Home Instead (Belfast)

186 Lisburn Road, Front Office, First Floor, Belfast BT9 6AL
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9.4 22 Reviews
  • Home Instead (Belfast), Belfast
The award winning Home Instead group, Home Instead (Belfast) delivers reliable and quality home care services to people living in the Belfast and surrounding areas.

All team members are carefully selected, not only for their experience and professionalism, but also for their compassion for others. The team understand that needing at home care can be a difficult time for both the person and their loved ones, and their strict selection process aims to give peace of mind that they are receiving the best possible care at all times.

Care plans are always personalised, responding to the individual needs of each person and giving them choice over the care they receive.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Physical Disability
  • Hospital Discharge

Funding & Fees

We provide a minimum 1 hour visit.
Prices vary depending on the services required. Please call the office for a full price list.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Roger McLaughlin (Owner)

Home Instead (Belfast) Reviews (22)

9.4

Home Instead (Belfast) has a Review Score of 9.4 (9.400) out of 10, based on 5 reviews in the last 2 years.
Over all time Home Instead (Belfast) has 22 reviews.

Overall Experience
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Reviewer Connection to Home Instead (Belfast)
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Total of 22, showing 1-20
Review from Joanne T (Daughter of Client) published on 14 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank the Home Instead, Belfast team enough for the care and support that they have provided to mum and dad. The service far exceeded our expectations. My mum in particular was very reluctant at first, but the carers took the time to gently get to know them, to build up the relationship and
to interact with them in a thoughtful and caring way. We are so grateful for for all that they have done. Their recruitment process is excellent. Although there are some firm favourites, every single person has been just lovely and we cannot recommend them highly enough.
Reply from Roger McLaughlin, Owner at Home Instead (Belfast)

Thank you for your wonderful feedback. We're so pleased that our team could make such a positive difference for your mum and dad, especially in helping your mum feel comfortable and supported. Your kind words mean a lot to us all, and we'll be sure to share them with the whole team. It's been our privilege to support your family.

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Review from A M (Wife of Client) published on 12 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were introduced to Home Instead (Belfast) by my sister-in-law, who had used the company in London. They were from the outset, an excellent company initially employed them in the role of companionship but as my husband's needs become greater in helping with personal care, showering, dressing etc.
The carers displayed great kindness and care and they became more than that, forming a bond with myself and my family, which we valued so much.
(Just as an afterthought, the 1 month's notice is a little steep).
Reply from Roger McLaughlin, Owner at Home Instead (Belfast)

Thank you so much for your kind words and for giving us a 5-star rating - we're truly grateful for your feedback and so pleased to hear our team made a positive impact during what can be a challenging time. It means a great deal that our carers were able to build a genuine bond with you and your family while delivering the compassionate care we always strive for. We appreciate your comments on the one month's notice. This notice period helps us ensure continuity and stability for our care team and allows us to plan effectively so we can maintain the high standards of care we aim to provide all our clients. Thank you again for choosing us - it's been a privilege to support your family.

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Review from Steve M (Son of Client) published on 24 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad had care of visitors from Home Instead for the past five months and both he and I have been really pleased with the service. He was a little reluctant at first, as I imagine many independent people are, but after just a few visits he got to enjoy the time with them and looked forward to them
coming. The management team went above and beyond to rearrange and re-organise care arrangements, often at short notice, which gave us both great peace of mind. I have no doubt that the positive experience with Home Instead definitely helped him remain independent for a few more months, as he wished. Happy to recommend.
Reply from Roger McLaughlin, Owner at Home Instead (Belfast)

We're so pleased to hear that both you and your dad were happy with our service. It's always our aim to provide flexible, supportive care, so we're glad we could offer that peace of mind. Knowing we helped him maintain his independence for a little longer means a lot to us. We truly appreciate your recommendation.

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Review from Paul h (Son of Client) published on 17 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead were able to provide care for my father at very short term notice. The service and care provision have been exceptional and I would recommend them to any family looking for top-quality care for their loved ones, nothing has been too much trouble for them. Highly recommended.
Reply from Roger McLaughlin, Owner at Home Instead (Belfast)

Thank you for your kind words! We're so pleased to hear that our care and service for your father met your expectations. Your recommendation means a lot to us. Thank you.

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Review from Jake H (Grandson of Client) published on 17 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Short notice service. The carer was fantastic. Office staff were great. The care provided felt like a premium service and my grandad was very happy with the Standard. Carer was very attentive and understanding of the situation. I would recommend Home Instead Belfast to everyone I know
Reply from Roger McLaughlin, Owner at Home Instead (Belfast)

Thank you for your kind words! We're so glad your grandad was happy with our care, and that both our carer and office team provided the attentive service we strive for. Your recommendation is greatly appreciated.

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Review from Fiona S (Daughter of Client) published on 27 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been using Home Instead (Belfast) for the past year for help with my parents. The care and treatment they have received has been excellent. I have also found the company to be extremely flexible on the services they offer.
I cannot recommend them highly enough.
Reply from Roger McLaughlin, Owner at Home Instead (Belfast)

Many thanks for taking the time to review our services. It was a pleasure supporting your parents and we really appreciate your feedback.

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Review from Anna D (Wife of Client) published on 26 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm extremely happy and satisfied with the service provided by home instead. The carers are kind, courteous, friendly and treats the client with respect.
Reply from Roger McLaughlin, Owner at Home Instead (Belfast)

Thank you for your lovely review. We will share your feedback with all the team. Thank you very much.

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Review from Damian K (Client) published on 23 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very satisfied. Total empathy and sympathy. Sorry to lose all three helpers (short-term service user).
Reply from Roger McLaughlin, Owner at Home Instead (Belfast)

Thank you very much for the positive review. We are deligted we could help you for the short period of time you needed additional support.

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Review from A K (Son of Client) published on 16 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad required some extra help following discharge from hospital following an operation on his leg, we reached out to Home Instead to get him some help in the morning alongside a number of other private care companies. I would like to specifically call out the very high level of professionalism of the
care manager I spoke to in Home Instead and who came out to speak to dad about his needs. He was incredibly helpful, responsive and attuned to the needs of Dad and regularly kept me in the loop - open and upfront, helpful and personable in tone. The carers who came out to dad very quickly built up a strong rapport and respect with dad which went both ways - ‘nothing was ever a bother for them’ dad would say. We had a great experience with Home Instead Belfast at a very challenging time for Dad, it’s a very well run company with a caring ethos throughout in our experience.
Reply from Roger McLaughlin, Owner at Home Instead (Belfast)

Thank you so much for your 5 star review, it means a lot to us to know you're so happy with everything.

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Review from David K (Son of Client) published on 11 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum was reluctant to use this service - she was completely against it from the beginning. The carers who originally came in must have wondered what they were letting themselves in for. That quickly changed and my Mum had got into the habit of hanging up my phone calls because her friends (carers)
had arrived and she was more interested in talking to them than me! I can't thank Home Instead Belfast enough in the help they have provided over the last few months - the level of compassion, friendship and help they have given to my mother has been above and beyond. Calls if they had even the slightest concern were frequently made to me - I can't recommend highly enough.
Reply from Roger McLaughlin, Owner at Home Instead (Belfast)

Thank you very much for your excellent review. I will pass on your kind comments to all the team which is much appreciated.

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Review from C M (Sister of Client) published on 17 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Have been impressed with Home Instead (Belfast) for the quality of care provided. The consistency of the carers, communication and caring approach. The organisation are very efficient. The client looks forward to visits and finds all staff caring and friendly.
Reply from Roger McLaughlin, Owner at Home Instead (Belfast)

Thank you so much for your lovely review. We are honoured to offer care for your family.
Very kind regards.

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Review from Margaret D (Sister of Client) published on 17 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Myself and my family have been very impressed with the standard of care provided by Home Instead. Both the carers themselves and the providers have been excellent. Thank you.
Reply from Roger McLaughlin, Owner at Home Instead (Belfast)

Thank you so much for leaving us such a positive review. We will share this with all the team and it's much appreciated. Thanks again.

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Review from Gillian L (Daughter of Client) published on 3 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead have been amazing from first contact and with their ongoing service. The caregivers who visit my Mum are wonderful and Mum sees them as her friends, that's what she calls them. I cannot rate the service, professionalism, care and understanding that Home Instead provide highly enough.
Reply from Roger McLaughlin, Owner at Home Instead (Belfast)

Thank you so much for a wonderful review, hearing this makes us so proud we are achieving what we set out to do. It is an honour supporting your mum to live in her own home. Thanks again!

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Review from Jill A (Daughter of Client) published on 3 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
A brilliant service! The staff were always patient, kind and caring to me and my mother. They were proactive, responding quickly and appropriately to my mother's needs in a friendly, professional manner. I will be recommending this company to anyone I know who would need some support with elderly relatives
and I won't hesitate to use them again in the future!
Reply from Roger McLaughlin, Owner at Home Instead (Belfast)

Thank you very much for taking the time to leave us this 5-star review. Your views are very important to us and we pass all comments on to the team.

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Review from C L (Son of Client) published on 30 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very pleased with the service offered by Home Instead. Professional and friendly initial assessment/discussion of care needs and then put in place the package very quickly. We have two carers coming on different days to provide visits of generally 2 hours to offer a wide range of help, support and companionship.
The carers are both excellent and extremely reliable coming at precisely the agreed time every day. Very happy with the support provided.
Reply from Roger McLaughlin, Owner at Home Instead (Belfast)

We really appreciate you taking the time to review our service and are pleased that you have rated us so highly. Your kind words will be shared with all of the team.

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Review from Euan M (Client) published on 27 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having used this service since December 22, we have found it to be professional with very helpful staff and carers. To date, we have nothing but praise for all involved in caring for our family member. Special mention to the home carer whom our family member has stated is fabulous!
We cannot find
fault with any services provided to date.
Reply from Roger McLaughlin, Owner at Home Instead (Belfast)

Thank you for your fantastic review. Your comments are very much appreciated by all at Home Instead Belfast.

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Review from A B (Daughter of Client) published on 26 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister and I have been happy to use the services of Home Instead (Belfast) to keep our elderly mother in her own home for the last three months. The carers coming in twice a day have taken a lot of worry from us. They treated Mum with dignity and efficiency, and the office staff were always quick
to deal with any queries and were good at keeping us informed.
Reply from Roger McLaughlin, Owner at Home Instead (Belfast)

Thank you for taking the time to leave such a lovely review. I will pass on your kind words to the team.

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Review from Alison F (Daughter of Client) published on 13 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead has helped me with short sits for my mum when I have needed to go out. They are absolutely reliable, professional, caring and friendly. I will be using them again and would thoroughly recommend their service!
Reply from Roger McLaughlin, Owner at Home Instead (Belfast)

Thank you, Alison; it's lovely to receive positive feedback with regard to your mum's care. Many thanks.

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Review from C C (Daughter of Client) published on 2 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I found Home Instead on an internet search when my parents were in need of a bit of extra help at home. I have found them to be very professional, friendly and caring and they gave my parents excellent support when they needed it. Would definitely recommend this care provider.
Reply from Roger McLaughlin, Owner at Home Instead (Belfast)

Thank you for leaving us a review. Your positive feedback is much appreciated and we will pass on your kind comments to all our staff. Thanks again.

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Review from Lynsey R (Daughter of Client) published on 1 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My family decided to look for some home help for our mum after my dad died, I phoned a few companies, but instantly knew once I spoke to Home Instead they were professional and gave us confidence that mum would be well looked after. The carer who comes to see mum is fantastic and nothing is too much
trouble, it gives us such comfort knowing that she has someone calling and they are so flexible when needed. We couldn't recommend them enough.
Reply from Roger McLaughlin, Owner at Home Instead (Belfast)

Thank you so much for your lovely review. We really do like hearing about the difference we are making to our clients. Mum's caregiver has built such a lovely relationship with her. Thanks again for your review.

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Current Review Score: 9.4 (9.400)

Overview of Review Score

The Review Score of 9.4 (9.400) out of 10 for Home Instead (Belfast) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.900 for Home Instead (Belfast) is calculated as follows: ( (28 Excellents x 5) + (1 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 30 Ratings = 4.9
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Belfast) is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland. View Latest Report

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Awards / Recognitions (9)

Meet the Team (2)

Roger

Roger McLaughlin

Job Title: Business Manager

I’m an enthusiastic individual that loves to learn new skills and put myself forward at every opportunity. In my spare time, I love to catch up with family and friends as well as travelling, watch sports and occasionally take part in playing rugby. On a personal level, my love for care came when I looked after my gran and I’m keen to help others in our community. I would describe myself as a friendly, approachable and kind person.


My mission is to change the face of ageing across Belfast and help individuals to stay independent living in the comfort of their own homes.

Louise

Louise Gillespie

Job Title: Care Operations Manager

I am a sociable person who enjoys meeting and getting to know new people. I am a qualified Radiographer, working in an imaging clinic when I’m not in the office or out on care consultations. I am undertaking a Master’s degree with Glasgow Caledonian University in my spare time. Outside of work, I enjoy going to the cinema, and the gym and I love outdoor activities. I recently bought a kayak and looking forward to exploring new places around Northern Ireland.


At Home Instead Belfast, I want to change the current care system, providing more quality time, effort and dedication to older people; this is the care they deserve.

Frequently Asked Questions about Home Instead (Belfast)

What Type of Services does Home Instead (Belfast) offer?

Home Instead (Belfast) offers Home Care.

How many Carers does Home Instead (Belfast) employ?

Home Instead (Belfast) employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Belfast) to verify any information. View our terms and conditions. Home Instead (Belfast) has an Enhanced Service - more info.