Home Instead (West Lothian)
Unit 9 Grampian Court, Beveridge Square,
Livingston
EH54 6QF
Care packages start from £70 per week, but depend upon client needs and the service delivered.
Please contact us to discuss your individual requirements and receive a personalised quote.
Home Instead (West Lothian) has a Review Score of 10 (9.967) out of 10, based on 10 reviews in the last 2 years.
Over all time Home Instead (West Lothian) has 24 reviews.
5.0 out of 5
Thank you so much for taking the time to provide us with such lovely feedback. We pride ourselves on our ability to be flexible and adaptable to our clients' changing needs, while maintaining their continuity of care, so it's great to hear we've been able to deliver on this quickly when it was needed for your mum.
5.0 out of 5
Thank you for your kind words and taking the time to write us such a lovely review. We feel privileged to have been able to support your mum to remain in her own home, and that we can continue to do so with live-in care.
5.0 out of 5
Thank you for submitting such wonderful feedback and taking the time to write us a review. We're so pleased to hear that the overnight visits and app updates are providing you and your family with reassurance and the respite that you need to allow you to focus on enjoying spending quality time with your Aunt.
5.0 out of 5
Thank you for taking the time to write us a review. Your dad's Care Professionals all love spending time with him and taking him out in the local community, so we look forward to passing on this lovely feedback to them.
5.0 out of 5
Thank you for your kind words and taking the time to leave us a review. We take great pride in matching our clients with the right Care Professional(s), so it's wonderful to hear that this has led to such a positive experience for you and your mum.
5.0 out of 5
We're so pleased to hear you and your mum have had such a positive experience from using our service. Thank you for taking the time to provide us with such lovely feedback.
5.0 out of 5
Thank you for providing us with such positive feedback and taking the time to write us a review. We are often told that our clients with dementia find comfort in the familiarity of having the same regular Care Professionals, and are glad to hear that this has been the case for your mum.
5.0 out of 5
Thank you for taking the time to share both your Mum's and your own experience of using our service. It's been wonderful to see her confidence and independence grow and develop along with her relationships with her regular Care Professionals.
5.0 out of 5
Thank you for taking the time to provide us with such wonderful feedback. We're delighted to hear that our matching process has been successful with your mother-in-law's Care Professionals and know that they all look forward to seeing and spending time with her.
5.0 out of 5
Thank you for providing us with such lovely feedback. We're glad to hear that your care professionals make you feel special, and know that they also feel that their visits with you are the the highlight of their week.
5.0 out of 5
Thank you for providing us with such a lovely review. I know your mum's Care Professionals look forward to their visits with her too, and we're glad that being able to review the times that they have visited and their notes from the visits via our app provides you with reassurance.
5.0 out of 5
Thank you for your kind words and taking the time to write us a review. We're very proud of our highly-trained, professional staff and the relationships that they build with their clients. It's wonderful to hear that this has had a positive impact on you and your mum.
5.0 out of 5
Thank you so much for taking the time to write us such a lovely review. It was a privilege to be able to help you to support your husband, and we know the Care Professionals that you were matched with greatly enjoyed the time that they spent with you both.
5.0 out of 5
Thank you for taking the time to write us a review and providing us with such wonderful feedback. We're really proud of the relationships that our Care Professionals are able to build with our clients, and it's lovely to hear about the positive impact that this has had on you and your mum.
5.0 out of 5
Thank you for your wonderful feedback - our team are really fond of your mum and always look forward to their visits with her. It's great to hear that you find our app useful to be able to read her care notes, and it's lovely to see the relationship that has been built between your mum and her Care Professionals.
5.0 out of 5
5.0 out of 5
Thank you for your kind words and for taking the time to write us a review - we have an incredible team of care professionals that love to go above and beyond for our clients. Your dad is a true gentleman, and our team really enjoy spending time with him.
5.0 out of 5
Thank you so much for your kind words - it has been a privilege to help care for your relative and offer whatever assistance we can during some challenging times. We are very proud of our fantastic team of Care Professionals, and I know they will be delighted to hear your positive feedback.
5.0 out of 5
Thank you for taking the time to write us a review - our staff love their visits with your mum. We're delighted that she and your family also feel that a bond has been established between them and that she can recall what they've been up to on their days out together despite her dementia.
5.0 out of 5
Thank you for taking the time to write such a lovely review. We're so pleased to hear that you are happy with the service and know how much our caregivers look forward to spending time with you.
The Review Score of 10 (9.967) out of 10 for Home Instead (West Lothian) is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Home Instead (West Lothian) is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
I grew up in Livingston and decided to establish a Home Instead office in my local area after experiencing first-hand the difficulty of trying to find high-quality, personalised, care at home while looking for care and companionship for my grandmother.
During a successful career in the medical device sector, I regularly had discussions with healthcare professionals about the difficulties of finding the right support for older people in the community, and this reinforced my desire to do something to help change the way that care is delivered.
My goal is to ensure that the highest quality of care is available for our clients locally - and to help them to continue living in their own homes independently for as long as possible.
At Home Instead West Lothian our focus is providing non-medical companionship, home help and personal care services to older people across our local area. We are committed to the ongoing training and development of our Care Professionals, empowering and enabling them to provide the best possible service. All of our employees share in our belief – that only care that would be good enough for our own loved ones is good enough for our clients.
Home Instead West Lothian is constantly evolving and, in addition to overseeing daily operations, I can often be found out in the local community – looking for new ways to support older people and talking about what we can do to help.
I joined Home Instead as a Care Professional during the pandemic in November 2020. I had worked in call centres for most of my working life and, when I was made redundant, I decided that it was the perfect opportunity to pursue a more rewarding career. I had always been interested in caring, and during the lockdown, I would see news articles about the impact this was having on seniors and wanted to do something to help make a difference.
I applied to Home Instead as their values and approach to care matched the way that I believed care should be delivered. I wasn’t disappointed, and working as a Care Professional was incredibly rewarding - with no two days being the same.
When the position of Administrator became available, I applied as I knew that I would enjoy working behind the scenes at Home Instead. It didn't take long until I was then promoted to the role of Support Coordinator within the office team. I still love going out and visiting clients, but now I’ve also been able to see and become a part of all of the additional work and commitment that goes into making sure our clients and Care Professionals always receive the best possible experience.
After spending a long time in South Africa and a very fulfilling career in Human Resources, Karen returned home to Scotland in 2020 and began working in the employability sector where she was able to use her transferable skills to assist clients with getting back into employment after the pandemic.
Karen joined Home Instead West Lothian in 2023 as the ethos and mission of the organisation resonated with her. She is responsible for ensuring that we continue to recruit the best possible staff to become Care Professionals, that represent the standards, quality, and values that we look for. She then supports these staff as they embark upon and continues their employment journey with Home Instead.
I began my career with Home Instead in October 2022 as a Care Professional, quickly taking opportunities to progress within my role to join the office team as our Support Coordinator.
I am passionate about ensuring our clients and Care Pros have the best possible experience with us and coordinate our quality assurance activities to ensure that we deliver this.
I joined Home Instead as a Care Professional in January 2024, before taking the opportunity to join the office team as a Scheduler.
I ensure that we operate effective schedules that work for everyone, and provide continuity of care for both our clients and staff.
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