Home Instead (West Lothian)

From the very beginning, the level of service and support has been outstanding. The caregivers are absolutely lovely and never make you feel they are rushed and I know my mum really looks forward to them coming and having a good chat about things. They are responsible for giving out Mum's medication and I have total trust in them. Everyone I have had contact with from the manager down, have been brilliant. The app that they use to report on each visit is really helpful.

I am very impressed by the quality of the care my mother receives, the carers are clearly well-trained and competent, following the care plan agreed. Most importantly each has developed a relationship with my mother that is compassionate and caring. The service has been totally reliable and we have never been let down. Most importantly, my mother feels safe with her carers and I am reassured that they will raise any concerns they have very quickly.

This agency, in my opinion, is proving the best care in my area. The service user, my husband, was always treated with dignity and respect. The management of the care has been excellent. I couldn't have asked for better care for my dear husband and that included practical help and emotional support for me as his principal carer. I would recommend Home Instead wholeheartedly.

Thank you, which doesn’t really express my gratitude, to all Home Instead staff for the support/care you have provided to Mum and myself. I would highly recommend Home Instead as a service for a loved one.

We have been using Home Instead since November 2021 and are absolutely delighted with the service our mother/mother-in-law has received, she has continuity of care with, where possible the same carer seeing her on a daily basis, they are prompt and warm and friendly. They diary how she is on a daily basis and what they have done with her which is a great help to us, they have been very accommodating with us as a family as her care needs have changed fairly rapidly and from request to actually putting extra care in place we were delighted that this was done almost immediately. The team take great care to listen to what is required and try to meet all requests where possible. We did not think our mother would accept care as readily as she has but this is down to the attitude of staff, they don't wear uniforms which brings a sense of normality to her care. Carers encourage her to get out and about and go above and beyond regularly. Cannot recommend this service highly enough.

I look forward to my carers coming to my house. They are all good and different in their own ways. I enjoy their company. They take me out and about.

I can’t praise the team enough- it’s so reassuring to have them involved.

I have been using Home Instead for almost 12-months to care for my relative. Home Instead has been keen to find caregivers who would have things in common with my relative and would be able to cope with both her dementia and physical needs. They do this admirably. They try, wherever possible, to take the client out for coffee, encourage her to go for a walk, accompany her on medical appointments, and arrange hairdresser visits. On occasion, when sudden hospital admissions have occurred, they have taken items in as required and then collected and returned her home. They use their initiative, which is invaluable, and often suggests potential solutions to any domestic difficulties that arise. There is a great deal of diplomacy needed when dealing with a person with dementia, and Home Instead recognise this. Each caregiver follows the management prepared plan carefully, meaning nothing is missed. I have no hesitation in recommending this company for both its efficiency and compassion.

Best thing our family has done. The carers/companions are excellent. Mum has struck a bond with them. Interestingly, she can tell me all about her day and what she’s done. Great service, highly recommend.

Since first contact with Home Instead in early July, we have established a good relationship with a very pleasant team of carers. We think we get on with all, and we are very satisfied with the service received.

My dad has been a client of Home Instead Livingston since July and already my family and I can see a marked difference in my dad. From the initial contact right through to the provision of service, it has been so easy to communicate with the team and I was so impressed by their understanding and flexibility. We set up a care package that met my dad’s needs and gave me peace of mind as his main carer. My dad, while wary at first of having people come into his home, has very much enjoyed the company of his caregivers and it has made quite a big difference to his daily life even in a relatively short time. They have particularly helped when unexpected problems occur such as power cuts! He was delighted when they appeared with a small gift and cake on his 90th birthday! It’s all these small touches that make a difference. Thank you!

I'm delighted with the service Home Instead, Livingston provide. They have been great to deal with and the process from initial discussion, to the support package starting was quick and efficient. The support they provide has been a great help to my mum and dad and they look forward to the visits.

Must say, up to now, the service you provide is very good. As we have only been with you a short time, we have no complaints. Keep up the good work, and would like to thank you for your nice manner.

It has been a big help to have someone different to visit and talk to.