Submit a Review for Home Instead (West Lothian)
Unit 9 Grampian Court, Beveridge Square, Livingston, EH54 6QF
View full details of Home Instead (West Lothian)Latest Reviews for Home Instead (West Lothian)
18 December 2025
My family and I had never experienced this sort of help before, and we were unsure of what to expect. Having strangers in ones home is never easy but the ladies have been so professional and imediately put us/we, in paritucular at our ease. Nothing is too much trouble. Their what is so entertaining,
it is as though we have been friends forever. There is never a cause for embarrassment, and they all seem to enjoy their work as much as we enjoy having them here.
17 December 2025
My husbands carer takes him out to places that he is really interested in. She always makes sure he has a good and interesting time. Although he doesn't remember much about where he has been it is evident that he enjoys her visits.
17 December 2025
Great service provided for my elderly mother which has given the family peace of mind knowing that all is well. The staff have always been friendly and have built up a great relationship with my mother.
01 October 2025
Initially, my wife was most reluctant to entertain the prospect of a carer for assistance. We had an initial meeting with Home Instead. We were very happy with their approach to my wife and her care, and the level of flexibility available. In particular, the matching of an appropriate carer to my
wife. This was very successful, and after visits, my wife was so comfortable with her that the carer was able to help her shower. Previously a no-go area.
It is still early, says since the relationship began, but we are confident it will only improve.
28 April 2025
My mum has been using the service for 6 months and recently had a review. The office manager came to visit my mum in her home and I also attended the meeting.
We discussed how well things had been going but I felt my mum needed just a bit more help which was resolved there and then. We changed the
time of the visit by the companion/carer to late morning so my mum could get help where it was more needed.
Excellent professional service where you feel the needs of the individual are discussed and met fully and seamlessly.
22 April 2025
Home instead West Lothian have been a tremendous support to our family over the last few years.
First of all they supported us with companionship care for my mother, which transitioned into home help and then into meal preparation and overnight care for her after the loss of my father. We are now
transitioning to live in care for mum as her frailty increases and it has become unsafe to leave her unattended. Every step of the way Home Instead have treated mum with dignity and respect. The quality of care has been superb. The carers have been so kind, efficient and attentive. The office staff have taken great trouble to match carers to mum's needs and because if this have enabled mum to stay in her home where she is happy. They have responded to her increasing care needs very promptly and effectively. Thank you Home Instead!
27 March 2025
My 101 year old very independent Aunt was taken seriously ill in January. Home Instead had been recommended to my young cousin who contacted them. Our initial meeting with the manager proved to be positive, empathetic and supportive, our needs immediately identified, suggestions made and a meeting
with my aunt who though very unwell was met by smiles from both of them. Our Aunt has bonded with the carers who are treating her with the dignity, respect and care she deserves at her great age. The daily app updates app are excellent and allows those who visit her daily to enjoy our visits and long chats as she reminisces over the many adventures she has had during her long life without the worry of caring for her needs. Night time care allows us to sleep without the extra stress of receiving late night emergency calls and though our Aunt would very much like to regain her independence I know she is appreciative of the swift reactions to her night time needs. Thank you Home Instead.
12 March 2025
I am delighted with the care my Dad has been given with Home Instead. The staff are kind friendly and nothing is too much trouble. As a family we have asked for changes in Dad's care week on week and the staff have always been happy to oblige
26 February 2025
I was delighted with our experience of Home Instead. They took great care to match their providers with my mum's personality, and it made a tremendous difference. They really took time to understand the person, and they have very good staff who were just right to give my mum the companionship which
was so important to her. Things also got done, as well as that, and with a very light but effective touch. Communication was very frequent and thorough too. I couldn't have asked for more and I would highly recommend Home Instead to anyone who needs this service.
24 April 2024
I switched care provider to Home Instead to provide care for my elderly mum who has dementia in June 2023 after a bad experience with another West Lothian care provider.
From the onset, my mum has received fantastic care from the team and I can’t speak highly enough of the care pros.
My mum has
had some health issues over the past months and the team have been attentive and supportive to not only my mum but also myself to assist with her care/health.
I would highly recommend Home Instead and their care professionals in the event you are seeking care for a loved one.
24 April 2024
The staff are all wonderful. They treat my mother with care and respect. My mum's wishes are always observed and her dignity is always respected. They spend time chatting with her and she can enjoy laughing with them. My mum has dementia and she sees them as welcome friends.
I trust the management
to support both my mum and me if changes are required to my mum's care and inform me of any concerns.
They do an excellent job of supporting and caring for my mum. They are invaluable.
24 April 2024
Home Instead has been a massive help to my Mum over the past few months. They have enabled my Mum to stay at home through their excellent ongoing care. They have a number of care providers who over the course of the past few months have all built up positive relationships with my Mum, this has
allowed her to build up her confidence and also build a new network of people she can confide in and rely on. They have really met all expectations with their care, dedication and personal approach to my mum's needs, alongside providing advice which in turn has supported my mum's independence, which is the most important thing. The admin staff have also been a massive help, nothing is too much trouble for them and they have solved numerous issues at sometimes very short notice.
I’d recommend Home Instead to anyone needing help to ensure their loved ones can maintain their independence in the comfort of their own home.
23 April 2024
Professional, reliable and caring are the words which come to mind when thinking about Home Instead. My mother-in-law has been using the service for over a year now and we have found them nothing but flexible and adaptable to her changing needs, for example, they arranged extra companionship visits
whilst a friend was away for an extended period. A surprise benefit has been the visits from other carers who cover holidays etc; at first reluctant, my mother-in-law now enjoys their visits as it lets her hear and talk about new things. The careful matching of all the carers to her is a testament to the background work all the team puts in to make this a first-class, professional and caring service, which as the name suggests is helping my mother-in-law remain in her own home - thank you.
05 April 2024
The carers are efficient, understanding, kind, caring with lovely personalities making the days they come the best days of my week as I live alone so don't see people as my family don't live near me. When I started to plan to have help I thought of carers doing housework, I got that and much more,
by feeling special by the way I am treated.
18 May 2023
I had to urgently get carers in for my mum in August 2022. Home Instead have been a godsend.
From the very beginning, the level of service and support has been outstanding. The caregivers are absolutely lovely and never make you feel they are rushed and I know my mum really looks forward to them
coming and having a good chat about things. They are responsible for giving out Mum's medication and I have total trust in them. Everyone I have had contact with from the manager down, have been brilliant. The app that they use to report on each visit is really helpful.
18 May 2023
My mum has been using the service for about 18 months, having unfortunately lost another provider due to staffing difficulties. The assessment process was thorough and it was clear how the service worked and we have been able to make adjustments as Mum's needs have changed.
Communication is
excellent, I find it especially useful to check how Mum is via the app almost daily.
I am very impressed by the quality of the care my mother receives, the carers are clearly well-trained and competent, following the care plan agreed. Most importantly each has developed a relationship with my mother that is compassionate and caring. The service has been totally reliable and we have never been let down. Most importantly, my mother feels safe with her carers and I am reassured that they will raise any concerns they have very quickly.
23 January 2023
This agency, in my opinion, is proving the best care in my area. The service user, my husband, was always treated with dignity and respect. The management of the care has been excellent. I couldn't have asked for better care for my dear husband and that included practical help and emotional support
for me as his principal carer. I would recommend Home Instead wholeheartedly.
08 August 2022
My mother was in need of support with her personal care in her own home, after a significant amount of research I contacted Home Instead in September 2021. The team were understanding, empathetic of my situation and offered support with care quickly. This was much appreciated. The team of caregivers
were amazing, patient and true professionals. They quickly gained Mum’s trust showing her understanding of her personal needs which maintained her dignity despite the intimate nature of the support that was provided. My mum looked forward to their daily visits, which became the highlight of her day. The caregivers took time to chat with Mum and got to know her well, this was evidenced when she was admitted to hospital when she was visited by a member of her professional caregivers.
Thank you, which doesn’t really express my gratitude, to all Home Instead staff for the support/care you have provided to Mum and myself. I would highly recommend Home Instead as a service for a loved one.
07 June 2022
We have been using Home Instead since November 2021 and are absolutely delighted with the service our mother/mother-in-law has received, she has continuity of care with, where possible the same carer seeing her on a daily basis, they are prompt and warm and friendly. They diary how she is on a daily
basis and what they have done with her which is a great help to us, they have been very accommodating with us as a family as her care needs have changed fairly rapidly and from request to actually putting extra care in place we were delighted that this was done almost immediately. The team take great care to listen to what is required and try to meet all requests where possible. We did not think our mother would accept care as readily as she has but this is down to the attitude of staff, they don't wear uniforms which brings a sense of normality to her care. Carers encourage her to get out and about and go above and beyond regularly. Cannot recommend this service highly enough.
10 May 2022
I look forward to my carers coming to my house. They are all good and different in their own ways. I enjoy their company. They take me out and about.
Latest Reviews for Home Instead (West Lothian)
18 December 2025
My family and I had never experienced this sort of help before, and we were unsure of what to expect. Having strangers in ones home is never easy but the ladies have been so professional and imediately put us/we, in paritucular at our ease. Nothing is too much trouble. Their what is so entertaining,
it is as though we have been friends forever. There is never a cause for embarrassment, and they all seem to enjoy their work as much as we enjoy having them here.
17 December 2025
My husbands carer takes him out to places that he is really interested in. She always makes sure he has a good and interesting time. Although he doesn't remember much about where he has been it is evident that he enjoys her visits.
17 December 2025
Great service provided for my elderly mother which has given the family peace of mind knowing that all is well. The staff have always been friendly and have built up a great relationship with my mother.
01 October 2025
Initially, my wife was most reluctant to entertain the prospect of a carer for assistance. We had an initial meeting with Home Instead. We were very happy with their approach to my wife and her care, and the level of flexibility available. In particular, the matching of an appropriate carer to my
wife. This was very successful, and after visits, my wife was so comfortable with her that the carer was able to help her shower. Previously a no-go area.
It is still early, says since the relationship began, but we are confident it will only improve.
28 April 2025
My mum has been using the service for 6 months and recently had a review. The office manager came to visit my mum in her home and I also attended the meeting.
We discussed how well things had been going but I felt my mum needed just a bit more help which was resolved there and then. We changed the
time of the visit by the companion/carer to late morning so my mum could get help where it was more needed.
Excellent professional service where you feel the needs of the individual are discussed and met fully and seamlessly.
22 April 2025
Home instead West Lothian have been a tremendous support to our family over the last few years.
First of all they supported us with companionship care for my mother, which transitioned into home help and then into meal preparation and overnight care for her after the loss of my father. We are now
transitioning to live in care for mum as her frailty increases and it has become unsafe to leave her unattended. Every step of the way Home Instead have treated mum with dignity and respect. The quality of care has been superb. The carers have been so kind, efficient and attentive. The office staff have taken great trouble to match carers to mum's needs and because if this have enabled mum to stay in her home where she is happy. They have responded to her increasing care needs very promptly and effectively. Thank you Home Instead!
27 March 2025
My 101 year old very independent Aunt was taken seriously ill in January. Home Instead had been recommended to my young cousin who contacted them. Our initial meeting with the manager proved to be positive, empathetic and supportive, our needs immediately identified, suggestions made and a meeting
with my aunt who though very unwell was met by smiles from both of them. Our Aunt has bonded with the carers who are treating her with the dignity, respect and care she deserves at her great age. The daily app updates app are excellent and allows those who visit her daily to enjoy our visits and long chats as she reminisces over the many adventures she has had during her long life without the worry of caring for her needs. Night time care allows us to sleep without the extra stress of receiving late night emergency calls and though our Aunt would very much like to regain her independence I know she is appreciative of the swift reactions to her night time needs. Thank you Home Instead.
12 March 2025
I am delighted with the care my Dad has been given with Home Instead. The staff are kind friendly and nothing is too much trouble. As a family we have asked for changes in Dad's care week on week and the staff have always been happy to oblige
26 February 2025
I was delighted with our experience of Home Instead. They took great care to match their providers with my mum's personality, and it made a tremendous difference. They really took time to understand the person, and they have very good staff who were just right to give my mum the companionship which
was so important to her. Things also got done, as well as that, and with a very light but effective touch. Communication was very frequent and thorough too. I couldn't have asked for more and I would highly recommend Home Instead to anyone who needs this service.
24 April 2024
I switched care provider to Home Instead to provide care for my elderly mum who has dementia in June 2023 after a bad experience with another West Lothian care provider.
From the onset, my mum has received fantastic care from the team and I can’t speak highly enough of the care pros.
My mum has
had some health issues over the past months and the team have been attentive and supportive to not only my mum but also myself to assist with her care/health.
I would highly recommend Home Instead and their care professionals in the event you are seeking care for a loved one.
24 April 2024
The staff are all wonderful. They treat my mother with care and respect. My mum's wishes are always observed and her dignity is always respected. They spend time chatting with her and she can enjoy laughing with them. My mum has dementia and she sees them as welcome friends.
I trust the management
to support both my mum and me if changes are required to my mum's care and inform me of any concerns.
They do an excellent job of supporting and caring for my mum. They are invaluable.
24 April 2024
Home Instead has been a massive help to my Mum over the past few months. They have enabled my Mum to stay at home through their excellent ongoing care. They have a number of care providers who over the course of the past few months have all built up positive relationships with my Mum, this has
allowed her to build up her confidence and also build a new network of people she can confide in and rely on. They have really met all expectations with their care, dedication and personal approach to my mum's needs, alongside providing advice which in turn has supported my mum's independence, which is the most important thing. The admin staff have also been a massive help, nothing is too much trouble for them and they have solved numerous issues at sometimes very short notice.
I’d recommend Home Instead to anyone needing help to ensure their loved ones can maintain their independence in the comfort of their own home.
23 April 2024
Professional, reliable and caring are the words which come to mind when thinking about Home Instead. My mother-in-law has been using the service for over a year now and we have found them nothing but flexible and adaptable to her changing needs, for example, they arranged extra companionship visits
whilst a friend was away for an extended period. A surprise benefit has been the visits from other carers who cover holidays etc; at first reluctant, my mother-in-law now enjoys their visits as it lets her hear and talk about new things. The careful matching of all the carers to her is a testament to the background work all the team puts in to make this a first-class, professional and caring service, which as the name suggests is helping my mother-in-law remain in her own home - thank you.
05 April 2024
The carers are efficient, understanding, kind, caring with lovely personalities making the days they come the best days of my week as I live alone so don't see people as my family don't live near me. When I started to plan to have help I thought of carers doing housework, I got that and much more,
by feeling special by the way I am treated.
18 May 2023
I had to urgently get carers in for my mum in August 2022. Home Instead have been a godsend.
From the very beginning, the level of service and support has been outstanding. The caregivers are absolutely lovely and never make you feel they are rushed and I know my mum really looks forward to them
coming and having a good chat about things. They are responsible for giving out Mum's medication and I have total trust in them. Everyone I have had contact with from the manager down, have been brilliant. The app that they use to report on each visit is really helpful.
18 May 2023
My mum has been using the service for about 18 months, having unfortunately lost another provider due to staffing difficulties. The assessment process was thorough and it was clear how the service worked and we have been able to make adjustments as Mum's needs have changed.
Communication is
excellent, I find it especially useful to check how Mum is via the app almost daily.
I am very impressed by the quality of the care my mother receives, the carers are clearly well-trained and competent, following the care plan agreed. Most importantly each has developed a relationship with my mother that is compassionate and caring. The service has been totally reliable and we have never been let down. Most importantly, my mother feels safe with her carers and I am reassured that they will raise any concerns they have very quickly.
23 January 2023
This agency, in my opinion, is proving the best care in my area. The service user, my husband, was always treated with dignity and respect. The management of the care has been excellent. I couldn't have asked for better care for my dear husband and that included practical help and emotional support
for me as his principal carer. I would recommend Home Instead wholeheartedly.
08 August 2022
My mother was in need of support with her personal care in her own home, after a significant amount of research I contacted Home Instead in September 2021. The team were understanding, empathetic of my situation and offered support with care quickly. This was much appreciated. The team of caregivers
were amazing, patient and true professionals. They quickly gained Mum’s trust showing her understanding of her personal needs which maintained her dignity despite the intimate nature of the support that was provided. My mum looked forward to their daily visits, which became the highlight of her day. The caregivers took time to chat with Mum and got to know her well, this was evidenced when she was admitted to hospital when she was visited by a member of her professional caregivers.
Thank you, which doesn’t really express my gratitude, to all Home Instead staff for the support/care you have provided to Mum and myself. I would highly recommend Home Instead as a service for a loved one.
07 June 2022
We have been using Home Instead since November 2021 and are absolutely delighted with the service our mother/mother-in-law has received, she has continuity of care with, where possible the same carer seeing her on a daily basis, they are prompt and warm and friendly. They diary how she is on a daily
basis and what they have done with her which is a great help to us, they have been very accommodating with us as a family as her care needs have changed fairly rapidly and from request to actually putting extra care in place we were delighted that this was done almost immediately. The team take great care to listen to what is required and try to meet all requests where possible. We did not think our mother would accept care as readily as she has but this is down to the attitude of staff, they don't wear uniforms which brings a sense of normality to her care. Carers encourage her to get out and about and go above and beyond regularly. Cannot recommend this service highly enough.
10 May 2022
I look forward to my carers coming to my house. They are all good and different in their own ways. I enjoy their company. They take me out and about.