Home Instead (Farnborough, Farnham & Fleet)

45 Alexandra Road, Farnborough GU14 6BS
Review Us
9.4 58 Reviews
  • Home Instead (Farnborough, Farnham & Fleet), Farnborough
Home Instead, covering Farnborough, Farnham, Aldershot and Fleet, is rated as 'Outstanding' by the Care Quality Commission (August 2019).   

Although Home Instead provides a range of services including companionship, home help, personal care, meal preparation, local transportation, post-hospital care and medication reminders – the service is not all about performing a task.

Professionals respond to a client’s changing day to day needs, getting to know them and ensuring the best day possible.

It matches CAREGivers to clients and works closely with clients and their families to identify a person's needs, so both the client and family members can feel confident in the service provided.

Home Instead's mobile app is available to client families, giving transparency and peace of mind about the care being provided as each carer records details of each individual visit on the app, including tasks performed, medication administered and food prepared.

As part of a wider group covering the Surrey, Hampshire and Berkshire borders, they have access to additional facilities such as a wheelchair accessible vehicle and raiser chair in case of a fall.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £36 – £42
  • Weekly Live-in Care Fees: £1585 – £1789

available on request

These prices are only a guideline, please contact Home Instead (Farnborough, Farnham & Fleet) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Mahdi Kazemzadeh (Director)

Home Instead (Farnborough, Farnham & Fleet) Reviews (58)

9.4

Home Instead (Farnborough, Farnham & Fleet) has a Review Score of 9.4 (9.433) out of 10, based on 5 reviews in the last 2 years.
Over all time Home Instead (Farnborough, Farnham & Fleet) has 58 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Home Instead (Farnborough, Farnham & Fleet)
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Total of 58, showing 1-20
Review from Justine W (Daughter of Client) published on 29 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can highly recommend Home Instead for your care needs..I was very nervous about putting something in place regarding my Dad but , a particular member of staff was fantastic, nothing was a problem, her communication with me was faultless.
When it came to our first day I needn't have worried so much.
If I could have hand pick someone to be with my Dad I would have chosen a particular male carer, he was kind, calm and thoughtful, he put me at ease.
Reply from Lauren Mitchell, Business Development Manager at Home Instead (Farnborough, Farnham & Fleet)

We are so pleased the level of care we provide at Home Instead has provided you with the reassurance yourself and lots of other families need. We fully understand that accepting support is no easy decision, and we always do whatever we can to ease any concerns you may have.Thank you for choosing us. We will continue to do our very best for you and your dad to ensure you all feel supported, considered and cared for.

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Review from S M (Niece of Client) published on 20 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 2nd 5 star review for Home Instead, Farnborough.
Sadly, my uncle recently passed away, but for the past 9 months of his life he was cared for by the most incredible live-in care professional. The carer went above and beyond to give him the most wonderful care imaginable. She was respectful, considerate,
caring, hard working (with very high standards), thoughtful, resilient and always professional. The carer provided stimulating companionship for my uncle, who apart from my weekly visits had largely been living alone for many years. She built up an amazing bond with him which was vital because he had Alzheimer's and we faced many challenges in the final months which the carer handled with energy, compassion, intelligence, efficiency and humour.
I honestly cannot compliment this amazing lady enough and I have been very happy with Home Instead. I wouldn't hesitate to recommend them to anyone looking for a care company.
Reply from Lauren Mitchell, Business Development Manager at Home Instead (Farnborough, Farnham & Fleet)

Thank you so much for your heartfelt review. We have shared all of your feedback with the care professional in question, and have rewarded her internally for the outstanding level of care she provided to your uncle. We are so grateful that you are happy with the level of support Home Instead have provided and thank you for putting your trust in us to care for your uncle when it mattered most. We hope you are coming to terms with your loss and want you to know we are always here for support. Your Uncle will be remembered always by his team.

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Review from D O (Client) published on 18 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have required help with my care for thirty years and have been a client of Home Instead for eight years. Home Instead is the best home care provider I have ever had. They take the time to get to know you so they are able to match the client to the appropriate care professional. Then a team is built
up to give you consistency of care. Their cheerfulness brightens my day. When receiving personal care, my dignity is always protected. I can only speak from my own experience but the care professionals that work for Home Instead do it because they care, it's not just a job to them. It's a great comfort knowing that I have well-trained care professionals caring for me. I have a team of four lady care professionals and I would like to say thank you to 4 staff members in particular for making a difference to my life. I also want to thank another staff member for matching these ladies to me. I could not be happier with the service that Home Instead provides. I would recommend Home Instead to anyone.
Reply from Lauren Mitchell, Business Development Manager at Home Instead (Farnborough, Farnham & Fleet)

What lovely words for the team! Thank you so much, for taking some of your time to write this review. It means everything to us that you feel this way about the care we provide and the team you have supporting you. We hope to be able to support you for many more years to come and continue to provide the consistently great service you have become used to. Best Wishes from everyone at Home Instead Farnborough.

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Review from N K (Client) assisted by family/friend published on 12 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having been a client for over 2 years, I continue to be very happy with all that Home Instead does for me.
But one of my carers is exceptional and has become a good friend also. She is always willing to help in any way, knowing almost what I need or require before I know myself.
She is a treasure.
Reply from Mahdi Kazemzadeh, TBC at Home Instead (Farnborough, Farnham & Fleet)

Thank you so much for taking the time to write this review. We appreciate you a lot and it is great to know we are making a difference and you are happy with your care.

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Review from Julie M (Daughter of Client) published on 27 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead were such a reliable, professional team. Sadly, we had to end our time with them as my mother needed residential care. Home Instead understood our circumstances and supported us. The care, support and compassion my mum had with Home Instead was wonderful. The carers took the time to listen
to my mum. They were all interested in getting to know her and her interests as well as making sure her home was clean, neat and tidy. Mum and I got to know her caring team and it felt like we had an extended family! We will always be very grateful that we found such a great team.
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Review from Claire V (Granddaughter of Client) published on 19 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our grandfather has been receiving companionship and personal care at home for 15 months. Home Instead (Farnborough, Farnham & Fleet) provide a personalised, friendly, flexible and reliable service and take huge pride in their work and genuinely meet his practical and emotional needs. Amazing care professionals
who we trust and consider family friends. When any of the team arrives Grandad's face lights up and they truly put him first often going above and beyond expectations. All are kind, and thoughtful and understand our grandfather's care requirements whilst maintaining the utmost professionalism. The office team are equally supportive with reliable communication with the family and nothing is ever too much trouble. Senior staff oversight means we are all in safe hands and have peace of mind. The care planning app means I have virtual oversight of his care and well-being. This is the third time I have used Home Instead (Farnborough, Farnham & Fleet) which says it all!
Reply from Mahdi Kazemzadeh, TBC at Home Instead (Farnborough, Farnham & Fleet)

This means so much, thank you for taking the time and sharing this feedback. It has been a pleasure to support you and thank you for being such a help throughout, we could not do it without you. Thank you for your trust in Home Instead.

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Review from David W (Son-in-law of Client) published on 16 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great service and care provided by the team for my mother in law. My mother in law had 24 hour home care and we must say nothing was too much trouble. The app support was very helpful and we knew who would be attending
Reply from Mahdi Kazemzadeh, TBC at Home Instead (Farnborough, Farnham & Fleet)

Thank you David, it was a pleasure to support the family and we are grateful for you taking the time and sharing this feedback about our care.

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Review from L F (Daughter of Client) published on 11 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead carers are quite literally a lifeline. Knowing that professional care is in place when I am unable to be with my elderly parents brings me peace of mind. I have total trust in the carer's judgement and know that she will call, without hesitation, for appropriate medical assistance if required.
Indeed, this has happened on more than one occasion! The carer has tremendous empathy and is extremely efficient, kind, considerate, respectful and punctual. She pre-empts their needs and requirements and notices any problems. She regularly accompanies them to hospital and doctors' appointments, reporting back accurate information and resolving any issues that may arise. My mother has a lovely relationship and friendship with her carer who regularly makes her laugh and supports her independence. Her recent assistance at a family funeral exemplified her thorough professionalism and genuine care. She always exceeds expectations in her levels of care. Nothing is ever too much trouble.
Reply from Mahdi Kazemzadeh, TBC at Home Instead (Farnborough, Farnham & Fleet)

Thank you so much for this lovely review, we really appreciate it and could not ask for a more supportive and understanding client. We have passed on your special compliments to your mums carer too.

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Review from Maggie W (Daughter of Client) published on 8 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father lived at home until he was 94 largely due to the care he received from Home Instead. Because they allow more time for visits they can achieve so much beyond the basic needs. As I live in Cornwall, it was comforting to know that he was in good hands. I knew he was kept comfortable, well fed
and genuinely cared for. Every time I spoke to the team, they were more than helpful. It is also great to be able to read the daily visit reports on the app, however I always received a phone call if there were any concerns or queries.
Reply from Rich Denham, Marketing Manager at Home Instead (Farnborough, Farnham & Fleet)

Thank you very much for the kind words Maggie. We'll make sure the Carers involved hear your positive feedback and it was a privilege to care for your father.

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Review from Matt G (Nephew of Client) published on 8 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot recommend Home Instead highly enough!!!!
looked after my uncle for many years and always went out of their way to help his often complicated emotional needs.
I always knew he was in safe hands, but to see the care they gave him towards the end when almost overnight he went from one visit
a day, to needing 24/7 end-of-life care, was incredible. They pulled the stops out to ensure he was well looked after when he needed it most and showed him so much respect for his sensitive and delicate medical needs.
I can honestly say the staff felt like family, and they treated him as if he was their own too! Amazing!
Reply from Mahdi Kazemzadeh, Director at Home Instead (Farnborough, Farnham & Fleet)

Hello Matt, thank you so much for taking the time to write this review. It is always a delight to receive feedback like this and we have shared it with the relevant Care Professionals who were over the moon with what you said. Thanks again and all the best to you and your family.

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Review from S B (Daughter of Client) published on 18 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
From my initial enquiry to ongoing care in place for my mum, I have found all staff I have been in contact with at Home Instead to be helpful, friendly, understanding and efficient. Mum now has a team of lovely caregivers who she really looks forward to seeing. She tells me how kind everyone is, respectful
of her wishes and also, of her home. It was reassuring to Mum to be able to meet potential caregivers before they started visiting her, and having regular visit times and receiving a fortnightly schedule has helped establish the new routine. When the initial start time was a bit of a rush for Mum to be ready, the caregiver fed this back, and straight away, the visit times were moved to suit Mum better. The new client manager has been very supportive in setting up not just the right care at home for Mum but finding the right caregivers who Mum feels comfortable with. Since we have changed agencies to Home Instead, the positive difference in Mum's mood, anxiety and well-being are wonderful to see.
Reply from Mahdi Kazemzadeh, Director at Home Instead (Farnborough, Farnham & Fleet)

Thank you so much for the kind and thoughtful feedback. We really appreciate you taking the time to write and share this review. We love feedback like this, and feedback from clients' children/next of kin is particularly important. It's lovely to see your mum so happy, and we're pleased to help!

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Review from Vaneeta M (Client) published on 12 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We can highly recommend Home Instead (Farnborough, Farnham & Fleet). We used their services for 12 months - their carers were amazing, reliable, efficient and the office support and backup was quite exemplary. We would have no hesitation in using Home Instead services in the future.
Reply from Mahdi Kazemzadeh, Home Instead at Home Instead (Farnborough, Farnham & Fleet)

Thank you very much for this glowing review Vaneeta. Receiving feedback like this is the best part of our job and the reason why home care is so important. We will pass on your kind words to our Caregivers, who always value positive feedback from our clients and their loved ones.

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Review from Mike F (Client) published on 1 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so grateful for the friendly and helpful support that I have received from Home Instead following my hip operation.
Caregivers were always happy to do whatever was needed on the day, from help with pressure stockings, housework, shopping, accompanying me on gradually lengthening walks to engaging
in interesting conversations. It is certainly a very talented team and Home Instead's 'Outstanding' classification from the Care Quality Commission is very well deserved.
Reply from Mahdi Kazemzadeh, Director at Home Instead (Farnborough, Farnham & Fleet)

Thank you Mike for this outstanding review. To know that we have made a difference is the reason we do this job. Thank you also for being such an awesome client, all the caregivers enjoyed visiting, getting to know you and being there for you.

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Review from P G (Husband of Client) published on 15 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service provided has been excellent and we have no complaints whatsoever. The cleaning work is beyond reproach.
Reply from Mahdi Kazemzadeh, Director of Care at Home Instead (Farnborough, Farnham & Fleet)

Thank you so much for taking the time to leave us this review. We know that having a clean and tidy home can have such positive effects on health and wellbeing, and home help is an important element of our care service. We are so pleased that our support is making a difference.

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Review from J P (Client) published on 25 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the experience. I have recommended to 3 people.
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Review from Allison B (Daughter of Client) published on 24 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are amazing, keeping you up to date with information on visits.
Having them in to visit my mother twice a week has been just what was needed to keep her a bit more independent and she enjoys the company.
It has made all the difference to her in this difficult time.
Reply from Mahdi Kazemzadeh, Director at Home Instead (Farnborough, Farnham & Fleet)

Thank you so much, knowing that we are making a difference is the reason we do this job so really appreciate your lovely feedback.

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Review from Sue S (Daughter of Client) published on 20 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the team at Home Instead, Farnborough, have gone the extra mile to ensure my Mum has excellent care and have provided support to my Dad too. We are very grateful as a family and would highly recommend the Home Instead team. They provide excellent care in difficult circumstances.
Reply from Mahdi Kazemzadeh, Director at Home Instead (Farnborough, Farnham & Fleet)

Thank you so much, Sue, for this lovely review. Cath and I are very pleased that you are pleased with the service. And yes indeed, we are here for the client and the family, always.

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Review from P S (Daughter of Client) published on 2 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were all initially apprehensive as my mother has not had caregivers in her home, however, it has proved to be a positive experience. The team of caregivers are very kind and pleasant and have been well matched to my mother, who now seems brighter and happier. I feel less anxious knowing that support
is in place. The app is excellent as I am able to read the caregivers report following their visit. Everyone we have met so far has been extremely helpful and professional. Long may it continue!
Reply from Mahdi Kazemzadeh, Director at Home Instead (Farnborough, Farnham & Fleet)

Thank you so much for the lovely review. We are so pleased to read your feedback and to know that the care is making a difference. The whole matching of caregivers and clients is the hardest probably to get right but we never give up! So pleased to hear that the match is right and your feedback means the world. Thank you.

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Review from Joan E (Client) published on 26 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy with my two main carers who do whatever I ask them to do willingly.
Reply from Mahdi Kazemzadeh, Director at Home Instead (Farnborough, Farnham & Fleet)

Thank you, Joan, for this lovely review. In one line you have captured the essence of our service! We are here to make sure you are happy, and putting a smile on your face is our mission.

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Review from David M (Client) published on 15 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
During the last month, I have had 3 caregivers. That’s because Home Instead went to the trouble of finding the carer I was the most comfortable with. All their caregivers are different and matching one to a client to live in has proved tricky in my case. The current carer is kind and honest and will
go to a lot of trouble to make me happy. The agency staff are all excellent paying me regular visits to ensure all is working well. If a visiting carer is going to be late a phone call from the office lets me know, and if the carer is delayed for a long time someone from the office comes out to take their place.
The visiting carers who tended to my late wife were all professional as well as being kind. I got to know 2 or 3 of them as friends and they continue to visit even after my wife’s death.
Reply from Mahdi Kazemzadeh, Director at Home Instead (Farnborough, Farnham & Fleet)

Thank you so much for this amazing review, it means the world to us. It is very encouraging to read that the hard work we do in matching our caregivers to clients is being recognised and appreciated. We are blessed to have clients so understanding and supportive. Everyone in our office is first and foremost, a caregiver. There is no other job more important than making sure you are always supported. We are pleased to hear that you feel that way, and we will keep doing everything we can to make sure you are happy.

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Current Review Score: 9.4 (9.433)

Overview of Review Score

The Review Score of 9.4 (9.433) out of 10 for Home Instead (Farnborough, Farnham & Fleet) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.933 for Home Instead (Farnborough, Farnham & Fleet) is calculated as follows: ( (28 Excellents x 5) + (2 Goods x 4) ) ÷ 30 Ratings = 4.933
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Farnborough, Farnham & Fleet) is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Aug 2019

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report Response by Home Instead (Farnborough, Farnham & Fleet) to this inspection report

Home Instead Senior Care covering Farnborough, Farnham, Fleet and Aldershot are delighted, once again, to have received an Outstanding rating for our care from the Care Quality Commission (CQC) in August 2019.


Achieving this rating means that we are part of an elite group of home care providers in the area. Nationally, just three percent of home care companies carry the coveted rating from the CQC.


Home Instead are totally committed to helping clients live well in their own homes and in their own way as needs arise and grow. We match clients with CAREGivers to create enriching long-term relationships, supporting clients in living their best lives.


One client speaking to the CQC inspector about their CAREGivers said “I can’t do without them really. They are all wonderful and I am very happy” whilst another client’s relative commented that “all staff, including the office st

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Awards / Recognitions (13)

Meet the Team (1)

Mahdi

Mahdi Kazemzadeh

Job Title: Director of Care and Continuous Improvements Officer Joined: 2017

Hi, I’m Mahdi and I have been the Director of Care and Continuous Improvements Officer at the Home Instead Farnborough office since December 2017.


I have got Iranian heritage and prior to joining Home Instead, I spent 10 years of my professional career working in the engineering and energy sector – quite a natural choice for somebody originally from that part of the world! Whilst it was a stimulating industry to work in, where there is a fast pace and travelling, I ultimately realised there was something missing. I found myself looking to settle down in one place and do something more personally fulfilling, something that would involve giving back to the community.


There was also another reason that made me start thinking about change. During my time as an undergraduate student at the University of Cardiff, I lived with a couple who became like my second parents. They are now in their mid-seventies and being still regularly in touch with them, I have witnessed how their health and physical strength are gradually deteriorating. That and the story of my wife’s (Natalia) grandmother ensured me that involvement in elderly care could just be that rewarding new path in my career that I had been looking for.


I am grateful to have a wonderful office team by my side as well as exceptionally caring CAREgivers who are really passionate about helping and sensitive to the needs of our clients. It is heart-warming to hear from our clients and/or their families how happy they are and that, thanks to us, they can live independently in the safety of their own homes for longer. You really feel then that all the work is worthwhile! I also embrace the opportunity of meeting members of the local community in church groups, community centres, charities and so on to tell them about the great things we do.


In my free time, I enjoy most spending time with my wife whether it is during outdoor walks, cooking together, watching a movie or travelling!

Frequently Asked Questions about Home Instead (Farnborough, Farnham & Fleet)

What Type of Services does Home Instead (Farnborough, Farnham & Fleet) offer?

Home Instead (Farnborough, Farnham & Fleet) offers Home Care.

How many Carers does Home Instead (Farnborough, Farnham & Fleet) employ?

Home Instead (Farnborough, Farnham & Fleet) employs 60 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Farnborough, Farnham & Fleet) to verify any information. View our terms and conditions. Home Instead (Farnborough, Farnham & Fleet) has an Enhanced Service - more info.