Home Instead (Farnborough, Farnham & Fleet)

Home Instead enabled my father to stay in his own home for as long as possible. At 91 he has just gone into residential care, with the feeling that Home Instead carers extended his time in his own home. Thank you so much.

Overall, the frameworks and systems set up are compliant with regulatory protocols and the service excels minimum standards.

Would thoroughly recommend.

From the first meeting, Home Instead made a very good impression of caring and treating my mother with dignity during the time she needed extra support. The caregivers were always efficient and very friendly towards me and my mother. If ever there was a problem or concern, I was informed immediately via email or telephone. I know Mum looked forward to their daily visits, which helped relieve her boredom as she lives on her own. I would not hesitate in recommending Home Instead to whoever may need their services in the future.

I have been more than happy with the level of care given to my mum and although she no longer needs the care I will certainly use the company again. I will also be recommending the service to anyone else needing a high quality of care. The caregivers went above and beyond and the office staff always very friendly and extremely helpful. My mum was treated more like a family member rather than just a client and this is the highest praise I can give.

The care my mother received from the home carers was always good. Any routines that we put in place such as personal care, showering, bedtimes, keys etc were adhered to which was helpful. Establishing the routines around my mother's dementia did make life a bit easier.

The care giver had a warm and bubbly personality with the ability to handle her client with respect and tact and apply distraction techniques where applicable to ensure the personal care requirements were met. Excellent.

Home Instead Senior Care supply consistency with competent carers who go the extra mile. The office is well managed. Carers know what they are doing and understand the needs of my father who has dementia. Would have no hesitation in recommending them. Having used other care agencies, Home Instead Senior Care stand out a mile in terms of quality.

My family and I cannot fault Home Instead. The staff have always been extremely helpful, kind and thoughtful. Whenever we have asked for extra care, it has been covered with no bother at all. The feedback I have received as the daughter has been excellent. Mum has had one care giver from day one which has been a great comfort to her. Her other carer has also been with her for most of the five years. Both have looked after my Mum with the utmost kindness, looking after her every need, which has taken a lot of the worry from me too.

I would not hesitate to recommend Home Instead.

Thank you so much for your care of and visits to my father. Your care for him at home and visits that continued after we moved into a residential home were much appreciated. Knowing you were there for him was very reassuring for the family.

My mother was becoming increasingly lonely and the home she was in recommended Home Instead. They were very professional in making the arrangements and selected someone who got to know my mother well in a short period of time. Unfortunately, for reasons unconnected my mother has moved out of the area and so the arrangement has come to an end.

I have been using Home Instead Senior Care, Farnborough since the start of 2014 for my mother who has Fronto- Temporal Dementia. Her care began as one visit a week and by the end of the time, she was still receiving in-home care up to 3 times a day. For the past year mum has been in a residential care home but her most regular Home Instead Care Giver has continued to visit mum once a week to take her out for a drive.

They were very understanding of her needs and very receptive to her individual requirements. They made great efforts to ensure the Care Givers provided to mum were appropriate for her personality and did their best to minimise any disruption or confusion to mum that may have arisen from adding multiple carers as time went on. They were also flexible to mum's different needs and interests as her condition deteriorated.

I would have no hesitation in recommending Home Instead to anyone else considering in-home care for a dementia sufferer.

I could not recommend home instead highly enough. They have been an important part of keeping my mother in law at home for as long as was safely possible.

Thank you for all you have done, we as a family are very grateful for such good quality service and care.

Finally, Home Instead Senior Care were able to efficiently accommodate changes to care patterns effectively & quickly.

I would recommend Home Instead. The care my husband received was excellent. All the carers who looked after him were very kind and supportive and it was much appreciated. They were sensitive to all his needs.

From my first visit with the assessor from Home Instead Senior Care I was impressed with the way they went to pains to discover the likes and dislikes of my mother resulting in a well matched carer being employed. The carer has also read my mothers notes and was able to engage her in a meaningful conversation. I also liked the fact that the carer was introduced to both my mother and myself before commencing her visits. I received a courtesy phone call after 4 weeks of visits to check all was well, which I feel was a reassuring touch. All in all I would recommend this agency.

The carers were all very caring and very professional. They appeared to be well trained and quickly grasped what needed to be done. We will miss them. I would have no hesitation in employing any of them again.

Home Instead have assisted in mum's care for the last eight months. I have found them both professional and caring. The carer has been the same person throughout which is a big bonus, because mum has Alzheimer's and finds changing cares a real problem. I thoroughly recommend Home Instead!

I was impressed with the patience, understanding and respect shown to my mother, from the very first meeting with Home Instead personnel. Unfortunately, through no fault of theirs, my mother contracted an infection which required hospitalisation. On advice from the hospital and friends it was decided to get my mother into a residential care home which precluded the need for Home Instead to continue their visits.

The care and support provided by this agency have improved my mother's quality of life considerably. She has built good relationships with the carers and looks forward to their visits which have given her day valuable structure. The carers have proved to be reliable and professional yet warm and very caring in their approach.