Home Instead (Farnborough, Farnham & Fleet)

I am happy with my two main carers who do whatever I ask them to do willingly.

The visiting carers who tended to my late wife were all professional as well as being kind. I got to know 2 or 3 of them as friends and they continue to visit even after my wife’s death.

My In-Laws used Home Instead for daily visits for general household support for some months, but after my mother-in-law broke her hip, they provided emergency overnight care for my father-in-law who has Alzheimer's, and following on from this, live-in care to look after both of them once my mother-in-law came home from the hospital. This was a very challenging environment with two very different care needs for each of them. They dealt with the changing situation very quickly and in a professional and caring manner at all times.

The care provided by Home Instead transformed my dad's quality of life and considerably reduced the worry and stress on me and my family. This was particularly important, as my dad lived alone and many hundreds of miles from me. They put together a care plan matched to his initial needs and adapted it quickly as his needs changed. His carers were absolutely wonderful with him. So too were those in the office. I would have no hesitation in recommending Home Instead, without reservation. A wonderful group of people who really care about their clients.

Never having used a service like this, I have been incredibly impressed and would highly recommend.

I could not cope without Home Instead's help. I want to remain independent for as long as possible. I therefore greatly appreciate your help and flexibility. Thank you all very much.

We only used Home Instead for a little while as our relative declined more rapidly than anticipated, however, the preparation for organising care at home was sensitively done by trying to match the personality of the caregivers to our relative's interests and the caregivers she had, had a good knowledge of dementia as well as caring and respectful of her. There appeared to be good communication between caregivers to ensure continuity of care. Specific call out to two individuals for their support.

All in all, we would recommend Farnborough Home Instead. All the staff and management were professional, punctual, caring, flexible and understanding, and we thank them, yet again.

I have just completed my first year using Home Instead Services. I was very reluctantly introduced to these by my daughter who felt that as an ageing widower with health and memory problems I was in need of a carer. However, I must now concede that my initial reluctance was misplaced. I have received what I can only describe without exaggeration as outstandingly good service, support and yes friendship. This has been consistent throughout. I have no hesitation in rating the overall quality of service provided as being excellent.

The service provided takes a huge weight off my mind knowing that Mum has guaranteed visits twice a day. If there are any concerns coming from those who visit, I can be confident that Home Instead management will quickly get in touch with me.

I am very satisfied with the service that Mum gets. It is a shame that she doesn't see some of them more regularly, but apparently that is quite hard to do. Never the less everything in Mum's eyes are good. Thanks, she seems very happy with everything.

Home Instead have been a great help to Father, they have always been very kind and very adaptable to my Father's challenging care needs.

The team that looked after Dad had great expertise in care and improved his quality of life.

I have no hesitation in recommending Home Instead.

I have been using Home Instead to care for my Dad since September 2018. The deterioration of my Dad's health was a great concern to me as I live quite a way away and can usually only visit at weekends. My Dad was allocated a 'main' carer. All the carers who have visited my Dad have been great but his main carer has been outstanding. She has a special bond with Dad and he adores her. I feel totally at ease with her presence when with Dad and know she will treat him like her own. This lady has gone far over and above the course of duty to care for my Dad and I am so very grateful to her. Thank you, you know who you are!

I have full faith in the management and care staff. With dementia change is difficult - their ability to operate with a small and consistent team has enabled my father to maintain independent living. Their whole ethos is based around quality and to care for their clients/service users. My father, family and I have full trust in this team. Their achievement of an outstanding compliance score from the CQC is a further lens to their quality. Working within the healthcare sector myself means I am super critical. With this team I only applaud their service.

Her circumstances have now changed and again they were there to support mum and our family with right decision for her moving forwards.

Mum will miss the caregivers, however, she now has another chapter in her life to start and we cannot thank Home Instead enough for everything.

Thank you to all office staff and caregivers.

I feel I can rely on them and am comfortable with their presence.

I could see that the carers' visits were spaced sensibly throughout the day and timings were regular. Even when she was eventually admitted to hospital, her carers were able to visit her there, again providing the comfort and support she very much needed. I liaised frequently with Home Instead during the week she was in hospital, in order to coordinate our visits and ensure she had the things she needed. I found all the staff warm and friendly and professional and very quick to respond.

My husband looks forward to the two carers he has every week for the last 3 years. Very kind and took him out for tea and cake and took him to his club. She would do exercises in the home with him.

My mother used your service for a few weeks whilst waiting to go into a care home. It was excellent, I cannot fault in any way. Very friendly and professional and the care my mother received was second to none. Admin was 10/10. I would certainly highly recommend.

We were so pleased with the service provided for our father. The service we received was very easily set up. Administrative staff visited and were very mindful of the care required by my father. The caregivers were friendly and well informed. Our father enjoyed their company and looked forward to seeing them each day. We would thoroughly recommend Home Instead.