Home Instead, covering Farnborough, Farnham, Aldershot and Fleet, is rated as 'Outstanding' by the Care Quality Commission (August 2019).
Although Home Instead provides a range of services including companionship, home help, personal care, meal preparation, local transportation, post-hospital care and medication reminders – the service is not all about performing a task.
Professionals respond to a client’s changing day to day needs, getting to know them and ensuring the best...
Home Instead, covering Farnborough, Farnham, Aldershot and Fleet, is rated as 'Outstanding' by the Care Quality Commission (August 2019).
Although Home Instead provides a range of services including companionship, home help, personal care, meal preparation, local transportation, post-hospital care and medication reminders – the service is not all about performing a task.
Professionals respond to a client’s changing day to day needs, getting to know them and ensuring the best day possible.
It matches CAREGivers to clients and works closely with clients and their families to identify a person's needs, so both the client and family members can feel confident in the service provided.
Home Instead's mobile app is available to client families, giving transparency and peace of mind about the care being provided as each carer records details of each individual visit on the app, including tasks performed, medication administered and food prepared.
As part of a wider group covering the Surrey, Hampshire and Berkshire borders, they have access to additional facilities such as a wheelchair accessible vehicle and raiser chair in case of a fall.
Care Provided by Home Instead (Farnborough, Farnham & Fleet)
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
60 minutes
Contract Durations
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Personal Care Services
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
Household Services
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service
Other Care Provided
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Hospital Discharge
Funding & Fees
Daily Charges per Person
Type of care
Permanent
Hourly Visiting Care
£36 - £42
Weekly Live-in Care
£1,585 - £1,789
Contact Home Instead (Farnborough, Farnham & Fleet) to get a personalised quote:
available on request
The price(s) shown are provided by the agency. Contact Home Instead (Farnborough, Farnham & Fleet) for full pricing details and T&Cs.
Home Instead (Farnborough, Farnham & Fleet) has a Review Score of 9.6 (9.576) out of 10, based on 7 reviews in the last 2 years. Over all time Home Instead (Farnborough, Farnham & Fleet) has 62 reviews.
Reviewer Connection to Home Instead (Farnborough, Farnham & Fleet)
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Showing 62 reviews matching selected criteria
Review from Barry H (Son of Client) published on 11 December 2015 Submitted via Website•
Overall Experience
I was impressed with the patience, understanding and respect shown to my mother, from the very first meeting with Home Instead personnel. Unfortunately, through no fault of theirs, my mother contracted an infection which required hospitalisation. On advice from the hospital and friends it was...
I was impressed with the patience, understanding and respect shown to my mother, from the very first meeting with Home Instead personnel. Unfortunately, through no fault of theirs, my mother contracted an infection which required hospitalisation. On advice from the hospital and friends it was decided to get my mother into a residential care home which precluded the need for Home Instead to continue their visits.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from G M (Daughter of Client) published on 15 September 2015 Submitted via Website•
Overall Experience
The care and support provided by this agency have improved my mother's quality of life considerably. She has built good relationships with the carers and looks forward to their visits which have given her day valuable structure. The carers have proved to be reliable and professional yet warm and...
The care and support provided by this agency have improved my mother's quality of life considerably. She has built good relationships with the carers and looks forward to their visits which have given her day valuable structure. The carers have proved to be reliable and professional yet warm and very caring in their approach.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 20 August 2019
Overall Outstanding
CaringOutstanding
EffectiveGood
ResponsiveGood
SafeGood
Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
Response by Home Instead (Farnborough, Farnham & Fleet) to this inspection report:
Home Instead Senior Care covering Farnborough, Farnham, Fleet and Aldershot are delighted, once again, to have received an Outstanding rating for our care from the Care Quality Commission (CQC) in August 2019.
Achieving this rating means that we are part of an elite group of home care providers in the area. Nationally, just three percent of home care companies carry the coveted rating from the CQC.
Home Instead are totally committed to helping clients live well in their own homes and in their own way as needs arise and grow. We match clients with CAREGivers to create enriching long-term relationships, supporting clients in living their best lives.
One client speaking to the CQC inspector about their CAREGivers said “I can’t do without them really. They are all wonderful and I am very happy” whilst another client’s relative commented that “all staff, including the office st
News (13)
News
11 Mar 2026
Home Instead Farnborough, Farnham & Fleet has created a free local resource designed to help older adults, their families, and carers find activities, support, and community connections across North East...
04 Mar 2026
Home Instead Farnborough, Farnham & Fleet is calling on the local community to get involved in its annual Easter appeal, collecting Easter egg donations for The Vine Centre in Aldershot....
16 Apr 2025
Hello! Home Instead Farnborough, Farnham and Fleet here. We have just launched a new guide on our blog for emergency respite care - you can find that here. https://www.homeinstead.co.uk/farnborough-farnham-fleet/blog/emergency-respite-care-guide/ It's...
There are no accreditations posted yet for Home Instead (Farnborough, Farnham & Fleet).
Meet the Team (14)
Mahdi KazemzadehJob Title DirectorJoined 2017
Hi, I’m Mahdi, and I have been the Director of Care and Continuous Improvements Officer at the Home Instead Farnborough office since December...
Hi, I’m Mahdi, and I have been the Director of Care and Continuous Improvements Officer at the Home Instead Farnborough office since December 2017.
I have an Iranian heritage, and before joining Home Instead, I spent 10 years of my professional career working in the engineering and energy sector – quite a natural choice for somebody originally from that part of the world! Whilst it was a stimulating industry to work in, where there is a fast pace and travelling, I ultimately realised something was missing. I found myself looking to settle down in one place and do something more personally fulfilling, something that would involve giving back to the community.
There was also another reason that made me start thinking about change. During my time as an undergraduate student at the University of Cardiff, I lived with a couple who became like my second parents. As they aged, I witnessed how their health and physical strength gradually deteriorated, and it reinforced in me, that involvement in elderly care could just be that rewarding new path in my career that I had been looking for.
I am grateful to have a wonderful office team by my side, as well as exceptional Care Professionals who are really passionate about helping and sensitive to the needs of our clients. It is heart-warming to hear from our clients and/or their families how happy they are and that, thanks to us, they can live independently in the safety of their own homes for longer. You really feel then that all the work is worthwhile! I also embrace the opportunity of meeting members of the local community in church groups, community centres, charities and so on to tell them about the great things we do.
In my free time, I enjoy being immersed in nature on walks and treks, cooking, watching films or travelling.
Carly ScottJob Title GM and Group Registered ManagerJoined 2019
I started in care due to the flexibility with young children, but over time I have progressed to GM and Group Registered Manager. I'm grateful for...
I started in care due to the flexibility with young children, but over time I have progressed to GM and Group Registered Manager. I'm grateful for the opportunities I have been given over the past 5 years. I LOVE my job, I love the different tasks, I love the variety.
Suzanne RobinsonJob Title Care ManagerJoined 2020
I believe great care starts with great relationships. With 14 years of experience in complex care, my focus is always on making sure our clients feel safe, valued, and truly at home.
Emma WrightJob Title Care ManagerJoined 2023
Building genuine trust with clients and families is what drives me. I work closely with everyone to make sure care plans feel personal, and that clients and Care Professionals are perfectly matched.
Hayleigh JenningsJob Title Care ManagerJoined 2026
This is a community I know well, having worked in local care here for many years. That connection to the families I support is what I love most about this role.
Nicky ThomsonJob Title Compliance OfficerJoined 2023
Getting the details right matters, not just for standards, but because our clients deserve to feel completely safe. I bring over 20 years of sector experience to making sure every aspect of care is something families can rely on.
Sian BrownJob Title Field Care SupervisorJoined 2024
I love being out in the community supporting our Care Professionals day to day. Whether that's mentoring someone new or making sure a care plan is working well in practice, this is where I'm happiest.
Kate BradshawJob Title RecruiterJoined 2024
Having spent years training new Care Professionals, I know exactly what it takes to thrive in this role. As our recruiter, I love finding the right people and knowing from experience just how rewarding the journey ahead of them will be.
Mo CesanoJob Title TrainerJoined 2021
My focus is on making sure every new Care Professional feels genuinely supported from day one. A positive, encouraging environment makes all the difference, and I love seeing our team grow in confidence.
Andrea CarterJob Title SchedulerJoined 2014
Behind every visit running smoothly, there's a lot of careful coordination. I've been part of the Home Instead team for 12 years and take real pride in making sure every schedule brings reliability and peace of mind.
Lauren FridgeJob Title Head of Business DevelopmentJoined 2022
I'm often the first person a family speaks to, and I never take that lightly. My background is in care, so I understand what families are going through, and I'm here to help them find the right support.
Susan RobertsJob Title Live In Care Co-OrdinatorJoined 2021
Matching the right person for 24/7 live-in care takes real care and attention. I work hard to find companions who bring not just practical support, but genuine warmth and consistency to every home.
Chrissy LowtherJob Title Community Engagement OfficerJoined 2026
I love meeting people, and my role gives me the chance to do that every day. My job is to represent Home Instead out in the community, building partnerships that help more local families find the right support.
Stephanie TurnerJob Title Recruitment ManagerJoined 2023
As Recruitment Manager at Home Instead, I attract, select and welcome compassionate people who share our commitment to outstanding care. I work to build a team of dedicated Care Professionals who make a real difference to clients and their families.
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