What Type of Services does Home Instead (Havant, Waterlooville, Emsworth & Hayling) offer?

Home Instead (Havant, Waterlooville, Emsworth & Hayling) offers Home Care.

How many Carers does Home Instead (Havant, Waterlooville, Emsworth & Hayling) employ?

Home Instead (Havant, Waterlooville, Emsworth & Hayling) employs 40 carers.

Home Instead (Havant, Waterlooville, Emsworth & Hayling), 2 St Mary's Road, Hayling Island, Hampshire PO11 9BY

Review from R H (Son of Client) published on 30 May 2025 Submitted via Website • Report

Overall Experience

The Home Instead team came to our aid when we were looking to get my father out from hospital and back home. With very short notice, they put a package in place which enabled us to get him home the next day with a rota of care which continued for the next 3 months. We all came to rely on the team a

lot and they went above and beyond to cater for his requests and timings, alongside the medical care provided both during the day shifts and particularly the overnight care. They became part of the family, and often I think he looked forward to talking to them as part of the visits more than anything. I would thoroughly recommend the Home Instead team.

Reply from Mark Gettinby, Managing Director at Home Instead (Havant, Waterlooville, Emsworth & Hayling)

Thank you for the kind words. It was such a privilege for all the team who loved to make a difference, and they appreciate the feedback.

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Review from P C (Son of Client) published on 9 May 2025 Submitted via Postal Card • Report

Overall Experience

We are more than happy with the care mum has received - It's been excellent from day one, the carers are lovely and mum has been very happy with them. We wouldn't hesitate to recommend Home Instead.

Reply from Mark Gettinby, Managing Director at Home Instead (Havant, Waterlooville, Emsworth & Hayling)

Thank you for your feedback, it means so much to the team.

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Review from M M (Daughter of Client) published on 4 September 2024 Submitted via Postal Card • Report

Overall Experience

The Hoem Instead team are amazing! We have worked with them for over seven years, firstly with my mother who had dementia and now with my 94-year-old father who has needs that are consistently changing.
The entire team feel like family now, but remain totally professional at all times. Care plans are

adapted and updated frequently and the care professionals are always ahead of the game. The app that is used gives me all the information I need to see that my father us being well looked after. They all go above and beyond the call of duty. A five-star company for sure.

Reply from Mark Gettinby, Managing Director at Home Instead (Havant, Waterlooville, Emsworth & Hayling)

Thank you for this. Our team give real continuity of care and they will all love this feedback, as it really means so much to them.

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Review from R C (Son of Client) published on 20 March 2024 Submitted via Website • Report

Overall Experience

Having used another provider we had to change carer for my elderly mother. Not an easy task and we had a very small window of time to do so. Home Instead have provided excellent service and attention to detail. Resulting in a happy client. In comparison to previous care company, they are considerably

more professional and attentive.

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Review from C T (Husband of Client) published on 19 January 2024 Submitted via Postal Card • Report

Overall Experience

Our helpers are not just helpers they have become dear friends. Management is not only efficient but carried out with care and consideration.

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Review from M F (Client) published on 30 November 2023 Submitted via Postal Card • Report

Overall Experience

Very satisfied. Enjoy the company of the carers and feel much better after the visit. They have all been lovely and friendly and always do a good job, thank you.

Reply from Mark Gettinby, Managing Director at Home Instead (Havant, Waterlooville, Emsworth & Hayling)

Thank you for your lovely comments and feedback. We'll pass them on to your team of Care Professionals.

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Review from Peter P (Husband of Client) published on 11 October 2023 Submitted via Website • Report

Overall Experience

The care team were excellent in looking after all her needs in the final stages of her life and could not have done more. Two cares four times a day. I would recommend this company to anyone.

Reply from Mark Gettinby, Managing Director at Home Instead (Havant, Waterlooville, Emsworth & Hayling)

Thank you - it was our privilege and honour to support you all through such a difficult time. The whole team appreciate your kind words.

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Review from Mike B (Son of Client) published on 15 August 2023 Submitted via Website • Report

Overall Experience

My father has been receiving care and support from Home Instead for a little under a year. From day one, I have been bowled over by the high level of professionalism and care shown by every member of the organisation. The office is highly efficient and maintains close contact with me on all matters

concerning my father's care. This is a source of great comfort as I live overseas.
Dad really looks forward to the daily evening visit and the CarePro's do a phenomenal job, treating him as if he was a member of their family, always going above and beyond to accommodate his routine, likes and dislikes. Their visit reports on the app are excellent, informative and give me a firm feeling that he is in very good hands.
I can't speak highly enough about the quality of care that the Home Instead Team is providing and if I could rate them higher than five stars I would.

Reply from Mark Gettinby, Director at Home Instead (Havant, Waterlooville, Emsworth & Hayling)

Thank you for your kind words on the service we provide. I'll be passing on your sentiments to the team as they work hard to make things special and feedback makes a huge difference to them.

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Review from P H (Client) published on 27 July 2023 Submitted via Postal Card • Report

Overall Experience

We are very satisfied with the very efficient, professional and friendly services provided by Home Instead. Your care staff are beyond reproach. I assume reflecting the selection of caring staff by management. Our overall experience is surmounted by the friendliness of our visiting carers and their

unstinting concern for the clients well being. The only observation I feel that I should make is the fact that even with given notice for holiday or hospital admissions, must still be paid in full.

Reply from Mark Gettinby, Registered Manager at Home Instead (Havant, Waterlooville, Emsworth & Hayling)

Thank you for your comments. Our staff are amazing and that is because we as a management team put time, effort, and resources into recruiting, training, supporting, and developing them. To that end, when you go away we continue to pay our team to give them stability of income and ensure the same team you have built such effective and caring relationships are still the same hand picked team who are there when you return.

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Review from David M (Son of Client) published on 12 May 2023 Submitted via Postal Card • Report

Overall Experience

I am overall happy with the service provided.

Reply from Mark Gettinby, Managing Director at Home Instead (Havant, Waterlooville, Emsworth & Hayling)

Thank you for your kind words and positive review. The whole team appreciate your support.

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Review from Anne G (Client) published on 6 September 2022 Submitted via Postal Card • Report

Overall Experience

I am very satisfied with the help I receive and get along very well with all the ladies I see.

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Review from G H (Son of Client) published on 31 August 2022 Submitted via Postal Card • Report

Overall Experience

Excellent carers do a great job and are very caring and take time to help mum as required.

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Review from Lynn R (Daughter of Client) published on 31 August 2022 Submitted via Postal Card • Report

Overall Experience

Very friendly support staff helping Dad with morning routine. They also spend time chatting and I have found Dad is a lot happier on the days they come.

Reply from Mark Gettinby, Managing Director at Home Instead (Havant, Waterlooville, Emsworth & Hayling)

Thank you for your kind words. Our Outstanding care team are grateful to hear your Dad is happier and for your feedback.

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Review from L B (Client) published on 23 August 2022 Submitted via Postal Card • Report

Overall Experience

Excellent care staff. Very attentive, trustworthy and most of all I feel very safe with them around.

Reply from Mark Gettinby, Managing Director at Home Instead (Havant, Waterlooville, Emsworth & Hayling)

Thank you for your great feedback. We will make sure the team know their quality efforts are appreciated as this is important to them.

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Review from R T (Son of Client) published on 23 August 2022 Submitted via Postal Card • Report

Overall Experience

The team from Home Instead are excellent in their care of Dad. He is treated with dignity and the level of support is exceptional. It is heartwarming to see the rapport that each of the team has established with Dad.
I have huge peace of mind having seen the team at work, which is invaluable given

I live in Ireland and can't be here in a short turnaround.
Given I am remote from the area the coordination and communication through the office team is also excellent. I consider that we are very lucky to be a client of Home Instead.

Reply from Mark Gettinby, Managing Director at Home Instead (Havant, Waterlooville, Emsworth & Hayling)

Thank you for your great feedback. We will make sure the team know their quality efforts are appreciated as this is important to them.

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Review from Ros W (Wife of Client) published on 5 August 2022 Submitted via Postal Card • Report

Overall Experience

First experience of using a care agency. Big step. Concerns? Invasion of privacy? However, all the staff have shown great sensitivity and courtesy to both of us.
Staff are alert to any way they can improve their service. Well done recruitment person.

Reply from Mark Gettinby, Managing Director at Home Instead (Havant, Waterlooville, Emsworth & Hayling)

Thank you for your kind words. We will make sure the team get your valuable feedback.

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Review from Julie R (Daughter of Client) published on 1 August 2022 Submitted via Postal Card • Report

Overall Experience

Home Instead have been supporting my mother in her home for over three months. All the ladies that visit Mum are excellent, my mother looks forward to their visits. They are patient, kind and professional. We are increasing the visits which will enable my mother to stay in her home longer. I particularly

like the app so I can see the support Mum has received that day. The setting up process and reviews have all been handled efficiently.

Reply from Mark Gettinby, Managing Director at Home Instead (Havant, Waterlooville, Emsworth & Hayling)

Thank you for taking the time to share your thoughts on our service. It means such a lot to our team and we will ensure they get this wonderful feedback

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Review from J S (Daughter of Client) published on 30 March 2022 Submitted via Postal Card • Report

Overall Experience

Service is efficient and communication is good regarding change of time and quick to resolve problems.
Overall happy, I find ti very reassuring to know Mum is being cared for at the times I am unable to visit or need a break from the day to day responsibility and routine.

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Review from D A (Client) published on 25 March 2022 Submitted via Postal Card • Report

Overall Experience

Pleasant, helpful and willing to do any tasks for us.

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Review from G P (Client) published on 9 November 2021 Submitted via Postal Card • Report

Overall Experience

The two carers that were allocated to attend to my needs were excellent, patient and caring. I actually looked forward to their visits, and they were additionally of help to my wife with jobs that she was unable to undertake due to having a hip replacement.