Home Instead (Havant, Waterlooville, Emsworth & Hayling)

Early experiences of the support and professionalism from Home Instead are very positive. Our father’s health deteriorated quite quickly in terms of needing some extra help. The responsiveness of Home Instead was extremely important and arrangements were made in a thorough and efficient manner. With many decisions to make in a short period of time, a number of things clicked into place with the choice of Home Instead. Looking at websites initially, it was interesting to observe what stood out. For example, I liked the absence of any uniforms, tabards or t-shirts; and the company name was also encouraging as my father has always expressed his wish to stay at home. The approach to having a small team of people involved in our father’s care has been helpful and the main CAREGiver has been excellent throughout the period she’s worked with our father. As the weeks have progressed we continue to be very pleased with the responsiveness of all personnel we have been in contact with.

Excellent staff always on time and utterly professional.

Very pleased with the help given over 2 years.

In general, staff were brilliant and if there was a small problem it was dealt with quickly. Management were always available and listened to requests, these were swiftly put into place. Thank you to all.

My mother received care help for a relatively short time but the general standard was good and one caregiver was excellent.

I always felt my mum was safe and treated with dignity and respect.

Overall a very flexible service that can grow as our needs change. Lovely people to deal with and absolutely no problems.

Her companion has become a friend who she looks forward to spending time with.

This being the first experience of receiving care, I have found the workers I have had looking after my various needs very helpful. Each carer has their own personality and I find that they are always agreeable with any requests that I ask them to do.

I cannot say that I don't "get on" or disagree with any of my carers.

I have had senior care for the last ten months and been very satisfied with all the carers. They have all been extremely kind and have helped me a lot. I look forward so much to their visits, we have a chat and then go to my local shops where we get my food shopping which they carry for me up two flights of stairs as I cannot carry it myself.

We have employed Home Instead for nearly a year and found them excellent. Have only once, some time ago, requested a change in carer. This caused no problem.

My husband looks forward to their visits to give him a shower (three times a week) and he enjoys the company of the carer who is always thoughtful.

It is a great help to me and gives me a little break and I think we work well together. Home Instead does their best to accommdate any change we might have to make at short notice.

I appreciate being able to stay in my own home with its familiar surroundings. It is nice to have help on hand when I need it from the same carer. I have got to know them well and trust them knowing that they have been carefully chosen by the provider, therefore I feel confident and safe with them. My family is happy knowing that I am being cared for.

An all round excellent service.

The carer is professional, kind and positive with an upbeat manner and shows an interest in my mum in law and her conversations, which is much appreciated.

I cannot recommend them highly enough, they give peace of mind with someone we can trust. Thank you!

We are very pleased with the care service we have received. The carers are reliable, punctual and professional. They have also been friendly and courteous. If a new carer is to be sent to us, they are always formally introduced to us before they start. I would definitely recommend Home Instead to anyone looking for care for an elderly person.

The service is adequate and satisfactory

My husband has Frontotemporal Dementia, a condition that affects his ability to speak or take part in a conversation. This had proved a huge stumbling block with most agencies when trying to find a suitable companion for him. Home Instead has a unique approach to caring. They actually take the time to research the client so that the service provided is tailor made so to speak. I didn't want a carer for my husband he needed a companion and that's exactly what he's got. His companion certainly goes the extra mile to ensure my husband can once again enjoy some of the activities he once loved. Badminton, the Golf driving range, walks, museums or just a coffee somewhere, nothing is too much trouble, it's all about my husband and what makes a difference to him for those few hours. Thank you Home Instead for really caring about someone who is very special to me.

Good service from the carer and support from the company have resulted in a satisfied client.

Very pleased with service and staff.

Having lots of carers previously, I think Home Instead Senior Care (Havant) are very good.

I have been using 'Home Instead' to provide daily care for my elderly mother, I have been very impressed by the service they provide. The carers are alway punctual, we have a limited number of regular carers which my mother likes, they are alway attentive to her needs, treat her with dignity and have a great deal of patience in facing daily challenges. They alway keep me informed of her well-being. I cannot recommend this company too highly.