Home Instead (Havant, Waterlooville, Emsworth & Hayling)

2 St Mary's Road, Hayling Island PO11 9BY
Review Us
9.8 57 Reviews
  • Home Instead (Havant, Waterlooville, Emsworth & Hayling), Hayling Island
Show Home Instead (Havant, Waterlooville, Emsworth & Hayling) on the Map

Care Provided by Home Instead (Havant, Waterlooville, Emsworth & Hayling)

Types of Home Care

  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Available on request

Good to Know

Group/Owner

Person in charge

  • Mark Gettinby (Director)
Are you the Owner/Manager of Home Instead (Havant, Waterlooville, Emsworth & Hayling)? View your Advertising Options

Home Instead (Havant, Waterlooville, Emsworth & Hayling) Reviews (57)

9.8

Home Instead (Havant, Waterlooville, Emsworth & Hayling) has a Review Score of 9.8 (9.807) out of 10, based on 9 reviews in the last 2 years.
Over all time Home Instead (Havant, Waterlooville, Emsworth & Hayling) has 57 reviews.

Overall Experience
  • 50
  • 7
  • 0
  • 0
  • 0
Date Published
  • 57
  • 5
  • 5
  • 9
  • 48
Reviewer Connection to Home Instead (Havant, Waterlooville, Emsworth & Hayling)
  • 16
  • 15
  • 10
  • 7
  • 6
  • 1
  • 1
  • 1
Total of 57, showing 41-57
Review from John A (Husband of Client) published on 10 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead have proved to be invaluable already in the 4months my wife has been a client.
Their highly professional and caring approach is to be commended. My wife now has a real 'Pal' with whom she can once again, enjoy lovely walks around the village meeting her old friends while also getting
some exercise.
Her companion has become a friend who she looks forward to spending time with.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J P (Client) published on 30 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This being the first experience of receiving care, I have found the workers I have had looking after my various needs very helpful. Each carer has their own personality and I find that they are always agreeable with any requests that I ask them to do.


I cannot say that I don't "get on" or disagree

with any of my carers.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J M (Client) published on 30 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have had senior care for the last ten months and been very satisfied with all the carers. They have all been extremely kind and have helped me a lot. I look forward so much to their visits, we have a chat and then go to my local shops where we get my food shopping which they carry for me up two flights
of stairs as I cannot carry it myself.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Leila W (Wife of Client) published on 20 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have employed Home Instead for nearly a year and found them excellent. Have only once, some time ago, requested a change in carer. This caused no problem.


My husband looks forward to their visits to give him a shower (three times a week) and he enjoys the company of the carer who is always thoughtful.


It

is a great help to me and gives me a little break and I think we work well together. Home Instead does their best to accommdate any change we might have to make at short notice.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from F W (Client) published on 30 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I appreciate being able to stay in my own home with its familiar surroundings. It is nice to have help on hand when I need it from the same carer. I have got to know them well and trust them knowing that they have been carefully chosen by the provider, therefore I feel confident and safe with them.
My family is happy knowing that I am being cared for.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Diana L (Client) published on 29 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An all round excellent service.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from E F (Daughter-in-law of Client) published on 6 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother in law receives a weekly companionship visit from Home Instead. The big plus with this company is the consistency of the visitor so that a real rapport has been built up between them and my mother in law.
The carer is professional, kind and positive with an upbeat manner and shows an interest
in my mum in law and her conversations, which is much appreciated.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Clare B (Daughter of Client) published on 17 May 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I used Home Instead Havant to help care for my Mum. She was diagnosed with dementia in 2015, and as a family, we needed some support to help her to stay living in her home with my Dad.
Home Instead were amazing! They met with all of us and discussed exactly what Mum needed. They matched her with someone
who was able to both be a carer and a companion. Her presence in the flat enabled my Dad to get some much needed time to himself, as well as go out and do some shopping, have lunch etc, all the while knowing Mum was safe.
Nothing was too much trouble, and when we were struggling with Mum wanting to walk around outside, they arranged for someone to come once a day to take her out. When that arrangement stopped working, then we changed it again, straight away with no issues. When she needed to move into a care home, there was no problem.
I cannot recommend them highly enough, they give peace of mind with someone we can trust. Thank you!
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Lesley S (Daughter of Client) published on 15 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very pleased with the care service we have received. The carers are reliable, punctual and professional. They have also been friendly and courteous. If a new carer is to be sent to us, they are always formally introduced to us before they start. I would definitely recommend Home Instead to anyone
looking for care for an elderly person.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Harry H (Husband of Client) published on 26 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The service is adequate and satisfactory
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Glenys G (Wife of Client) published on 16 March 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has Frontotemporal Dementia, a condition that affects his ability to speak or take part in a conversation. This had proved a huge stumbling block with most agencies when trying to find a suitable companion for him. Home Instead has a unique approach to caring. They actually take the time
to research the client so that the service provided is tailor made so to speak. I didn't want a carer for my husband he needed a companion and that's exactly what he's got. His companion certainly goes the extra mile to ensure my husband can once again enjoy some of the activities he once loved. Badminton, the Golf driving range, walks, museums or just a coffee somewhere, nothing is too much trouble, it's all about my husband and what makes a difference to him for those few hours. Thank you Home Instead for really caring about someone who is very special to me.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M J (Client) published on 7 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good service from the carer and support from the company have resulted in a satisfied client.
Reply from Mark Gettinby, Director at Home Instead (Havant, Waterlooville, Emsworth & Hayling)

Thank you for your kind review. It means such a lot to the team.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Angela G (Wife of Client) published on 7 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with service and staff.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Scott H (Client) published on 13 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having lots of carers previously, I think Home Instead Senior Care (Havant) are very good.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Julia C (Daughter of Client) published on 2 September 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been using 'Home Instead' to provide daily care for my elderly mother, I have been very impressed by the service they provide. The carers are alway punctual, we have a limited number of regular carers which my mother likes, they are alway attentive to her needs, treat her with dignity and have
a great deal of patience in facing daily challenges. They alway keep me informed of her well-being. I cannot recommend this company too highly.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Carol S (Wife of Client) published on 6 June 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I could not have wished for better care which was given to my husband. The staff were fantastic and did the job with pride and care. I only wished I had them from the very beginning, I think my husband would of got on really well with them as well. I really cannot praise them and thank them enough.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Johanna D (Client) published on 4 March 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
They were extremely friendly and personable and took the time to listen well to the needs of the client - my father-in-law. They responded and matched him very well to a certain few carers. They were flexible with modifications to suit the client as we started along the journey. They are always on
the other end of the phone. Many many thank you's.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.8 (9.807)

Overview of Review Score

The Review Score of 9.8 (9.807) out of 10 for Home Instead (Havant, Waterlooville, Emsworth & Hayling) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.907 for Home Instead (Havant, Waterlooville, Emsworth & Hayling) is calculated as follows: ( (49 Excellents x 5) + (5 Goods x 4) ) ÷ 54 Ratings = 4.907
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Havant, Waterlooville, Emsworth & Hayling) is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Mar 2019

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (14)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Havant, Waterlooville, Emsworth & Hayling) to verify any information. View our terms and conditions. Home Instead (Havant, Waterlooville, Emsworth & Hayling) has an Basic Service - more info.