Submit a Review for Home Instead (Havant, Waterlooville, Emsworth & Hayling)
2 St Mary's Road, Hayling Island, PO11 9BY
View Full Details of Home Instead (Havant, Waterlooville, Emsworth & Hayling)Latest Reviews for Home Instead (Havant, Waterlooville, Emsworth & Hayling)
26 September 2025
I have been a client with Home Instead for the past 6 months. I have a carer twice a week to help me in the shower. I have 2 carers attending me and they are very professional and friendly. I look forward to the days when either of them are here. I would recommend Home Instead to anyone looking for home care.
16 September 2025
The Home Instead team have been caring for my mother for 3 years. They also cared for my father until he passed away last year. In short, the whole team, carers, and back-office is outstanding. They have provided tailored support, combining empathy and rigour, throughout this time. At every stage, the care has evolved in-step with my parents' needs. Carers and back-office support my father in his final months with love and sensitivity. They have shown the same personal care, love and empathy looking after my mother as she has made the difficult transition to life without my father. A great strength has been the continuity of the team. They know her. She knows and trusts them. They have become an extension of the family.
16 September 2025
Excellent care. Worried that you wouldn't be able to find 2 permanent carers, but now seems to be solved. I need a 1 montly receipt for insurance purposes.
30 May 2025
The Home Instead team came to our aid when we were looking to get my father out from hospital and back home. With very short notice, they put a package in place which enabled us to get him home the next day with a rota of care which continued for the next 3 months. We all came to rely on the team a lot and they went above and beyond to cater for his requests and timings, alongside the medical care provided both during the day shifts and particularly the overnight care. They became part of the family, and often I think he looked forward to talking to them as part of the visits more than anything. I would thoroughly recommend the Home Instead team.
09 May 2025
We are more than happy with the care mum has received - It's been excellent from day one, the carers are lovely and mum has been very happy with them. We wouldn't hesitate to recommend Home Instead.
04 September 2024
The Hoem Instead team are amazing! We have worked with them for over seven years, firstly with my mother who had dementia and now with my 94-year-old father who has needs that are consistently changing. The entire team feel like family now, but remain totally professional at all times. Care plans are adapted and updated frequently and the care professionals are always ahead of the game. The app that is used gives me all the information I need to see that my father us being well looked after. They all go above and beyond the call of duty. A five-star company for sure.
20 March 2024
Having used another provider we had to change carer for my elderly mother. Not an easy task and we had a very small window of time to do so. Home Instead have provided excellent service and attention to detail. Resulting in a happy client. In comparison to previous care company, they are considerably more professional and attentive.
19 January 2024
Our helpers are not just helpers they have become dear friends. Management is not only efficient but carried out with care and consideration.
30 November 2023
Very satisfied. Enjoy the company of the carers and feel much better after the visit. They have all been lovely and friendly and always do a good job, thank you.
11 October 2023
The care team were excellent in looking after all her needs in the final stages of her life and could not have done more. Two cares four times a day. I would recommend this company to anyone.
15 August 2023
My father has been receiving care and support from Home Instead for a little under a year. From day one, I have been bowled over by the high level of professionalism and care shown by every member of the organisation. The office is highly efficient and maintains close contact with me on all matters concerning my father's care. This is a source of great comfort as I live overseas. Dad really looks forward to the daily evening visit and the CarePro's do a phenomenal job, treating him as if he was a member of their family, always going above and beyond to accommodate his routine, likes and dislikes. Their visit reports on the app are excellent, informative and give me a firm feeling that he is in very good hands. I can't speak highly enough about the quality of care that the Home Instead Team is providing and if I could rate them higher than five stars I would.
27 July 2023
We are very satisfied with the very efficient, professional and friendly services provided by Home Instead. Your care staff are beyond reproach. I assume reflecting the selection of caring staff by management. Our overall experience is surmounted by the friendliness of our visiting carers and their unstinting concern for the clients well being. The only observation I feel that I should make is the fact that even with given notice for holiday or hospital admissions, must still be paid in full.
12 May 2023
I am overall happy with the service provided.
06 September 2022
I am very satisfied with the help I receive and get along very well with all the ladies I see.
31 August 2022
Excellent carers do a great job and are very caring and take time to help mum as required.
31 August 2022
Very friendly support staff helping Dad with morning routine. They also spend time chatting and I have found Dad is a lot happier on the days they come.
23 August 2022
Excellent care staff. Very attentive, trustworthy and most of all I feel very safe with them around.
23 August 2022
The team from Home Instead are excellent in their care of Dad. He is treated with dignity and the level of support is exceptional. It is heartwarming to see the rapport that each of the team has established with Dad. I have huge peace of mind having seen the team at work, which is invaluable given I live in Ireland and can't be here in a short turnaround. Given I am remote from the area the coordination and communication through the office team is also excellent. I consider that we are very lucky to be a client of Home Instead.
05 August 2022
First experience of using a care agency. Big step. Concerns? Invasion of privacy? However, all the staff have shown great sensitivity and courtesy to both of us. Staff are alert to any way they can improve their service. Well done recruitment person.
01 August 2022
Home Instead have been supporting my mother in her home for over three months. All the ladies that visit Mum are excellent, my mother looks forward to their visits. They are patient, kind and professional. We are increasing the visits which will enable my mother to stay in her home longer. I particularly like the app so I can see the support Mum has received that day. The setting up process and reviews have all been handled efficiently.
Latest Reviews for Home Instead (Havant, Waterlooville, Emsworth & Hayling)
26 September 2025
I have been a client with Home Instead for the past 6 months. I have a carer twice a week to help me in the shower. I have 2 carers attending me and they are very professional and friendly. I look forward to the days when either of them are here. I would recommend Home Instead to anyone looking for home care.
16 September 2025
The Home Instead team have been caring for my mother for 3 years. They also cared for my father until he passed away last year. In short, the whole team, carers, and back-office is outstanding. They have provided tailored support, combining empathy and rigour, throughout this time. At every stage, the care has evolved in-step with my parents' needs. Carers and back-office support my father in his final months with love and sensitivity. They have shown the same personal care, love and empathy looking after my mother as she has made the difficult transition to life without my father. A great strength has been the continuity of the team. They know her. She knows and trusts them. They have become an extension of the family.
16 September 2025
Excellent care. Worried that you wouldn't be able to find 2 permanent carers, but now seems to be solved. I need a 1 montly receipt for insurance purposes.
30 May 2025
The Home Instead team came to our aid when we were looking to get my father out from hospital and back home. With very short notice, they put a package in place which enabled us to get him home the next day with a rota of care which continued for the next 3 months. We all came to rely on the team a lot and they went above and beyond to cater for his requests and timings, alongside the medical care provided both during the day shifts and particularly the overnight care. They became part of the family, and often I think he looked forward to talking to them as part of the visits more than anything. I would thoroughly recommend the Home Instead team.
09 May 2025
We are more than happy with the care mum has received - It's been excellent from day one, the carers are lovely and mum has been very happy with them. We wouldn't hesitate to recommend Home Instead.
04 September 2024
The Hoem Instead team are amazing! We have worked with them for over seven years, firstly with my mother who had dementia and now with my 94-year-old father who has needs that are consistently changing. The entire team feel like family now, but remain totally professional at all times. Care plans are adapted and updated frequently and the care professionals are always ahead of the game. The app that is used gives me all the information I need to see that my father us being well looked after. They all go above and beyond the call of duty. A five-star company for sure.
20 March 2024
Having used another provider we had to change carer for my elderly mother. Not an easy task and we had a very small window of time to do so. Home Instead have provided excellent service and attention to detail. Resulting in a happy client. In comparison to previous care company, they are considerably more professional and attentive.
19 January 2024
Our helpers are not just helpers they have become dear friends. Management is not only efficient but carried out with care and consideration.
30 November 2023
Very satisfied. Enjoy the company of the carers and feel much better after the visit. They have all been lovely and friendly and always do a good job, thank you.
11 October 2023
The care team were excellent in looking after all her needs in the final stages of her life and could not have done more. Two cares four times a day. I would recommend this company to anyone.
15 August 2023
My father has been receiving care and support from Home Instead for a little under a year. From day one, I have been bowled over by the high level of professionalism and care shown by every member of the organisation. The office is highly efficient and maintains close contact with me on all matters concerning my father's care. This is a source of great comfort as I live overseas. Dad really looks forward to the daily evening visit and the CarePro's do a phenomenal job, treating him as if he was a member of their family, always going above and beyond to accommodate his routine, likes and dislikes. Their visit reports on the app are excellent, informative and give me a firm feeling that he is in very good hands. I can't speak highly enough about the quality of care that the Home Instead Team is providing and if I could rate them higher than five stars I would.
27 July 2023
We are very satisfied with the very efficient, professional and friendly services provided by Home Instead. Your care staff are beyond reproach. I assume reflecting the selection of caring staff by management. Our overall experience is surmounted by the friendliness of our visiting carers and their unstinting concern for the clients well being. The only observation I feel that I should make is the fact that even with given notice for holiday or hospital admissions, must still be paid in full.
12 May 2023
I am overall happy with the service provided.
06 September 2022
I am very satisfied with the help I receive and get along very well with all the ladies I see.
31 August 2022
Excellent carers do a great job and are very caring and take time to help mum as required.
31 August 2022
Very friendly support staff helping Dad with morning routine. They also spend time chatting and I have found Dad is a lot happier on the days they come.
23 August 2022
Excellent care staff. Very attentive, trustworthy and most of all I feel very safe with them around.
23 August 2022
The team from Home Instead are excellent in their care of Dad. He is treated with dignity and the level of support is exceptional. It is heartwarming to see the rapport that each of the team has established with Dad. I have huge peace of mind having seen the team at work, which is invaluable given I live in Ireland and can't be here in a short turnaround. Given I am remote from the area the coordination and communication through the office team is also excellent. I consider that we are very lucky to be a client of Home Instead.
05 August 2022
First experience of using a care agency. Big step. Concerns? Invasion of privacy? However, all the staff have shown great sensitivity and courtesy to both of us. Staff are alert to any way they can improve their service. Well done recruitment person.
01 August 2022
Home Instead have been supporting my mother in her home for over three months. All the ladies that visit Mum are excellent, my mother looks forward to their visits. They are patient, kind and professional. We are increasing the visits which will enable my mother to stay in her home longer. I particularly like the app so I can see the support Mum has received that day. The setting up process and reviews have all been handled efficiently.