Home Instead (Havant, Waterlooville, Emsworth & Hayling)

Having used another provider we had to change carer for my elderly mother. Not an easy task and we had a very small window of time to do so. Home Instead have provided excellent service and attention to detail. Resulting in a happy client. In comparison to previous care company, they are considerably more professional and attentive.

Very satisfied. Enjoy the company of the carers and feel much better after the visit. They have all been lovely and friendly and always do a good job, thank you.

The care team were excellent in looking after all her needs in the final stages of her life and could not have done more. Two cares four times a day. I would recommend this company to anyone.

I can't speak highly enough about the quality of care that the Home Instead Team is providing and if I could rate them higher than five stars I would.

We are very satisfied with the very efficient, professional and friendly services provided by Home Instead. Your care staff are beyond reproach. I assume reflecting the selection of caring staff by management. Our overall experience is surmounted by the friendliness of our visiting carers and their unstinting concern for the clients well being. The only observation I feel that I should make is the fact that even with given notice for holiday or hospital admissions, must still be paid in full.

I am overall happy with the service provided.

I am very satisfied with the help I receive and get along very well with all the ladies I see.

Excellent carers do a great job and are very caring and take time to help mum as required.

Very friendly support staff helping Dad with morning routine. They also spend time chatting and I have found Dad is a lot happier on the days they come.

Given I am remote from the area the coordination and communication through the office team is also excellent. I consider that we are very lucky to be a client of Home Instead.

Excellent care staff. Very attentive, trustworthy and most of all I feel very safe with them around.

Staff are alert to any way they can improve their service. Well done recruitment person.

Home Instead have been supporting my mother in her home for over three months. All the ladies that visit Mum are excellent, my mother looks forward to their visits. They are patient, kind and professional. We are increasing the visits which will enable my mother to stay in her home longer. I particularly like the app so I can see the support Mum has received that day. The setting up process and reviews have all been handled efficiently.

Overall happy, I find ti very reassuring to know Mum is being cared for at the times I am unable to visit or need a break from the day to day responsibility and routine.

Pleasant, helpful and willing to do any tasks for us.

The two carers that were allocated to attend to my needs were excellent, patient and caring. I actually looked forward to their visits, and they were additionally of help to my wife with jobs that she was unable to undertake due to having a hip replacement.

Home Instead have been caring for my mother who is now in the late stages of Alzheimer's for the past 2 years. My dad had been her carer but needed help when his health deteriorated. I feel that my mother is very well cared for and it is reassuring to know that my dad has someone to talk to as well 5 days a week. The staff are highly trained and understand my parents' needs. We have on occasion had to have extra care which hasn't been a problem. I had no hesitation in recommending Home Instead to my boss for her elderly mother who is also very happy with their service. Thank you to all the staff for their hard work and dedication!

The comments refer to my wife lying in a hospital bed and being looked after by 2 carers visiting 4 times a day. The system is extremely good, very caring with every effort made to befriend the client. With dementia, my wife is not always easy and no two visits will be the same. Every effort is made to involve her in discussions and sometimes singing. The carers also do all they can to help me.

We feel secure with the ethos of the organisation and the individuals on the staff team.

Management were very helpful as I required an increase in hours at short notice when my husband returned after a spell in hospital. Nothing was too much trouble and I can understand why they have an outstanding rating from the CQC.