Sylvian Care Southampton

67 Basepoint, Abbey Park Industrial Estate, Premier Way, Romsey SO51 9AQ
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9.8 28 Reviews
  • Sylvian Care Southampton, Romsey
Sylvian Care Southampton: Providing compassionate domiciliary care services.

At Sylvian Care, the team is dedicated to delivering compassionate and personalised domiciliary care services to individuals in need within the community. With a steadfast commitment to excellence and a deep understanding of the unique needs of their clients, the organisation strives to enhance their quality of life and promote independence in the comfort of their own homes.

Their Mission:

Sylvian Care Southampton's mission is to provide exceptional care that enriches the lives of their clients, fosters dignity, and promotes well-being. The team believes in upholding the highest standards of professionalism, compassion, and integrity in all aspects of their service delivery.

Services:

Sylvian Care Southampton offers a comprehensive range of home care services designed to meet the diverse needs of clients, including:

. Personal care assistance
. Medication management
. Companionship and emotional support
. Respite care for family support workers
. Dementia and Alzheimer's care
. Palliative and end-of-life care
. Specialised care for individuals with disabilities

Team:

The team of support workers consists of skilled professionals who are passionate about making a difference in the lives of others. Trained, compassionate, and committed, their support workers undergo rigorous screening and training to ensure they possess the knowledge, skills, and empathy needed to deliver exceptional care.
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Care Provided by Sylvian Care Southampton

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £20 – £31
  • Weekly Live-in Care Fees: £1300 – £1650

The Agency's fee structure for care is competitive and vary based on the level of care required. For other enquiries contact the office.

These prices are only a guideline, please contact Sylvian Care Southampton to find out the exact price for your requirements.

Contact Sylvian Care Southampton to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Sylvian Care Southampton to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Alina Racila (Registered Manager)

Sylvian Care Southampton Reviews (28)

9.8

Sylvian Care Southampton has a Review Score of 9.8 (9.755) out of 10, based on 26 reviews in the last 2 years.
Over all time Sylvian Care Southampton has 28 reviews.

Overall Experience
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Date Published
  • 28
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  • 26
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Reviewer Connection to Sylvian Care Southampton
  • 7
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Total of 28, showing 1-20
Review from Rebecca W (Daughter of Client) published on 16 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family, we are very happy with Sylvian Care as my mum's domiciliary carers. They are efficient and knowledgeable and we trust the carers to look after with her best interests in mind. They genuinely care about her, and are interested in her life.
Management at Sylvian are also kind and caring.
They have regular care reviews with me, and call frequently to discuss Mum's care and get the best for her. They are approachable and efficient.
Reply from Florin Racila, Managing director at Sylvian Care Southampton
Thank you for taking the time to share such thoughtful feedback. We are truly pleased to hear that your family feels supported and that our carers have made a positive difference in your mums daily…read more
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Review from A M (Daughter of Client) published on 12 December 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are very satisfied with Sylvian Care. They are very helpful and are very quick to report anything that is a worry. With their help we hope to keep our mother in her own home.
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Review from Brenda S (Client) published on 13 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good, covered all aspects of my attendance.
Reply from Florin Racila, Managing director at Sylvian Care Southampton
Dear Brenda,

Thank you so much for taking the time to share your feedback. We're delighted to hear that you felt all aspects of your attendance were covered and that your overall experience was…read more
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Review from Malcolm S (Client) published on 5 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent - no complaints. Thank you.
Reply from Florin Racila, Managing director at Sylvian Care Southampton
Thank you so much for your kind words, Malcolm. We're truly grateful for your feedback and delighted to hear that your experience was excellent. Our team is committed to providing compassionate and…read more
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Review from Amanda B (Friend of Client) published on 21 October 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My friend looked forward to the three daily visits from Sylvian carers. They were careful and sensitive when delivering personal care, prepared simple hot meals, undertook other caring tasks and chatted with her. They became her friends.
When I raised issues with the managers, quick actions were taken
and I was kept informed.
Reply from Florin Racila, Managing director at Sylvian Care Southampton
Thank you so much for your kind words and thoughtful feedback. We're truly honoured to have supported your friend and to know that our carers brought comfort, companionship, and dignity to her daily…read more
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Review from G M (Son of Client) published on 15 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sylvian Care have been superb at caring for my Dad. The team are all very friendly, punctual and attentive to detail. I feel very reassured with their services and look forward to staying with them for a long time.
Reply from Florin Racila, Managing director at Sylvian Care Southampton
Thank you so much for your kind words. We're truly honoured to have supported your father, and it means a great deal to know our team's care and attention have made a reassuring difference. We remain…read more
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Review from Gareth C (Brother of Client) published on 25 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the initial contact through the assessment stages and then the care itself, Sylvian staff have been courteous and helpful. The carers were polite and attentive to my sister's needs and she told me that she enjoyed their visits. The company's online recording system enabled me to monitor, from my
holiday destination, each of the visits and any concerns that were being raised. They were even prepared to check that my cat was being fed! I will definitely be using them in future and would recommend them without hesitation.
Reply from Florin Racila, Managing director at Sylvian Care Southampton
Thank you so much for your kind words and for taking the time to share your experience. We're delighted to hear that our team provided attentive and compassionate care to your sister, and that our…read more
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Review from A M (Son of Client) published on 26 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care, very friendly and competent carers. Management very responsive of any concerns.
Reply from Florin Racila, Managing director at Sylvian Care Southampton
Thank you for your kind words and for taking the time to leave a feedback. We're so pleased to hear that our team made a positive difference and that you and your mother felt supported and listened…read more
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Review from D H (Daughter of Client) published on 27 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Prompt review. All care discussed and small updates to care giver i.e helps remaining tasks from POD box. Very friendly and pleasant discussion. Mum reassured about care and all support given.
Reply from Florin Racila, Managing director at Sylvian Care Southampton
Thank you for your kind words and for taking the time to leave a review. We're delighted to hear that your mum felt reassured about her care and support. Ensuring open discussions and small but…read more
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Review from Deborah F (Daughter of Client) published on 31 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wonderful staff, great service. We don't have any complaints at all. All the carers were really polite, kind and considerate. The office was very helpful when we phoned. Nothing was too much trouble for all
Reply from Florin Racila, Managing director at Sylvian Care Southampton
Dear Deborah,Thank you so much for your kind words and glowing review. It truly means the world to us to know that you and your loved one had such a positive experience with our team. We are thrilled…read more
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Review from R S (Son of Client) published on 20 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service, discussed with manager, just needs a bit of structure for the sessions. Agreed I will email and expand, additional talk is recommended.
Reply from Florin Racila, Managing Director at Sylvian Care Southampton
Thank you so much for your feedback. Much appreciated. We will share with our lovely team.
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Review from Tina N (Granddaughter of Client) published on 12 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were lucky enough to use home care for approximately a year. The carers were all superb. They were gentle and attentive to my nan's every whim, and she was sometimes a handful due to having both dementia and Alzheimer's.
The management were excellent with keeping me up to date with all details,
and also very patient when the bill was due!
This company has the very best managers/people supplying the very
best care staff for the very best care!
They are punctual and do a proper handover to the next shift. They contacted me with any issues regarding my Nan's medication/food/physical and mental well-being.
Fantastic.
Will not hesitate to use them again if we ever need carers again.
Thank you for everything. You are simply amazing.
Reply from Florin Racila, Managing director at Sylvian Care Southampton
Thank you very much for your kind words. We are delighted to hear that you and your nan had such a positive experience with our team. It means a lot to us that our efforts to provide gentle and…read more
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Review from E W (Granddaughter of Client) published on 16 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandmother was being discharged from hospital for palliative care and required 24 hr care to be able to come home. Sylvian Care Southampton was recommended to us and was able to provide and start care within days so we could get her home as soon as possible.
The carers and the MD were incredibly
supportive to both myself and my grandmother and were so kind and gentle with her, especially when she began to deteriorate.
My Nana was able to pass away in her own home, which was her wish and this was only possible with the care provided by Sylvian Care.
I cannot find any fault and the dignity and respect they showed her was so lovely.
I could not recommend them highly enough. Even when we had a water shortage the MD brought some bottled water round, which shows how above and beyond they go for their clients.


A special thank you to the two carers that were involved mostly towards the end I know she really appreciated your gentleness.

Reply from Florin Racila, Managing director at Sylvian Care Southampton
Thank you so much for your kind words. We're deeply honoured to have been able to support your grandmother and your family during such a challenging time. Our team is dedicated to providing…read more
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Review from Stewart C (Son of Client) published on 31 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum (84) has Alzheimer's. Following a fall and stay in hospital we decided on home care 4x a day as an alternative to a care home. We were initially concerned as to how mum would respond to strangers in the home however our experience with Sylvian has truly been a positive one. Once we decided on Sylvian
they attended the address that day to meet the family and later visited mum prior to her discharge from an assessment nursing home. The team were professional at this stage but what would the care delivery be like? Due to another fall we only had 10 days of care but during that time each pair of carers have been a credit to themselves and the organisation. They were respectful, friendly and treated my mum, who is bed or chair bound, with kindness and dignity. Sadly mum will now have to go into a care home, we would have preferred Sylvian continue to take care of her but mum's fall risk, when carers not present, was too great. Very impressed and thank you for your help and support.
Reply from Florin Racila, Managing director at Sylvian Care Southampton
Thank you so much for these kind words. I will share this with our lovely staff.
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Review from Erica H (Client) published on 3 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy with my care.
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Review from G S (Granddaughter of Client) published on 29 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Grandmother has had a lovely experience with his care company. They have been very helpful with assisting my Nan. The carers are lovely and always do their best to support my Nan, and they go that extra mile to do more if needed.
Reply from Florin Racila, Managing director at Sylvian Care Southampton
Thank you for your feedback. It is really much appreciated, will share your feedback with our staff.
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Review from David H (Next of Kin) published on 25 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sylvian have been providing care for my wife since 2021 and although at first there were issues in respect of continuity of carers, these issues were dealt with satisfactorily, and at present, the service is consistent, with a small group of carers providing a high standard of care. It is pleasing to
note that we consider "our" carers to be friends.
Reply from Florin Racila, Managing director at Sylvian Care Southampton
Thank you so much for your wonderful review! We are delighted to hear about your positive experience with our care services. Your kind words mean a lot to us and will be shared with our team. We…read more
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Review from S W (Wife of Client) published on 22 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I highly recommend Sylvian! They attract and retain top-notch, professional carers who carefully plan and implement individualised care plans. Not only do they provide outstanding care, but they also take a therapeutic approach, engaging my husband in physical and cognitive tasks. Their dedication produces
real results. Plus, they go the extra mile by helping with meal preparation, clean-up, and laundry. Outstanding service all around.
Reply from Florin Racila, Managing director at Sylvian Care Southampton
Thank you so much for your wonderful review! We are delighted to hear about your positive experience. Your kind words mean a lot to us and will be shared with our team. We strive to provide the best…read more
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Review from T C (Client) published on 22 November 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have such a lovely group of carers who enable me to get out of bed to wash and dress. I am so grateful to them for being so kind, caring, and helpful. My carers are wonderful, they now feel like a part of our family.
Reply from Florin Racila, Managing director at Sylvian Care Southampton
Thank you so much for your wonderful review! We are delighted to hear about your positive experience with our care services. Your kind words mean a lot to us and will be shared with our team. We…read more
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Review from Fiona B (Wife of Client) published on 16 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Sylvian Care started with us in August after my husband came out of hospital. His departure dates were constantly changing and the company were always accommodating as they have been throughout. Their care is excellent and of the best quality. The carers are very empathetic, kind and efficient and we
could not recommend them more highly.
Reply from Florin Racila, Managing director at Sylvian Care Southampton
Thank you very much for your kind words. It is nice to feel that the Sylvian team makes a difference in people's lives.
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Current Review Score: 9.8 (9.755)

Overview of Review Score

The Review Score of 9.8 (9.755) out of 10 for Sylvian Care Southampton is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.755 for Sylvian Care Southampton is calculated as follows: ( (117 Excellents x 5) + (38 Goods x 4) ) ÷ 155 Ratings = 4.755
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Sylvian Care Southampton is based on 26 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 May 2023

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (2)

Florin

Florin Racila

Job Title: Director/ Nominated Individual Joined: 2020

Florin has completed a degree in Mechanical Engineering at the Technical University of Cluj-Napoca, Romania. Similar to his wife, he felt a strong connection to health and social care and decided to pursue a career in this field in 2014. He has worked together with Alina for various care providers and completed NVQ Level 2, 3 and 5. He decided to join the Sylvian family and together with his wife Alina, acquired a Sylvian Care franchise covering the Southampton area in 2020.

Alina

Alina Racila

Job Title: Director/ Care Manager Joined: 2020

Alina has a degree and master's in Tourism from ‘’Al. I. Cuza’’ University, Romania, however she felt a strong call towards care and pursued a career in health and social care instead. She started her career in 2014 and worked for various care providers acquiring experience in both domiciliary and residential sectors. She has progressed to a senior position and has completed NVQ Level 2 in 2015, Level 3 in 2017 and has completed Level 5 in 2021. In 2020 she decided to join the Sylvian family and together with her husband Florin, acquired a Sylvian Care franchise covering the Southampton area.

Frequently Asked Questions about Sylvian Care Southampton

What Type of Services does Sylvian Care Southampton offer?

Sylvian Care Southampton offers Home Care.

How many Carers does Sylvian Care Southampton employ?

Sylvian Care Southampton employs 19 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Sylvian Care Southampton to verify any information. View our terms and conditions. Sylvian Care Southampton has an Enhanced Service - more info.