Sylvian Care Southampton

67 Basepoint, Abbey Park Industrial Estate, Premier Way, Romsey SO51 9AQ
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9.8 24 Reviews
  • Sylvian Care Southampton, Romsey
Sylvian Care Southampton: Providing compassionate domiciliary care services.

At Sylvian Care, the team is dedicated to delivering compassionate and personalised domiciliary care services to individuals in need within the community. With a steadfast commitment to excellence and a deep understanding of the unique needs of their clients, the organisation strives to enhance their quality of life and promote independence in the comfort of their own homes.

Their Mission:

Sylvian Care Southampton's mission is to provide exceptional care that enriches the lives of their clients, fosters dignity, and promotes well-being. The team believes in upholding the highest standards of professionalism, compassion, and integrity in all aspects of their service delivery.

Services:

Sylvian Care Southampton offers a comprehensive range of home care services designed to meet the diverse needs of clients, including:

. Personal care assistance
. Medication management
. Companionship and emotional support
. Respite care for family support workers
. Dementia and Alzheimer's care
. Palliative and end-of-life care
. Specialised care for individuals with disabilities

Team:

The team of support workers consists of skilled professionals who are passionate about making a difference in the lives of others. Trained, compassionate, and committed, their support workers undergo rigorous screening and training to ensure they possess the knowledge, skills, and empathy needed to deliver exceptional care.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £20 – £31
  • Weekly Live-in Care Fees: £1300 – £1650

The Agency's fee structure for care is competitive and vary based on the level of care required. For other enquiries contact the office.

These prices are only a guideline, please contact Sylvian Care Southampton to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Alina Racila (Registered Manager)

Admission Criteria

  • Medical Restrictions, Financial restrictions

Sylvian Care Southampton Reviews (24)

9.8

Sylvian Care Southampton has a Review Score of 9.8 (9.786) out of 10, based on 22 reviews in the last 2 years.
Over all time Sylvian Care Southampton has 24 reviews.

Overall Experience
  • 19
  • 5
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Date Published
  • 24
  • 4
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  • 22
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Reviewer Connection to Sylvian Care Southampton
  • 7
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Total of 24, showing 1-20
Review from A M (Son of Client) published on 26 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care, very friendly and competent carers. Management very responsive of any concerns.
Reply from Florin Racila, Managing director at Sylvian Care Southampton

Thank you for your kind words and for taking the time to leave a feedback. We're so pleased to hear that our team made a positive difference and that you and your mother felt supported and listened to. Your feedback means a great deal to us and reinforces our commitment to providing compassionate and responsive care.Warm regards

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Review from R W (Daughter of Client) published on 29 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the service with Sylvian. They are caring helpful and flexible and take any concerns smoothly.
Everyone involved in my mum's care seem to be genuinely interested in her well-being.
Reply from Florin Racila, Managing director at Sylvian Care Southampton

Thank you, for your thoughtful feedback. We are delighted to hear that you and your mother have had such a positive experience with our team. We are committed to providing caring, flexible, and attentive support, and it's truly rewarding to know that our efforts have made a difference. Your words mean a lot to us, and we appreciate the trust you've placed in our team.

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Review from D H (Daughter of Client) published on 27 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Prompt review. All care discussed and small updates to care giver i.e helps remaining tasks from POD box. Very friendly and pleasant discussion. Mum reassured about care and all support given.
Reply from Florin Racila, Managing director at Sylvian Care Southampton

Thank you for your kind words and for taking the time to leave a review. We're delighted to hear that your mum felt reassured about her care and support. Ensuring open discussions and small but meaningful updates to our care approach is essential in providing the best experience for our clients. We truly appreciate your feedback and remain committed to offering compassionate, dignified, and attentive care.

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Review from Deborah F (Daughter of Client) published on 31 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wonderful staff, great service. We don't have any complaints at all. All the carers were really polite, kind and considerate. The office was very helpful when we phoned. Nothing was too much trouble for all
Reply from Florin Racila, Managing director at Sylvian Care Southampton

Dear Deborah,Thank you so much for your kind words and glowing review. It truly means the world to us to know that you and your loved one had such a positive experience with our team. We are thrilled that our carers and office staff were able to provide the kindness and support you needed. Your feedback inspires us to continue delivering the highest standard of care to all of our clients.Warm regards, Florin Racila Manager, Sylvian Care Southampton

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Review from R S (Son of Client) published on 20 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service, discussed with manager, just needs a bit of structure for the sessions. Agreed I will email and expand, additional talk is recommended.
Reply from Florin Racila, Managing Director at Sylvian Care Southampton

Thank you so much for your feedback. Much appreciated. We will share with our lovely team.

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Review from Tina N (Granddaughter of Client) published on 12 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were lucky enough to use home care for approximately a year. The carers were all superb. They were gentle and attentive to my nan's every whim, and she was sometimes a handful due to having both dementia and Alzheimer's.
The management were excellent with keeping me up to date with all details,
and also very patient when the bill was due!
This company has the very best managers/people supplying the very
best care staff for the very best care!
They are punctual and do a proper handover to the next shift. They contacted me with any issues regarding my Nan's medication/food/physical and mental well-being.
Fantastic.
Will not hesitate to use them again if we ever need carers again.
Thank you for everything. You are simply amazing.
Reply from Florin Racila, Managing director at Sylvian Care Southampton

Thank you very much for your kind words. We are delighted to hear that you and your nan had such a positive experience with our team. It means a lot to us that our efforts to provide gentle and attentive care were appreciated. We strive to keep families informed and ensure the well-being of our clients at all times. Your feedback motivates us to continue providing the best possible care. If you ever need our services again, we would be honoured to support your family once more. Thank you for your trust and recognition.

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Review from E W (Granddaughter of Client) published on 16 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandmother was being discharged from hospital for palliative care and required 24 hr care to be able to come home. Sylvian Care Southampton was recommended to us and was able to provide and start care within days so we could get her home as soon as possible.
The carers and the MD were incredibly
supportive to both myself and my grandmother and were so kind and gentle with her, especially when she began to deteriorate.
My Nana was able to pass away in her own home, which was her wish and this was only possible with the care provided by Sylvian Care.
I cannot find any fault and the dignity and respect they showed her was so lovely.
I could not recommend them highly enough. Even when we had a water shortage the MD brought some bottled water round, which shows how above and beyond they go for their clients.


A special thank you to the two carers that were involved mostly towards the end I know she really appreciated your gentleness.

Reply from Florin Racila, Managing director at Sylvian Care Southampton

Thank you so much for your kind words. We're deeply honoured to have been able to support your grandmother and your family during such a challenging time. Our team is dedicated to providing compassionate and respectful care and it's heart-warming to hear that our efforts made a difference. We'll make sure to pass on your special thanks to the carers involved. Your recommendation means the world to us. Thank you for trusting Sylvian Care Southampton.

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Review from Stewart C (Son of Client) published on 31 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum (84) has Alzheimer's. Following a fall and stay in hospital we decided on home care 4x a day as an alternative to a care home. We were initially concerned as to how mum would respond to strangers in the home however our experience with Sylvian has truly been a positive one. Once we decided on Sylvian
they attended the address that day to meet the family and later visited mum prior to her discharge from an assessment nursing home. The team were professional at this stage but what would the care delivery be like? Due to another fall we only had 10 days of care but during that time each pair of carers have been a credit to themselves and the organisation. They were respectful, friendly and treated my mum, who is bed or chair bound, with kindness and dignity. Sadly mum will now have to go into a care home, we would have preferred Sylvian continue to take care of her but mum's fall risk, when carers not present, was too great. Very impressed and thank you for your help and support.
Reply from Florin Racila, Managing director at Sylvian Care Southampton

Thank you so much for these kind words. I will share this with our lovely staff.

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Review from Erica H (Client) published on 3 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy with my care.
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Review from G S (Granddaughter of Client) published on 29 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Grandmother has had a lovely experience with his care company. They have been very helpful with assisting my Nan. The carers are lovely and always do their best to support my Nan, and they go that extra mile to do more if needed.
Reply from Florin Racila, Managing director at Sylvian Care Southampton

Thank you for your feedback. It is really much appreciated, will share your feedback with our staff.

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Review from David H (Next of Kin) published on 25 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sylvian have been providing care for my wife since 2021 and although at first there were issues in respect of continuity of carers, these issues were dealt with satisfactorily, and at present, the service is consistent, with a small group of carers providing a high standard of care. It is pleasing to
note that we consider "our" carers to be friends.
Reply from Florin Racila, Managing director at Sylvian Care Southampton

Thank you so much for your wonderful review! We are delighted to hear about your positive experience with our care services. Your kind words mean a lot to us and will be shared with our team. We strive to provide the best care possible, and it's heartening to know that we met your expectations.

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Review from S W (Wife of Client) published on 22 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I highly recommend Sylvian! They attract and retain top-notch, professional carers who carefully plan and implement individualised care plans. Not only do they provide outstanding care, but they also take a therapeutic approach, engaging my husband in physical and cognitive tasks. Their dedication produces
real results. Plus, they go the extra mile by helping with meal preparation, clean-up, and laundry. Outstanding service all around.
Reply from Florin Racila, Managing director at Sylvian Care Southampton

Thank you so much for your wonderful review! We are delighted to hear about your positive experience. Your kind words mean a lot to us and will be shared with our team. We strive to provide the best care possible, and it's heartening to know that we met your expectations. Warm regards.

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Review from T C (Client) published on 22 November 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have such a lovely group of carers who enable me to get out of bed to wash and dress. I am so grateful to them for being so kind, caring, and helpful. My carers are wonderful, they now feel like a part of our family.
Reply from Florin Racila, Managing director at Sylvian Care Southampton

Thank you so much for your wonderful review! We are delighted to hear about your positive experience with our care services. Your kind words mean a lot to us and will be shared with our team. We strive to provide the best care possible, and it's heartening to know that we met your expectations.

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Review from Angela M (Daughter of Client) published on 14 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been looked after by Sylvian Care for two years now and we are very pleased with her care. All carers attending are extremely nice and make sure she is always safe and well. Thank you!
Reply from Florin Racila, Managing director at Sylvian Care Southampton

Thank you so much for taking the time to leave us a review. We're so glad to hear that you were satisfied with the support your mother receives by Sylvian team.

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Review from Fiona B (Wife of Client) published on 16 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Sylvian Care started with us in August after my husband came out of hospital. His departure dates were constantly changing and the company were always accommodating as they have been throughout. Their care is excellent and of the best quality. The carers are very empathetic, kind and efficient and we
could not recommend them more highly.
Reply from Florin Racila, Managing director at Sylvian Care Southampton

Thank you very much for your kind words. It is nice to feel that the Sylvian team makes a difference in people's lives.

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Review from Karen B (Niece of Client) published on 16 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the carers provided. Very good communication and very caring.
Reply from Florin Racila, Managing director at Sylvian Care Southampton

Thank you very much for your positive feedback. We appreciate your kind words and are so glad to continue supporting your aunty in the best way.

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Review from Brenda S (Client) published on 7 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good and attentive. Nothing is too much trouble.
Reply from Florin Racila, Nominated Person at Sylvian Care Southampton

Thank you so much for your kind words. It is a pleasure to care for you, Brenda.

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Review from Wendy A (Daughter of Client) published on 26 April 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Sylvan Care are easy to contact and they will listen to clients' needs and in our case cope well with 3-way communication as my Mother has Alzheimer’s. They have also responded well to our requests for consistency of care and we have one main carer and one to cover the day off. This means my mother
has a familiar face which again given her special needs is vital.
Reply from Florin Racila, Managing director at Sylvian Care Southampton

Thank you Wendy for your kind words. Your feedback is really appreciated.

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Review from Sarah T (Daughter of Client) published on 23 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This company are absolutely amazing. So professional and caring. My mum really enjoyed each visit and the team could not have been any more caring than they have been. Nothing is too much trouble they always have time for a chat and make sure mum is happy before they leave. Thank you, all of you.
Reply from Florin Racila, Managing director at Sylvian Care Southampton

Thank you very much for your kind words. Your parents are lovely people to be round them.

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Review from A C (Client) published on 22 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
On the whole very favourable. Carers are very personable but vary in openness about their background and interests I have been with them for more than 2 years and they are all brilliant to me. It is good to have a conversation while being treated. All carers follow rules about hygiene. eg gloves. generally,
I look forward to their arrival with confidence
I am happy with the friendly service I get from the office, they are the best in business and highly recommended.
Reply from Florin Racila, Managing director at Sylvian Care Southampton

Thank you very much for your nice words. It is really appreciated Thank you for choosing Sylvian Southampton.

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Current Review Score: 9.8 (9.786)

Overview of Review Score

The Review Score of 9.8 (9.786) out of 10 for Sylvian Care Southampton is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.786 for Sylvian Care Southampton is calculated as follows: ( (103 Excellents x 5) + (28 Goods x 4) ) ÷ 131 Ratings = 4.786
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Sylvian Care Southampton is based on 22 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 May 2023

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (2)

Florin

Florin Racila

Job Title: Director/ Nominated Individual Joined: 2020

Florin has completed a degree in Mechanical Engineering at the Technical University of Cluj-Napoca, Romania. Similar to his wife, he felt a strong connection to health and social care and decided to pursue a career in this field in 2014. He has worked together with Alina for various care providers and completed NVQ Level 2, 3 and 5. He decided to join the Sylvian family and together with his wife Alina, acquired a Sylvian Care franchise covering the Southampton area in 2020.

Alina

Alina Racila

Job Title: Director/ Care Manager Joined: 2020

Alina has a degree and master's in Tourism from ‘’Al. I. Cuza’’ University, Romania, however she felt a strong call towards care and pursued a career in health and social care instead. She started her career in 2014 and worked for various care providers acquiring experience in both domiciliary and residential sectors. She has progressed to a senior position and has completed NVQ Level 2 in 2015, Level 3 in 2017 and has completed Level 5 in 2021. In 2020 she decided to join the Sylvian family and together with her husband Florin, acquired a Sylvian Care franchise covering the Southampton area.

Frequently Asked Questions about Sylvian Care Southampton

What Type of Services does Sylvian Care Southampton offer?

Sylvian Care Southampton offers Home Care.

How many Carers does Sylvian Care Southampton employ?

Sylvian Care Southampton employs 19 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Sylvian Care Southampton to verify any information. View our terms and conditions. Sylvian Care Southampton has an Enhanced Service - more info.