Home Instead Senior Care (Fareham and Gosport)

Suite 25B, Katana House, Fort Fareham Business Park, Newgate Lane, Fareham PO14 1AH

Home Instead Senior Care (Fareham and Gosport)
Home Instead Senior Care (Fareham and Gosport)
Home Instead Senior Care (Fareham and Gosport)

Home Instead Senior Care Fareham and Gosport provides quality home care to clients in Fareham, Gosport, Lee on Solent, Stubbington, Portchester, Titchfield, Wickham and surrounding villages.

Home Instead specialises in companionship based support to enable people to remain living independently in their own home. The services range from personal care to home help to assisting with everyday tasks including shopping, errands, accompanying clients to appointments or simply someone to offer friendship and support.

All services are bespoke; clients are matched to caregivers to provide the foundation for a relationship and the same caregiver remains with the client. Clients are always introduced to caregivers and would never receive a visit from someone they had not met.

Home Instead understands the importance of spending time supporting clients on a social and emotional level as well as assisting with a range of day-to-day activities.

They have a particular expertise in supporting people living with dementia. They also have a unique City and Guilds accredited dementia training programme that underpins their practical experience and enhances the professional knowledge of the caregiver team.

Group : Home Instead Senior Care

Person in charge: John James (Managing Director)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 55

Services Offered: Adult Care (18+) • Personal Care (on a contracted hours basis) • Personal Care Assessments

Care Offered: Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Medication Assistance • Palliative Care • Personal Hygiene Care • Respite cover • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Home Instead Senior Care (Fareham and Gosport): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

9.9 Home Instead Senior Care (Fareham and Gosport) has a Review Score of 9.9 (9.939)

The Review Score of 9.9 (maximum of 10) for Home Instead Senior Care (Fareham and Gosport) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 19 Reviews over all time. This Average Rating is also the rating value for Home Instead Senior Care (Fareham and Gosport) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 10 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.939 for Home Instead Senior Care (Fareham and Gosport) is calculated as follows: ( (107 Excellents x 5) + (7 Goods x 4) ) ÷ 114 Ratings = 4.939

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Home Instead Senior Care (Fareham and Gosport) is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    18
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Home Instead Senior Care (Fareham and Gosport)?

  • Extremely LIKELY
    19
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Home Instead Senior Care (Fareham and Gosport)

  • Client / Service User
    11
  • Daughter of Client/Service User
    4
  • Goddaughter of Client/Service User
    1
  • Partner of Client/Service User
    1
  • Son-in-law of Client/Service User
    1
  • more

I have found this service excellent. My mum (who is not the easiest person) has taken to her care helper. All the staff I have had to deal with have been very helpful and friendly and also very understanding of my situation and needs.

How likely would you be to recommend Home Instead Senior Care (Fareham and Gosport)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Very efficient and caring company to deal with.

How likely would you be to recommend Home Instead Senior Care (Fareham and Gosport)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I have had satisfaction in every possible way with carers sent to me from Home Instead during the past 3 years.

How likely would you be to recommend Home Instead Senior Care (Fareham and Gosport)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Reliable - helpful - understanding.

Home Instead have done what has been asked and needed to be done, and we are very happy with my mother-in-law's welfare and are assured that she is getting the best available help and care in this service.

How likely would you be to recommend Home Instead Senior Care (Fareham and Gosport)? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Good

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

Both carers show my mother dignity and respect and try their best to fulfil her individual needs. They understand the concept of supporting the whole family. The care received is very much appreciated.

How likely would you be to recommend Home Instead Senior Care (Fareham and Gosport)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Service is fantastic and life changing. The caregivers are marvellous.

How likely would you be to recommend Home Instead Senior Care (Fareham and Gosport)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The company is wonderful and the girls are wonderful. They keep me in touch and up to date. They are always on time and are friendly, we can talk about anything.

How likely would you be to recommend Home Instead Senior Care (Fareham and Gosport)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I have been very pleased with all staff and have been well helped to regain my confidence by my care-giver and my health has been regained by their professionalism. They are very helpful in all areas.

How likely would you be to recommend Home Instead Senior Care (Fareham and Gosport)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

When Mum died two years ago I was very worried about Dad's desire to remain in his home. He didn't want to move nearer to me as he and Mum had been in their residence for over 30 years. I had seen the standard of care offered by some agencies and knew these wouldn't suit Dad. By pure chance I found Home Instead and, after reading some reviews online, I phoned the Fareham number. From the moment my call was answered by the Director I felt that Dad would be in safe hands.

Two years on, despite Dad's deteriorating health, he thrives on the care, commitment, respect, affection and humour shown by his 'dream team' and from all of the support staff and directors within the Fareham office. I live and work an hour and a half away and know that I can rely on Home Instead to be there for Dad through good days and bad, coping with health issues, appointments and crises and supporting me when the going gets tough.

Home Instead aren't an agency - they're part of our family!

How likely would you be to recommend Home Instead Senior Care (Fareham and Gosport)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Excellent, kind, caring and considerate carers.
Each in their own way, allow my 96year old godmother to maintain a standard of life she used to. Enhanced by the time the carers take to entertain and amuse her with sensible input and trips out.
I would have no hesitation in recommending Home Instead as an excellent care company.

How likely would you be to recommend Home Instead Senior Care (Fareham and Gosport)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Having previously been a business manager in general practice, I am very aware of what standards should be for a home care service. We are all extremely impressed with the level of service and professionalism of the team. The client is the most important person to the team, but also the support they provide for relatives. The carers are superb and the support service provide a very caring, efficient and professional back up. I would highly recommend Home Instead Fareham to anyone looking for support for themselves or their relatives. Thank you for making a very difficult time, for us, bearable, allowing us to continue our lives in the best way possible.

How likely would you be to recommend Home Instead Senior Care (Fareham and Gosport)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Everything is absolutely excellent. We are all very happy with the care provided.

How likely would you be to recommend Home Instead Senior Care (Fareham and Gosport)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My husband has been receiving excellent care 2 days a week as he has Home Instead and needs help with many activities of daily living. At the beginning of April I fell and fractured my left shoulder which required extensive surgery which has required me to need help. As I am his carer 24-7 I immediately contacted the company for emergency help every day. Help was provided the evening of my accident and every day since at least 3 times a day. They have been wonderful. Without their care and support my husband would have had to go into a care home which would have made him very disorientated, he has been able to stay happily at home.

How likely would you be to recommend Home Instead Senior Care (Fareham and Gosport)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Very grateful with the care I receive from Home Instead. My carer is very reliable, takes me to appointments with Doctor/Dentist. Helps with my medication. The staff in the office are very quick to sort out any problems I might have.

How likely would you be to recommend Home Instead Senior Care (Fareham and Gosport)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The ladies who attend here are without exception pleased to complete any task, even to them without comment or question. They are interested in me and my life history which is not in anyway intrusive or private.
I do appreciate the way that each of them are keen to ensure that the bathroom and kitchen are maintained to the high standard expected from the day that they started here.
They get good backup for their company who are quick to advise any problems by telephone. Any occasional change of staff is to the high standard of my original ladies.

How likely would you be to recommend Home Instead Senior Care (Fareham and Gosport)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Home Instead deliver care to my partner who has a progressive neurological condition with complex health needs. I cannot praise their dedication, professionalism, & genuine care enough. Great effort has been made to match dedicated care givers to my partner, and our team embrace every challenge presented. Our team have very much become friends, and have integrated into our home life beautifully - taking away the feeling of having strangers in our home. It's reassuring to know my partner is being cared for by carers who genuinely care.

How likely would you be to recommend Home Instead Senior Care (Fareham and Gosport)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

I am writing on behalf of my husband, we both agree that the team of carers from Home Instead are excellent both in care they give my husband and their overall willingness and kindness in all situations. Their help is invaluable to us, their time keeping is impeccable and we feel very fortunate to have found this very reliable firm in our hour of need.

How likely would you be to recommend Home Instead Senior Care (Fareham and Gosport)? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

Reliable sincere and timely support at all times.

How likely would you be to recommend Home Instead Senior Care (Fareham and Gosport)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I am very happy with everything, my carers are as a family.

How likely would you be to recommend Home Instead Senior Care (Fareham and Gosport)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

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Job Vacancies

Staff Profiles

John

John James

Job Title: Managing Director

Joined: 2014

Description:

Before opening Home Instead Senior Care in Fareham and Gosport, I served with Hampshire Police for 25 years, and spent 7 years working for a Canadian company supplying software to police agencies worldwide. Both these roles gave me experience working with committed people, driven to do their best for their communities and customers in often challenging circumstances.

My aim is to bring to bear all my experience to make Home Instead Senior Care in Fareham and Gosport the most admired local company for the services we deliver and the way we train, reward and value those who choose to help us by working with our clients.

I am passionate about working in the local community to ensure we can enable people to continue to live independently, provide peace of mind to their families and friends and create local jobs for local people who share that passion.

If you have any enquiries about how we might help you or someone you care for please do give us a call; we are always here to help.

Alison

Alison James

Job Title: Director

Joined: 2014

Description:

I am thoroughly enjoying being back at work having left Hampshire Police in 2007, and been a full time mother to our two children when John was travelling a significant part of the year in his previous position.

My role includes managing the financial side of the business, delivering training to our CAREGivers with our Care Manager, Sam, and auditing what we are delivering from a quality perspective.

We want to be recognised for the quality of what we deliver to our clients and working with the team we are building and helping them to be the best they can be is a really exciting new challenge.

Helene

Helene Shergold

Job Title: Training and Development Manager

Joined: 2015

Description:

Helene is a qualified social care professional with more than 15 years experience in a variety of roles including management positions in the private sector and with housing associations. She has an NVQ Level 4 Diploma in Management and other professional qualifications.

Helene's role with Home Instead in Fareham and Gosport is delivering initial training to new CAREGivers and their continuous professional development to ensure that they continue to develop the skills and knowledge to support our clients.

Outside work Helene is a keen snowboarder and is involved with the running of a local trials bike club.

Louise

Louise Feeley

Job Title: Deputy Client Relationship Manager

Joined: 2014

Description:

Louise was one of the very first Caregivers to join us in 2014.

In her new role Louise will be supporting Matt, our Client Relationship Manager, with handling initial enquiries, client consultations, care planning and be a link to clients and clients families to ensure we are delivering a quality service.

Louise is the third appointment from our Caregiver team to join the office support staff; we are committed to providing opportunities for our Caregivers to progress and develop a career with us wherever we can.

Matt

Matt Rickeard

Job Title: Client Relationship Manager

Joined: 2016

Description:

Matt is a qualified social care professional with more than 10 year’s experience in the care sector working in management roles in residential care and in supporting people to remain living independently at home. He has particular experience supporting older people living with dementia.

He has a NVQ Level 4 Diploma in Leadership in Care Services and a Level 5 Diploma in Leadership for Health and Social Care.

Matt's role with Home Instead in Fareham and Gosport is to be the first point of contact between clients and client’s families and our team to ensure that we deliver the quality service we promise.

Claudia

Claudia Falconer

Job Title: Care Operations Manager

Joined: 2016

Description:

Claudia is a qualified social care professional with more than 10 year’s experience in the care sector in a variety of settings and in various management positions. Most recently she was Compliance Manager for a company providing services for people with learning disabilities, autism and mental health issues in supported living settings.

She has a Registered Managers Award, a Level 4 NVQ in Health and Social Care Management and is a qualified NVQ assessor.

Claudia’s role with Home Instead in Fareham and Gosport is to manage and support our CAREGiver team day to day and be responsible for their ongoing professional development.

Natalie

Natalie Moore

Job Title: Recruitment Manager

Joined: 2017

Description:

Natalie is an experienced recruitment professional who joined us to make a career change from an agency role to an internal recruitment position.

She has experience working in the care profession having previously been intimately involved in a family owned domiciliary care business.

Natalie as a unique combination of experience as a recruitment professional and managing in a care provider and understands the challenges facing new CAREGivers and the needs of clients.

She lives in Fareham and is most of her spare time is spent with her three young children.

Lindsay

Lindsay Stevenson

Job Title: Care Coordinator

Joined: 2016

Description:

Lindsay is a qualified social care professional with experience as a support worker and in a management role most recently in a supported living setting.

Lindsay’s role with Home Instead in Fareham and Gosport is to ensure that our clients are supported at the agreed times by a member of the regular Caregiver team and to ensure that new clients are supported by a Caregiver matched to their needs and preferences.

She is the key point of contact for clients and clients families in relation to their scheduled care and support requirements.