Home Instead (Fareham and Gosport)

We can't thank them enough for all they have done to care for her and I would have no hesitation in recommending them.

I found myself in a situation in which I suspect I am not alone. An elderly, fiercely independent parent who is determined to live their life out in their own home. My mother, widowed after 70 years of marriage has robust physical health but with failing memory and possible early dementia did not want any home carers. Not living within easy access to my mum the family were increasingly concerned about how best to support her choice. A fall, from which there was no injury, was the opportunity we needed, home carers were to be allowed. From my first enquiry, the prompt, individual attention to detail was obvious. Several phone calls, initial visits (scheduled at my convenience so I could be present) and follow-up phone calls have meant the care going to my mother is also extended to myself. It is early days of our involvement with this branch of Home Instead but I have every reason to believe this level of care and attention to detail will help to allow my mum to continue living alone.

The team were brilliant from office staff to carers. They were punctual, always had a smile and a kind word and were incredibly professional, supportive and adapted to an ever changing situation, nothing was too much trouble and we had complete faith in them. The carers treated my dad with the utmost respect and I personally can't thank them enough for all they did for my lovely dad, myself and my sister. Thank you all so much, you were amazing and made so much difference.

The care given has been good to date, each carer is unique in their approach, Dad has said he is comfortable with each.

The caregivers are all kind and considerate even though my parents are reluctant to ask them to do more tasks for them. All my dealings with the admin team have left me feeling supported and I appreciate their care and kindness.

Any queries to the office were dealt with professionally and in a punctual manner.

We employed the services of Home Instead following my elderly mother’s stroke which left her with mobility and cognitive issues. The caregivers assigned to her were wonderful in every way. The kindness and patience they showed her allowed her to remain in her own home with dignity until she died. They were also extremely kind to all the family ensuring our questions and concerns were addressed and nothing was ever too much trouble. The management team provided an excellent care package that provided a good balance between the support we (the family) could provide without us becoming overwhelmed. An additional lovely touch was the caregivers attending her funeral as Mum had clearly become more than just a client to them. We will be forever grateful to all at Home Instead.

The Home Instead office has always replied quickly to my requests and has been extremely helpful when I have needed guidance.

Whenever there is a matter or situation which might give concern I am advised or informed.

No problems, happy with service.

My mother was discharged from the hospital frail, depressed and barely able to stand, I wasn’t hopeful of any further improvement. It was clear she would now need carers, and I chose Home Instead. The best decision I ever made, these people are the best! The change in my mother since November has been quite phenomenal. She has gained so much strength that she is now able to walk almost unaided and she is less anxious than she has been for a very long time, now that that her lovely carers are taking care of the household tasks. But the most fantastic change has been in her mood, daily conversations with her carers have made such a difference to her outlook on life and lifted her spirits enormously, she’s brighter and more cheerful and it’s all down to her care package. I really appreciate the care taken in matching her carers to her, knowing her 3 fantastic carers will arrive promptly at the same time daily is so good for minimising her stress. Impeccable care, and outstanding service!

My father has had Home Instead as his care provider for the past three and a half years. He has Parkinson’s and at the height of Covid his condition deteriorated considerably and following a hospitalisation we decided that he would benefit from care. His care team are fantastic and make sure he is taking his medication, help provide meals and do housework too. He wouldn’t be able to live independently without their help. We are truly appreciative of all of his wonderful care team and the difference they make to him.

Overall it's been a pleasurable experience so far. The carers have been very helpful, friendly and considerate.

Home instead is everything we had been looking for. An incredibly personal service and the care taken in choosing the perfect carer was phenomenal. They listened so carefully to the brief and were highly sensitive to a delicate situation whereby my parents were reluctant to accept that they needed some help. The carer came in as a housekeeper and gently started doing a few jobs with my mother and is rapidly morphing into the companion and friend that we need long term. It is an exceptional organisation and all of our family couldn't be more grateful.

I have found the service provided is excellent. All the girls are so helpful and friendly. I always look forward to their visits and the chats we have. Nothing is too much trouble.

This service is a prime example of the adage; you get what you pay for. Helpful, cheerful, friendly assistance coupled with real reliability. These helpers say that they will take on any reasonable task that one may need, this lot really mean it.

I am very happy with all my carrots. There very helpful and look after my needs very well. Always on time and they get to know all my needs. Have built up a great relationship with all of them and I enjoy our chats.

It's such a relief to have their support, and particularly, knowing they will listen and respond to any changes needed. I really can't recommend them highly enough.

Home Instead was more expensive than most but was worth every penny. My parents liked the carers who came and Mum was soon happy to let them deal with her personal care needs. I was relieved that the carers spent time getting to know my parents and were regularly able to feedback any concerns to us. Always punctual and stayed the allocated time. We too felt supported and I can't speak highly enough of the whole service, carers or management.

A team of nine excellent carers has been supporting my father at home since he returned there after several months of convalescing in a nursing home. He is delighted with their support, without which he could not live at home on his own, and they have helped him become more independent. Thoroughly recommended.