Home Instead (Fareham and Gosport)

Suite 25B, Katana House, Fort Fareham Business Park, Newgate Lane, Fareham PO14 1AH
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9.8 83 Reviews
  • Home Instead (Fareham and Gosport), Fareham
Home Instead Fareham and Gosport is rated as outstanding by CQC (Sept 2019).

They provide quality home care to clients in Fareham, Gosport, Lee on Solent, Stubbington, Portchester, Titchfield, Wickham and surrounding villages.

Home Instead specialises in companionship based support to enable people to remain living independently in their own home. The services range from personal care to home help to assisting with everyday tasks including shopping, errands, accompanying clients to appointments or simply someone to offer friendship and support.

They have a particular expertise in supporting people living with dementia. They have a unique City and Guilds accredited dementia training programme that underpins their practical experience and enhances the professional knowledge of the caregiver team.

All services are bespoke; clients are matched to caregivers to provide the foundation for a relationship and the same caregiver remains with the client. Clients are always introduced to caregivers and would never receive a visit from someone they had not met.

Home Instead understands the importance of spending time supporting clients on a social and emotional level as well as assisting with a range of day-to-day activities.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Hospital Discharge

Funding & Fees

Available on request

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Rainbow Wells (General Manager)

Home Instead (Fareham and Gosport) Reviews (83)

9.8

Home Instead (Fareham and Gosport) has a Review Score of 9.8 (9.840) out of 10, based on 24 reviews in the last 2 years.
Over all time Home Instead (Fareham and Gosport) has 83 reviews.

Overall Experience
  • 77
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Date Published
  • 83
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  • 24
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Reviewer Connection to Home Instead (Fareham and Gosport)
  • 33
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  • 10
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Total of 83, showing 21-40
Review from Peter B (Power of Attorney of Client) published on 23 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
In my experience, the members of the care team I deal with are caring careful and always professional.
Whenever I ask for help and/or advice it is given without hesitation.
Whenever there is a matter or situation which might give concern I am advised or informed.
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Review from D H (Son of Client) assisted by family/friend published on 17 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
No problems, happy with service.
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Review from Lucy H (Daughter of Client) published on 2 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was discharged from the hospital frail, depressed and barely able to stand, I wasn’t hopeful of any further improvement. It was clear she would now need carers, and I chose Home Instead. The best decision I ever made, these people are the best! The change in my mother since November has been
quite phenomenal. She has gained so much strength that she is now able to walk almost unaided and she is less anxious than she has been for a very long time, now that that her lovely carers are taking care of the household tasks. But the most fantastic change has been in her mood, daily conversations with her carers have made such a difference to her outlook on life and lifted her spirits enormously, she’s brighter and more cheerful and it’s all down to her care package. I really appreciate the care taken in matching her carers to her, knowing her 3 fantastic carers will arrive promptly at the same time daily is so good for minimising her stress. Impeccable care, and outstanding service!
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Review from N S (Daughter of Client) published on 28 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has had Home Instead as his care provider for the past three and a half years. He has Parkinson’s and at the height of Covid his condition deteriorated considerably and following a hospitalisation we decided that he would benefit from care. His care team are fantastic and make sure he is taking
his medication, help provide meals and do housework too. He wouldn’t be able to live independently without their help. We are truly appreciative of all of his wonderful care team and the difference they make to him.
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Review from J C (Client) assisted by family/friend published on 13 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall it's been a pleasurable experience so far. The carers have been very helpful, friendly and considerate.
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Review from S H (Daughter of Client) published on 13 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home instead is everything we had been looking for. An incredibly personal service and the care taken in choosing the perfect carer was phenomenal. They listened so carefully to the brief and were highly sensitive to a delicate situation whereby my parents were reluctant to accept that they needed some
help. The carer came in as a housekeeper and gently started doing a few jobs with my mother and is rapidly morphing into the companion and friend that we need long term. It is an exceptional organisation and all of our family couldn't be more grateful.
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Review from Margaret M (Client) published on 11 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the service provided is excellent. All the girls are so helpful and friendly. I always look forward to their visits and the chats we have. Nothing is too much trouble.
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Review from R H (Client) published on 8 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This service is a prime example of the adage; you get what you pay for. Helpful, cheerful, friendly assistance coupled with real reliability. These helpers say that they will take on any reasonable task that one may need, this lot really mean it.
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Review from M C (Client) published on 24 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy with all my carrots. There very helpful and look after my needs very well. Always on time and they get to know all my needs. Have built up a great relationship with all of them and I enjoy our chats.
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Review from S L (Daughter of Client) published on 18 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead (Fareham and Gosport) have been supporting my mother to remain living independently in her own home full-time since September (and less frequently for a number of months before that).
We have found all the caregivers fantastic with Mum. They not only make sure she is fed and safe but also
take the time to do lovely things with her, from taking her for a walk or out around the charity shops (her favourite) to running a bubble bath (and keeping an ear out whilst she enjoys it) or doing her nails.
It's been such a smooth transition from occasional to daily care, and Mum really looks forward to the visits. She doesn't yet need personal care, but I am confident that should the time come, she would be able to accept it from any one of the team, all of whom she is really fond of.
It's such a relief to have their support, and particularly, knowing they will listen and respond to any changes needed. I really can't recommend them highly enough.
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Review from C E (Daughter of Client) published on 1 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It took us a while to find the right care agency to take care of my parents.
Home Instead was more expensive than most but was worth every penny. My parents liked the carers who came and Mum was soon happy to let them deal with her personal care needs. I was relieved that the carers spent time getting
to know my parents and were regularly able to feedback any concerns to us. Always punctual and stayed the allocated time. We too felt supported and I can't speak highly enough of the whole service, carers or management.
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Review from A S (Son of Client) published on 12 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A team of nine excellent carers has been supporting my father at home since he returned there after several months of convalescing in a nursing home. He is delighted with their support, without which he could not live at home on his own, and they have helped him become more independent. Thoroughly recommended.
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Review from Alan E (Son of Client) published on 25 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good and excellent service.
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Review from David U (Husband of Client) published on 24 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the carers that came were excellent. Nothing was too much trouble, and they were all keen to help and do anything to make things easier for my wife. They are not doing this just as a job, but they really care. They also arrived exactly at the agreed time and left when we were happy we didn't need
anything else. First-class - 10 out of 10.
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Review from Heather U (Client) published on 24 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't praise the carers enough. Happy - friendly - professional - kind - caring - made all the difference to my recovery after a major operation. There when they said they would be and no job too much trouble. One big thank you to all at Home Instead (Fareham and Gosport).
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Review from D G (Client) assisted by family/friend published on 14 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers that I have been having since last November have been excellent in the work they do. I have had no problems.
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Review from Teresa S (Daughter of Client) published on 16 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mums care has been exemplary. Her carers all treat her with empathy and respect, they are friendly, chatty and caring, I cannot fault the service.
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Review from D S (Client) published on 15 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy on the whole with Home Instead. Really happy to have the social side of someone to speak with a few times a week.
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Review from A W (Son of Client) published on 19 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were made aware of Home Instead by a friend who works in a private hospital and spoke highly of their services.
After telephone conversations and a meeting we opted in the first instance for “companion“ care which suited Mother's needs very well.
Sadly her physical condition deteriorated and working
closely with Home Instead and Mother's wishes a more complex plan was agreed upon.
Throughout this transition Home Instead as a team showed fantastic compassion, commitment and professionalism during what is, for a family, difficult times.
From the managing director to the “caregiving” team and everyone involved the way that they conduct themselves is exemplary.
Please do not hesitate if you find that you have a need for them. You will not regret it.
Thank you all at Home Instead.
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Review from Robert B (Son of Client) published on 11 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead (Fareham and Gosport) have provided excellent care for my mother since she came out of hospital. The management have always been professional in setting up their service and flexible when it's needed to be changed. The staff have been trained to assist my mother with her medication and
a specific need which previously they hadn't encountered with an older person before. They always listen, are helpful, considerate and understanding.
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Current Review Score: 9.8 (9.840)

Overview of Review Score

The Review Score of 9.8 (9.840) out of 10 for Home Instead (Fareham and Gosport) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.840 for Home Instead (Fareham and Gosport) is calculated as follows: ( (122 Excellents x 5) + (21 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 144 Ratings = 4.84
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Fareham and Gosport) is based on 24 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Sep 2019

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (15)

Meet the Team (10)

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Paul Fray

Job Title: Director Joined: 2024

Paul is the franchise owner, passionate about client care and oversees all aspects of the business.
Paul is committed to making Home Instead Fareham the first choice local home care provider and the best employer for both our Care Professionals and our office teams.

Rainbow

Rainbow Wells

Job Title: Business Operations Manager Joined: 2021

Rainbow is an experienced senior social care management professional who overseas all day-to- day operations of the business. Her ethos is to lead by example to provide quality care to our clients and promote a positive employee experience for our care professionals.

Mollie

Mollie Holmes

Job Title: Recruitment Manager Joined: 2022

Mollie Manages the recruitment of our Care Professionals and works with the operations team to ensure they are settled into their new role. Mollie is dedicated to finding new Care Professionals that will go above and beyond to provide high quality care to our clients.

Laura

Laura Manwaring

Job Title: Home Care Consultant Joined: 2023

Laura manages all enquiries for our services and makes all the arrangements to ensure that our care and support is established to meet our clients needs, preferences and wishes. Laura's guiding ethos is to give for the right reason - and that is, give for no reason at all.

Andrea

Andrea Shelton

Job Title: Training Manager Joined: 2019

Andrea is our Training Manager, having previsouly worked as a Care Professional supporting our clients. Andrea is passionate about providing excellent care to our clients and ensuring that all our Care Professionals understand our values and have the best onboarding experience.

Helen

Helen Grantham

Job Title: Deputy Operations Manager Joined: 2015

Helen started with Home Instead Fareham & Gosport as a Care Professional. Helen now overseas a team of Care Professionals and the support they provide our clients. Helen believes in loyalty to her work colleagues - she is always happy to help!

Emma

Emma Burnley

Job Title: Deputy Operations Manager Joined: 2020

Emma has joined Home Instead as a Care Professional and has progressed to overseeing a team of care professionals and the clients we support. Emma fosters a positive and empowering environment for her team and clients.

Sue

Sue Neat

Job Title: Deputy Operations Manager - Scheduler Joined: 2022

Sue manages the scheduling of the calls to our clients, ensuring continuity of support which is one of our guiding principles. Sue believes that it is critically important to value and be respectful of people's time; our Care Professionals time and our clients time.

Leanne

Leanne Garrett

Job Title: Quality, Compliance and Improvement Manager Joined: 2017

Leanne has been in the health care sector since 2010 and is a highly experienced manager who overseas our quality and compliance. Leanne believes that the quality of the care we provide is her priority and ensuring that everything we do is to the highest standards.

Emma

Emma Hutchinson

Job Title: Administrative Support Officer Joined: 2014

Since 2014, Emma has been a dedicated member of Home Instead in Fareham. Starting as a Care Professional, she now also handles administrative tasks. Emma is committed to delivering personalised care and supporting the team.

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