Home Instead (Fareham and Gosport)

Suite 25B, Katana House, Fort Fareham Business Park, Newgate Lane, Fareham PO14 1AH
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9.8 83 Reviews
  • Home Instead (Fareham and Gosport), Fareham
Home Instead Fareham and Gosport is rated as outstanding by CQC (Sept 2019).

They provide quality home care to clients in Fareham, Gosport, Lee on Solent, Stubbington, Portchester, Titchfield, Wickham and surrounding villages.

Home Instead specialises in companionship based support to enable people to remain living independently in their own home. The services range from personal care to home help to assisting with everyday tasks including shopping, errands, accompanying clients to appointments or simply someone to offer friendship and support.

They have a particular expertise in supporting people living with dementia. They have a unique City and Guilds accredited dementia training programme that underpins their practical experience and enhances the professional knowledge of the caregiver team.

All services are bespoke; clients are matched to caregivers to provide the foundation for a relationship and the same caregiver remains with the client. Clients are always introduced to caregivers and would never receive a visit from someone they had not met.

Home Instead understands the importance of spending time supporting clients on a social and emotional level as well as assisting with a range of day-to-day activities.
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Care Provided by Home Instead (Fareham and Gosport)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Hospital Discharge

Funding & Fees

Available on request

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in Charge

  • Rainbow Wells (General Manager)

Home Instead (Fareham and Gosport) Reviews (83)

9.8

Home Instead (Fareham and Gosport) has a Review Score of 9.8 (9.840) out of 10, based on 24 reviews in the last 2 years.
Over all time Home Instead (Fareham and Gosport) has 83 reviews.

Overall Experience
  • 77
  • 6
  • 0
  • 0
  • 0
Date Published
  • 83
  • 4
  • 15
  • 24
  • 59
Reviewer Connection to Home Instead (Fareham and Gosport)
  • 33
  • 27
  • 10
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 83, showing 81-83
Review from A R (Wife of Client) published on 20 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am writing on behalf of my husband, we both agree that the team of carers from Home Instead are excellent both in care they give my husband and their overall willingness and kindness in all situations. Their help is invaluable to us, their time keeping is impeccable and we feel very fortunate to have
found this very reliable firm in our hour of need.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from D T (Client) published on 3 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Reliable sincere and timely support at all times.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from June F (Client) published on 30 December 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with everything, my carers are as a family.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.8 (9.840)

Overview of Review Score

The Review Score of 9.8 (9.840) out of 10 for Home Instead (Fareham and Gosport) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.840 for Home Instead (Fareham and Gosport) is calculated as follows: ( (122 Excellents x 5) + (21 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 144 Ratings = 4.84
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Fareham and Gosport) is based on 24 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Sep 2019

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (15)

Meet the Team (10)

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Paul Fray

Job Title: Director Joined: 2024

Paul is the franchise owner, passionate about client care and oversees all aspects of the business.
Paul is committed to making Home Instead Fareham the first choice local home care provider and the best employer for both our Care Professionals and our office teams.

Rainbow

Rainbow Wells

Job Title: Business Operations Manager Joined: 2021

Rainbow is an experienced senior social care management professional who overseas all day-to- day operations of the business. Her ethos is to lead by example to provide quality care to our clients and promote a positive employee experience for our care professionals.

Mollie

Mollie Holmes

Job Title: Recruitment Manager Joined: 2022

Mollie Manages the recruitment of our Care Professionals and works with the operations team to ensure they are settled into their new role. Mollie is dedicated to finding new Care Professionals that will go above and beyond to provide high quality care to our clients.

Laura

Laura Manwaring

Job Title: Home Care Consultant Joined: 2023

Laura manages all enquiries for our services and makes all the arrangements to ensure that our care and support is established to meet our clients needs, preferences and wishes. Laura's guiding ethos is to give for the right reason - and that is, give for no reason at all.

Andrea

Andrea Shelton

Job Title: Training Manager Joined: 2019

Andrea is our Training Manager, having previsouly worked as a Care Professional supporting our clients. Andrea is passionate about providing excellent care to our clients and ensuring that all our Care Professionals understand our values and have the best onboarding experience.

Helen

Helen Grantham

Job Title: Deputy Operations Manager Joined: 2015

Helen started with Home Instead Fareham & Gosport as a Care Professional. Helen now overseas a team of Care Professionals and the support they provide our clients. Helen believes in loyalty to her work colleagues - she is always happy to help!

Emma

Emma Burnley

Job Title: Deputy Operations Manager Joined: 2020

Emma has joined Home Instead as a Care Professional and has progressed to overseeing a team of care professionals and the clients we support. Emma fosters a positive and empowering environment for her team and clients.

Sue

Sue Neat

Job Title: Deputy Operations Manager - Scheduler Joined: 2022

Sue manages the scheduling of the calls to our clients, ensuring continuity of support which is one of our guiding principles. Sue believes that it is critically important to value and be respectful of people's time; our Care Professionals time and our clients time.

Leanne

Leanne Garrett

Job Title: Quality, Compliance and Improvement Manager Joined: 2017

Leanne has been in the health care sector since 2010 and is a highly experienced manager who overseas our quality and compliance. Leanne believes that the quality of the care we provide is her priority and ensuring that everything we do is to the highest standards.

Emma

Emma Hutchinson

Job Title: Administrative Support Officer Joined: 2014

Since 2014, Emma has been a dedicated member of Home Instead in Fareham. Starting as a Care Professional, she now also handles administrative tasks. Emma is committed to delivering personalised care and supporting the team.

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