Home Instead (Fareham and Gosport)

Very good and excellent service.

All the carers that came were excellent. Nothing was too much trouble, and they were all keen to help and do anything to make things easier for my wife. They are not doing this just as a job, but they really care. They also arrived exactly at the agreed time and left when we were happy we didn't need anything else. First-class - 10 out of 10.

I can't praise the carers enough. Happy - friendly - professional - kind - caring - made all the difference to my recovery after a major operation. There when they said they would be and no job too much trouble. One big thank you to all at Home Instead (Fareham and Gosport).

The carers that I have been having since last November have been excellent in the work they do. I have had no problems.

Mums care has been exemplary. Her carers all treat her with empathy and respect, they are friendly, chatty and caring, I cannot fault the service.

Very happy on the whole with Home Instead. Really happy to have the social side of someone to speak with a few times a week.

Thank you all at Home Instead.

Home Instead (Fareham and Gosport) have provided excellent care for my mother since she came out of hospital. The management have always been professional in setting up their service and flexible when it's needed to be changed. The staff have been trained to assist my mother with her medication and a specific need which previously they hadn't encountered with an older person before. They always listen, are helpful, considerate and understanding.

Home Instead (Fareham & Gosport) were recommended to me by my elderly Mother’s neighbours. The initial plan was for Mum to have care once a day for an hour. On the first day, Mum had to go into hospital, not related and was there for two weeks. However, the whole team were incredibly supportive and helped get everything in place for Mum to come home. They were also able to re-adjust the care package at short notice to provide additional support which has continued since. Having the care givers team going in everyday has given me huge peace of mind as I live one hundred miles away and with visiting being difficult during the pandemic. The individual carers are all amazing and keep Mum safe, watered, fed and entertained. They keep in touch with me regularly and nothing is too much trouble. I just asked Mum what she thinks and her response was ‘how kind and caring they all are’. I have no hesitation in recommending them to anyone looking for home care, they do a brilliant job.

If an individual did not manage to develop a good relationship, the situation was addressed with speed and sensitivity. In moments of concern, the care givers have routinely gone the extra mile to serve Mum's best interests. Residual concerns are always passed back to the office and the office team will not rest until they have been able to resolve the problem or discuss options with me. Their approach is to treat the client as though they were a family member and I have seen just how real this is in both directions. More expensive than some but we have seen the value.

A close friend of mine has had carers from Home Instead (Fareham and Gosport) for a few years and has always received excellent care. Over the last few months, the care package changed to a live-in carer, as my friends health had deteriorated a little further. March was exceptionally busy for my friend and Home Instead (Fareham and Gosport). One live-in carer departed early March and one was a stand-in for a week, whilst the replacement live-in carer was unfortunately ill for a few days. The replacement live-in carer joined a week later. Home Instead (Fareham and Gosport) were very pro-active with their interviews for the live-in carers and kept me well informed. Interviewing multiple applicants was very time consuming for Home Instead (Fareham and Gosport) but I have been very pleased with the people taken on to support my friend. Their office staff are as keen to assist as the carers, in trying to make sure that my friends quality of life is the best possible, keeping me updated about their various interactions with the NHS, which is a weight off my mind.

I would highly recommend Home Instead to anyone looking for home care for themselves or a loved one. The staff in the office are always friendly and approachable and if I have any concerns I know they will do anything that's needed to support us.

We couldn't have managed 2020 without them. I couldn't recommend the team at Fareham highly enough from the office team to carers themselves, all excellent.

Home Instead has been supporting my sister, who has Parkinson's, since 2017. From the very start they involved my sister, myself and her close friends in planning her care and drawing up a detailed care plan, which is regularly reviewed, and communication has always been excellent. My sister's needs have gradually increased and Home Instead has always been able to increase her level of care, to the point where she now has a live-in carer, with extra care for short periods during the day. The standard of care has always been excellent, and the carers totally reliable. The whole organisation is 100% professional, and all staff unfailingly friendly and helpful. The managers are extremely proactive, tirelessly working behind the scenes, liaising with health professionals (both in the community and in hospital when my sister has been an inpatient), and never failing to go the extra mile. I have total confidence in them, and everyone at Home Instead, and cannot praise them highly enough.

In this current unprecedented time of COVID 19 - I am so grateful to have Home Instead looking after my Mum. They are taking such great care to protect her, and when we do the 8 o'clock clap on a Thursday - I am clapping for them.

Home Instead (Fareham and Gosport) are providing an excellent and reliable care service for my Mum which has enabled her to remain in her home. The continuity of regular CareGivers has allowed Mum to develop good relationships and she looks forward to their visits. All her CareGivers are extremely kind and caring and I am so grateful for the way that they have adjusted to Mum’s changing care needs with total professionalism and respect. The office staff are friendly and helpful providing a good link between us and her CareGivers. Knowing that Mum is being so well looked after by such a caring team, gives me and the rest of our family great peace of mind - We thank you.

My parents have been supported by a designated team of caregivers for about 18 months, the wonderful thing is that it has been the same three ladies throughout. They not only provide personal care for my father but they provide emotional support for my mother too. They found it difficult to accept the need for care but I know they could not be without them now. Their exceptional care has enabled my father to return to independence. For my family, their ongoing support is invaluable and allows us peace of mind. They are always kind, caring and positive and seem to go the extra mile for them. We cannot thank the caregivers and wider-team enough. This is truly how care should be at home where they want to be.

I have used Home Instead services for my elderly mother for several years. The carers who visit have all built a lovely relationship with her (and me) and I view them as partners in her care. I particularly like the one-hour visits (it gives mum companionship as well as help) and the fact a team of carers is set up so every visit is made by someone she has got to know, well. I would have no hesitation in recommending this company. As well as the brilliant carers, the support staff in the office, are friendly and helpful. Nothing is too much trouble. The company conducts regular reviews and are very open to suggestions about changes to the service as mum's condition changes. I have recommended Home Instead to several families looking to bring in help for elderly relatives and will continue to do so.

From our initial enquiry with Home Instead in summer 2019 to March 2020, we have received an efficient, caring and flexible care package for my mum to stay in her home where she chooses to be but does need help to do so now. Carer visits have been adapted and the carer team have worked very well not just to assist mum with her everyday life but to support and re-assure me when difficulties have occurred and been dealt with in a kind considerate and dignified way. We all know how difficult it was to travel through the month of March under the extreme circumstances the coronavirus brought to us all. Home Instead have maintained a superb service and have covered additional tasks to enable us to stop additional visitors and keep mum and the team safe from risk as far as is possible in these uncertain times. I have great confidence in letting people know how reliable and committed the team are to enabling mum to stay at home. Thank you so much for all you do and for keeping me fully informed.

Our family have now had Home Instead looking after the needs of our father for the past three years. Home Instead have acted above and beyond the expected, with the most professional care, which has taken a lot of stress from the family, but if any problems should arise Home Instead will always contact the family and solve it the best way for all concerned. We are extremely pleased with the ladies that give our father and us peace of mind he is being looked after by the best.