Home Instead (Portsmouth)

Previously, I would have described their service as good, but not necessarily special. But since Mum's accident, I have been so impressed with the whole team, how they geared up so quickly and efficiently to ensure she could remain in her own home and the level of service and care has really been outstanding.

They did try to introduce me to new carers as they did for the first one but the replacement was not as good!

Would highly recommend this service to anyone.

They have been a great support to us as a family and helped mum find some happiness after an unexpected bereavement

Should I move from secondary to primary, I might consider moving to Portsmouth so they could look after me!

Home Instead have been brilliant. Their service and flexibility has been a huge help under challenging circumstances. They listened, understood and adapted to our changing needs to ensure the care in place reflected exactly what was required. All the team, from the office through to carers have been professional throughout and a pleasure to deal with. We thoroughly recommend.

I cannot thank Home Instead enough for their care and professionalism throughout their time looking after me. I was in a very vulnerable place having lost my husband in July, for whom Home Instead cared for him too, and had to endure three operations recently. They looked after me so well, making sure I was clean and dressed and generally looking after me during the time they were here. I cannot thank you enough for your care, support and empathy. I would highly recommend this company to anyone needing care at home. They are amazing. Thank you to a particular member of staff and your team.

We have been using Home Instead for Mum for over a year now. She has morning visits 5 times a week. The level of care, professionalism and support from everyone throughout Home Instead is amazing! Such peace of mind from the app to see what has happened during the day, every carer is different but all have a common shared value in respecting and supporting and offering assistance where they can. Office staff always helpful and reassuring. I can't recommend them highly enough.

Totally professional throughout, the two principal carers designated to me were above and beyond expectations. Nothing was too much bother.

The caregivers and companionship is absolutely excellent, more than I even expected. I would recommend Home Instead to anyone. I am so pleased to have visits from such wonderful staff.

We have been using Home Instead (Portsmouth) for the past nine months. We have a carer three times a week for an hour each time. They are always very cheerful and always arrive on time. They carry out his personal care in a very kind, gentle way that my husband really appreciates. They also engage him in conversation which he enjoys. The whole experience has been very satisfactory.

I cannot praise enough the care professionals who have been supporting him to get back to his old self.

My mum and I have received excellent service and support from our local team. The staff have worked very hard and successfully to develop a good relationship with my mum. I have had amazing support from the management staff and they have spent a considerable amount of time listening and advising me when any problems have arisen. I wholeheartedly recommend this care provider.

I would highly recommend Home Instead as a care provider as the quality of care is 100%. My parents are both cared for by a great team and there is always continuity in all that they do. They always go above and beyond to ensure my parents are safe and well cared for. They are all very friendly and I have a good relationship with them to ensure everything is covered. They are second to none and I would never consider anyone else to care for my parents.

I am very satisfied with the team of care professionals who support me.