Home Instead (Portsmouth)

My own Mum was thankfully in receipt of really good care in the later stages of her life. I was able to see first-hand just the transformation it had on her well-being, despite her being so desperately unwell. I know that the sad reality is that many are not as fortunate, and I have set out to make it my mission that no one needlessly endures poor-quality care.

Recognising potential was what drove me in my previous career as a primary school teacher and is what drives me now. Whether a person is 8 or 88 does not negate the fact that they all have hopes, dreams and aspirations. My task is to find out what these are and ensure that these goals are met and exceeded with dignity and care.

I am fortunate to have been intrinsically involved with the wider Home Instead family now for several years as either owner and/or manager of two previous offices. I can honestly say that without fail I have yet to meet someone in Home Instead who does not feel passionately about what we do. It really is who we are. Whilst with my previous offices we were inspected by the Care Quality Commission (CQC) and rated as Outstanding, an achievement given to only 3% of providers. To achieve this twice in two different territories is an achievement I am very proud of and I intend to ensure that Home Instead Portsmouth follows suit as benefits the people of the Portsmouth area.

I am the proud mum of 3, tall, talented, handsome sons: The Adventurer, The Musician, and The Artist. AKA Sam, Josh and Zac. In my spare time, I like to dance and sing. Not necessarily all at the same time, but it has been known! I also enjoy a daily walk by the sea looking across at this fine city we serve.

Emma Dowse is the Care Manager at Home Instead Portsmouth, bringing warmth, professionalism, and a deep commitment to quality home care. With a strong background in health and social care, Emma leads our care team with a focus on delivering truly personalised, relationship-led support.

Known for her calm and compassionate approach, Emma plays a central role in ensuring our clients receive outstanding care tailored to their individual needs. She works closely with families, Care Professionals, and the wider team to maintain continuity, uphold high standards, and make sure every client feels safe, respected, and valued.

Emma is also responsible for overseeing our day-to-day care operations, ensuring compliance, and supporting our ongoing commitment to excellence – helping Home Instead Portsmouth remain at the forefront of quality home care in the city.

Kate Beach is our Head of People and plays a vital role in supporting, developing, and retaining our outstanding team of Care Professionals. With a strong background in people management and employee wellbeing, Kate ensures that every member of our team feels valued, supported, and equipped to deliver exceptional care.

From recruitment and onboarding through to training and retention, Kate’s focus is on building a culture where kindness, respect, and professionalism thrive. Her work underpins the positive relationships we build not only with our Care Professionals, but with the clients and families we support every day.

Sharon Fenlon is our Care Coordinator and a key part of the engine room at Home Instead Portsmouth. She is responsible for carefully matching our Care Professionals with clients to ensure continuity, compatibility, and the highest standard of relationship-led care.

Sharon manages the day-to-day scheduling of visits, responding to the needs of both clients and Care Professionals with warmth and precision. Her calm, solutions-focused approach ensures that care is delivered smoothly and reliably, even when the unexpected happens.