Home Instead (Portsmouth)

Office 2, First Floor, Ameiva House, Quartremaine Road, Portsmouth PO3 5QP
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9.8 14 Reviews
  • Home Instead (Portsmouth), Portsmouth
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Care Provided by Home Instead (Portsmouth)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £30

Fixed monthly fee with no additional charge for bank holidays, unsociable hours, or weekends.

These prices are only a guideline, please contact Home Instead (Portsmouth) to find out the exact price for your requirements.

Contact Home Instead (Portsmouth) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Contact Home Instead (Portsmouth) to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Helen Brown (Director)
Are you the Owner/Manager of Home Instead (Portsmouth)? View your Advertising Options

Home Instead (Portsmouth) Reviews (14)

9.8

Home Instead (Portsmouth) has a Review Score of 9.8 (9.799) out of 10, based on 13 reviews in the last 2 years.
Over all time Home Instead (Portsmouth) has 14 reviews.

Overall Experience
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Total of 14, showing 1-14
Review from Francis G (Client) published on 19 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care provided by Home Insted is exemplary apart from the change of carers for a specific day!
They did try to introduce me to new carers as they did for the first one but the replacement was not as good!
Reply from Helen Brown, Franchise Owner at Home Instead (Portsmouth)Its been our pleasure to continue to look after you. Sometimes it takes a little while for new relationships to build when team member move on. We're glad that these are now settled as per your most recent review with Emma.
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Review from Maria S (Daughter of Client) published on 15 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead have been great with my elderly mum (who can be very stubborn and set in her ways). The visitors are always professional and report any issues they have or find with my mum. Each visit is reported on individually and we have access to this it gives a feel for what has happened at the visits.
The
office is great at reporting back on any issues or a change in visitor in plenty of time, due to unforeseen circumstances, in order to give my mum heads up.
Would highly recommend this service to anyone.
Reply from Helen Brown, Franchise Owner at Home Instead (Portsmouth)Thank you, that's so very kind of you. You are all a delight and your mum is simply gorgeous!
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Review from J L (Daughter of Client) published on 23 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Outstanding care for my mother. The team supported us through a difficult dementia diagnosis and improve her quality of life through their care
I can't recommend this team enough for their compassion and professionalism
They have been a great support to us as a family and helped mum find some happiness
after an unexpected bereavement
Reply from Helen Brown, Franchise Owner at Home Instead (Portsmouth)Thank you for such kind words. As a family you have all been through so much and it's our pleasure to be able to be involved and help where we can.
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Review from J S (Son of Client) published on 11 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The director and the whole of her team (too many to name but all included) are fantastic as the son of parents who are being cared for I can only recommend them. For my parents the care, insight and love is amazing, especially for people with dementia. For me a child (of 45) the care, response, adaptability,
feedback, assistance, ability to contact familiar people is amazing and essential.
Nobody wants to employ a carer either primarily or secondary but if you find yourself in that position then Home Instead are a go to.
Should I move from secondary to primary, I might consider moving to Portsmouth so they could look after me!
Reply from Helen Brown, Franchise Owner at Home Instead (Portsmouth)Gosh, thank you. We try our hardest to understand the needs of the while family and we are happy that this has come across.
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Review from Mark C (Son of Client) published on 24 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead have been brilliant. Their service and flexibility has been a huge help under challenging circumstances. They listened, understood and adapted to our changing needs to ensure the care in place reflected exactly what was required. All the team, from the office through to carers have been
professional throughout and a pleasure to deal with. We thoroughly recommend.
Reply from Helen Brown, Franchise Owner at Home Instead (Portsmouth)Thank you. We're delighted that you and your family are part of our 'family'!
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Review from Eileen M (Client) published on 22 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank Home Instead enough for their care and professionalism throughout their time looking after me. I was in a very vulnerable place having lost my husband in July, for whom Home Instead cared for him too, and had to endure three operations recently. They looked after me so well, making
sure I was clean and dressed and generally looking after me during the time they were here. I cannot thank you enough for your care, support and empathy. I would highly recommend this company to anyone needing care at home. They are amazing. Thank you to a particular member of staff and your team.
Reply from Helen Brown, Franchise Owner at Home Instead (Portsmouth)Thank you so much for your kind words. It has been our absolute pleasure to have looked after you both. We're so glad that you are feeling stronger in yourself. We'll be back in a heartbeat should you need us again.
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Review from Sue L (Daughter of Client) published on 22 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been using Home Instead for Mum for over a year now. She has morning visits 5 times a week. The level of care, professionalism and support from everyone throughout Home Instead is amazing! Such peace of mind from the app to see what has happened during the day, every carer is different but all
have a common shared value in respecting and supporting and offering assistance where they can. Office staff always helpful and reassuring. I can't recommend them highly enough.
Reply from Helen Brown, Franchise Owner at Home Instead (Portsmouth)Thank you so much for your review. It continues to be our pleasure to be with your Mum. Families like yours make our day brighter!
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Review from B F (Client) published on 11 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Totally professional throughout, the two principal carers designated to me were above and beyond expectations. Nothing was too much bother.
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Review from C S (Client) published on 19 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The caregivers and companionship is absolutely excellent, more than I even expected. I would recommend Home Instead to anyone. I am so pleased to have visits from such wonderful staff.
Reply from Helen Brown, Franchise Owner at Home Instead (Portsmouth)It continues to be our delight to look after you. Thank you for coming to us!
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Review from Margaret M (Wife of Client) published on 6 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been using Home Instead (Portsmouth) for the past nine months. We have a carer three times a week for an hour each time. They are always very cheerful and always arrive on time. They carry out his personal care in a very kind, gentle way that my husband really appreciates. They also engage him
in conversation which he enjoys. The whole experience has been very satisfactory.
Reply from Helen Brown, Franchise Owner at Home Instead (Portsmouth)It's been our absolute pleasure to get to know you and your husband. What a joy you both are.
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Review from T T (Grandson of Client) published on 29 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandad has had to have extra care due to a stay in hospital. Home Instead have been patient, caring and thoroughly empathetic.
I cannot praise enough the care professionals who have been supporting him to get back to his old self.
Reply from Helen Brown, Franchise Owner at Home Instead (Portsmouth)Thank you for your lovely review. It's been our pleasure.
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Review from J A (Daughter of Client) published on 20 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum and I have received excellent service and support from our local team. The staff have worked very hard and successfully to develop a good relationship with my mum. I have had amazing support from the management staff and they have spent a considerable amount of time listening and advising me
when any problems have arisen. I wholeheartedly recommend this care provider.
Reply from Helen Brown, Franchise Owner at Home Instead (Portsmouth)It’s been our pleasure. As with all good relationships, they work both ways and our partnership with you and your Mum has grown and deepened. Thank you both.
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Review from J D (Daughter of Client) published on 8 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would highly recommend Home Instead as a care provider as the quality of care is 100%. My parents are both cared for by a great team and there is always continuity in all that they do. They always go above and beyond to ensure my parents are safe and well cared for. They are all very friendly and
I have a good relationship with them to ensure everything is covered. They are second to none and I would never consider anyone else to care for my parents.
Reply from Helen Brown, Franchise Owner at Home Instead (Portsmouth)Thank you for such a lovely review. It's a pleasure to look after your parents.
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Review from P K (Client) assisted by family/friend published on 16 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very satisfied with the team of care professionals who support me.
Reply from Helen Brown, Franchise Owner at Home Instead (Portsmouth)Thank you for your lovely review. It's our pleasure to be with you.
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Current Review Score: 9.8 (9.799)

Overview of Review Score

The Review Score of 9.8 (9.799) out of 10 for Home Instead (Portsmouth) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.974 for Home Instead (Portsmouth) is calculated as follows: ( (76 Excellents x 5) + (2 Goods x 4) ) ÷ 78 Ratings = 4.974
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Home Instead (Portsmouth) is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 = 4.825
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Oct 2024

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (11)

Meet the Team (0)

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Frequently Asked Questions about Home Instead (Portsmouth)

What Type of Services does Home Instead (Portsmouth) offer?

Home Instead (Portsmouth) offers Home Care.

How many Carers does Home Instead (Portsmouth) employ?

Home Instead (Portsmouth) employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Portsmouth) to verify any information. View our terms and conditions. Home Instead (Portsmouth) has an Basic Service - more info.