Mum has been extremely pleased with the service received.
Avril (Daughter of Client)
Home Instead Senior Care (Southampton) have been completely fantastic!
Laura S (Daughter of Client)
I honestly don't know how mum would stay living independently in her own home without them
Mo F (Daughter of Client)
Available on request
Home Instead (Southampton) has a Review Score of 9.9 (9.886) out of 10, based on 18 reviews in the last 2 years.
Over all time Home Instead (Southampton) has 161 reviews.
When situations arise that make life difficult for the family (living a long way from my mother) they jump in to support and go the extra mile which gives us even greater confidence in the support she is getting.
An incredible team of caring individuals. Highly recommended! They should all be paid double - please don't tell them I said that!
Thank you for your wonderful reply and feedback for the team. They have all built up a great rapport with supporting Mum and enabling her to live well and as independent as possible at home. We are pleased to hear that this also provides valuable reassurance to you as a family.
Thank you for your lovely reply and kind words. It is a pleasure working with Dad and I know that his Care Professionals have a special rapport and bond with him, and that they love to visit. We are pleased to hear that the support provided is beneficial to Dads wellbeing too!
Thank you for your review and kind words - it really is appreciated to hear the feedback and how friendly the team have been, particularly as you have had experience with both our Home and Live-In care side. It's wonderful to know that the Care Professionals have been well matched and that Mum has got along well with them. Many thanks, again!
Thank you for your wonderful review! We are so pleased to hear the difference having our support each day has made to your life and that the Care Professionals are both efficient and kind, and that you have built up a lovely rapport with them.
Thank you for your review - we are so pleased that we are making a difference to Mum's life and that she has a lovely rapport with her care professionals!
Thank you for leaving feedback, it really is appreciated!
Thank you for taking the time to review our service. Mum is a joy to know and has built up a lovely rapport with the team, little things like watering Mum's plants which is important to her are what making a difference is all about. Thank you again!
Thank you for your feedback and kind words. It has been an absolute pleasure and honour supporting Mum and Dad. The team look forward to hearing Mum's childhood stories, and her lovely sense of humour brightens their day. The team are equally very fond of Dad and we are pleased to hear that the consistency of a regular and reliable team ensures his health needs are met in a timely manner.
Thank you so much for your lovely words and for taking the time to review our services. It was a pleasure getting to know and support your Uncle and hearing his stories - the care professionals and indeed the office team were all very fond of him!
Thank you for your kind words and feedback, Pauline. The care professionals adore supporting Mum and it is nice to hear how exceptional they are to Mum's needs to ensure you are reassured. Thank you again!
Thank you very much for your kind comments. We understand how important having support for Mum is, especially with this type of dementia and it's a pleasure to be there for you both for support and comfort. I know that Mum's Care Professional loves seeing her each week and I think they get as much enjoyment from their trips out as the other!
Thank you so much for your wonderful review, it is really appreciated to know you feel supported in all aspects of your care with Home Instead. As your supervisor, I feel very privileged to know you feel so well looked after, informed of changes and and that the consistency is maintained for you which is keeping your mental wellbeing and social elements adhered too.
Thank you for your very special comments, our commitment and loyalty to Dad and you as his family will always be our priority to ensure he stays home with love and memories around him.
Thank you so much for your kind review. Your dad has a super team who ensure that his care is person-centred and of the best quality as with all of our clients, he is an absolute pleasure and the team adore working with him.
Thank you for your kind words, Jennifer. Mum was a joy to get to know whilst you and the family were away and I know her and the Care Professional built a quick relationship.
Thank you so much for your kind review.
Your mum has a lovely team and as we have seen, they go above and beyond to ensure her care is person-centred and of the best quality as with all of our clients, she is an absolute pleasure and the team adores working with her.
Thank you for your lovely review. Right from the moment that I completed Mum's consultation and introduced her Care Professionals to her before her first visit, I could see that they would be the prefect match for each other! I'm so pleased that we met and exceeded your expectations - making clients feel valued and respected in their own homes is so important to us.
Thank you so much for your review, it was an absolute pleasure to meet you and your lovely wife, and your Care Professional felt so welcomed by you into your home. She is so glad she could assist you even for a short time.
We are all absolutely amazed how well you have both recovered and wish you all the best and continuing health for the future.
We are so pleased Mum's happy with her team of care professionals - they love supporting Mum to live well and independently in her own home.
Thank you for such a lovely review – it is a shame that Mum is unable to remain in her own home, but it was a pleasure to get to know you and her through the process and her time with Home Instead. Mum is a very special lady, and her stories will be missed by the Care Professionals.
The Review Score of 9.9 (9.886) out of 10 for Home Instead (Southampton) is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Home Instead (Southampton) is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5Mike & Greg (father and son) joined the Home Instead Southampton community in late 2019 and we look forward to continuing the 10-year legacy that has been created by the founding owners Luisa and Graeme.
I was one of the first CAREGivers to join the Southampton office in July 2010. I was looking for a part-time job to enable me to integrate back into employment after spending the last ten years raising my three children. I had busied myself within the community as a Parish Councillor and I was also Editor of the local quarterly publication. CAREGiving sounded like the perfect job. I loved visiting the clients I was matched to and I became very attached to them.
The opportunity arose to apply for a full-time position in the office in May 2011. I have partaken in all the office roles over the years as we have grown and even qualified as a trainer along the way. I have worked with some talented people here at Home Instead and learnt so much from them – I am grateful to them all.
My passion is taking all the care enquiries, I listen and empathise with the situation because I totally understand how complex it can be sometimes, reaching a decision about what to do next to allow a loved one to stay safe and happy at home. I cannot describe how amazing it is to meet up after speaking on the phone and offering reassurance whilst knowing in my heart we do what we say we do.
We had a vacancy here for my current position and I was asked by Mike and Greg, our owners, to consider the role. The rest of the team encouraged me to take it and as I had such support I accepted – thank you, team! I am happy I did because I now have more opportunities to grow the business so we can help even more people to stay living well in their own homes.
I would urge anyone to become a CAREGiver if they have any spare time on their hands because I cannot describe the incredible feeling that making a difference gives you. Our training is bespoke and fantastic and looks at the opportunities it has given me!
I feel passionate about the Home Instead ethos and I know that matching CAREGivers to Clients in the ‘Home Instead Way’ is still unique. It is what drew me to work for Home Instead and continues to do so every year that passes!
I joined Home Instead in April 2013 and am responsible for CAREGiver recruitment.
I have over 30 years of experience in recruitment and obtained my qualifications with the REC of which I am a Fellow. I also have an NVQ 4 in Management and a Certificate in Personnel Practice.
Before joining Home Instead I worked for 11 years within the Health and Social Care sector as a Registered Manager. During this time I also managed a Specialist Nurses Division, recruiting Theatre Nurses, Prison Nurses, Mental Health Nurses, Occupational Health Nurses and Learning Disability Nurses.
My experiences working within the healthcare sector have definitely been the most fulfilling. I am passionate about helping older people retain their independence and dignity and remain safely in their own homes. Selecting the right people to join our family of CAREGivers keeps me extremely busy but it is always interesting meeting new people and offering them the opportunity to join us and make a real difference to older people. I watch them grow in confidence and hear about the relationships they have with our clients and it makes me really proud of my role, connecting people and making them feel good.
I also help out at the memory cafe we run every second and fourth Wednesday of the month. This makes a change to being in the office but also gives me a chance to meet people who are coping with dementia and I try to brighten up their day if I can.
I get to meet and greet everyone who comes to our lovely office, so there is really never a dull moment in my working day. I share Home Instead's values and ethos and I know being part of the team, we all work hard to make all the difference we can.
I started my career in childcare, where has looked after and babysat my younger family members, which was a natural fit for my caring and compassionate nature. After a few years in the retail industry, I decided that I really missed the caring industry and was fortunate enough to join Home Instead in 2012. Having never worked in elderly care before this was an exciting step for me.
Over the past 6 years as a CAREgiver at Home Instead, I've loved supporting my clients! My clients have had a range of needs from living with Dementia & Alzheimer's, Parkinson's and Palliative Care to companionship visits where I've accompanied them to appointments and shopping trips.
Helping clients to live as independently as possible within their own homes is so important to me and it's very rewarding knowing that you've made a difference in their lives and helped to enable this.
In my role as a Field Care Manager, I am excited to be able to look after our existing clients and also to meet and welcome our new clients to our lovely Home Instead family!
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Southampton) to verify any information. View our terms and conditions. Home Instead (Southampton) has an Enhanced Service - more info.