What Type of Services does Home Instead (Southampton) offer?

Home Instead (Southampton) offers Home Care.

How many Carers does Home Instead (Southampton) employ?

Home Instead (Southampton) employs 90 carers.

Home Instead (Southampton), Pavilion 7, 14 Little Park Farm Road, Segensworth, Southampton, Hampshire PO15 5TD

Review from Angus J (Son of Client) published on 20 May 2025
Submitted via Website • Report

Overall Experience

An incredible team help my mother on a daily basis. On set up, they plan how the care will be conducted right through to the fine detail of her likes/dislikes and general wishes. They help manage medication and when they visit they help make her day through social contact, conversation, care and support.

When situations arise that make life difficult for the family (living a long way from my mother) they jump in to support and go the extra mile which gives us even greater confidence in the support she is getting.

An incredible team of caring individuals. Highly recommended! They should all be paid double - please don't tell them I said that!

Reply from Glenda Arendse, Field Care Supervisor at Home Instead (Southampton)

Thank you for your wonderful reply and feedback for the team. They have all built up a great rapport with supporting Mum and enabling her to live well and as independent as possible at home. We are pleased to hear that this also provides valuable reassurance to you as a family.

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Review from A C (Daughter of Client) published on 9 May 2025
Submitted via Website • Report

Overall Experience

We receive excellent support from both the caregivers and the office staff.
The caregivers are friendly and interested in my dad and his well being. They go out of their way to observe both his health and his needs and work in conjunction with us to ensure he is as supported and happy as possible.
The

office and scheduling staff go out of their way to meet his needs even when these are often changing, both for medical appointments and to allow him to attend clubs and social events. This is always done in a friendly helpful way that doesn't make us feel we are being a nuisance.
Thank you

Reply from Laura Ayling, Operations Manager at Home Instead (Southampton)

Thank you for your lovely reply and kind words. It is a pleasure working with Dad and I know that his Care Professionals have a special rapport and bond with him, and that they love to visit. We are pleased to hear that the support provided is beneficial to Dads wellbeing too!

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Review from Sue C (Daughter of Client) published on 8 May 2025
Submitted via Website • Report

Overall Experience

I first contacted Home Instead when they were recommended by a friend. All of my contact with them on the phone and in person has been professional and efficient but also really friendly. Everyone I have spoken to and met has been genuinely lovely. We have used them now for daytime visits, sleeping

night visits and also live in respite care. I feel so much happier when I know someone from Home Instead is with mum because they have all been so amazing with her. Patient, kind and understanding. Mum has always got on well with the carers who have come and has benefitted from their company as much as anything. I wouldn't hesitate to recommend them to anybody who needs some help to stay in their own home.

Reply from Laura Ayling, Operations Manager at Home Instead (Southampton)

Thank you for your review and kind words - it really is appreciated to hear the feedback and how friendly the team have been, particularly as you have had experience with both our Home and Live-In care side. It's wonderful to know that the Care Professionals have been well matched and that Mum has got along well with them. Many thanks, again!

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Review from Diana S (Client) published on 8 May 2025
Submitted via Website • Report

Overall Experience

I was reluctant to arrange for carers as up until now although disabled I have been independent. However, I had become nervous about getting into and out of the shower. I therefore arranged to have carers attend for one hour on four mornings and it has made a great difference to my life. The two carers

who share the hours are a splendid combination of kindness and efficiency. They are thoughtful and caring with none of the condescension with which I often see my age group treated. We have built up good relationships and I'm always glad when it is a morning when one of them attends. Incidentally the chiropodist who visits regularly is very impressed by the difference they have made to my feet. I cannot praise highly enough the service I am receiving.

Reply from Laura Ayling, Operations Manager at Home Instead (Southampton)

Thank you for your wonderful review! We are so pleased to hear the difference having our support each day has made to your life and that the Care Professionals are both efficient and kind, and that you have built up a lovely rapport with them.

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Review from K C (Daughter of Client) published on 13 November 2024
Submitted via Website • Report

Overall Experience

My mum has a couple of carers who pop in four times a week for companionship visits. Mum looks forward to them coming and they have such a laugh together. They have made Mum so much happier and I know that if there is a problem, the office will inform me. The service they offer is life-changing, not

only for Mum but also for me.

Reply from Ceilidh Prout, Field Care Supervisor at Home Instead (Southampton)

Thank you for your review - we are so pleased that we are making a difference to Mum's life and that she has a lovely rapport with her care professionals!

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Review from S H (Daughter of Client) published on 18 September 2024
Submitted via Postal Card • Report

Overall Experience

All issues dealt with understanding. No problems found with the care.

Reply from Marshie Fenton, Field Care Supervisor at Home Instead (Southampton)

Thank you for leaving feedback, it really is appreciated!

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Review from Sarah S (Daughter of Client) published on 24 July 2024
Submitted via Website • Report

Overall Experience

I continue to be very impressed with all at Home Instead, who strive to keep Mum safe and comfortable at home.
All carers are introduced to Mum, before working with her. All carers are very flexible, maintain personal care but also ensuring the home is safe, clean and comfortable. They also keep Mum's

plants watered which she greatly appreciates.

Reply from Laura Ayling, Field Care Manager at Home Instead (Southampton)

Thank you for taking the time to review our service. Mum is a joy to know and has built up a lovely rapport with the team, little things like watering Mum's plants which is important to her are what making a difference is all about. Thank you again!

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Review from Pat L (Daughter of Client) published on 3 June 2024
Submitted via Website • Report

Overall Experience

My father has been having care at home daily from Home Instead for over a year now. The care was required quickly, after a sudden unexpected stroke that caused chaos and upheaval for all the family. After a very bad experience with a different agency, the client-focused pre-review, ongoing daily updates,

team-centric care my father receives was and has been a very welcome addition to my families life.
It allowed me to return to work and regain my life with the knowledge that my parents are well cared for.
I am kept well informed via the daily portal, plus know I will be contacted directly if the team have any concerns.
I have recommended Home Instead to other friends who have faced changing times for their families.
The team members who look after my father are caring, professional, and extremely reliable. They follow the agreed care plan and always highlight any health issues if noted.
The regular reviews provide the opportunity to update the care plan if required.

Reply from Glenda Arendse, Field Care Supervisor at Home Instead (Southampton)

Thank you for your feedback and kind words. It has been an absolute pleasure and honour supporting Mum and Dad. The team look forward to hearing Mum's childhood stories, and her lovely sense of humour brightens their day. The team are equally very fond of Dad and we are pleased to hear that the consistency of a regular and reliable team ensures his health needs are met in a timely manner.

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Review from W W (Niece of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience

The lovely staff at Home Instead went well above and beyond to ensure the changing needs of my uncle were catered for. Over a period of a couple of years, his health was deteriorating, from a spritely independent widowed man to one that needed ever-increasing levels of care and attention. Home Instead

staff, both at the coal face and in the office, ensured his safety, dignity and self-respect were maintained, at home, for as long as possible.
I cannot thank them enough for the peace of mind they gave us.

Reply from Laura Ayling, Field Care Manager at Home Instead (Southampton)

Thank you so much for your lovely words and for taking the time to review our services. It was a pleasure getting to know and support your Uncle and hearing his stories - the care professionals and indeed the office team were all very fond of him!

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Review from Pauline G (Daughter of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience

Have been using Home Instead for over 2 years to care for Mum. Have recently increased care visits as Mum's needs have increased. Her Team of carers are exceptional. They consider all her needs with kindness and in detail. They are doing all the things that I would do as her daughter. The little extra

touches that they think of are very much appreciated. They are very attentive to her medical needs and Home Instead have acted upon these promptly. They are a valuable link between Mum and GP.

Reply from Laura Ayling, Field Care Manager at Home Instead (Southampton)

Thank you for your kind words and feedback, Pauline. The care professionals adore supporting Mum and it is nice to hear how exceptional they are to Mum's needs to ensure you are reassured. Thank you again!

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Review from Kim R (Daughter of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience

We cannot fault Home Instead for the care and compassion they have given my mum and the support to me when things get really tough dealing with a loved one with Lewy bodies dementia. We have had other caregivers in the past but they do not even come anywhere near the attention that Home Instead pay

my mum especially when she is having a bad time.
Thank you, Home Instead your caregivers are our lifesavers.

Reply from Wendy Gilbert, Field Care Supervisor at Home Instead (Southampton)

Thank you very much for your kind comments. We understand how important having support for Mum is, especially with this type of dementia and it's a pleasure to be there for you both for support and comfort. I know that Mum's Care Professional loves seeing her each week and I think they get as much enjoyment from their trips out as the other!

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Review from C F (Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience

Service is well organised and reliable. In my case there are four individuals who provide the service, they were all introduced by the supervisor before they started and I have an assurance that no individual will become involved until they have been introduced. On each visit, notes are recorded so

that on the next visit any issues can be followed up. I am notified by phone if anyone is delayed e.g. by traffic congestion.
All the individuals are very flexible and happy to carry out whatever tasks I need. They each have a friendly and supportive approach and often identify tasks which they deal with unasked.
Dealing with the same people regularly adds a social element which is beneficial for mental wellbeing.

Reply from Wendy Gilbert, Field Care Supervisor at Home Instead (Southampton)

Thank you so much for your wonderful review, it is really appreciated to know you feel supported in all aspects of your care with Home Instead. As your supervisor, I feel very privileged to know you feel so well looked after, informed of changes and and that the consistency is maintained for you which is keeping your mental wellbeing and social elements adhered too.

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Review from K E (Daughter of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience

From our very first contact with Home Instead, we have experienced nothing other than care, compassion and professionalism. The carers looking after Dad are compassionate and clearly have his needs as their number one priority. If there's anything that concerns them, we know about it immediately. We

hadn't realised it would be possible to keep Dad at home, in his home, and they have made that a reality. I know that they will continue to do everything they can to help support Dad and the family to keep Dad at home as long as we can.

Reply from Wendy Gilbert, Field Care Supervisor at Home Instead (Southampton)

Thank you for your very special comments, our commitment and loyalty to Dad and you as his family will always be our priority to ensure he stays home with love and memories around him.

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Review from J B (Daughter of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience

My father has been receiving excellent care since March 2024 this year from a team of 4 very caring, willing and thoughtful ladies. I cannot fault their reliability, continuity and punctuality. It helps me manage the worry and stress of caring for him knowing he values and gets on with all of them so

well. I am also reassured if there are any issues communication is always available to resolve issues promptly and reviews are carried out on a regular basis.
I would highly recommend Home Instead.

Reply from Jeanette Kirby, Field Care Supervisor at Home Instead (Southampton)

Thank you so much for your kind review. Your dad has a super team who ensure that his care is person-centred and of the best quality as with all of our clients, he is an absolute pleasure and the team adore working with him.

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Review from Jennifer W (Daughter of Client) published on 28 March 2024
Submitted via Postal Card • Report

Overall Experience

Your caregiver is a delight to have. Our mum bonded well with her. The care given and household duties done were just as we would do for our mum, truly a family touch with a professional edge and would highly recommend Home Instead to others. Thank you for all you do.

Reply from Laura Ayling, Field Care Manager at Home Instead (Southampton)

Thank you for your kind words, Jennifer. Mum was a joy to get to know whilst you and the family were away and I know her and the Care Professional built a quick relationship.

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Review from J J (Daughter of Client) published on 8 February 2024
Submitted via Postal Card • Report

Overall Experience

Mum is really cared for. She is clean, warm and well-fed. Her needs are always met. The carers will let us know if Mum needs anything. They will let us know immediately if Mum is under the weather. Overall the carers are excellent and always have Mum's needs at the centre of their role. Even the doctor

commented on how well she is cared for.

Reply from Ceilidh Prout, Field Care Supervisor at Home Instead (Southampton)

Thank you so much for your kind review.
Your mum has a lovely team and as we have seen, they go above and beyond to ensure her care is person-centred and of the best quality as with all of our clients, she is an absolute pleasure and the team adores working with her.

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Review from Lorna B (Daughter of Client) published on 30 January 2024
Submitted via Website • Report

Overall Experience

The team at Home Instead Southampton have provided outstanding care for our mum over the last year, from when we first contacted them until she fell and fractured her hip on Christmas Eve. She has subsequently been admitted to a care home. When the management team came and visited us at Mum's home,

they were very professional, knowledgeable, appropriately friendly and made Mum feel valued and listened to. On a later visit they brought her carers to meet her. We were very impressed with the service they provide.
They immediately built a brilliant rapport with Mum which grew as time went on. Their care of Mum was second to none, even to the point of immediately raising any concerns relating to her medical or physical needs to the GP to ensure it was addressed in a timely manner. They met all of Mum's care needs and in many cases "went that extra mile!"
As a senior nursing sister my hopes and expectations for my mum's care were always met, as were those of others. I highly recommend them!

Reply from Laura Ayling, Field Care Manager at Home Instead (Southampton)

Thank you for your lovely review. Right from the moment that I completed Mum's consultation and introduced her Care Professionals to her before her first visit, I could see that they would be the prefect match for each other! I'm so pleased that we met and exceeded your expectations - making clients feel valued and respected in their own homes is so important to us.

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Review from D J B (Client) published on 22 January 2024
Submitted via Website • Report

Overall Experience

Our carer brought with her a range of appropriate skills and a can-do attitude. We had a challenge with moving and disposing of furniture in preparation for the fitting of a lift from ground to first floor and, of course, vice versa. She was full of good ideas which were practical and sensible; and

worked hard to see they were done!
We also met the management staff who were very clear in their instructions and what the carer could do. It was clear that they had trained their employees with a range of skills to cover a wide range of tasks. Furthermore they had applied risk analysis so that clients would live more safely. All-in-all a firm that knew the business and would provide a good resilient service which included matching suitable carers to suitable clients. We thoroughly recommend them.

Reply from Ceilidh Prout, Field Care Supervisor at Home Instead (Southampton)

Thank you so much for your review, it was an absolute pleasure to meet you and your lovely wife, and your Care Professional felt so welcomed by you into your home. She is so glad she could assist you even for a short time.
We are all absolutely amazed how well you have both recovered and wish you all the best and continuing health for the future.

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Review from S P (Daughter of Client) assisted by family/friend published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience

Mum is very happy with the care given.

Reply from Laura Ayling, Field Care Manager at Home Instead (Southampton)

We are so pleased Mum's happy with her team of care professionals - they love supporting Mum to live well and independently in her own home.

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Review from Nick I (Son of Client) published on 28 August 2023
Submitted via Website • Report

Overall Experience

The managers, staff, and carers at Home Instead Southampton are really good. My mother had used them for a couple of years. She had a fall 10 weeks ago, ended up in hospital, and went to a care home.
She seemed well enough to go back home after about 9 weeks. Home Instead did a fantastic job helping

to get her home but unfortunately it became clear my mother was not fit enough, even with three visits a day. I was physically and emotionally exhausted keeping an eye on her after the first night, they could not have been more caring or understanding for me and my mother. The management were clearly more concerned about our well-being than the loss of business. I could not recommend them more strongly. I would like to thank them all for their loving professionalism.

Reply from Laura Ayling, Field Care Manager at Home Instead (Southampton)

Thank you for such a lovely review – it is a shame that Mum is unable to remain in her own home, but it was a pleasure to get to know you and her through the process and her time with Home Instead. Mum is a very special lady, and her stories will be missed by the Care Professionals.

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