Home Instead (Southampton)

Both my mother and myself are very pleased with the support from the Home Instead CareGivers. They are punctual, friendly and keen to help my mother live as independent a life as possible. The agency has worked very hard to ensure that continuity of care is provided by a small team of CareGivers. Although not cheap, the standard of care is excellent.

I am very happy with the service, and it has made a significant improvement in my life.

For the past 3 years, Home Instead have enabled Mum to maintain an independent life in her own home. Her team of CareGivers has remained remarkably constant; all are professional in their outlook and provide mum with friendly companionship while taking care of her needs. The Management Team and methodology at Home Instead inspires confidence that the company will provide a measurably high standard of care into the future.

All the carers have been very professional, very caring and friendly. I feel very happy and reassured they are there every day.

Dad and I were really pleased with the whole service we received from Home Instead. At times they went above and beyond to help us out of difficult times. They were very accommodating and genuinely caring. I would have no hesitation in recommending them. Thank you to everyone who looked after Dad.

Very good, punctual, friendly and provide a caring service.

I have been a user of this service for 5 years and have been impressed by the quality of my carers, their versatility and timekeeping. The office back up is also of good quality, for instance in lettin me know about changes to carers schedule of visits.

Home Instead can certainly be relied upon to respond well in an emergency situation!

Thank you, Home Instead.

Home Instead is the best, caring, consistent, professional, reliable. Seeing my caregiver is the highlight of my week. Without them, I would be in a terrible pickle.

Excellent service. First-rate care.

Carers that go above and beyond. 1st class from office to the caregiver. They always listen, always aim to make it happen.

First class communication.

Very happy with the level of care and service provided. Very friendly and caring staff who have helped my grandparents immensely.

Polite, punctual. Very good companions!

The quality of the care my dad gets is excellent, it is noticeable that his general well being has improved as a result of the regular care visits he has been receiving. For my part, I have found that both the carers and the management team have been very well organised and we have a superb working relationship. As Dad's needs have changed, Home Instead have been quick to both inform me and adjust the care support provided. I am now able to not have to worry about how Dad is. I would strongly recommend Home Instead as an excellent care support agency.

We have found Southampton Home Instead to be a thoroughly professional and caring company. The management has shown great organisational skill to provide the level of care that we believed my mother required, at a time when they were already heavily committed. The level of patience and dedication of the careers has been exceptional over the seven months that we have been using the Home Instead services. We are very happy that we managed to persuade them to take on the care of my mother at a time when we were finding it very difficult to find a solution to our needs.

The care and support that my Dad gets from the team of Home Instead is excellent. Dad feels safe and comfortable in his own home with their help and support and I am very grateful for their help as it enables me to work. They are also very kind and helpful if we have any problems.

Home Instead have provided care for my mother for the last few years and I honestly don't know how mum would stay living independently in her own home without them. The carer team give amazing continuity and their care is second to none. They add so much to mum's life and ensure she is happy and content. The office staff too, are always so helpful and understanding and oversee the whole service really well. Thanks again to everyone!

Since contacting Home Instead, the whole family have been really impressed at the friendly and adaptive approach to providing care that Home Instead have provided since the middle of last year (2018). We initially contacted them to provide care to my mother-in-law and father-in-law, as my mother-in-law was discharged from hospital with terminal lung cancer and my father-in-law has dementia. Since taking them on, all the carers have provided a sympathetic, calm and friendly approach to the care they provided. Since then, we have sadly lost my mother-in-law but they continue to provide a high level of care and compassion to my father-in-law, in particular with his dementia, they are patient and understanding with him. When you hear of some, quite frankly alarming stories about carers, I can say hand on heart, Home Instead provide a level of care that we, as the family, feel happy and confident that we chose the right team to provide the care that my in-laws deserve. We rate them highly.

Mum has been extremely pleased with the service received. The ladies that visit have taken time to chat with Mum and get to know her better. They listened to Mum during a period of loneliness. They will also undertake household chores as directed my very houseproud mum.

I first made contact with Home Instead at the end of Aug 2018 with a view to putting morning care in place for my mother. It started in September and from day 1 they have been a pleasure to deal with. We are now over 3 mths into this arrangement and they have never let my mother down. When I've asked for additional help (e.g. hospital visits) they have gone out of their way to accommodate her requirements. Two ladies were nominated to supply care to my mother and both, as far as she is concerned have become 'friends'. She very much looks forward to their 'visits'! Care is never cheap and I'm sure Home Instead are not the cheapest in the area, but as with most things, you get what you pay for. From my perspective, my mother is getting value for money, not that she values the care she gets in monetary terms - from her perspective she now has 2 new 'friends' who are helping her with her daily needs. I can not praise or thank Home Instead enough. I am very happy to recommend them! 5* service!!