Home Instead (Southampton)

Pavilion 7, 14 Little Park Farm Road, Segensworth, Southampton PO15 5TD
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9.7 161 Reviews
  • Home Instead (Southampton), Southampton
Home Instead Southampton are very proud to have been awarded the rating of Outstanding in the Caring Category (March 2022) by the CQC and you can view the excellent report online or on their website.

It can be overwhelming, wondering where to start, when first considering in home care services for a loved one, and the team at Home Instead Southampton are here to help. They can give help and assurance to families that their loved ones can remain at home and be cared for in an individual, compassionate and sensitive way.

Whether it is personal care, companionship, home help, dementia care, end of life care or live in care, their home care services are carefully tailored to the unique needs of the individual. This is particularly important for those suffering with dementia or Alzheimer's, where consistent support and engagement with the client is key to achieving positive outcomes. Home Instead are committed to providing the highest standards of care, ensuring Care Professionals respect the privacy and dignity of those they support.

The team specialise in care for adults in and around Southampton, enabling them to remain at home, where they are most happy and comfortable. They also support individuals with sensory and physical impairment and are registered by the Care Quality Commission (CQC) to provide personal care. A number of clients are living with dementia or Alzheimer's and families come to Home Instead for support because of the provider's consistent approach to the same Care Professionals visiting their loved ones. The team find this consistency and relationship led care achieves the best outcomes. They support their staff to deliver such a huge variety of home care from companionship, home help and housekeeping, to personal care, palliative care, and live-in-care.

They welcome and receive regular feedback on the service they provide.
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Care Provided by Home Instead (Southampton)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Available on request

Contact Home Instead (Southampton) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Home Instead (Southampton) to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Mike Harrold (Managing Director)

Home Instead (Southampton) Reviews (161)

9.7

Home Instead (Southampton) has a Review Score of 9.7 (9.724) out of 10, based on 15 reviews in the last 2 years.
Over all time Home Instead (Southampton) has 161 reviews.

Overall Experience
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Reviewer Connection to Home Instead (Southampton)
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Total of 161, showing 61-80
Review from Adrian W (Son of Client) published on 19 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
For the past 3 years, Home Instead have enabled Mum to maintain an independent life in her own home. Her team of CareGivers has remained remarkably constant; all are professional in their outlook and provide mum with friendly companionship while taking care of her needs. The Management Team and methodology
at Home Instead inspires confidence that the company will provide a measurably high standard of care into the future.
Reply from Luisa Castle at Home Instead (Southampton)Thank you so much for your kind words, which resonate with what we strive to achieve in supporting our clients. Creating independence, consistency of same CAREGivers visits and of course the relationships we build. The Client Manager and rest of the team really appreciate your comments.
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Review from P S (Daughter-in-law of Client) published on 13 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the carers have been very professional, very caring and friendly. I feel very happy and reassured they are there every day.
Reply from Luisa Castle at Home Instead (Southampton)We are very grateful for your kind review of our service and pleased for the peace of mind we are bringing you and the family.
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Review from A D (Daughter of Client) published on 14 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad and I were really pleased with the whole service we received from Home Instead. At times they went above and beyond to help us out of difficult times. They were very accommodating and genuinely caring. I would have no hesitation in recommending them. Thank you to everyone who looked after Dad.
Reply from Luisa Castle at Home Instead (Southampton)Thank you for taking the time to review our service. Going the extra mile is in our DNA because we genuinely care about all our clients. I will happily share your comments with the CAREGiver team who supported your dad. Thank you again.
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Review from M W (Client) assisted by family/friend published on 25 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good, punctual, friendly and provide a caring service.
Reply from Luisa Castle at Home Instead (Southampton)So delighted to learn that your mother is enjoying the service as much as the CAREGivers are in building a relationship with her. Thank you for reviewing our service and rating us as excellent. We appreciate you sharing your feedback.
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Review from P C (Client) published on 5 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been a user of this service for 5 years and have been impressed by the quality of my carers, their versatility and timekeeping. The office back up is also of good quality, for instance in lettin me know about changes to carers schedule of visits.
Reply from Luisa Castle at Home Instead (Southampton)It is lovely to read your review and thank you for your words and for being such a long-standing client. It is our privilege to support you.
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Review from Terence O (Husband of Client) published on 21 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead has provided care for my wife for nearly four years and has never disappointed. The caregivers are a major strength of the organisation - I have always found them to be friendly, reliable, helpful, thoughtful and punctual but last month one even exceeded my expectations! As she was leaving,
I stood up and promptly collapsed, badly twisting my knee and cutting my head open. The caregiver's response was magnificent, having made me comfortable and staunched the flow of blood she called for an ambulance and then searched my contact list to find some relatives close enough to help. She stayed on whilst I was taken off to A&E and organised the helpers to look after my wife before eventually making her own way home.
Home Instead can certainly be relied upon to respond well in an emergency situation!
Reply from Luisa Castle at Home Instead (Southampton)What a wonderful endorsement of all that is great about Home Instead caregivers. Your words are so much appreciated and we are delighted you returned home after your trip to A & E and all was well. Thank you again!
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Review from B M (Client) published on 19 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead has changed my life. I look forward to the carers coming, although I can do a lot for myself, the extra help is very reassuring. I am less tired than I was when I did everything myself.
Thank you, Home Instead.
Reply from Luisa Castle at Home Instead (Southampton)What a lovely and humbling review - thank you!
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Review from D P (Client) published on 29 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead is the best, caring, consistent, professional, reliable. Seeing my caregiver is the highlight of my week. Without them, I would be in a terrible pickle.
Reply from Luisa Castle at Home Instead (Southampton)What a lovely review - thank you so much. We are so pleased that you find your CAREGiver such strong support to you.
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Review from Albert R (Client) assisted by family/friend published on 24 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service. First-rate care.


Carers that go above and beyond. 1st class from office to the caregiver. They always listen, always aim to make it happen.


First class communication.

Reply from Luisa Castle at Home Instead (Southampton)Thank you so much for this fantastic review which says so much about what Home Instead aspires to achieve to enhance the lives of our clients. We appreciate your comments.
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Review from Annmaree R (Granddaughter of Client) published on 24 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very happy with the level of care and service provided. Very friendly and caring staff who have helped my grandparents immensely.
Reply from Luisa Castle at Home Instead (Southampton)Wonderful to learn how pleased you are with our service and the difference our CAREGiver visits are making to your grandparents.
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Review from John S (Client) published on 4 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Polite, punctual. Very good companions!
Reply from Luisa Castle at Home Instead (Southampton)Building strong relationships is at the heart of what we do, so we are delighted to learn you find our CAREGiver such good companions. Thank you for reviewing our service.
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Review from Steve H (Son of Client) published on 1 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad has Dementia and is recently widowed. His general health is OK, for his age, but his eyesight and hearing are both poor. As I live over 40 miles away, I was finding it difficult to look after my dad's needs and fit in with work and family commitments. Home Instead was recommended to me by a work
colleague and they have been an absolute Godsend.
The quality of the care my dad gets is excellent, it is noticeable that his general well being has improved as a result of the regular care visits he has been receiving. For my part, I have found that both the carers and the management team have been very well organised and we have a superb working relationship. As Dad's needs have changed, Home Instead have been quick to both inform me and adjust the care support provided. I am now able to not have to worry about how Dad is. I would strongly recommend Home Instead as an excellent care support agency.
Reply from Luisa Castle, Managing Director at Home Instead (Southampton)What a wonderful review - thank you for your words. It is so pleasing to read that your father's well-being has improved with the high quality care, consistent he is receiving. The relationship we have with your dad and yourself is very strong and working collaboratively we will continue to respond swiftly to your dad's needs.
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Review from Malcolm B (Son of Client) published on 4 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have found Southampton Home Instead to be a thoroughly professional and caring company. The management has shown great organisational skill to provide the level of care that we believed my mother required, at a time when they were already heavily committed. The level of patience and dedication of
the careers has been exceptional over the seven months that we have been using the Home Instead services. We are very happy that we managed to persuade them to take on the care of my mother at a time when we were finding it very difficult to find a solution to our needs.
Reply from Luisa Castle at Home Instead (Southampton)We are so pleased to receive such fantastic reviews as yours and thank you for taking the time to share your experience. We always want to support those who need the Home Instead approach to care and are delighted that after we were able to make it happen you are so pleased with the outcome.
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Review from Dawn M (Daughter of Client) published on 19 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care and support that my Dad gets from the team of Home Instead is excellent. Dad feels safe and comfortable in his own home with their help and support and I am very grateful for their help as it enables me to work. They are also very kind and helpful if we have any problems.
Reply from Luisa Castle at Home Instead (Southampton)Thank you for your excellent review. We are so very pleased, how not only your dad feels safe and comfortable, but the peace of mind this brings you, as his daughter.
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Review from Mo F (Daughter of Client) published on 8 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead have provided care for my mother for the last few years and I honestly don't know how mum would stay living independently in her own home without them. The carer team give amazing continuity and their care is second to none. They add so much to mum's life and ensure she is happy and content.
The office staff too, are always so helpful and understanding and oversee the whole service really well. Thanks again to everyone!
Reply from Luisa Castle at Home Instead (Southampton)What a wonderful review - thank you so much. Over the years we have got to know your mother very well and everyone is so fond of her. As we say in Home Instead, we provide the care that we would wish for our own mother or father and we are so pleased to hear how happy you and your mother are!
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Review from Mark W (Son-in-law of Client) published on 28 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since contacting Home Instead, the whole family have been really impressed at the friendly and adaptive approach to providing care that Home Instead have provided since the middle of last year (2018). We initially contacted them to provide care to my mother-in-law and father-in-law, as my mother-in-law
was discharged from hospital with terminal lung cancer and my father-in-law has dementia. Since taking them on, all the carers have provided a sympathetic, calm and friendly approach to the care they provided. Since then, we have sadly lost my mother-in-law but they continue to provide a high level of care and compassion to my father-in-law, in particular with his dementia, they are patient and understanding with him. When you hear of some, quite frankly alarming stories about carers, I can say hand on heart, Home Instead provide a level of care that we, as the family, feel happy and confident that we chose the right team to provide the care that my in-laws deserve. We rate them highly.
Reply from Luisa Castle at Home Instead (Southampton)Thank you so much for your comprehensive review of our service to your loved ones. We passionately support those living with dementia, knowing that understanding and compassion achieve the best outcomes. I will be delighted to share your comments with the team.
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Review from Avril (Daughter of Client) published on 15 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been extremely pleased with the service received. The ladies that visit have taken time to chat with Mum and get to know her better. They listened to Mum during a period of loneliness. They will also undertake household chores as directed my very houseproud mum.
Reply from Luisa Castle at Home Instead (Southampton)Thank you for your review and kind words. Our minimum one hour visits by the same CAREGivers lead to building trust and meaningful friendships.
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Review from Neil P (Son of Client) published on 19 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I first made contact with Home Instead at the end of Aug 2018 with a view to putting morning care in place for my mother. It started in September and from day 1 they have been a pleasure to deal with. We are now over 3 mths into this arrangement and they have never let my mother down. When I've asked
for additional help (e.g. hospital visits) they have gone out of their way to accommodate her requirements. Two ladies were nominated to supply care to my mother and both, as far as she is concerned have become 'friends'. She very much looks forward to their 'visits'! Care is never cheap and I'm sure Home Instead are not the cheapest in the area, but as with most things, you get what you pay for. From my perspective, my mother is getting value for money, not that she values the care she gets in monetary terms - from her perspective she now has 2 new 'friends' who are helping her with her daily needs. I can not praise or thank Home Instead enough. I am very happy to recommend them! 5* service!!
Reply from Graeme Cann at Home Instead (Southampton)What a wonderful review and thank you so much for taking the time to provide such comprehensive and positive feedback on our service. We strive to be the best we can for each of our clients and it is so pleasing to hear that our CAREGivers are so highly valued, as is your mother. Thank you!
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Review from Shirley R (Friend of Client) published on 3 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers are very punctual and reliable - never actually known them to be late, let alone not turn up! Know the routine, the client seems very comfortable with them, nice having the same carers.
Reply from Graeme Cann at Home Instead (Southampton)What a wonderful review - thank you! This is the Home Instead way - punctuality, reliability and consistency of CAREGiver. It's about building trust and friendship. Thank you again.
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Review from Angela P (Sister of Client) published on 23 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead provides a companion to visit my brother who lives in a residential care home. My brother looks forward to and enjoys the visits from the companion. It helps to stimulate his conversation and also it means he has the undivided attention of someone for a few hours.


The Home Instead companion

who visits my brother has got to know and understand him very well over the years. In fact, he knows my brother so well that, he is aware of when my brothers physical or mental well being is in decline. He passes on his observations to the Office Manager and she telephones me to let me know exactly what’s happening. Without Home Instead I wouldn’t know how my brother was. I live 140 miles away from my brother and there are no friends or family close enough to visit him.
Reply from Graeme Cann at Home Instead (Southampton)Thank you very much for taking the time to write your review. Companionship and relationship is at the heart of all we do at Home Instead, to enhance the lives of our clients, so your comments are very much appreciated.
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Current Review Score: 9.7 (9.724)

Overview of Review Score

The Review Score of 9.7 (9.724) out of 10 for Home Instead (Southampton) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.874 for Home Instead (Southampton) is calculated as follows: ( (77 Excellents x 5) + (9 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 87 Ratings = 4.874
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Home Instead (Southampton) is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 = 4.85
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Mar 2020

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (11)

Meet the Team (17)

Mike & Greg

Mike & Greg Harrold

Job Title: Owner & Director Joined: 2019

Mike & Greg (father and son) joined the Home Instead Southampton community in late 2019 and we look forward to continuing the 10-year legacy that has been created by the founding owners Luisa and Graeme.

Mike

Mike Harrold

Job Title: Director Joined: 2019

With over 30 years of senior business management experience and a real desire to make a positive difference in our community, Mike is on a “spiritual” mission to deliver quality care to all of our Clients and to go above and beyond with support for our Care Professionals!

Greg

Greg Harrold

Job Title: Director Joined: 2019

Having grandparents who always cared for the vulnerable in our society has certainly given Greg the caring genes! He has an innate passion for the care and support of the elderly and is ideally suited to Home Instead with his strong work ethic and business knowledge.

Laura

Laura Ayling

Job Title: Operations Manager Joined: 2012

Laura joined us in 2012 and had 7 years as a Care Professional delivering quality Care to our Clients before being a Field Care Supervisor and now Operations Manager. Laura lives at Home Instead! Her broad knowledge and experience provide stability and peace of mind.

Marilyn

Marilyn Jackson

Job Title: Live in Manager Joined: 2013

I joined Home Instead in April 2013 and was responsible for CAREGiver recruitment.


I have over 30 years of experience in recruitment and obtained my qualifications with the REC, of which I am a Fellow. I also have an NVQ 4 in Management and a Certificate in Personnel Practice.


Before joining Home Instead, I worked for 11 years within the Health and Social Care sector as a Registered Manager. During this time, I also managed a Specialist Nurses Division, recruiting Theatre Nurses, Prison Nurses, Mental Health Nurses, Occupational Health Nurses and Learning Disability Nurses.


My experiences working within the healthcare sector have definitely been the most fulfilling. I am passionate about helping older people retain their independence and dignity and remain safely in their own homes. Selecting the right people to join our family of CAREGivers keeps me extremely busy, but it is always interesting meeting new people and offering them the opportunity to join us and make a real difference to older people. I watch them grow in confidence and hear about the relationships they have with our clients, and it makes me really proud of my role, connecting people and making them feel good.


I also help out at the memory cafe we run every second and fourth Wednesday of the month. This makes a change to being in the office but also gives me a chance to meet people who are coping with dementia, and I try to brighten up their day if I can.


I get to meet and greet everyone who comes to our lovely office, so there is really never a dull moment in my working day. I share Home Instead's values and ethos, and I know that by being part of the team, we all work hard to make all the difference we can.

Zoe

Zoe Searle

Job Title: Recruitment Joined: 2022

Zoe is the lead recruiter for the hourly care pros, ensuring that all Care Professionals receive the famous “Disney Experience” and feel welcomed and valued. Zoe assists with interviews and ensures that the recruitment process is stress-free and fun.

Jenny

Jenny Carter

Job Title: Training & Retention Lead

Having been a great Care Professional means Jenny has a clear understanding of her Training and Retention role to look after both the Client and the Care Professional. She is a compassionate person who connects well with people and is ideal for assisting with training.

Glenda

Glenda Arendse

Job Title: Field Care Supervisor Joined: 2021

Joining Home Instead in early 2021 as a Care Professional, Glenda's passion is providing the highest possible Care to our Clients led her to become a Senior Care Professional and now a Field Care Supervisor. Glenda ensures all our Clients are 100% supported always.

Sam

Sam Tanner

Job Title: Business Development Manager Joined: 2025

Sam joined in May 2025 to lead our Business Development, Marketing and Networking. With a background spanning events, content writing and marketing and 9 years as a Charity Manager, caring for others is simply part of who she is. If you see her out, please say 'hello'!

Mandy

Mandy Macintosh

Job Title: Care Consultant Joined: 2025

Mandy joined Home Instead Southampton as a Care Consultant.

Corinne

Corinne Harris

Job Title: Field Care Supervisor Joined: 2022

Corinne joined Home Instead in 2022 as a Care Professional and progressed to a Senior role. Passionate about caring for others, she wanted to support clients and Care Professionals. Now a Field Care Supervisor, Corinne does this with dedication, ensuring everyone feels valued.

Katie

Katie Thompson

Job Title: Care Pro Support

Katie works as a Care Pro Support for Home Instead Southampton.

Michelle

Michelle Beeton

Job Title: Care Joined: 2025

Michelle is new to the team at Home Instead Southampton.

Rhiannon

Rhiannon Randall

Job Title: Scheduler

Rhiannon works as a Scheduler at Home Instead Southampton.

Rita

Rita Somogyi

Job Title: Scheduler

Rita works as a Scheduler for Home Instead Southampton.

Laura

Laura Algar

Job Title: Scheduler

Laura works as a scheduler for Home Instead Southampton.

Tracey

Tracey Turner

Job Title: Bookkeeper

Tracey works as our Bookkeeper at Home Instead Southampton.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Southampton) to verify any information. View our terms and conditions. Home Instead (Southampton) has an Enhanced Service - more info.