Home Instead (Southampton)

Thank you so much, Kim, for your lovely review. Our caregivers really enjoy going in to support your lovely Mum and it is a pleasure for us to do so. Here at Home Instead we strive to provide an excellent service to all our clients and match them carefully to our caregivers who are all trained to put our clients at the front and centre of everything they do whilst adding that extra personal touch wherever possible. We are looking forward to supporting Mum for many years to come.

Thank you for your lovely review and words, Richard.
It is pleasure looking after your sister and knowing that it provides you with such peace of mind that she is being cared for so with you distance being so great. Your sister has a great team of CAREGivers who are very fond of her and are always happy to help with that extra mile you mentioned!

Thank you for your kind words, Christine.
It was an absolute pleasure to have met Dad and to provide support not only to carry out his wishes to stay at home but to also allow you and Mum that time to gather your thoughts.
I know the CAREGivers became very fond of Dad very quickly and when I visited he would often raise a smile for them as they chatted away. Thank you again.

Thank you so much for your lovely review. We really do like hearing about the difference we are making to our clients, especially during this difficult time. Mum’s caregiver’s have built such a lovely relationship with her and will always work in a person-centred way, putting Mum at the centre of everything they do. They will both be able to see your review and I am sure they will be very grateful for your kind words and pleased that they are making such a huge difference to, not only mum, but you all. Thanks again.

Thank you so much for your lovely words. I’m really pleased that Dad now looks forward to his visits and the new schedule seems to be working well. The careegiver’s really enjoy Dad’s company and I hear he is now teaching them to paint, which is just lovely.

Thank you so much for your lovely review. We have certainly come a long way since I initially met Dad six months ago! We do feel very strongly about matching our clients and CAREGiver’s as it makes building those trusting relationships so much easier. Thanks again for taking the time to share your thoughts with us.

Thank you for your lovely review. Consistency is so important when supporting our lovely clients and we always do our best to match our caregiver’s. Mum has a lovely team supporting her, they enjoy each other’s company and I know Mum really appreciates their pro-active approach. We pride ourselves on our punctuality and know how important it is for our clients to know who is coming, and at what time. Thank you again.

Thank you so much for your lovely words. Your uncle makes it very easy for us as he is such a character! The caregivers love supporting him and he is really opening up to them and sharing his life stories. The Client Portal is proving to be a saviour for a lot of families, especially for those who don’t live local to their loved one, it also makes us much more responsive to any concerns or changing needs. Communication is our top priority, so it’s good to hear we are meeting your expectations. We hope we can continue to support him to live safe and well at home.

Thank you so much for your review, Sheelagh. Mum is such a lovely lady, and a real pleasure to support. She was so apprehensive when we initially started, but look at her now… opening up to her CAREGivers and enjoying a varied diet! It’s lovely to see.

Thank you so much for your lovely review. The CAREGiver’s will always treat Dad with the utmost dignity and respect, and support him to the best of their ability to keep him safe and well at home, they think very highly of him. There’s certainly never a dull moment when supporting Dad, he’s such a cheeky character! I’m so pleased we were able to take the pressure off you a little and cover your visits, and we will continue to do so for as long as you need us.

Thank you, it’s so lovely to hear how pleased you are with the support Mum receives. I agree, the CAREGivers really do a wonderful job and Mum has a lovely, dedicated team caring for her. I have to say she has been such an inspiration overcoming and getting through her recent ordeals, and still always smiling. We strive to maintain a high level of communication and offer as much support to our clients loved ones as we can, so it’s great to hear that we have made these difficult times a little easier for you too.

It's so lovely to hear that our CAREGivers have succeeded in forming such a familial bond with your mum and that your family is reassured about the professional and over-and-above approach they bring to every visit. We are also delighted to hear about the strong working relationship you have built with the Client Manager, as we want our clients to consider everyone who works for Home Instead to be just as supportive and professional as the CAREGivers. We very much look forward to providing a strong service you and your mum have become accustomed to for many years to come and thank you very much for your informative feedback.

Thank you very much for your wonderful review. We select our CAREGivers carefully to ensure every client gets the high-quality service you have described, and we are delighted to hear it is benefiting your mum so well.

Many thanks for your high praise of both our CAREGivers and the office staff. We always strive to maintain high levels of communication with our clients, and we believe that the companionship provided by our CAREGivers is one of the most important services we offer. It is nice to hear how much this support has meant to you, and that we have been flexible to your needs.

Many thanks for your great review and for the kind words. We are very happy to hear that the standard of care is excellent and that the CAREGivers are consistent, this is what we strive for. All our CAREGivers are trained to ensure they can provide the very best service and ultimately improve the quality of life for all our clients.