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Home Instead (Southampton)

Pavilion 7, 14 Little Park Farm Road, Segensworth, Southampton, Hampshire PO15 5TD
Home Instead (Southampton) Logo
Home Instead (Southampton) logo
Mum has been extremely pleased with the service received.Avril(Daughter of Client/Service User)
Home Instead (Southampton), Southampton
Home Instead Senior Care (Southampton) have been completely fantastic!Laura S(Daughter of Client/Service User)
Home Instead (Southampton), Southampton
I honestly don't know how mum would stay living independently in her own home without themMo F(Daughter of Client/Service User)
Home Instead (Southampton), Southampton

Home Instead Southampton are very proud to have been awarded the rating of Outstanding in the Caring Category (March 2022) by the CQC and you can view the excellent report online or on their website.

It can be overwhelming, wondering where to start, when first considering in home care services for a loved one, and the team at Home Instead Southampton are here to help. They can give help and assurance...  

Care Provided by Home Instead (Southampton)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Prices

Available on request

Contact Home Instead (Southampton) to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Group/Owner

Person in charge

  • Mike Harrold (Managing Director)

Home Instead (Southampton) Reviews (163)

9.8

Home Instead (Southampton) has a Review Score of 9.8 (9.767) out of 10, based on 16 reviews in the last 2 years. Over all time Home Instead (Southampton) has 163 reviews.

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Showing 163 reviews matching selected criteria
Review from Betty C (Daughter of Client) published on 12 August 2015 Submitted via Postal Card
Overall Experience

Over the 2 and a half years service we have been very happy with Home Instead Senior Care in every way, from the care givers to management. All are very efficient and professional, cannot fault the system- the best I know and would recommend to anybody.

Reply from Graeme Cann, Director at Home Instead (Southampton)

Thank you for your wonderful comments. We strive to provide a professional, caring service where the needs of the client, and their family are fully considered.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Patrick K (Client / Service User) published on 7 August 2015 Submitted via Postal Card
Overall Experience

They've done everything we've asked then to and more. Our carers are very helpful and has done additional things, they will do anything we ask they are very good.

Reply from Graeme Cann, Director at Home Instead (Southampton)

Thank you for your comments Patrick. Our CAREGiver team always want to go the extra mile and do those little things that make a difference to the lives of our clients.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Dave G (Son of Client) published on 7 August 2015 Submitted via Postal Card
Overall Experience

I have used Home Instead for nearly a year now for my elderly mum to have a regular shower, we are so lucky to have such a wonderful person as her carer, who mum really enjoys the company of. I have also found the other girls who have helped my mum very nice and helpful too. Well done Home Instead, I would thoroughly recommend these people to anyone. 10/10!

Reply from Graeme Cann, Director at Home Instead (Southampton)

Dear David, thank you so much for your wonderful comments. When we start care for a new client we take time to select a CAREGiver who we believe is well matched to the individual. We are really pleased that the CAREGiver and your mum get on so well.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 March 2020
Overall Good
  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

News (0)

News

There are no news items for Home Instead (Southampton).

Awards / Recognitions (11)

  • Recipient: Home InsteadDate: Friday 30 May 2025
  • Recipient: Home InsteadDate: Friday 31 May 2024
  • Recipient: Home InsteadDate: Wednesday 31 May 2023

Meet the Team (17)

Mike & Greg Harrold Job Title: Owner & Director Joined: 2019
Mike & Greg Harrold

Mike & Greg (father and son) joined the Home Instead Southampton community in late 2019 and we look forward to continuing the 10-year legacy that has been created by the founding owners Luisa and Graeme.

Mike Harrold Job Title: Director Joined: 2019
Mike Harrold

With over 30 years of senior business management experience and a real desire to make a positive difference in our community, Mike is on a “spiritual” mission to deliver quality care to all of our Clients and to go above and beyond with support for our Care Professionals!

Greg Harrold Job Title: Director Joined: 2019
Greg Harrold

Having grandparents who always cared for the vulnerable in our society has certainly given Greg the caring genes! He has an innate passion for the care and support of the elderly and is ideally suited to Home Instead with his strong work ethic and business knowledge.

Laura Ayling Job Title: Operations Manager Joined: 2012
Laura Ayling

Laura joined us in 2012 and had 7 years as a Care Professional delivering quality Care to our Clients before being a Field Care Supervisor and now Operations Manager. Laura lives at Home Instead! Her broad knowledge and experience provide stability and peace of mind.

Marilyn Jackson Job Title: Live in Manager Joined: 2013
Marilyn Jackson

I joined Home Instead in April 2013 and was responsible for CAREGiver recruitment.

I have over 30 years of experience in recruitment and obtained my qualifications with the REC, of which I am a Fellow. I also have an NVQ 4 in Management and a Certificate in Personnel Practice.

Before joining Home Instead, I worked for 11 years within the Health and Social Care sector as a Registered Manager. During this time, I also managed a Specialist Nurses Division, recruiting Theatre Nurses, Prison Nurses, Mental Health Nurses, Occupational Health Nurses and Learning Disability Nurses.

My experiences working within the healthcare sector have definitely been the most fulfilling. I am passionate about helping older people retain their independence and dignity and remain safely in their own homes. Selecting the right people to join our family of CAREGivers keeps me extremely busy, but it is always interesting meeting new people and offering them the opportunity to join us and make a real difference to older people. I watch them grow in confidence and hear about the relationships they have with our clients, and it makes me really proud of my role, connecting people and making them feel good.

I also help out at the memory cafe we run every second and fourth Wednesday of the month. This makes a change to being in the office but also gives me a chance to meet people who are coping with dementia, and I try to brighten up their day if I can.

I get to meet and greet everyone who comes to our lovely office, so there is really never a dull moment in my working day. I share Home Instead's values and ethos, and I know that by being part of the team, we all work hard to make all the difference we can.

Zoe Searle Job Title: Recruitment Joined: 2022
Zoe Searle

Zoe is the lead recruiter for the hourly care pros, ensuring that all Care Professionals receive the famous “Disney Experience” and feel welcomed and valued. Zoe assists with interviews and ensures that the recruitment process is stress-free and fun.

Jenny Carter Job Title: Training & Retention Lead
Jenny Carter

Having been a great Care Professional means Jenny has a clear understanding of her Training and Retention role to look after both the Client and the Care Professional. She is a compassionate person who connects well with people and is ideal for assisting with training.

Glenda Arendse Job Title: Field Care Supervisor Joined: 2021
Glenda Arendse

Joining Home Instead in early 2021 as a Care Professional, Glenda's passion is providing the highest possible Care to our Clients led her to become a Senior Care Professional and now a Field Care Supervisor. Glenda ensures all our Clients are 100% supported always.

Sam Tanner Job Title: Business Development Manager Joined: 2025
Sam Tanner

Sam joined in May 2025 to lead our Business Development, Marketing and Networking. With a background spanning events, content writing and marketing and 9 years as a Charity Manager, caring for others is simply part of who she is. If you see her out, please say 'hello'!

Mandy Macintosh Job Title: Care Consultant Joined: 2025
Mandy Macintosh

Mandy joined Home Instead Southampton as a Care Consultant.

Corinne Harris Job Title: Field Care Supervisor Joined: 2022
Corinne Harris

Corinne joined Home Instead in 2022 as a Care Professional and progressed to a Senior role. Passionate about caring for others, she wanted to support clients and Care Professionals. Now a Field Care Supervisor, Corinne does this with dedication, ensuring everyone feels valued.

Katie Thompson Job Title: Care Pro Support
Katie Thompson

Katie works as a Care Pro Support for Home Instead Southampton.

Michelle Beeton Job Title: Care Joined: 2025
Michelle Beeton

Michelle is new to the team at Home Instead Southampton.

Rhiannon Randall Job Title: Scheduler
Rhiannon Randall

Rhiannon works as a Scheduler at Home Instead Southampton.

Rita Somogyi Job Title: Scheduler
Rita Somogyi

Rita works as a Scheduler for Home Instead Southampton.

Laura Algar Job Title: Scheduler
Laura Algar

Laura works as a scheduler for Home Instead Southampton.

Tracey Turner Job Title: Bookkeeper
Tracey Turner

Tracey works as our Bookkeeper at Home Instead Southampton.

Frequently Asked Questions about Home Instead (Southampton)

How many Carers does Home Instead (Southampton) employ?

Home Instead (Southampton) employs 90 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Southampton) to verify any information. View our terms and conditions. Home Instead (Southampton) has an Enhanced Service - more info.