Home Instead (Southampton)

I changed my dad's care agency to Home Instead in January 2016 and it was one of the best decisions I ever made. From day 1 my dad was treated with respect and kindness. Meetings were arranged to sort out the hours needed and to see which carers would best suit my dad. As my 95-year-old dad had dementia, it was difficult but he was included in all meetings and his opinion was asked for. When the carers started they treated my dad with kindness and he soon regarded them as friends. They did all they could to make him feel happy and safe. As for myself, I was contacted immediately if they felt he needed medical help. As I lived quite a distance from my dad it was a comfort to me to know he was being well looked after and when I visited once a week it was immediately obvious that the carers were indeed caring people. Sadly my dad died at the end of November but I know during his last few months he felt happy, safe and knew his carers would come when they said they would.

No complaints at all. You couldn't provide a better service. The ladies are splendid.

My husband has been receiving support from Home Instead for about 18 months. During this time the carer has always shown patience and understanding, becoming a good companion whose visits are much appreciated bu us both. When I have had contact with the office staff they have all been very friendly and helpful.

Listened when initial carer match wasn't suitable. The replacement was excellent getting on with both my husband and myself. Not only was she an excellent carer but she took time to see that I was okay and help if she could. When my husbands needs increased she responded over and above what I would have expected. Her shadow was also kind, caring and gentle. The manager listened and helped too, explained lots of detail to me.

I was recommended to Home Instead by the manager of the independent supported living complex, where my mother lives and I am very grateful for the recommendation. Initially I wanted personal care twice a week and was concerned that I did not want a variety of people turning up and that it should be someone who would be able to treat my mother with dignity and build a relationship. We have got exactly that. Over the months she has required more care. The girls have been, without exception, lovely, caring people and my mother enjoys their visits and looks forward to them coming. The management staff are friendly and efficient and always keep me well informed. I would highly recommend them.

Home Instead provide perfection.

My ladies are marvellous and so very kind, they will do anything I ask. I have never known a service like this. It's just what we needed.

Careful planning of the visiting time. Alternative arrangement always available if current conditions require an adjustment. The visiting carer is always careful and tolerant at all times. As time goes on more of a friend.

Have had Home Instead carers visiting Dad for the past year and cannot praise them highly enough. I just wish I had found them sooner. Reliable, dependable, friendly support from the carers and the office....I know Dad is in good hands. Thankyou.

Mum's carer is really great and always prepared to go the extra mile. Very satisfied with all aspects of Home Instead from carers to office staff to management. Would definitely recommend this home care company.

Home Instead have provided, for the last 2 years, truly excellent service in the form of companionship/care/outings for my wife who has early on set Alzheimer's.

In addition they organise a free memory café locally which provides companionship, fun and from which we made good friendships.

The carers we have are kind and considerate, always try their best. Mum loves seeing them and loves a little banter with them.

Having a back problem which eventually resulted in difficulty in walking and shopping, it was very fortunate that I came across the leaflet for Home Instead Senior care. I find them extremely helpful. Nothing is too much trouble for them, always sorting things out if, for example I have to change an appointment.

All the staff are so resourceful, quite incredible. Proper hands-on approach, very friendly and caring and supportive. Couldn't manage without them.

No problems at all, satisfaction in every aspects.

I have no hesitation in advising you that Home Instead Senior Care are an excellent company who look after their clients exceptionally well. All their staff are helpful and friendly and happy to do all that is necessary to assist their clients. They always arrive on time and do all they can to help people, whether it is on the medical side, domestic work or even assisting with the weekly shopping or hospital appointments etc, so relieving people of the worry of getting around if they no longer have transport of their own. As a result the staff quickly become your friend and you look forward to their visits.

My caregiver is very good, she helps with everything I ask and next time she visits me we are going to have a singing lesson. I have nothing but praise for Home Instead.

We have a carer that visits my mum weekly and we couldn't be happier to know that she is helping us keep an eye on how happy mum is and how she is being cared for. We think of our carer as a valuable friend of mum's and we love to read her notes each week. They are hugely perceptive of how things are progressing in mum's illness and very reassuring for us that our carer observes what we see.

Home Instead is the best of all!

Never had any problems. Caregiver is very cheerful and gets on very well with mum. I like that I can read the activity log to see how the visits have gone. Very satisfied.