Home Instead (Southampton)

Pavilion 7, 14 Little Park Farm Road, Segensworth, Southampton PO15 5TD
Review Us
9.7 161 Reviews
  • Home Instead (Southampton), Southampton
Home Instead Southampton are very proud to have been awarded the rating of Outstanding in the Caring Category (March 2022) by the CQC and you can view the excellent report online or on their website.

It can be overwhelming, wondering where to start, when first considering in home care services for a loved one, and the team at Home Instead Southampton are here to help. They can give help and assurance to families that their loved ones can remain at home and be cared for in an individual, compassionate and sensitive way.

Whether it is personal care, companionship, home help, dementia care, end of life care or live in care, their home care services are carefully tailored to the unique needs of the individual. This is particularly important for those suffering with dementia or Alzheimer's, where consistent support and engagement with the client is key to achieving positive outcomes. Home Instead are committed to providing the highest standards of care, ensuring Care Professionals respect the privacy and dignity of those they support.

The team specialise in care for adults in and around Southampton, enabling them to remain at home, where they are most happy and comfortable. They also support individuals with sensory and physical impairment and are registered by the Care Quality Commission (CQC) to provide personal care. A number of clients are living with dementia or Alzheimer's and families come to Home Instead for support because of the provider's consistent approach to the same Care Professionals visiting their loved ones. The team find this consistency and relationship led care achieves the best outcomes. They support their staff to deliver such a huge variety of home care from companionship, home help and housekeeping, to personal care, palliative care, and live-in-care.

They welcome and receive regular feedback on the service they provide.
Show Home Instead (Southampton) on the Map

Care Provided by Home Instead (Southampton)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Available on request

Contact Home Instead (Southampton) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Home Instead (Southampton) to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Mike Harrold (Managing Director)

Home Instead (Southampton) Reviews (161)

9.7

Home Instead (Southampton) has a Review Score of 9.7 (9.724) out of 10, based on 15 reviews in the last 2 years.
Over all time Home Instead (Southampton) has 161 reviews.

Overall Experience
  • 146
  • 13
  • 2
  • 0
  • 0
Date Published
  • 161
  • 0
  • 4
  • 15
  • 146
Reviewer Connection to Home Instead (Southampton)
  • 63
  • 48
  • 24
  • 5
  • 4
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
Total of 161, showing 81-100
Review from Eileen G (Client) published on 10 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My carer takes me shopping and various errands. She is very helpful and will also occasionally help me with ordering medications and library renewals online. I look forward to her visits. She is always reliable and on time.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Christine K (Client) assisted by family/friend published on 2 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My carers from Home Instead are very caring, efficient, friendly, punctual, organised and dedicated.
The carers take time in the morning so I can wake up at my own pace.
They treat me as an individual and I enjoy having conversations with them whilst they attend to my needs.
The managers in the office
are very approachable and email/ring my daughter promptly if they have any concerns about me.
New staff accompany my usual carer prior to their first visit so I can get to know them first.
Reply from Graeme Cann at Home Instead (Southampton)Thank you for such a wonderful review. This speaks of everything we are striving to achieve in Home Instead - providing high quality, person-centred care. We are so pleased you feel well cared for.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Laura S (Daughter of Client) published on 2 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead Senior Care (Southampton) have been completely fantastic! I feel totally confident that the caregivers are kind and compassionate towards my father. They have built a really positive relationship with him and I know they are conscientious in their care for him. The communication systems
we have in place for both carer to us, the family and the office are excellent.
Reply from Graeme Cann at Home Instead (Southampton)What a fantastic review - thank you so much for taking the time to do this. Our CAREGivers are wonderful compassionate people and we look forward to sharing this with them.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Heather H (Client) published on 21 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All my caregivers are very kind and friendly. They always arrive on time and are clean and well dressed. Any problems I have they help to sort out for me.
Reply from Graeme Cann at Home Instead (Southampton)Thank you for your lovely comments which we will share with your caregivers. We are delighted you are so pleased with the team.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Joan S (Client) published on 6 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I depend on my carers. I could not stay in my own home without them.
Reply from Graeme Cann at Home Instead (Southampton)Thank you for taking the time to write this review of our service. We are delighted to be able to support you, ensuring you can remain safe and happy in your own home.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Rosie L (Client) published on 31 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good, carers helpful.
Reply from Graeme Cann at Home Instead (Southampton)Thank you for rating us so highly and for your comments.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Robert S (Son of Client) published on 29 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Over the past six months two carers, in particular, have cared for my mother 4 hours a week.
Their care, kindness and dedication has been wonderful.
They have done everything (and more) that we have asked of them.
Thank you for their wonderful support and friendship.
Reply from Graeme Cann at Home Instead (Southampton)What a wonderful review - thank you! Friendship and support is what our CAREGivers do best and I will gladly share your comments with the team who support your mother.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Phyllis C (Wife of Client) published on 14 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always cheery, prompt and reliable. When the carer arrives I relax for the time he/she is here. Try them - you won't be disappointed. I can't manage now without their help.
Reply from Graeme Cann at Home Instead (Southampton)What a lovely review - thank you so much. We are very pleased to be able to support you.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Margaret M (Client) published on 14 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The meeting was very satisfactory. The care team really care about what they are doing and in my opinion, they make me feel as if my well-being matters. Excellent service!
Reply from Graeme Cann at Home Instead (Southampton)Thank you for taking the time to review our service and we are pleased to hear that you feel your well-being matters to us. It really is important to us!
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Lisa E (Niece of Client) published on 3 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All caregivers are friendly, attentive and willing to help.
They all go above and beyond in order to ensure the client is cared for and the flat is thoroughly cleaned.
Reply from Graeme Cann at Home Instead (Southampton)We so appreciate you taking the time to write this review. For us it's always the little things that make the difference so we love going the extra mile. Thank you again.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from D S (Client) published on 25 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been using Home Instead Senior Care (Southampton) firstly for my husband and now for myself and am extremely satisfied with the care we have received.
Reply from Graeme Cann at Home Instead (Southampton)Thank you for your kind words and we have been delighted to support both your late husband and now you. Lovely to hear you are extremely satisfied.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from C M (Daughter of Client) published on 2 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found all staff, management, office and carers to be very nice, kind and caring. My Mum is content and the family is very happy with the car eprovided.
Reply from Graeme Cann at Home Instead (Southampton)Thank you for your review and kind words. We are really pleased with how happy the family is with our support for your Mum.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Nancy L (Son of Client) published on 14 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We first employed Home Instead in July 2012. This turned out to be an extremely wise move as we then had a group of superb professionals, with a very caring side to look after my mother during twice daily visits.
The Carers were superb, matched to mother's personality and totally reliable. The office
staff were very much part of the team. Any concerns about mother were quickly passed on to us.
Reply from Graeme Cann at Home Instead (Southampton)Thank you so much for taking the time to write this review about our care for your mother. Our CAREGivers were indeed selected to match your mother's personality, a vital part of the service, which we find always works so well. I speak for the whole team, office and CAREGivers in saying that it was a real pleasure to care for your mother. Thank you.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Gordon W (Husband of Client) published on 14 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A ready-made planner who will always have alternatives to the proposed next time visit, when from weather to domestic circumstances, change the visit.
Reply from Graeme Cann at Home Instead (Southampton)Thank you for your review. The CAREGiver who supports your wife is an experienced and committed member of the team, who loves to plan ahead to ensure the Client receives a great experience when they go out.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M M (Daughter of Client) published on 30 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I live 350 miles away from my elderly father in Southampton and have used Home Instead for almost 6 years. Initially for my mum, but for the last 4 and a half years as a companion carer for my dad. Home Instead have spent time in pairing the gentleman carer with my dad and he is excellent. Home Instead
and the companion carer give excellent service. I can relax when I know dad is out with him having a safe and pleasant time. Home Instead are only at the end of a phone line for me. Excellent!!
Reply from Graeme Cann at Home Instead (Southampton)What a fantastic review - thank you! We are so pleased to be able to bring you peace of mind and it is a delight to support your father.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Derek P (Brother of Client) assisted by family/friend published on 5 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Second to none service from people who really care.
Reply from Graeme Cann, Director at Home Instead (Southampton)What a lovely thing to say - thank you! Yes, we really do care and our clients are so important to us. As we say in Home Instead, "To us it's Personal". Thank you for taking the time to submit your review.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Gary W (Son of Client) published on 4 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Pulling out all the stops during the recent inclement weather, Home Instead have proved their weight in gold!
The management kept us fully informed whilst their local caregivers went the extra mile to ensure Mum's care was consistent.
Since her diagnosis, Mum has never been happier, comfy, cosy, clean
and well fed and it's all down to the Home Instead wonderful staff.
They are not the cheapest agency but are one of the best.
Reply from Graeme Cann, Director at Home Instead (Southampton)Thank you so much for recognising the efforts of our fantastic CAREGiver team supporting your mother. The snowy conditions during the first few days of March certainly created some challenges but we were all determined to be there for our clients. Many walked to each client, some drove and others were driven to ensure our service continued and our clients were not left alone. We are so pleased to hear how settled your mother is and it is our privilege to support her. I will happily share your comments with the whole team. Thank you.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from I G (Son of Client) published on 14 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care staff are reliable, punctual and provide a good level of personal care. They are kind and understanding. The office staff communicate well and are helpful with any problems.
Reply from Graeme Cann, Director at Home Instead (Southampton)Thank you for this review and your words. I know from the team that support your mother, that trust has been established and you value the CAREGiver feedback. We are all working together to provide a holistic service.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from James M (Son of Client) published on 12 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First class service provided by mature staff who genuinely seem to care for and have the interests of their clients and family at the forefront, who are in turn managed by a group of professional staff.
My father wouldn't manage without them and probably wouldn't wish to.
He always looks forward to
their arrival.
Reply from Graeme Cann, Director at Home Instead (Southampton)Thank you so much for taking the time to write this review of our service. We are so pleased to get this feedback as we do indeed genuinely care about all our clients and their families. Thank you.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from William C (Client) assisted by family/friend published on 16 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy with everything.
Reply from Graeme Cann, Director at Home Instead (Southampton)Thank you for submitting this review which indicates all levels of our service is considered Excellent! Thank you and we are so pleased you are happy with everything we do.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.7 (9.724)

Overview of Review Score

The Review Score of 9.7 (9.724) out of 10 for Home Instead (Southampton) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.874 for Home Instead (Southampton) is calculated as follows: ( (77 Excellents x 5) + (9 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 87 Ratings = 4.874
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Home Instead (Southampton) is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 = 4.85
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Mar 2020

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (11)

Meet the Team (17)

Mike & Greg

Mike & Greg Harrold

Job Title: Owner & Director Joined: 2019

Mike & Greg (father and son) joined the Home Instead Southampton community in late 2019 and we look forward to continuing the 10-year legacy that has been created by the founding owners Luisa and Graeme.

Mike

Mike Harrold

Job Title: Director Joined: 2019

With over 30 years of senior business management experience and a real desire to make a positive difference in our community, Mike is on a “spiritual” mission to deliver quality care to all of our Clients and to go above and beyond with support for our Care Professionals!

Greg

Greg Harrold

Job Title: Director Joined: 2019

Having grandparents who always cared for the vulnerable in our society has certainly given Greg the caring genes! He has an innate passion for the care and support of the elderly and is ideally suited to Home Instead with his strong work ethic and business knowledge.

Laura

Laura Ayling

Job Title: Operations Manager Joined: 2012

Laura joined us in 2012 and had 7 years as a Care Professional delivering quality Care to our Clients before being a Field Care Supervisor and now Operations Manager. Laura lives at Home Instead! Her broad knowledge and experience provide stability and peace of mind.

Marilyn

Marilyn Jackson

Job Title: Live in Manager Joined: 2013

I joined Home Instead in April 2013 and was responsible for CAREGiver recruitment.


I have over 30 years of experience in recruitment and obtained my qualifications with the REC, of which I am a Fellow. I also have an NVQ 4 in Management and a Certificate in Personnel Practice.


Before joining Home Instead, I worked for 11 years within the Health and Social Care sector as a Registered Manager. During this time, I also managed a Specialist Nurses Division, recruiting Theatre Nurses, Prison Nurses, Mental Health Nurses, Occupational Health Nurses and Learning Disability Nurses.


My experiences working within the healthcare sector have definitely been the most fulfilling. I am passionate about helping older people retain their independence and dignity and remain safely in their own homes. Selecting the right people to join our family of CAREGivers keeps me extremely busy, but it is always interesting meeting new people and offering them the opportunity to join us and make a real difference to older people. I watch them grow in confidence and hear about the relationships they have with our clients, and it makes me really proud of my role, connecting people and making them feel good.


I also help out at the memory cafe we run every second and fourth Wednesday of the month. This makes a change to being in the office but also gives me a chance to meet people who are coping with dementia, and I try to brighten up their day if I can.


I get to meet and greet everyone who comes to our lovely office, so there is really never a dull moment in my working day. I share Home Instead's values and ethos, and I know that by being part of the team, we all work hard to make all the difference we can.

Zoe

Zoe Searle

Job Title: Recruitment Joined: 2022

Zoe is the lead recruiter for the hourly care pros, ensuring that all Care Professionals receive the famous “Disney Experience” and feel welcomed and valued. Zoe assists with interviews and ensures that the recruitment process is stress-free and fun.

Jenny

Jenny Carter

Job Title: Training & Retention Lead

Having been a great Care Professional means Jenny has a clear understanding of her Training and Retention role to look after both the Client and the Care Professional. She is a compassionate person who connects well with people and is ideal for assisting with training.

Glenda

Glenda Arendse

Job Title: Field Care Supervisor Joined: 2021

Joining Home Instead in early 2021 as a Care Professional, Glenda's passion is providing the highest possible Care to our Clients led her to become a Senior Care Professional and now a Field Care Supervisor. Glenda ensures all our Clients are 100% supported always.

Sam

Sam Tanner

Job Title: Business Development Manager Joined: 2025

Sam joined in May 2025 to lead our Business Development, Marketing and Networking. With a background spanning events, content writing and marketing and 9 years as a Charity Manager, caring for others is simply part of who she is. If you see her out, please say 'hello'!

Mandy

Mandy Macintosh

Job Title: Care Consultant Joined: 2025

Mandy joined Home Instead Southampton as a Care Consultant.

Corinne

Corinne Harris

Job Title: Field Care Supervisor Joined: 2022

Corinne joined Home Instead in 2022 as a Care Professional and progressed to a Senior role. Passionate about caring for others, she wanted to support clients and Care Professionals. Now a Field Care Supervisor, Corinne does this with dedication, ensuring everyone feels valued.

Katie

Katie Thompson

Job Title: Care Pro Support

Katie works as a Care Pro Support for Home Instead Southampton.

Michelle

Michelle Beeton

Job Title: Care Joined: 2025

Michelle is new to the team at Home Instead Southampton.

Rhiannon

Rhiannon Randall

Job Title: Scheduler

Rhiannon works as a Scheduler at Home Instead Southampton.

Rita

Rita Somogyi

Job Title: Scheduler

Rita works as a Scheduler for Home Instead Southampton.

Laura

Laura Algar

Job Title: Scheduler

Laura works as a scheduler for Home Instead Southampton.

Tracey

Tracey Turner

Job Title: Bookkeeper

Tracey works as our Bookkeeper at Home Instead Southampton.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Southampton) to verify any information. View our terms and conditions. Home Instead (Southampton) has an Enhanced Service - more info.