Home Instead (Southampton)

I am happy with everything.

I have found this an excellent service. The carer is always on time and very sensitive to changing situations and moods of the client. Although the main request for help was for personal care, this is sometimes found to be impossible on account of the client being unable or reluctant to respond. In this case, a flexible approach and willingness to adapt to whatever task needs assistance has always been given in a very friendly and pleasant manner. The carer has also been alert to changes in the physical condition of the client, such as detecting urine infection, potential sores, painful areas etc which has been much appreciated.

Efficient, reliable help provided with good humour.

Staff are always very helpful, reliable and efficient. Both concerning the daily care of my father and administration of any changes to his care package.

Home Instead Senior Care stepped in immediately to provide additional care when my mother had a fall earlier in the year and I can't thank them enough for helping the family through a very difficult period with their continuing support mum remains in her own home where she wants to be and they treat her with respect and courtesy.

Home Instead are expensive as some other providers (twice the cost of some others) but service is of a high quality and very reliable which is what is important to us.

Due to my mother's care package, it would be useful for us if Home Instead provided 'partial hours' as well as hourly visits. While we understand the logistics this might bring for the agency sometimes my mother does not need a full hourly visit. This brings financial implications around her care package, social care benefits and contributions. For example, 4 visits per week spread over 2x1 hour and 2x30mins would meet our needs rather than having to pay for 4 one hour visits. For this reason, we score lower for 'value for money' - this does not relate in any way to the caregivers who are some of the best we have experienced. On the occasions when I have contacted the office staff are friendly, helpful, and communication is very good.

I find Home Instead an excellent care giver.

I have been in the care of Home Instead for about two years at two or three different residences. My impression of their services is very favourable indeed. Their carers are well equipped with the base skills necessary for their work but they also had a wide 'hinterland' of their experience, which makes them interesting and, in fact, fun to be with. Recent careers for me have included a retired banker from the Far East and someone with immense local knowledge of Hampshire.

I have recommended Home Instead to my husband and he and his parents met with a manager from another branch a couple of days ago, with a view to having help in their home.

Home instead offered the support we required for my mum. All the staff are friendly, caring , and understanding of our position and have delivered an excellent service. My mum looks forward to her visits from her “ ladies” and has a lovely friendly relationship with them. I wouldn’t hesitate to recommend this service to anyone.

Home Instead continue to provide a high-quality support package for my care needs. The caregivers and office support team make the world of difference to help me on a daily basis.

My carer, who has been coming now for 2.5 years, is always cheerful, easy to talk to and we have a range of common interests, particularly sports and current affairs.

We have been with Home Instead for 12 months, we find the service is very good and reliable. We would recommend Home Instead to anyone looking for such a service.

They were more than just carers to our mum and really became friends to her as well.

The cost of the care is a true reflection of the service we receive.

Unintrusive and helpful, this agency is thoroughly recommended.

The team of people from Home Instead who provide care for my parents are like friends who visit the home. They are most competent, resourceful, proactive in a dynamic environment, and are genuinely caring and kind. I think one thing that is so lacking generally is respect but not here with Home Instead, they are sensitive to my parents' personal preferences, how they may feel about things and above all patient - a very necessary attribute when confronted with the changes a person with dementia can throw at you.

The management is very hands-on, actively involved, very approachable and supportive.

The caregivers are always cheerful and we look forward to their visits. Nothing is too much trouble if we ask for assistance. The staff at the office always keep us informed if any changes should occur. The memory café ensures that contact is maintained outside the home environment with other Home Instead users.

Very happy with the care Mum receives from her carer. She is always joyful and in good humour, which is helpful to Mum when she is feeling a bit low.

I have found all the staff very helpful, friendly and courteous.

Mum is happy with her carer and that is a big relief for me and my family.

My father is very satisfied with the service received and I feel that he is receiving good care, especially as we live so far from him.