Home Instead (Southampton)

Pavilion 7, 14 Little Park Farm Road, Segensworth, Southampton PO15 5TD
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9.9 161 Reviews
  • Home Instead (Southampton), Southampton
Home Instead Southampton are very proud to have been awarded the rating of Outstanding in the Caring Category (March 2022) by the CQC and you can view the excellent report online or on their website.

It can be overwhelming, wondering where to start, when first considering in home care services for a loved one, and the team at Home Instead Southampton are here to help. They can give help and assurance to families that their loved ones can remain at home and be cared for in an individual, compassionate and sensitive way.

Whether it is personal care, companionship, home help, dementia care, end of life care or live in care, their home care services are carefully tailored to the unique needs of the individual. This is particularly important for those suffering with dementia or Alzheimer's, where consistent support and engagement with the client is key to achieving positive outcomes. Home Instead are committed to providing the highest standards of care, ensuring Care Professionals respect the privacy and dignity of those they support.

The team specialise in care for adults in and around Southampton, enabling them to remain at home, where they are most happy and comfortable. They also support individuals with sensory and physical impairment and are registered by the Care Quality Commission (CQC) to provide personal care. A number of clients are living with dementia or Alzheimer's and families come to Home Instead for support because of the provider's consistent approach to the same Care Professionals visiting their loved ones. The team find this consistency and relationship led care achieves the best outcomes. They support their staff to deliver such a huge variety of home care from companionship, home help and housekeeping, to personal care, palliative care, and live-in-care.

They welcome and receive regular feedback on the service they provide.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Available on request

Good to Know

Group/Owner

Person in charge

  • Mike Harrold (Managing Director)

Home Instead (Southampton) Reviews (161)

9.9

Home Instead (Southampton) has a Review Score of 9.9 (9.886) out of 10, based on 18 reviews in the last 2 years.
Over all time Home Instead (Southampton) has 161 reviews.

Overall Experience
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Reviewer Connection to Home Instead (Southampton)
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Total of 161, showing 121-140
Review from Hazel H (Client) published on 30 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good, no complaints.
Reply from Graeme Cann, Director at Home Instead (Southampton)

Thank you for reviewing the service you receive and for the Excellent ratings. I am pleased we are meeting your expectations.

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Review from George P (Client) published on 30 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife received excellent care from this agency prior to her having to go into a care home approximately four and a half years ago. Since then, I have become the client and the agency provides a cleaning service to the house consisting of two hours per fortnight. I find that the service is good to
excellent and all requirements are carried out within the time agreed. I would have no hesitation in recommending the agency and due to age and immobility may need additional help in the future.
Reply from Graeme Cann, Director at Home Instead (Southampton)

Thank you for reviewing the service and for entrusting us to support you over the last four and a half years.

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Review from Sheila H (Client) published on 30 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
No complaints. Office staff are always polite and approachable. My caregivers are very good and do their job so well. They cheer me up and always make time for a chat.
Reply from Graeme Cann, Director at Home Instead (Southampton)

Thank you for your review. It's pleasing to learn how much you value the support you receive, particularly from your CAREGivers.

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Review from Sheila (Client) published on 18 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good.
Very kind and compassionate and always on time.
Reply from Graeme Cann, Director at Home Instead (Southampton)

Thank you for taking the time to complete a review on our service. Our CAREGivers are recruited because of their kind and compassionate nature so I am delighted to learn of your experience.

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Review from P Y (Client) assisted by family/friend published on 12 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The service is good, the care staff are always punctual and provide a professional and caring service.
Reply from Graeme Cann, Director at Home Instead (Southampton)

Thank you for your review about our service and I am glad you find it professional and caring.

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Review from Janice B (Daughter of Client) published on 12 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have no complaints to make so far. Over the past couple of years, Home Instead Senior Care (Southampton) has been exemplary. The care/companion they match to my mother has become a good friend to her. Thank you Home Instead Senior Care (Southampton), you have given me some piece of mind.
Reply from Graeme Cann, Director at Home Instead (Southampton)

I am so pleased to hear that our service is bringing you peace of mind. We work hard to support our clients, keeping them safe so that families have assurance that their loved one is in safe hands.

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Review from J D (Daughter of Client) published on 7 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been having Home Instead to visit Dad for a year now.
He has dementia but is very independent and managing in his own home.
They visit at lunchtimes to cook for him.
The carers are very caring, keep me informed of any concerns and take marvellous care of Dad. He looks forward to seeing them.
I
would recommend the company to anyone considering care for their loved ones.
Reply from Graeme Cann, Director at Home Instead (Southampton)

Thank you for your review and to hear how our CAREGiver team support your dad. Your words and recommendation is really appreciated.

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Review from M S (Client) published on 3 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always punctual and in no hurry to finish. Carer always introduced before visit. Perfect language and understood. Routine visits from the manager to check carer attendance and care and that clients care needs to change, drugs okay etc.
Reply from Graeme Cann, Director at Home Instead (Southampton)

Thank you for taking the time to review our service. We strive to give our clients the time and support they need during our visits and punctuality is not only essential but also respectful.

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Review from Liz S (Daughter of Client) published on 30 March 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service from the two carers who visit my parents weekday afternoons. Both ladies are lovely, very accommodating and will do whatever is asked of them. Shopping, bed making, laundry, ironing, cleaning, taking my dad to GP appointments or hairdressers. They also help do paperwork, such as choosing
the following week's meals on wheels menus and Christmas card writing. We couldn't do without them. They are like part of the family. And the office supervisor visits every three months to ensure the care plan is updated and that all is going well. Far superior to any other agency in the area. Thank you.
Reply from Graeme Cann, Director at Home Instead (Southampton)

Thank you for taking the time to review our service and for your kind words. I will share this with the two CAREGivers who support your parents, who I am sure feel part of the family as well.

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Review from Frances B (Daughter of Client) published on 23 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead is a very reliable professional care company. We have used their services for 4 years and are delighted with their high standards.
Reply from Graeme Cann, Director at Home Instead (Southampton)

Thank you for your review and I'm delighted to hear that you find us so reliable. Our clients are very important to us and being there for them when they expect us is critical to our day to day support.

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Review from Edgar A (Client) assisted by family/friend published on 15 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Brilliant service, more than happy. Very nice caregivers.
Reply from Graeme Cann, Director at Home Instead (Southampton)

What a fantastic review! Thank you and we are so pleased we have such a happy client!

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Review from Jacky (Daughter of Client) published on 14 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so impressed with the professionalism of the managers, the flexibility and responsiveness of the service and the standard of care provided by the caregivers who visit my mother. If anyone involved has any concerns it will be reported and I am contacted. And my mother really appreciates being
taken to the regular memory cafe. I would not hesitate to recommend Home Instead Southampton to anyone thinking about finding care for themselves or a loved one.
Reply from Graeme Cann, Director at Home Instead (Southampton)

Thank you very much for such a wonderful review of our service to your mother. Our holistic approach to home care, involving the family, CAREGivers and management achieves so much in prolonging the well-being of our clients. It is a privilege to serve your mother who I know loves her visits to the Memory cafe. Thank you again.

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Review from G B (Daughter of Client) published on 14 February 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly service. Listens to the needs of my mother but unable to fulfil her needs due to her stubborn nature. However, I feel the care team could be more proactive in convincing her to allow them to keep her flat clean and tidy plus respond more to her hygiene needs. My mother pays most of her bill,
very little from social services, not getting value for money.
Reply from Graeme Cann, Director at Home Instead (Southampton)

Thank you for your review and for the time you gave me over the phone. I am so pleased to hear that your mum values her CAREGiver's visits so much and that we are making progress. More work to do of course and I will be following matters over the coming months to see if we can achieve the outcomes you suggest. Thank you again.

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Review from Sylvia C (Daughter of Client) assisted by family/friend published on 14 February 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good service. Girls always on time and always contacted if regular carer cannot attend. Very pleased all over as all staff are very pleasant.
Reply from Graeme Cann, Director at Home Instead (Southampton)

Thank you for writing this review and I understand from the team that your mother loves her CAREGiver visiting her. We aim to arrive on time, every time so pleased to hear this is your experience.

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Review from F N (Daughter of Client) published on 9 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A well-managed service. Delivers on its promises.
Good timekeeping and communications.
Well-matched carers have become friends to my mother.
Reply from Graeme Cann, Director at Home Instead (Southampton)

Thank you for taking the time to review our service and I am delighted to hear how pleased you are. Providing high quality, bespoke, person-centred care is something we work hard at so we do appreciate your positive comments. Wonderful that your mum's carers have become her friends.

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Review from Doris Audrey S (Client) published on 1 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service. Carers very caring and helpful.
Reply from Graeme Cann, Director at Home Instead (Southampton)

Thank you for your review and I know your CAREGivers love supporting you.

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Review from Angela H (Daughter of Client) published on 1 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We as a family, find the agency extremely helpful. Nothing is too much trouble. Mother has the best care/help. The 3 ladies which go in to help mother are really good to her, always ready for a chat, answer any questions she may have and know when she is covering something up. They are quick to contact
me if they think there may be a problem.
Fantastic service.
Reply from Graeme Cann, Director at Home Instead (Southampton)

Wow, what a wonderful review and thank you for taking the time to share this. The team work hard to ensure your mother receives the best possible support and I will be delighted to share your comments with them. Thank you!

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Review from Sam S (Client) published on 31 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care is constant and always positive in our relationship.
Reply from Graeme Cann, Director at Home Instead (Southampton)

Thank you for your review and I am pleased to hear about the consistency of our service. We allocate a CAREGiver to each client based on mutual interests to ensure the client has a positive experience.

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Review from Stella (Daughter of Client) published on 5 January 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I changed my dad's care agency to Home Instead in January 2016 and it was one of the best decisions I ever made. From day 1 my dad was treated with respect and kindness. Meetings were arranged to sort out the hours needed and to see which carers would best suit my dad. As my 95-year-old dad had dementia,
it was difficult but he was included in all meetings and his opinion was asked for. When the carers started they treated my dad with kindness and he soon regarded them as friends. They did all they could to make him feel happy and safe. As for myself, I was contacted immediately if they felt he needed medical help. As I lived quite a distance from my dad it was a comfort to me to know he was being well looked after and when I visited once a week it was immediately obvious that the carers were indeed caring people. Sadly my dad died at the end of November but I know during his last few months he felt happy, safe and knew his carers would come when they said they would.
Reply from Graeme Cann, Director at Home Instead (Southampton)

Thank you so much for taking the time to write such a detailed and lovely review of our service. I know from the CAREGivers and the rest of the team it was a privilege to support your father through last year and up to his sad passing in November. He will be remembered fondly.

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Review from Bill D (Client) published on 27 September 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
No complaints at all. You couldn't provide a better service. The ladies are splendid.
Reply from Graeme Cann, Director at Home Instead (Southampton)

Thank you for providing this review and I'm so pleased to hear that we couldn't do anything more to improve what we are doing! We never rest on our laurels so rest assured we will seek ways to ensure we always meet your needs.

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Current Review Score: 9.9 (9.886)

Overview of Review Score

The Review Score of 9.9 (9.886) out of 10 for Home Instead (Southampton) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.886 for Home Instead (Southampton) is calculated as follows: ( (94 Excellents x 5) + (10 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 105 Ratings = 4.886
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Southampton) is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Mar 2020

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (11)

Meet the Team (4)

Mike & Greg

Mike & Greg Harrold

Job Title: Owner & Director Joined: 2019

Mike & Greg (father and son) joined the Home Instead Southampton community in late 2019 and we look forward to continuing the 10-year legacy that has been created by the founding owners Luisa and Graeme.

Kairen

Kairen

Job Title: Head of Client Experience & Registered Manager Joined: 2010

I was one of the first CAREGivers to join the Southampton office in July 2010. I was looking for a part-time job to enable me to integrate back into employment after spending the last ten years raising my three children. I had busied myself within the community as a Parish Councillor and I was also Editor of the local quarterly publication. CAREGiving sounded like the perfect job. I loved visiting the clients I was matched to and I became very attached to them.


The opportunity arose to apply for a full-time position in the office in May 2011. I have partaken in all the office roles over the years as we have grown and even qualified as a trainer along the way. I have worked with some talented people here at Home Instead and learnt so much from them – I am grateful to them all.


My passion is taking all the care enquiries, I listen and empathise with the situation because I totally understand how complex it can be sometimes, reaching a decision about what to do next to allow a loved one to stay safe and happy at home. I cannot describe how amazing it is to meet up after speaking on the phone and offering reassurance whilst knowing in my heart we do what we say we do.


We had a vacancy here for my current position and I was asked by Mike and Greg, our owners, to consider the role. The rest of the team encouraged me to take it and as I had such support I accepted – thank you, team! I am happy I did because I now have more opportunities to grow the business so we can help even more people to stay living well in their own homes.


I would urge anyone to become a CAREGiver if they have any spare time on their hands because I cannot describe the incredible feeling that making a difference gives you. Our training is bespoke and fantastic and looks at the opportunities it has given me!


I feel passionate about the Home Instead ethos and I know that matching CAREGivers to Clients in the ‘Home Instead Way’ is still unique. It is what drew me to work for Home Instead and continues to do so every year that passes!

Marilyn

Marilyn

Job Title: Recruitment Manager Joined: 2013

I joined Home Instead in April 2013 and am responsible for CAREGiver recruitment.


I have over 30 years of experience in recruitment and obtained my qualifications with the REC of which I am a Fellow. I also have an NVQ 4 in Management and a Certificate in Personnel Practice.


Before joining Home Instead I worked for 11 years within the Health and Social Care sector as a Registered Manager. During this time I also managed a Specialist Nurses Division, recruiting Theatre Nurses, Prison Nurses, Mental Health Nurses, Occupational Health Nurses and Learning Disability Nurses.


My experiences working within the healthcare sector have definitely been the most fulfilling. I am passionate about helping older people retain their independence and dignity and remain safely in their own homes. Selecting the right people to join our family of CAREGivers keeps me extremely busy but it is always interesting meeting new people and offering them the opportunity to join us and make a real difference to older people. I watch them grow in confidence and hear about the relationships they have with our clients and it makes me really proud of my role, connecting people and making them feel good.


I also help out at the memory cafe we run every second and fourth Wednesday of the month. This makes a change to being in the office but also gives me a chance to meet people who are coping with dementia and I try to brighten up their day if I can.


I get to meet and greet everyone who comes to our lovely office, so there is really never a dull moment in my working day. I share Home Instead's values and ethos and I know being part of the team, we all work hard to make all the difference we can.

Laura

Laura

Job Title: Operations Manager Joined: 2012

I started my career in childcare, where has looked after and babysat my younger family members, which was a natural fit for my caring and compassionate nature. After a few years in the retail industry, I decided that I really missed the caring industry and was fortunate enough to join Home Instead in 2012. Having never worked in elderly care before this was an exciting step for me.


Over the past 6 years as a CAREgiver at Home Instead, I've loved supporting my clients! My clients have had a range of needs from living with Dementia & Alzheimer's, Parkinson's and Palliative Care to companionship visits where I've accompanied them to appointments and shopping trips.


Helping clients to live as independently as possible within their own homes is so important to me and it's very rewarding knowing that you've made a difference in their lives and helped to enable this.


In my role as a Field Care Manager, I am excited to be able to look after our existing clients and also to meet and welcome our new clients to our lovely Home Instead family!

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