Home Instead (Southampton)

Pavilion 7, 14 Little Park Farm Road, Segensworth, Southampton PO15 5TD
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9.8 161 Reviews
  • Home Instead (Southampton), Southampton
Home Instead Southampton are very proud to have been awarded the rating of Outstanding in the Caring Category (March 2022) by the CQC and you can view the excellent report online or on their website.

It can be overwhelming, wondering where to start, when first considering in home care services for a loved one, and the team at Home Instead Southampton are here to help. They can give help and assurance to families that their loved ones can remain at home and be cared for in an individual, compassionate and sensitive way.

Whether it is personal care, companionship, home help, dementia care, end of life care or live in care, their home care services are carefully tailored to the unique needs of the individual. This is particularly important for those suffering with dementia or Alzheimer's, where consistent support and engagement with the client is key to achieving positive outcomes. Home Instead are committed to providing the highest standards of care, ensuring Care Professionals respect the privacy and dignity of those they support.

The team specialise in care for adults in and around Southampton, enabling them to remain at home, where they are most happy and comfortable. They also support individuals with sensory and physical impairment and are registered by the Care Quality Commission (CQC) to provide personal care. A number of clients are living with dementia or Alzheimer's and families come to Home Instead for support because of the provider's consistent approach to the same Care Professionals visiting their loved ones. The team find this consistency and relationship led care achieves the best outcomes. They support their staff to deliver such a huge variety of home care from companionship, home help and housekeeping, to personal care, palliative care, and live-in-care.

They welcome and receive regular feedback on the service they provide.
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Care Provided by Home Instead (Southampton)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Available on request

Contact Home Instead (Southampton) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Home Instead (Southampton) to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Mike Harrold (Managing Director)

Home Instead (Southampton) Reviews (161)

9.8

Home Instead (Southampton) has a Review Score of 9.8 (9.757) out of 10, based on 16 reviews in the last 2 years.
Over all time Home Instead (Southampton) has 161 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Home Instead (Southampton)
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Total of 161, showing 121-140
Review from Hazel H (Client) published on 30 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good, no complaints.
Reply from Graeme Cann, Director at Home Instead (Southampton)Thank you for reviewing the service you receive and for the Excellent ratings. I am pleased we are meeting your expectations.
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Review from George P (Client) published on 30 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife received excellent care from this agency prior to her having to go into a care home approximately four and a half years ago. Since then, I have become the client and the agency provides a cleaning service to the house consisting of two hours per fortnight. I find that the service is good to
excellent and all requirements are carried out within the time agreed. I would have no hesitation in recommending the agency and due to age and immobility may need additional help in the future.
Reply from Graeme Cann, Director at Home Instead (Southampton)Thank you for reviewing the service and for entrusting us to support you over the last four and a half years.
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Review from Sheila H (Client) published on 30 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
No complaints. Office staff are always polite and approachable. My caregivers are very good and do their job so well. They cheer me up and always make time for a chat.
Reply from Graeme Cann, Director at Home Instead (Southampton)Thank you for your review. It's pleasing to learn how much you value the support you receive, particularly from your CAREGivers.
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Review from Sheila (Client) published on 18 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good.
Very kind and compassionate and always on time.
Reply from Graeme Cann, Director at Home Instead (Southampton)Thank you for taking the time to complete a review on our service. Our CAREGivers are recruited because of their kind and compassionate nature so I am delighted to learn of your experience.
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Review from P Y (Client) assisted by family/friend published on 12 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The service is good, the care staff are always punctual and provide a professional and caring service.
Reply from Graeme Cann, Director at Home Instead (Southampton)Thank you for your review about our service and I am glad you find it professional and caring.
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Review from Janice B (Daughter of Client) published on 12 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have no complaints to make so far. Over the past couple of years, Home Instead Senior Care (Southampton) has been exemplary. The care/companion they match to my mother has become a good friend to her. Thank you Home Instead Senior Care (Southampton), you have given me some piece of mind.
Reply from Graeme Cann, Director at Home Instead (Southampton)I am so pleased to hear that our service is bringing you peace of mind. We work hard to support our clients, keeping them safe so that families have assurance that their loved one is in safe hands.
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Review from J D (Daughter of Client) published on 7 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been having Home Instead to visit Dad for a year now.
He has dementia but is very independent and managing in his own home.
They visit at lunchtimes to cook for him.
The carers are very caring, keep me informed of any concerns and take marvellous care of Dad. He looks forward to seeing them.
I
would recommend the company to anyone considering care for their loved ones.
Reply from Graeme Cann, Director at Home Instead (Southampton)Thank you for your review and to hear how our CAREGiver team support your dad. Your words and recommendation is really appreciated.
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Review from M S (Client) published on 3 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always punctual and in no hurry to finish. Carer always introduced before visit. Perfect language and understood. Routine visits from the manager to check carer attendance and care and that clients care needs to change, drugs okay etc.
Reply from Graeme Cann, Director at Home Instead (Southampton)Thank you for taking the time to review our service. We strive to give our clients the time and support they need during our visits and punctuality is not only essential but also respectful.
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Review from Liz S (Daughter of Client) published on 30 March 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service from the two carers who visit my parents weekday afternoons. Both ladies are lovely, very accommodating and will do whatever is asked of them. Shopping, bed making, laundry, ironing, cleaning, taking my dad to GP appointments or hairdressers. They also help do paperwork, such as choosing
the following week's meals on wheels menus and Christmas card writing. We couldn't do without them. They are like part of the family. And the office supervisor visits every three months to ensure the care plan is updated and that all is going well. Far superior to any other agency in the area. Thank you.
Reply from Graeme Cann, Director at Home Instead (Southampton)Thank you for taking the time to review our service and for your kind words. I will share this with the two CAREGivers who support your parents, who I am sure feel part of the family as well.
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Review from Frances B (Daughter of Client) published on 23 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead is a very reliable professional care company. We have used their services for 4 years and are delighted with their high standards.
Reply from Graeme Cann, Director at Home Instead (Southampton)Thank you for your review and I'm delighted to hear that you find us so reliable. Our clients are very important to us and being there for them when they expect us is critical to our day to day support.
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Review from Edgar A (Client) assisted by family/friend published on 15 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Brilliant service, more than happy. Very nice caregivers.
Reply from Graeme Cann, Director at Home Instead (Southampton)What a fantastic review! Thank you and we are so pleased we have such a happy client!
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Review from Jacky (Daughter of Client) published on 14 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so impressed with the professionalism of the managers, the flexibility and responsiveness of the service and the standard of care provided by the caregivers who visit my mother. If anyone involved has any concerns it will be reported and I am contacted. And my mother really appreciates being
taken to the regular memory cafe. I would not hesitate to recommend Home Instead Southampton to anyone thinking about finding care for themselves or a loved one.
Reply from Graeme Cann, Director at Home Instead (Southampton)Thank you very much for such a wonderful review of our service to your mother. Our holistic approach to home care, involving the family, CAREGivers and management achieves so much in prolonging the well-being of our clients. It is a privilege to serve your mother who I know loves her visits to the Memory cafe. Thank you again.
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Review from G B (Daughter of Client) published on 14 February 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly service. Listens to the needs of my mother but unable to fulfil her needs due to her stubborn nature. However, I feel the care team could be more proactive in convincing her to allow them to keep her flat clean and tidy plus respond more to her hygiene needs. My mother pays most of her bill,
very little from social services, not getting value for money.
Reply from Graeme Cann, Director at Home Instead (Southampton)Thank you for your review and for the time you gave me over the phone. I am so pleased to hear that your mum values her CAREGiver's visits so much and that we are making progress. More work to do of course and I will be following matters over the coming months to see if we can achieve the outcomes you suggest. Thank you again.
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Review from Sylvia C (Daughter of Client) assisted by family/friend published on 14 February 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good service. Girls always on time and always contacted if regular carer cannot attend. Very pleased all over as all staff are very pleasant.
Reply from Graeme Cann, Director at Home Instead (Southampton)Thank you for writing this review and I understand from the team that your mother loves her CAREGiver visiting her. We aim to arrive on time, every time so pleased to hear this is your experience.
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Review from F N (Daughter of Client) published on 9 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A well-managed service. Delivers on its promises.
Good timekeeping and communications.
Well-matched carers have become friends to my mother.
Reply from Graeme Cann, Director at Home Instead (Southampton)Thank you for taking the time to review our service and I am delighted to hear how pleased you are. Providing high quality, bespoke, person-centred care is something we work hard at so we do appreciate your positive comments. Wonderful that your mum's carers have become her friends.
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Review from Doris Audrey S (Client) published on 1 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service. Carers very caring and helpful.
Reply from Graeme Cann, Director at Home Instead (Southampton)Thank you for your review and I know your CAREGivers love supporting you.
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Review from Angela H (Daughter of Client) published on 1 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We as a family, find the agency extremely helpful. Nothing is too much trouble. Mother has the best care/help. The 3 ladies which go in to help mother are really good to her, always ready for a chat, answer any questions she may have and know when she is covering something up. They are quick to contact
me if they think there may be a problem.
Fantastic service.
Reply from Graeme Cann, Director at Home Instead (Southampton)Wow, what a wonderful review and thank you for taking the time to share this. The team work hard to ensure your mother receives the best possible support and I will be delighted to share your comments with them. Thank you!
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Review from Sam S (Client) published on 31 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care is constant and always positive in our relationship.
Reply from Graeme Cann, Director at Home Instead (Southampton)Thank you for your review and I am pleased to hear about the consistency of our service. We allocate a CAREGiver to each client based on mutual interests to ensure the client has a positive experience.
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Review from Stella (Daughter of Client) published on 5 January 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I changed my dad's care agency to Home Instead in January 2016 and it was one of the best decisions I ever made. From day 1 my dad was treated with respect and kindness. Meetings were arranged to sort out the hours needed and to see which carers would best suit my dad. As my 95-year-old dad had dementia,
it was difficult but he was included in all meetings and his opinion was asked for. When the carers started they treated my dad with kindness and he soon regarded them as friends. They did all they could to make him feel happy and safe. As for myself, I was contacted immediately if they felt he needed medical help. As I lived quite a distance from my dad it was a comfort to me to know he was being well looked after and when I visited once a week it was immediately obvious that the carers were indeed caring people. Sadly my dad died at the end of November but I know during his last few months he felt happy, safe and knew his carers would come when they said they would.
Reply from Graeme Cann, Director at Home Instead (Southampton)Thank you so much for taking the time to write such a detailed and lovely review of our service. I know from the CAREGivers and the rest of the team it was a privilege to support your father through last year and up to his sad passing in November. He will be remembered fondly.
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Review from Bill D (Client) published on 27 September 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
No complaints at all. You couldn't provide a better service. The ladies are splendid.
Reply from Graeme Cann, Director at Home Instead (Southampton)Thank you for providing this review and I'm so pleased to hear that we couldn't do anything more to improve what we are doing! We never rest on our laurels so rest assured we will seek ways to ensure we always meet your needs.
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Current Review Score: 9.8 (9.757)

Overview of Review Score

The Review Score of 9.8 (9.757) out of 10 for Home Instead (Southampton) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.882 for Home Instead (Southampton) is calculated as follows: ( (83 Excellents x 5) + (9 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 93 Ratings = 4.882
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Home Instead (Southampton) is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4.875
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Mar 2020

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (11)

Meet the Team (17)

Mike & Greg

Mike & Greg Harrold

Job Title: Owner & Director Joined: 2019

Mike & Greg (father and son) joined the Home Instead Southampton community in late 2019 and we look forward to continuing the 10-year legacy that has been created by the founding owners Luisa and Graeme.

Mike

Mike Harrold

Job Title: Director Joined: 2019

With over 30 years of senior business management experience and a real desire to make a positive difference in our community, Mike is on a “spiritual” mission to deliver quality care to all of our Clients and to go above and beyond with support for our Care Professionals!

Greg

Greg Harrold

Job Title: Director Joined: 2019

Having grandparents who always cared for the vulnerable in our society has certainly given Greg the caring genes! He has an innate passion for the care and support of the elderly and is ideally suited to Home Instead with his strong work ethic and business knowledge.

Laura

Laura Ayling

Job Title: Operations Manager Joined: 2012

Laura joined us in 2012 and had 7 years as a Care Professional delivering quality Care to our Clients before being a Field Care Supervisor and now Operations Manager. Laura lives Home Instead! Her broad knowledge and experience provides stability and peace of mind.

Marilyn

Marilyn Jackson

Job Title: Live in Manager Joined: 2013

I joined Home Instead in April 2013 and was responsible for CAREGiver recruitment.


I have over 30 years of experience in recruitment and obtained my qualifications with the REC of which I am a Fellow. I also have an NVQ 4 in Management and a Certificate in Personnel Practice.


Before joining Home Instead I worked for 11 years within the Health and Social Care sector as a Registered Manager. During this time I also managed a Specialist Nurses Division, recruiting Theatre Nurses, Prison Nurses, Mental Health Nurses, Occupational Health Nurses and Learning Disability Nurses.


My experiences working within the healthcare sector have definitely been the most fulfilling. I am passionate about helping older people retain their independence and dignity and remain safely in their own homes. Selecting the right people to join our family of CAREGivers keeps me extremely busy but it is always interesting meeting new people and offering them the opportunity to join us and make a real difference to older people. I watch them grow in confidence and hear about the relationships they have with our clients and it makes me really proud of my role, connecting people and making them feel good.


I also help out at the memory cafe we run every second and fourth Wednesday of the month. This makes a change to being in the office but also gives me a chance to meet people who are coping with dementia and I try to brighten up their day if I can.


I get to meet and greet everyone who comes to our lovely office, so there is really never a dull moment in my working day. I share Home Instead's values and ethos and I know being part of the team, we all work hard to make all the difference we can.

Zoe

Zoe Searle

Job Title: Recruitment Joined: 2022

Zoe is the lead recruiter for the hourly care pros ensuring that all Care Professionals receive the famous “Disney Experience” and feel welcomed and valued. Zoe assists with interviews and ensures that the recruitment process is stress free and fun.

Jenny

Jenny Carter

Job Title: Training & Retention Lead

Having been a great Care Professional, means Jenny has a clear understanding of her Training and Retention role to look after both the Client and the Care Professional. She is a compassionate person who connects well with people and is ideal assisting with training.

Glenda

Glenda Arendse

Job Title: Field Care Supervisor Joined: 2021

Joining Home Instead in early 2021 as a Care Professional, Glenda's passion is providing the highest possible Care to our Clients led her to become a Senior Care Professional and now a Field Care Supervisor. Glenda ensures all our Clients are 100% supported always.

Sam

Sam Tanner

Job Title: Business Development Manager Joined: 2025

Sam joined in May 2025 to lead our Business Development, Marketing and Networking. With a background spanning events, content writing and marketing and 9 years as a Charity Manager, caring for others is simply part of who she is. If you see her out please say 'hello'!

Mandy

Mandy Macintosh

Job Title: Care Consultant Joined: 2025

Mandy joined Home Instead Southampton as a Care Consultant.

Corinne

Corinne Harris

Job Title: Field Care Supervisor Joined: 2022

Corinne joined Home Instead in 2022 as a Care Professional and progressed to a Senior role. Passionate about caring for others, she wanted to support clients and Care Professionals. Now a Field Care Supervisor Corinne does this with dedication, ensuring everyone feels valued.

Katie

Katie Thompson

Job Title: Care Pro Support

Katie works as a Care Pro Support for Home Instead Southampton.

Michelle

Michelle Beeton

Job Title: Care Joined: 2025

Michelle is new to the team at Home Instead Southampton.

Rhiannon

Rhiannon Randall

Job Title: Scheduler

Rhiannon works as a Scheduler at Home Instead Southampton.

Rita

Rita Somogyi

Job Title: Scheduler

Rita works as a Scheduler for Home Instead Southampton.

Laura

Laura Algar

Job Title: Scheduler

Laura works as a scheduler for Home Instead Southampton.

Tracey

Tracey Turner

Job Title: Bookkeeper

Tracey works as our Bookkeeper at Home Instead Southampton.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Southampton) to verify any information. View our terms and conditions. Home Instead (Southampton) has an Enhanced Service - more info.