Home Instead (Castleford and Selby)

Unit 10, Flemming Court, Whistler Drive, Castleford WF10 5HW
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9.5 5 Reviews
  • Home Instead (Castleford and Selby), Castleford
Home Instead Castleford and Selby are proud to offer a range of high quality, person centred, home care services, tailored to your individual needs, across Castleford, Garforth, Pontefract, Selby, Goole and the surrounding areas.
The team know how hard it can be to find reliable, responsive, trusted care that meets the needs of you and your family and are here to support you every step of the way.

Services include home help, companionship, personal care and specialist dementia care, as well as medication support, assisting with local trips and outings, cleaning, laundry and respite care.

All Care Professionals are chosen due to their caring and compassionate nature and receive industry leading training, which is ongoing. All Care Professionals are directly employed by Home Instead Castleford and Selby, have full employment history checks and are fully DBS checked along with the right to work in the UK. After an initial consultation, new clients are matched to a small team of Care Professionals based on shared interests, personalities and skills required, to ensure all clients have a positive experience on each visit and are never visited by a stranger they haven't already been introduced to.

All care packages are tailor made to meet your needs and can range from a couple of hours a week up to 24 hours a day. Services are continuously reviewed to ensure the care you receive matches your strengths and needs and contributes to helping you to live safely and independently in your own home.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Please get in touch to discuss our services and pricing

Good to Know

Group/Owner

Person in charge

  • Steven Walsh (Manager)

Home Instead (Castleford and Selby) Reviews (5)

9.5

Home Instead (Castleford and Selby) has a Review Score of 9.5 (9.467) out of 10, based on 5 reviews in the last 2 years.
Over all time Home Instead (Castleford and Selby) has 5 reviews.

Overall Experience
  • 5
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Date Published
  • 5
  • 1
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Reviewer Connection to Home Instead (Castleford and Selby)
  • 4
  • 1
Total of 5, showing 1-5
Review from Sue A (Daughter of Client) published on 26 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This Home Instead agency is an exemplar of everything one should expect from a professional, reliable, trustworthy and caring home care service, offering the very best in personal care for your loved ones.
Their attention to providing the best working environment, and valuing their team of carers,
is refreshing for an industry that sadly doesn't always put their employees first, and this ethos is clearly reflected in the care assistants' reliability, positive attitude and morale when visiting my dad!
Reply from Lucy Housecroft, Registered Manager at Home Instead (Castleford and Selby)

thank you so much for your lovely words. We're so pleased you're happy with the service. It is a privilege to look after your Dad.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Andrea B (Daughter of Client) published on 26 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Outstanding service from the manager and the team at Home Instead. We didn't know where to start when Mum needed more help to stay in her own home. The manager came out to meet us to discuss our requirements and then made it happen! We cannot praise them enough and highly recommend this company, who
go above and beyond.
Reply from Lucy Housecroft, Registered Manager at Home Instead (Castleford and Selby)

Thank you for taking the time to leave us this review, we really appreciate the lovely feedback. Thank you.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from f D (Daughter of Client) published on 13 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We started with Home Instead in June of this year and the whole process has been great. All protocols were fully explained, staff were introduced and both mum and I felt comfortable with all the carers coming in to her home. Staff have become friends and we really appreciate the communication and transparency
in everything that is done. Many thanks.
Reply from Lucy Housecroft, Registered Manager at Home Instead (Castleford and Selby)

thank you for leaving us a review, we're so pleased you're happy with the service and the Care Pro's that visit!

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from S C (Daughter of Client) published on 17 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum really appreciates her visits from Home Instead and I have peace of mind that someone who we can trust is visiting, helping her to clean the house and looking out for her.
Mum has visits once a fortnight with a view to building this up should we need it. It is good to know that Home Instead
is flexible too as we have occasionally had to change the day/time of visits.
Reply from Lucy Housecroft, Registered Manager at Home Instead (Castleford and Selby)

Thank you for the review. It's great to know your mum is happy with the visits.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from A W (Niece of Client) published on 17 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt is being very well cared for each day and she has shown a lot of improvement since the visits began. I can totally recommend this company and nothing is too much trouble for them. The carers are lovely people and my aunt has grown really fond of them all.
Reply from Lucy Housecroft, Registered Manager at Home Instead (Castleford and Selby)

Thank you for the review. We're pleased your aunt is happy with our service.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.5 (9.467)

Overview of Review Score

The Review Score of 9.5 (9.467) out of 10 for Home Instead (Castleford and Selby) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.967 for Home Instead (Castleford and Selby) is calculated as follows: ( (29 Excellents x 5) + (1 Goods x 4) ) ÷ 30 Ratings = 4.967
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Castleford and Selby) is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (9)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Home Instead (Castleford and Selby)

What Type of Services does Home Instead (Castleford and Selby) offer?

Home Instead (Castleford and Selby) offers Home Care.

How many Carers does Home Instead (Castleford and Selby) employ?

Home Instead (Castleford and Selby) employs 15 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Castleford and Selby) to verify any information. View our terms and conditions. Home Instead (Castleford and Selby) has an Enhanced Service - more info.