Home Instead (Bradford & West Leeds)

The team at Home Instead Bradford and West Leeds have been great. The management team was so reassuring right from the start when we were a little bit unsure of what we wanted or needed. The care that has been provided subsequently has been excellent. Lovely carers, always punctual and always cheerful. We are delighted and also relieved that we chose Home Instead.

The best thing was being able to read the carers notes and keeping updated on how things were going. All round excellent care, and a highly recommend care company.

Very poor communication-emails not replied to & the app is one way communication from the carer, would be better if could be added to by the client/family. Gerry was very friendly on the initial visit but follwing my Dad being admitted to hospital long term her lack of response to my email cancelling the carers was downright rude i was just blocked from using the app- no acknowledgement at all or concern for my Dads health.When i previously emailed the reply was blunt & i had to request receipt of the email to check it had been received. The carers that visited my Dad were lovely & tried to what we requested -some tasks were not completed due to my Dad refusing but we were assured they would be eventually.

Very impressed with the reliable service and attention to detail. Home Instead cannot be faulted. They arrive each morning with a smile and I am reassured that my mother receives the best possible care.

We couldn't be happier with the care that we have received since moving to Home Instead Bradford & West Leeds. From the minute we contacted them and went through our requirements it was very obvious that they were going to be totally different to what we had been receiving elsewhere. The management team have been brilliant, and so have the carers. A great relationship has been built up already and adapting the visits as requirements have changed has been seamless. Thank you to the Home Instead team, you've brought reassurance back to the whole family.

She's very good. Doesn't make me feel embarrassed.

The Home Instead team have been kind and caring and full of support for my Dad. Change is difficult for him, but both the fabulous carer and the support/leadership team have gone the extra mile to help Dad and have kept in close contact with me. As I am not living locally, the whole team have stepped in to provide companionship and support in between the visits that we can make, allowing him to remain safely in his own home.

I have been a client of Home Instead for three years now. I experienced a bleed on the brain ten years ago which resulted in an inability to use my left arm and hand as well as limited mobility. Consequently, I require assistance with washing, dressing, preparing food and taking medication. I have been very happy with the service provided by Home Instead which put together a detailed and flexible care plan which is constantly updated to adapt to any changing circumstances, and which is sensitive to both my dignity and needs. They provided me with a regular carer who is highly skilled and who has always treated me, despite my ever changing moods with respect, humour, and understanding. When she takes her holidays, Home Instead have always ensured that I meet her substitute beforehand in order to reduce any potential anxiety. The company also responds very quickly to any queries and concerns. I therefore have no hesitation in recommending this highly professional care service to others.

I would highly recommend their services.

From the very beginning I knew I could trust Gerry and the team to look after mum. They visit mum every day and communicate with me via the app to share updates about the care visits. I know the carers to be a blend of professionalism, kindness and common sense. They understand mum's needs, respect her, and step in when there's a crisis. Every time I've needed to ask a question, share concerns or ask for support, Gerry and Sally have been there on the end of the phone. They were able to match mum with carers that are most suited to her disposition. With the app it is reassuring to see how mum is each day, if she's eaten and how her mood is. I've met most of the staff and all of them have been very patient and kind. This means if I go away for a few days I can relax knowing they will be there, and also keep me informed if needed. I have nothing but praise for the team and have total confidence in them. Thank you for everything you do!!!

Overall, we lacked confidence in the standard of care and would not use this provider again.

Office staff have been great, always call me with any problems & they will put extra visits in at a moment's notice.

I am very happy to say that the carers who look after me are very, very good. They do my light household jobs because I cannot manage household chores anymore. Nothing is too much trouble, so I couldn't manage without help.

Home Instead helps me on a daily basis. They have never let me down. My care team are lovely. They are always there for me. They always promote my independence.

Once a regular routine was established a good experience for dad. Although more expensive than other companies you get what you pay for!

Keep it up!

Home Instead have provided companionship services to my Wife, who has Alzheimer's, for over two years. The service has been dependable and the team are friendly and caring. They have coped well with the progression of the disease and my Wife has benefited from the time spent with the Carers. Home Instead gave me confidence that they meet regulatory requirements and that they are motivated by providing outstanding services in the care sector.

I have the same carer every week (apart from when they are on holiday) and it's nice to see the same person each week.

I am absolutely delighted with the care I have received from Home Instead. Initially, someone from the office visited me to see what help I needed and this is passed on to the carers who follow that plan but are always willing to do any other tasks that crop up. Whenever possible the same girls come regularly so you get to know them and likewise, they get to know you. If for any reason you have another carer they always shadow the regular one on a visit. so you never have someone you haven't met before. They are always bright and cheerful and I look forward to their visits. They mostly have a car and will take you for appointments which you inform the office about and clear it with them. Yes, I can recommend Home Instead 100%.

Having experienced a decline in the quality of care my father was receiving, we decided to move over to Home Instead. I can safely say it was the right decision. The manager and his team have delivered everything they promised from day 1, and we couldn't be more pleased.