Home Instead (Bradford & West Leeds)

Victoria Road Offices, Salts Mill, Saltaire, Shipley BD18 3LA
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9.5 22 Reviews
  • Home Instead (Bradford & West Leeds), Shipley
Home Instead (Bradford & West Leeds) is a premium home care provider delivering personalised support across Bradford and West Leeds, helping people remain safe, independent, and comfortable in their own homes. The service is rated ‘Good’ by the Care Quality Commission (CQC) across all areas, reflecting consistently high standards of care, safety, and leadership.

Each client is treated as an individual, with care tailored around personal routines, preferences, and what matters most to them. The team focuses on building trusted relationships, ensuring continuity and familiarity through a carefully matched group of highly trained Care Professionals.

Services include companionship, personal care, home help, dementia care, respite support, and overnight care. Specialist dementia support is a key strength, with a compassionate, understanding approach that supports both clients and their families. Live-in care is also available for those requiring round-the-clock assistance while remaining in familiar surroundings.

Home Instead (Bradford & West Leeds) is known for its professional yet warm approach, combining high standards of training with genuine kindness and respect. The team takes pride in going the extra mile to make a meaningful difference in everyday life.

Those exploring care options are encouraged to get in touch for an informal, no-obligation conversation to discuss how support can be tailored to their needs.
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Care Provided by Home Instead (Bradford & West Leeds)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £33.50 – £35.50
  • Weekly Live-in Care Fees: from £1800

£33.50 per hour on weekdays, £35.50 per hour on weekends. 1.5x hourly rate on standard bank holidays, and 2x fee on primary bank holidays (eg. Christmas). Clients can opt out of bank holidays. We add a small surcharge for mileage which is capped at £2 per visit.

The price(s) shown are provided by the agency. Contact Home Instead (Bradford & West Leeds) for full pricing details and T&Cs.

Contact Home Instead (Bradford & West Leeds) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Home Instead (Bradford & West Leeds) to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Martin Waite (Owner & Director)

Home Instead (Bradford & West Leeds) Reviews (22)

9.5

Home Instead (Bradford & West Leeds) has a Review Score of 9.5 (9.510) out of 10, based on 16 reviews in the last 2 years.
Over all time Home Instead (Bradford & West Leeds) has 22 reviews.

Overall Experience
  • 17
  • 4
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  • 1
Date Published
  • 22
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  • 16
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Reviewer Connection to Home Instead (Bradford & West Leeds)
  • 9
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  • 5
  • 2
Total of 22, showing 1-20
Review from C J (Son of Client) published on 24 April 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
She's very good. Doesn't make me feel embarrassed.
Reply from Martin Waite, Owner at Home Instead (Bradford & West Leeds)Thank you so much for taking the time to leave us a review, C. We really appreciate your positive feedback and we look forward to continuing to be of assistance to your mum.
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Review from M W (Son of Client) published on 15 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Home Instead team have been kind and caring and full of support for my Dad. Change is difficult for him, but both the fabulous carer and the support/leadership team have gone the extra mile to help Dad and have kept in close contact with me. As I am not living locally, the whole team have stepped
in to provide companionship and support in between the visits that we can make, allowing him to remain safely in his own home.
Reply from Martin Waite, Owner at Home Instead (Bradford & West Leeds)Hi M, I am really grateful to read your comments on how we have integrated our care to help not only your dad but also the rest of the family navigate those unavoidable in-between periods when you don't live locally. Thank you so much for leaving a review and allowing your comments help others to differentiate between different care providers. Thanks again.
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Review from Steve C (Client) published on 15 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been a client of Home Instead for three years now. I experienced a bleed on the brain ten years ago which resulted in an inability to use my left arm and hand as well as limited mobility. Consequently, I require assistance with washing, dressing, preparing food and taking medication. I have
been very happy with the service provided by Home Instead which put together a detailed and flexible care plan which is constantly updated to adapt to any changing circumstances, and which is sensitive to both my dignity and needs. They provided me with a regular carer who is highly skilled and who has always treated me, despite my ever changing moods with respect, humour, and understanding. When she takes her holidays, Home Instead have always ensured that I meet her substitute beforehand in order to reduce any potential anxiety. The company also responds very quickly to any queries and concerns. I therefore have no hesitation in recommending this highly professional care service to others.
Reply from Martin Waite, Owner at Home Instead (Bradford & West Leeds)Steve. Many thanks for your comments and for taking the trouble to review our service. I can't believe that it is now three years since we started visiting you, and I am delighted that we have been able to maintain your regular carer throughout that period and further cement the relationship. Personally, I am grateful for your detailed summary of your situation in terms of why you need some assistance and also your confirmation of how our services have fitted in so well for you... I think that really helps others identify why we are different from many providers. I know you had previously had a poorer experience from a different service, so I'm very proud that you've found that very different with us and that we have been able to maintain the level of service that you were promised at the start with us.
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Review from P D (Son of Client) published on 9 April 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Home Care have been adaptive, supportive, flexible and trusted partners for care services when we needed it most. The App allows us to remotely monitor their delivery.
I would highly recommend their services.
Reply from Martin Waite, Owner at Home Instead (Bradford & West Leeds)Many thanks Paul, we really appreciate you taking the time to leave us a review. It has been a pleasure dealing with your family from our very first meeting, and it continues to be so. Thank you.
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Review from Rachel W (Daughter of Client) published on 1 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the very beginning I knew I could trust Gerry and the team to look after mum. They visit mum every day and communicate with me via the app to share updates about the care visits. I know the carers to be a blend of professionalism, kindness and common sense. They understand mum's needs, respect
her, and step in when there's a crisis. Every time I've needed to ask a question, share concerns or ask for support, Gerry and Sally have been there on the end of the phone. They were able to match mum with carers that are most suited to her disposition. With the app it is reassuring to see how mum is each day, if she's eaten and how her mood is. I've met most of the staff and all of them have been very patient and kind. This means if I go away for a few days I can relax knowing they will be there, and also keep me informed if needed. I have nothing but praise for the team and have total confidence in them. Thank you for everything you do!!!
Reply from Martin Waite, Owner at Home Instead (Bradford & West Leeds)Hi Rachel. Thank you so much for taking the time to leave us a review and for your lovely comments, it is much appreciated. Thanks also for specifically mentioning Gerry and Sally, as the management team they go above and beyond on a daily basis to guarantee that our clients receive the quality care that they deserve. I will ensure that your comments are passed on directly to them.
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Review from Paul S (Son of Client) published on 24 March 2026 Submitted via Website • Report
Overall Experience 1.0 out of 5
In our experience, Home Instead (Bradford/Leeds) has been the most disappointing care provider we have used. Communication from management was poor, and concerns often felt dismissed rather than addressed. Emails were not always acknowledged, and follow-up was inconsistent, making issues difficult to
resolve.
We experienced problems with staff training and practical care. Some carers appeared unsure about safe transfers, and family members were occasionally asked to assist. On one occasion, a morning visit could not be completed, which was very distressing.
We also raised concerns about infection control, an unlocked front door, compression stockings not reapplied, wound care confusion, and medication discrepancies between records and the dosset box.
Overall, we lacked confidence in the standard of care and would not use this provider again.
Reply from Martin Waite, Owner at Home Instead (Bradford & West Leeds)This review does not provide an accurate reflection of the care delivered or the way communications were managed during this period.

At Home Instead we operate to strict standards of training, safety and record-keeping. Our Care Professionals follow regulated moving and handling practices and do not undertake tasks outside of those guidelines - regardless of client family members requesting us to do so. Any concerns are reviewed promptly, investigated where required, and addressed in line with our procedures, with clear documentation maintained.

Some matters referenced relate to clinical or external healthcare responsibilities, including wound care and aspects of medication management, overseen and prescribed by NHS professionals and pharmacists. We work alongside these services and escalate concerns appropriately as part of our standard practice.

This review is not consistent with the standards we deliver or the experience of the families we support.
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Review from J B (Daughter of Client) published on 9 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been with Home Instead for just over 6 months now. I was very hesitant at first as my mum's previous company were really bad, but Home Instead from the start have been amazing. My mum has 2 carers who she gets on really well with; they are more like family.
Office staff have been great, always
call me with any problems & they will put extra visits in at a moment's notice.
Reply from Martin Waite, Owner at Home Instead (Bradford & West Leeds)Thanks J, we really appreciate you leaving us a review. We promised you that not all care companies are the same and we are so pleased that your mum is now enjoying her visits so much. It is feedback like this that makes our job so worthwhile.
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Review from Valerie H (Client) published on 3 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy to say that the carers who look after me are very, very good. They do my light household jobs because I cannot manage household chores anymore. Nothing is too much trouble, so I couldn't manage without help.
Reply from Martin Waite, Owner at Home Instead (Bradford & West Leeds)Thanks for posting a review for us, Valerie. Our team have built up a strong bond with you and see their daily visits with you as a friendship rather than work. That is how we like it to be.
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Review from C C (Client) published on 1 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead helps me on a daily basis. They have never let me down. My care team are lovely. They are always there for me. They always promote my independence.
Reply from Martin Waite, Owner at Home Instead (Bradford & West Leeds)Thank you so much for taking the time and effort to post a review. I am delighted that you have found our service to be exactly what you need. Our care team really enjoy helping you and spending time with you.
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Review from Jean B (Daughter of Client) published on 30 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Once a regular routine was established a good experience for dad. Although more expensive than other companies you get what you pay for!
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Review from Guy W (Husband of Client) published on 18 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our first care company supplied many different carers of various abilities, so when the radio advertised care for dementia sufferers, as my wife changed. The change to having 3 primary carers working to set routines improved care dramatically.
You supply care professionals who really care, work to
sound duties, using gentle persuasion, with patience and some style.
Keep it up!
Reply from Martin Waite, Owner at Home Instead (Bradford & West Leeds)Thank you so much for taking the time to leave us a review, Guy. It is very pleasing to see that you feel such an improvement compared to your previous experience with a different care company. We will continue to strive to provide that premium service for your wife, our carers love being involved with you both.
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Review from Alan W (Husband of Client) published on 11 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead have provided companionship services to my Wife, who has Alzheimer's, for over two years. The service has been dependable and the team are friendly and caring. They have coped well with the progression of the disease and my Wife has benefited from the time spent with the Carers. Home
Instead gave me confidence that they meet regulatory requirements and that they are motivated by providing outstanding services in the care sector.
Reply from Martin Waite, Owner at Home Instead (Bradford & West Leeds)Thank you so much for taking the time to leave us feedback. It has been a pleasure looking after your wife throughout.
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Review from P B (Client) published on 16 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been using the services of Home Instead for over a year. The service is quite expensive but very informative.
I have the same carer every week (apart from when they are on holiday) and it's nice to see the same person each week.
Reply from Martin Waite, Owner at Home Instead (Bradford & West Leeds)Thanks, we really appreciate you taking the time to fill out a Review Card for us, we know that is not easy for you. Having just spoken to you, I now know that when you put 'worthwhile' it has been transcribed as 'informative'. It is a pleasure for our team to look after you and I am so pleased that you have formed such a strong bond between you. We will keep building that relationship even further for you.
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Review from Gill L (Client) published on 15 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am absolutely delighted with the care I have received from Home Instead. Initially, someone from the office visited me to see what help I needed and this is passed on to the carers who follow that plan but are always willing to do any other tasks that crop up. Whenever possible the same girls come
regularly so you get to know them and likewise, they get to know you. If for any reason you have another carer they always shadow the regular one on a visit. so you never have someone you haven't met before. They are always bright and cheerful and I look forward to their visits. They mostly have a car and will take you for appointments which you inform the office about and clear it with them. Yes, I can recommend Home Instead 100%.
Reply from Martin Waite, Owner at Home Instead (Bradford & West Leeds)Thank you so much for taking the time to leave us a review and for your kind words about the team. Our carers see you more as a friend than a client and regularly feedback to me about how much they look forward to visiting you. Your recommendation is very much appreciated, thank you.
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Review from Symon H (Son of Client) published on 12 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having experienced a decline in the quality of care my father was receiving, we decided to move over to Home Instead. I can safely say it was the right decision. The manager and his team have delivered everything they promised from day 1, and we couldn't be more pleased.
Reply from Martin Waite, Owner at Home Instead (Bradford & West Leeds)Thank you for taking the time to leave us a review, it is much appreciated. I recall how frustrated you had become with your previous provider and I am delighted that you and your family have found it to be a very different experience with us. Long may it continue.
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Review from Jacqui D (Daughter of Client) published on 22 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
When I was looking for high quality, professional and more than that loving and caring support for both my parents in their own home I did my research and interviewed several companies before as a family deciding that Home Instead were without a doubt the best for us. From my first meeting with one
of the staff, I had no hesitation in the first-class assistance they could provide as a team. I certainly would not have any hesitation now recommending them to many other people and already have done so. Thank you so very much, you helped all 3 of us so very much at a very difficult and challenging time.
Reply from Martin Waite, Owner at Home Instead (Bradford & West Leeds)Thank you, we really appreciate you taking the time to pass on your thoughts about our service through this review. We continue to try and be the very best and receiving such positive feedback boosts the whole team. Thanks again.
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Review from A B (Son of Client) published on 13 September 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Can't fault the quality of service provided by Home Instead to my mother.
She's not the easiest person to please but for the most part they managed it very well.
She had illness, hospital and doctors issues in the mix and the carers took it all in their stride.
I wouldn't hesitate to recommend them.
Reply from Martin Waite, Owner at Home Instead (Bradford & West Leeds)Thank you for taking the time to give us a review, it is much appreciated. The carers became very fond of your mum, the challenges were no more than what we are used to, and we are proud to have been involved in helping your mum to stay at home and live independently for as long as possible. Your kind words are lovely to hear, though we do strive to get maximum marks across the board so if you feel that there are any areas at all where our service could improve then we would be keen to hear your thoughts and implement any improvements accordingly. Thanks again.
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Review from G S (Daughter of Client) published on 24 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team have been providing visits to my mum for a year now, the carers are always on time, helpful and provide Mum with the help and companionship she needs due to her anxiety and frailty. I would recommend them without hesitation.
Reply from Martin Waite, Owner at Home Instead (Bradford & West Leeds)Thankyou so much for taking the time to review our service. It continues to be a pleasure for us to look after your mum, her carers are very fond of her. Your positive feedback is lovely to hear.
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Review from A H (Daughter of Client) published on 11 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents have used Home Instead for over six months and I would recommend them without reservation. The care professionals are sensitive to their needs and complete a range of tasks in their home whilst respecting their independence. The Home Instead care professionals have given them an improved
quality of life and allowed them to stay independent for longer.
Reply from Martin Waite, Owner at Home Instead (Bradford & West Leeds)Thank you for your kind words about our service. Your parents continue to be so lovely to deal with. We are very proud of our team of carers and they are always thrilled to read the positive feedback about their work.
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Review from Paula U (Daughter of Client) published on 11 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
When I first contacted the Bradford Home Instead office they were so friendly & helpful! My dad had fallen in the house and obviously needed some sort of home help but was very reluctant to accept this - after a friendly meeting with the management team at his home we convinced him that we would trial
it first and see how it goes. Within days of making contact with Home Instead, my dad had a carer coming in once a day for an hour - all the carers are great - happy to do anything for my dad and he says he loves them coming now! They take him for a walk, tidy up, prepare meals or food shopping- nothing is too much trouble! I think what he loves most is the company and having a coffee whilst sitting and chatting. I would definitely recommend this company to anyone who wants a carer for their loved ones that actually care about them!
Reply from Martin Waite, Owner at Home Instead (Bradford & West Leeds)Thank you so much for choosing to leave a review for us, Paula, it is much appreciated. Your dad has been a joy to deal with since day one, our carers love visiting him. It is very satisfying to know that he feels the same way. Thanks again.
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Current Review Score: 9.5 (9.510)

Overview of Review Score

The Review Score of 9.5 (9.510) out of 10 for Home Instead (Bradford & West Leeds) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.635 for Home Instead (Bradford & West Leeds) is calculated as follows: ( (78 Excellents x 5) + (10 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) + (4 Very Poors x 1) ) ÷ 96 Ratings = 4.635
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Home Instead (Bradford & West Leeds) is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4.875
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Oct 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (9)

Meet the Team (3)

Martin

Martin Waite

Job Title: Owner

Home Instead Bradford & West Leeds

Geraldine

Geraldine Hurley

Job Title: Care Manager

Geraldine is our Care Manager at Home Instead Bradford & West Leeds.

Sally

Sally Nowell

Job Title: Assistant Care Manager

Sally combines her hands-on care experience with assisting our Care Manager within the office team.

Frequently Asked Questions about Home Instead (Bradford & West Leeds)

How many Carers does Home Instead (Bradford & West Leeds) employ?

Home Instead (Bradford & West Leeds) employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Bradford & West Leeds) to verify any information. View our terms and conditions. Home Instead (Bradford & West Leeds) has an Enhanced Service - more info.