Home Instead (Ilkley, Skipton and Settle)

The Point, 1 Lower Railway Road, Ilkley LS29 8FL
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9.8 77 Reviews
  • Home Instead (Ilkley, Skipton and Settle), Ilkley
Home Instead (Ilkley, Skipton and Settle) offers a flexible range of non-medical care for older people, with all care personalised to suit the needs of the individual.

Help with a wide range of domestic tasks can help adults to remain independent and in the comfort of their own homes, while companionship is also important to help prevent isolation and depression.

Care workers are also experienced in some complex needs, such as dementia.

Bespoke care is designed to offer emotional support, as well as helping clients to remain active. Caregivers are all carefully matched for their suitability.

Our unique service continuity and support plans set Home Instead apart from other home care providers.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Other Care Provided

  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment

Funding & Fees

Available on request

Good to Know

Group/Owner

Person in charge

  • Simon White (Director)

Home Instead (Ilkley, Skipton and Settle) Reviews (77)

Total of 77, showing 1-20
9.8

Home Instead (Ilkley, Skipton and Settle) has a Review Score of 9.8 (9.815) out of 10, based on 33 reviews in the last 2 years. Over all time Home Instead (Ilkley, Skipton and Settle) has 77 reviews.

Overall Experience

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  • 10
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Date Published

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Review from Andrew W (Son of Client) published on 13 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The entire team at Home Instead Ilkley have been utterly amazing in their response this week, to support Mum (88, with dementia), who was discharged (unsafely) by the local NHS hospital after emergency hip surgery. I raised an enquiry for homecare at 7a.m on a Monday morning, a lady called me back at
11.15a.m and could have come out to assess on the Wednesday, which I put back to Friday morning after it became clear Mum would not be discharged until the following Monday. They immediately put in place 4 calls a day and then within 24 hours, also put in place overnight waking nights, as Mum was terribly disturbed and unsettled.
Being over 200 miles away they have been incredibly responsive, attentive, and assuring and, in a two-care homecare system, I have to say that you get what you pay for, if you have, or choose, to pay.

Reply from Louise McLennan, Registered Care Manager at Home Instead (Ilkley, Skipton and Settle)

Thank you very much for taking the time to share your experience. We're so pleased we could support your mum during what was clearly a very challenging time.We understand how important it is to have reliable, responsive care-especially when you're coordinating things from a distance-and we're glad to hear that our team was able to provide the reassurance and support you needed. Putting the right care in place quickly is something we prioritise, and your feedback is a real testament to the dedication of our care professionals.Thank you!

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Review from H J (Daughter of Client) published on 30 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly parents started using the service in January 2025 and have been very impressed with all aspects of the care they receive. The staff are very professional and caring. They see the same member of staff at each visit and have enjoyed taking part in the social trips.

Reply from Simon White, Director at Home Instead (Ilkley, Skipton and Settle)

Thank you very much for a great review. We are very glad mum and dad are enjoying the client events and their weekly visits.

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Review from Hannah C (Daughter of Client) published on 28 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum enjoys the visits from the Care Providers and looks forward to their coming. The family knows she is being well supported which really gives us peace of mind. The CarePros ensure mum is well and regularly go the extra mile. This happened recently when the village grocery shop suddenly closed and
the CarePro, worried about mum, shopped for her on her day off!

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Review from Judith B (Daughter of Client) published on 28 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been caring for my mother for several years now. In her mid 90s, and to all intents housebound but mentally still very alert, Mum has carers 4 times a day, to help her in all aspects of her life.
The carers vary in age and abilities, but they do their utmost to support and understand
Mum. When Mum expresses a particular liking for an individual carer she sees them more often. Likewise, if Mum feels she is not on the same wavelength as a carer they appear on her timesheet less often, if at all.
From the point of view of myself, and my brothers, we find communicating with the officer team straight forward and we know that if they can help us, or Mum, they will. We have confidence in them.
Home Instead is not cheap, but the fact that the carers stay an hour and that we know we can trust them to look after Mum and that she likes them justifies their charges.

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Review from L L (Daughter of Client) published on 27 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home instead are an excellent care provider. They have supported my Mum with her morning care needs for 4 years. The care givers are all friendly, respectful and helpful. They also provide additional care when needed as a companion taking her out for lunch, coffee and shopping. All the office staff
are extremely helpful and always do their utmost to accommodate any additional requests. I highly recommend Home instead in Ilkley.

Reply from Louise McLennan, Registered Care Manager at Home Instead (Ilkley, Skipton and Settle)

Thank you so much for the positive review.I am so pleased both you and mum are happy with the service we provide. Your kind words about our teams support means a great deal.It is our pleasure to support your lovely mum and you as a family.Thank you again for your positive feedback, we appreciate you taking the time to share your thoughts.

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Review from Carol K (Friend of Client) published on 27 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

There is always a willingness to try and accommodate changes to the care provided and to try and ensure the care giver is a good fit to the client.
It's good to have real people at the other end of the phone who are helpful and will try to resolve any issues.
An urgent requirement to substantially
increase the amount of support needed has been dealt with exceptionally well, especially with the extremely tight timescales given.
On the whole, extremely satisfied.

Reply from Louise McLennan, Registered Care Manager at Home Instead (Ilkley, Skipton and Settle)

Thankyou for taking the time to review the service we provide to your lovely friend. We will always accommodate any changes to care packages and so pleased we were able to put the support in place for your friend with the care professionals she was already established with. We really appreciate your feedback!

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Review from H L (Daughter-in-law of Client) published on 27 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Home care provide good and fair service. The care workers can provide patient companionship , self care help to tasks like shopping and some cleaning duties which is a great help to families who work when a family member needs daily support. They have a knowledge of dementia care which is support to
our family and our mum who can be challenging at times. If you have any issues they are always happy to listen and act on which is important as the she deteriorates and her behaviour changes.

Reply from Louise McLennan, Registered Care Manager at Home Instead (Ilkley, Skipton and Settle)

Thank you so much for such a positive review. It is an absolute pleasure to support your lovely mum, and you as a family.

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Review from Roger H (Partner of Client) published on 27 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly pleasant and efficient staff. Very engaging with great empathy. Good timekeeping, excellent relationship with my partner, who has Parkinson's and Lewy Body dementia. Highly regarded.

Reply from Louise McLennan, Registered Care Manager at Home Instead (Ilkley, Skipton and Settle)

Thank you so much for taking the time to review our services. We are so glad to hear that you are both happy with the support in place. It really is a pleasure to be welcomed into your home.

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Review from B H (Wife of Client) published on 27 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I only use Home Instead for a couple of hours for companionship for my husband while I am out. The carer takes him for a short walk and gives lunch. Generally works very well and gives me piece of mind. We have now had same carer for some months which is good for my husband to have the continuity.

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Review from L M (Daughter of Client) published on 23 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed with the service provided. We have 3 different carers for my mother and she loves them all. They are prompt, polite and friendly.
The office staff are also great and took great care to match the carers to my mother.

Reply from Louise McLennan, Registered Care Manager at Home Instead (Ilkley, Skipton and Settle)

Thank you for taking the time to review Home Instead Ilkley.I am so pleased you and mum are happy with the support, and with the care professionals that visit mum. We are grateful for your kind positive words.

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Review from G T (Daughter of Client) published on 16 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been using Home Instead for just over a year now to support my father. I found the team to be very supportive and responsive to our needs, especially as those needs tend to change over time. They've taken care to find a good match of people to support my father which means that I can relax on those
days knowing that he's in good hands. We've also been well looked after when it comes to changing schedules, as we often use Home Instead for daily visits when my mother goes away. All in all, I'm really glad to have them supporting me and my family.

Reply from Louise McLennan, Registered Care Manager at Home Instead (Ilkley, Skipton and Settle)

Thank you for such a great review. It is really good to know you as a family are happy with the service we provide your father. He really is a great person and great company. A pleasure to support.

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Review from S G (Daughter of Client) published on 16 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers constantly go above and beyond in supporting my sisters and I with the challenging circumstances we find ourselves in with both parents suffering from dementia. Genuinely, they care, and nothing really is too much trouble. They respond as if family. We couldn't do without the services of
Home Instead in Ilkley.

Reply from Louise McLennan, Registered Care Manager at Home Instead (Ilkley, Skipton and Settle)

It is an absolute pleasure to support both your parents and you as a family through what can be difficult at times. Thank you for taking the time to write such lovely words.

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Review from J P (Daughter of Client) published on 16 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always very cheerful, friendly and so helpful. They come to help my father twice a day for an hour at a time - preparing his meals and medication and help with personal care and any jobs that need doing.
I liaise with the staff in the office and they are quick to contact me if they have
any concerns and to update changes to medication. The communication between all staff and my father and our family is excellent.

Reply from Louise McLennan, Registered Care Manager at Home Instead (Ilkley, Skipton and Settle)

Thank you for taking the time to review the service we provide your father. It is so good to know you are happy with the support we not only give your father but you as a family too.

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Review from Kate S (Daughter of Client) published on 16 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Not living in Britain, I am grateful that mum is in such good hands. Her carers help her with anything she needs and now her short-term memory is not what it used to be, they have various regular tasks in their mobile data.
I phone mum every day and am always pleased to hear how satisfied she is with
the standard of her care.
Thank you girls, you are much appreciated.

Reply from Louise McLennan, Registered Care Manager at Home Instead (Ilkley, Skipton and Settle)

Thank you for your review. It really is wonderful to know that the care we provide for your lovely mum gives you the reassurance and peace of mind. It is good to know the app works for you, it is an excellent way of keeping in touch with mums visits.

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Review from J E (Daughter of Client) published on 16 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We're very happy with the care my dad is receiving. The carers are all lovely and Dad sees the same ones regularly which he likes and he gets on well with them all. Likewise, the office staff are all really helpful and friendly. Dad particularly enjoys the social events, including cinema visits, games
afternoons, fish and chip lunches, where he gets to socialise with other people his age. Overall, very happy to recommend Home Instead Ilkley.

Reply from Louise McLennan, Registered Care Manager at Home Instead (Ilkley, Skipton and Settle)

Dad is a pleasure to support! He really does enjoy the events we have and has made many friends. We are pleased you are happy with the service we provide. Thank you for such a great review.

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Review from Dale S (Client) published on 18 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This review covers my experience with Home Instead since I started, 2 years ago.
I do have fairly limited demands upon the service and I do understand its limitations.
The staff are excellent.

Reply from Louise McLennan, Registered Care Manager at Home Instead (Ilkley, Skipton and Settle)

Thank you for taking the time to review our services. We appreciate your feedback. Thank you once again.

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Review from A W (Daughter of Client) published on 11 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have now been using Home Instead for over 2 years to help with care of my 91 year old Dad. Throughout they have been exceptional in the services they have provided.
The regular reviews have helped tailor the care that is provided to his specific needs. They have been flexible, friendly and efficient.

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Review from David S (Son of Client) published on 25 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The quality of care that Home Instead provide my father is very good. He especially enjoys their ability to take him out and about, such as to the park of the local village, which he would not be able to do without them.

Reply from Louise McLennan, Registered Care Manager at Home Instead (Ilkley, Skipton and Settle)

Thank you for such a positive review. It is our pleasure to support your father.

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Review from Deborah R (Daughter of Client) published on 25 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Home Instead staff are helping me to look after my father in a friendly and kind way. The extra events are lovely opportunities for him to socialise in a supportive environment and are much appreciated!

Reply from Louise McLennan, Registered Care Manager at Home Instead (Ilkley, Skipton and Settle)

Thank you for taking the time to give such a positive review. We are thrilled that your father is gaining so much from what we do. The events are a great way of bringing clients together, to see them socialise, laugh and have fun brings us great pleasure.

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Review from D J (Daughter of Client) published on 12 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We approached Home Instead earlier this year, just for some initial support and to get home visits started with a reputable organisation that my parents would accept and trust in their home.
We have started with some very generic support, for a couple of hours each week. The team are lovely and incredibly
responsive, to the point we have been able to increase visits when needed due to illness.

Reply from Louise McLennan, Registered Care Manager at Home Instead (Ilkley, Skipton and Settle)

Thank you for taking the time to share your positive experience with us. I am so pleased we are able to support your parents and adapt that support as needed.

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Current Review Score: 9.8 (9.815)

Overview of Review Score

The Review Score of 9.8 (9.815) out of 10 for Home Instead (Ilkley, Skipton and Settle) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.815 for Home Instead (Ilkley, Skipton and Settle) is calculated as follows: ( (161 Excellents x 5) + (32 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 195 Ratings = 4.815

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Ilkley, Skipton and Settle) is based on 33 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Sep 2019

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (11)

Meet the Team (7)

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Louise McLennan

Job Title: Registered Care Manager

Joined: 2022

Louise joined Home Instead following 30 years in the Dental industry and has progressed through different roles.


She joined Home Instead initially as a Care Coordinator and has grown her experience and skill set to become a Registered Care Manager.

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Ashleigh Brice

Job Title: Operations Manager

Joined: 2015

Ashleigh joined Home Instead in 2015 as a Care Professional and has developed her skills to become an Operations Manager. Ensuring the smooth running of the business, she oversees recruitment, training and more.


She enjoys the rewarding nature of all her roles with Home Instead.

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Emma Abbiss

Job Title: Deputy Care Manager

Emma joined Home Instead after previously working in care for 7 years. Emma always knew that working in the care industry was where she was meant to be.


She loves making a difference to her clients days.

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Debbie Ellison

Job Title: Learning & Development Coordinator

Joined: 2018

After 37 years in the civil service, Debbie made the jump into care and now ensures the calibre of care our clients receive is consistent and of the highest quality.

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Rhiann Nolson

Job Title: Talent Resourcing Manager

Joined: 2023

Rhiann has previous experience within the events and hospitality sector with a resourcing background. She now enjoys a career matching Care Professionals with our clients
She wanted job satisfaction and this hits the spot!

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Georgia Hallam

Job Title: Scheduler

Meet Georgia, our ever-reliable scheduler who keeps everything running smoothly behind the scenes. Georgia makes sure that our Care Pros always know where they need to be and when, ensuring clients receive their care without a hitch.

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Leah Cunliffe

Job Title: Office Administrator

Leah plays a crucial role here at Home Instead Ilkley. Through auditing each clients visit notes daily, Leah ensures everything is going well. Her attention to detail means that any issues get flagged up swiftly so we can keep delivering the highest possible care.

Frequently Asked Questions about Home Instead (Ilkley, Skipton and Settle)

What Type of Services does Home Instead (Ilkley, Skipton and Settle) offer?

Home Instead (Ilkley, Skipton and Settle) offers Home Care.

How many Carers does Home Instead (Ilkley, Skipton and Settle) employ?

Home Instead (Ilkley, Skipton and Settle) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Ilkley, Skipton and Settle) to verify any information. View our terms and conditions. Home Instead (Ilkley, Skipton and Settle) has an Enhanced Service - more info.