Home Instead (Ilkley, Skipton and Settle)

We needed overnight care at short notice for my Mum. Emma from Home Instead could not have been more helpful. She took time to really understand Mum's needs and immediately put her at ease during an unsettling time. A thoroughly professional service for which we were very grateful.

Both our CAREGiver and their Office Support have far exceeded our expectations when providing for my wife's care. Their interest in my wife's health and well being has been excellent and is much appreciated by our family.

Carers come into dad's home twice a week currently and support with cleaning, making sure he is up and has eaten, and talking to him. He has found this especially helpful on mornings when he is struggling to start the day and possibly also feeling low. The carers he has met to date have been kind, caring and he appreciates the time they spend with him talking about the love of his life, his late wife. I find the app very useful as I can see how his morning has been and what the carers have done that day. The whole service provided by Home Instead is excellent and has helped me support dad with his Alzheimers and day to day living in his own home.

Being over 200 miles away they have been incredibly responsive, attentive, and assuring and, in a two-care homecare system, I have to say that you get what you pay for, if you have, or choose, to pay.

My elderly parents started using the service in January 2025 and have been very impressed with all aspects of the care they receive. The staff are very professional and caring. They see the same member of staff at each visit and have enjoyed taking part in the social trips.

Home Instead is not cheap, but the fact that the carers stay an hour and that we know we can trust them to look after Mum and that she likes them justifies their charges.

Mum enjoys the visits from the Care Providers and looks forward to their coming. The family knows she is being well supported which really gives us peace of mind. The CarePros ensure mum is well and regularly go the extra mile. This happened recently when the village grocery shop suddenly closed and the CarePro, worried about mum, shopped for her on her day off!

Home instead are an excellent care provider. They have supported my Mum with her morning care needs for 4 years. The care givers are all friendly, respectful and helpful. They also provide additional care when needed as a companion taking her out for lunch, coffee and shopping. All the office staff are extremely helpful and always do their utmost to accommodate any additional requests. I highly recommend Home instead in Ilkley.

On the whole, extremely satisfied.

Home care provide good and fair service. The care workers can provide patient companionship , self care help to tasks like shopping and some cleaning duties which is a great help to families who work when a family member needs daily support. They have a knowledge of dementia care which is support to our family and our mum who can be challenging at times. If you have any issues they are always happy to listen and act on which is important as the she deteriorates and her behaviour changes.

Friendly pleasant and efficient staff. Very engaging with great empathy. Good timekeeping, excellent relationship with my partner, who has Parkinson's and Lewy Body dementia. Highly regarded.

I only use Home Instead for a couple of hours for companionship for my husband while I am out. The carer takes him for a short walk and gives lunch. Generally works very well and gives me piece of mind. We have now had same carer for some months which is good for my husband to have the continuity.

The office staff are also great and took great care to match the carers to my mother.

I've been using Home Instead for just over a year now to support my father. I found the team to be very supportive and responsive to our needs, especially as those needs tend to change over time. They've taken care to find a good match of people to support my father which means that I can relax on those days knowing that he's in good hands. We've also been well looked after when it comes to changing schedules, as we often use Home Instead for daily visits when my mother goes away. All in all, I'm really glad to have them supporting me and my family.

The carers constantly go above and beyond in supporting my sisters and I with the challenging circumstances we find ourselves in with both parents suffering from dementia. Genuinely, they care, and nothing really is too much trouble. They respond as if family. We couldn't do without the services of Home Instead in Ilkley.

I liaise with the staff in the office and they are quick to contact me if they have any concerns and to update changes to medication. The communication between all staff and my father and our family is excellent.

Thank you girls, you are much appreciated.

We're very happy with the care my dad is receiving. The carers are all lovely and Dad sees the same ones regularly which he likes and he gets on well with them all. Likewise, the office staff are all really helpful and friendly. Dad particularly enjoys the social events, including cinema visits, games afternoons, fish and chip lunches, where he gets to socialise with other people his age. Overall, very happy to recommend Home Instead Ilkley.

The staff are excellent.

The regular reviews have helped tailor the care that is provided to his specific needs. They have been flexible, friendly and efficient.