Home Instead (Ilkley, Skipton and Settle)

The regular reviews have helped tailor the care that is provided to his specific needs. They have been flexible, friendly and efficient.

The quality of care that Home Instead provide my father is very good. He especially enjoys their ability to take him out and about, such as to the park of the local village, which he would not be able to do without them.

The Home Instead staff are helping me to look after my father in a friendly and kind way. The extra events are lovely opportunities for him to socialise in a supportive environment and are much appreciated!

We have started with some very generic support, for a couple of hours each week. The team are lovely and incredibly responsive, to the point we have been able to increase visits when needed due to illness.

I was recommended Home Instead by a local healthcare worker. I am delighted I accepted her advice. My mother has 3 different carers each week and she likes them all, their company, their help, and their discretion. It has made living at home (where she wants to be) possible. I appreciate the regular reports received each week of all the visits made by the carers, and also appreciate feedback from the local administrator. Home Instead gives me support and care for my mother and peace of mind for me. I fully recommend the service they provide.

They help her with getting meals ready and washing and ironing they provide Mum with conversation and have offered to take her out as well.

They provide a completely reliable service with very good timekeeping. The carers are always efficient and cheerful and carry out all the tasks asked of them. There have not been any issues or concerns.

The two regular carers are absolutely superb. They each have a complete skill range and the initiative to use those skills. They are also delightful people, courteous, friendly yet professional at all times. 20/10 to each one.

I would not hesitate to recommend Home Instead to anyone looking to provide a relative with additional safety and support, regardless of how complex their needs.

The quality of care has been outstanding at every level, from the care professionals themselves to the managers, who have ensured excellent support and communication on a daily basis. The setting up of this provision was detailed and tailored to my mum-in-law's individual needs. The daily feedback via the app has alerted us to issues we might not have otherwise picked up. I cannot recommend highly enough.

Mum has had a daily visit from Home Instead ladies for the last few weeks. Their visits have made a big difference to Mum. Everyone who has visited has been friendly and caring and their visits have helped improve Mum’s low mood. As well as companionship they have helped with all the little things that otherwise would have to wait for my brother and I to visit. They have taken Mum to the shops or brought her shopping and helped Mum with some jobs in her home. As well as chatting with Mum they have given a sympathetic ear when Mum was feeling very low and the kindness of these ladies has been very much appreciated.

Hope it continues.

There is a regular review of his care needs and I am involved with this at his request.

The standard of care provided by Home Instead is excellent, and both the carers and support staff have provided a top-class service. My mum has been a client for many years, and we have always found the carers and companions to be kind, friendly and approachable. They follow up on things that need doing and suggest ways to manage the care better. We always feel informed, and they carry out regular service reviews. I would gladly recommend Home Instead for their 5-star commitment and service.

Thank you to everyone involved at Home Instead for everything you do. Would thoroughly recommend it to anyone needing professional care at home.

Just fantastic.

Thorough assessment of Mum's care needs, putting her at the heart of all they do, some changes agreed and implement as required. All care professionals introduced on first visit and every single one has been professional, well trained, intuitive and caring. The documentation ensures excellent communication of care and gives me peace of mind. Very impressed and would highly recommend.

All of my contact with Home Instead has been very good. They were very thorough and comprehensive in their care. Unfortunately, we had to cancel. This was not due to Home Instead. Home Instead was very understanding about us having to cancel. I would definitely use Home Instead in the future.

My mum is very happy with the care provided to her and with the professional and friendly staff, as am I. My sister and I find the app feedback from carers very useful. I would definitely recommend Home Instead.

My mother recently started some in-home care with Home Instead. She has been dealing with Parkinson's disease since her 40s, and both mum and my dad have coped very well alone. She is now in her 70s and in the past year or two has developed very severe spinal pain, and been diagnosed with cancer. It has just reached the point that they need help. None of us knew what to expect. Having met the carers and spent time with them and my parents, I cannot recommend them enough. They provide the personal care mum needs, but in addition, if she is having a better day, they will help out with housework, or just provide companionship - playing a game or just having a chat. There are plans for them to take Mum shopping sometime. I cannot comment on the value for money, as this was very sudden, and Home Instead came recommended by my mum's Parkinson's care worker, so we did not shop around. I live in Canada, and am happy/reassured that my parents are getting this wonderful help.