Home Instead (Ilkley, Skipton and Settle)

The Point, 1 Lower Railway Road, Ilkley LS29 8FL
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9.8 77 Reviews
  • Home Instead (Ilkley, Skipton and Settle), Ilkley
Home Instead (Ilkley, Skipton and Settle) offers a flexible range of non-medical care for older people, with all care personalised to suit the needs of the individual.

Help with a wide range of domestic tasks can help adults to remain independent and in the comfort of their own homes, while companionship is also important to help prevent isolation and depression.

Care workers are also experienced in some complex needs, such as dementia.

Bespoke care is designed to offer emotional support, as well as helping clients to remain active. Caregivers are all carefully matched for their suitability.

Our unique service continuity and support plans set Home Instead apart from other home care providers.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Other Care Provided

  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment

Funding & Fees

Available on request

Good to Know

Group/Owner

Person in charge

  • Simon White (Director)

Home Instead (Ilkley, Skipton and Settle) Reviews (77)

Total of 77, showing 21-40
9.8

Home Instead (Ilkley, Skipton and Settle) has a Review Score of 9.8 (9.815) out of 10, based on 33 reviews in the last 2 years. Over all time Home Instead (Ilkley, Skipton and Settle) has 77 reviews.

Overall Experience

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Date Published

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Review from Simon C (Son of Client) published on 12 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was recommended Home Instead by a local healthcare worker. I am delighted I accepted her advice. My mother has 3 different carers each week and she likes them all, their company, their help, and their discretion. It has made living at home (where she wants to be) possible. I appreciate the regular
reports received each week of all the visits made by the carers, and also appreciate feedback from the local administrator. Home Instead gives me support and care for my mother and peace of mind for me. I fully recommend the service they provide.

Reply from Louise McLennan, Registered Care Manager at Home Instead (Ilkley, Skipton and Settle)

It is our absolute pleasure to support your mother. Thank you for taking the time to share your experience with others.

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Review from Susan F (Daughter of Client) published on 12 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the card that Mum is having.
All the ladies who go in to see Mum are pleasant and helpful.
She enjoys their visits.
They help her with getting meals ready and washing and ironing they provide Mum with conversation and have offered to take her out as well.

Reply from Louise McLennan, Registered Care Manager at Home Instead (Ilkley, Skipton and Settle)

A huge thank you for taking the time to review our service. I am so pleased you are happy with what we do.

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Review from S K (Wife of Client) published on 11 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They provide a completely reliable service with very good timekeeping. The carers are always efficient and cheerful and carry out all the tasks asked of them. There have not been any issues or concerns.

Reply from Louise McLennan, Registered Care Manager at Home Instead (Ilkley, Skipton and Settle)

Thank you so much for taking the time to write such a great review. It means so much to know that the service we provide is making a difference.

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Review from J H (Client) assisted by family/friend published on 28 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The two regular carers are absolutely superb. They each have a complete skill range and the initiative to use those skills. They are also delightful people, courteous, friendly yet professional at all times. 20/10 to each one.

Reply from Louise McLennan, Registered Care Manager at Home Instead (Ilkley, Skipton and Settle)

Thank you so very much for your lovely words. It is our pleasure to be able to support you.

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Review from Richard H (Son of Client) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The support given by Home Instead to my mother has far exceeded our expectations. On one occasion the care pro found her on the floor and arranged an emergency response, staying until they arrived. The care pros have also attended on an unscheduled occasion when we couldn't reach her on the phone.
I
would not hesitate to recommend Home Instead to anyone looking to provide a relative with additional safety and support, regardless of how complex their needs.

Reply from Emma White, General Manager at Home Instead (Ilkley, Skipton and Settle)

We are really pleased to hear how our support has enabled not just your mother, but you and your family, the reassurance and security that is often needed for our relatives who live alone.

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Review from J F (Daughter-in-law of Client) published on 27 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The quality of care has been outstanding at every level, from the care professionals themselves to the managers, who have ensured excellent support and communication on a daily basis. The setting up of this provision was detailed and tailored to my mum-in-law's individual needs. The daily feedback via
the app has alerted us to issues we might not have otherwise picked up. I cannot recommend highly enough.

Reply from Emma White, General Manager at Home Instead (Ilkley, Skipton and Settle)

Thank you for your very kind words - we are really pleased to hear how happy you have been with all of the team. The app is a huge benefit for family, keeping you in the details of the care your mum-in-law is receiving.

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Review from D P (Daughter of Client) published on 22 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has had a daily visit from Home Instead ladies for the last few weeks. Their visits have made a big difference to Mum. Everyone who has visited has been friendly and caring and their visits have helped improve Mum’s low mood. As well as companionship they have helped with all the little things that
otherwise would have to wait for my brother and I to visit. They have taken Mum to the shops or brought her shopping and helped Mum with some jobs in her home. As well as chatting with Mum they have given a sympathetic ear when Mum was feeling very low and the kindness of these ladies has been very much appreciated.

Reply from Emma White, General Manager at Home Instead (Ilkley, Skipton and Settle)

We are pleased to hear that Mum has been finding the visits from Care Professionals of huge benefit. Making sure she feels heard and supported is vital.

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Review from P H (Son of Client) published on 20 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Only been using this company for over 1 week but very happy so far.
My mother was initially against the service but is mellowing gradually due to the attitude of the carers she has met.
Hope it continues.

Reply from Emma White, Commercial Manager at Home Instead (Ilkley, Skipton and Settle)

Thank you for sharing your experience with Home Instead, it is great to hear that your mother is already building lovely relationships with the care professionals who visit her.

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Review from Hilary F (Daughter of Client) published on 16 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead visit my father daily for an hour and he enjoys them all coming. They adapt their services to his needs and include accompanying him on a short walk, taking him to local appointments, preparing a hot meal or a sandwich meal for later and, most importantly, offering companionship.
The carers
are all very different personalities but all treat him with respect and courtesy and understanding. They adapt to changes in routine easily and are observant as to what needs doing, like putting washing away etc.
There is a regular review of his care needs and I am involved with this at his request.

Reply from Emma White, General Manager at Home Instead (Ilkley, Skipton and Settle)

We are really pleased to hear that your father is enjoying the full range of support our Care Professionals provide and the Care Pro's matched to him are understanding of his needs.

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Review from D G (Son of Client) published on 15 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care provided by Home Instead is excellent, and both the carers and support staff have provided a top-class service. My mum has been a client for many years, and we have always found the carers and companions to be kind, friendly and approachable. They follow up on things that need doing
and suggest ways to manage the care better. We always feel informed, and they carry out regular service reviews. I would gladly recommend Home Instead for their 5-star commitment and service.

Reply from Emma White, General Manager at Home Instead (Ilkley, Skipton and Settle)

Thank you for your lovely summary of the support we provide for you and your Mum. Everyone looks forward to seeing your Mum and her infectious personality, whether during a one to one visit or at our client events.

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Review from Ali M (Daughter of Client) published on 13 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the professional care that Home Instead provide for my mother enough. All the care professionals are wonderful, warm, caring people who have helped my mother so much even when she doesn’t want to be helped. Living with dementia is difficult enough for loved ones, but the two carers are
just wonderful with her and make her life so much easier for her and for her family.
Thank you to everyone involved at Home Instead for everything you do. Would thoroughly recommend it to anyone needing professional care at home.

Reply from Emma White, General Manager at Home Instead (Ilkley, Skipton and Settle)

We are really pleased to hear that you and your mum have been enjoying our Care Professionals visiting. We know the challenges that living with dementia can bring to a family, and we are here to support you all in the best way we can.

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Review from Mark F (Son of Client) published on 13 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I contacted Home Instead late December 2023 to ask for help for companionship for my mum - initially for a couple of afternoons a week.
Even though it was the Christmas/New Year period I got the quickest and most helpful of replies - and I met their area manager the following week with Mum. The manager
came to Mum's house and was fantastic, professional but friendly and so understanding of both our needs.
After completing the paperwork and chatting with us for a good two hours (extremely thorough which is just what is needed), we came up with an initial plan for Mum.
The manager went away, completed all the relevant details and contacted me 24 hours later. The following week we started the twice-weekly visits for Mum - the manager matched the 'companions' for mum so well! Obviously the same person each week, Mum gets on so well with them both, they are kind, caring and compassionate whilst also knowing all mum's needs via an app which me and my sister have access too, brilliant.
Just fantastic.

Reply from Emma White, Commercial Manager at Home Instead (Ilkley, Skipton and Settle)

Thank you for your lovely words about your experience with Home Instead Ilkley. We are especially pleased to hear that the Care Professionals matched to your Mum have been a fantastic support to you all.

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Review from Jane B (Daughter of Client) published on 13 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thorough assessment of Mum's care needs, putting her at the heart of all they do, some changes agreed and implement as required. All care professionals introduced on first visit and every single one has been professional, well trained, intuitive and caring. The documentation ensures excellent communication
of care and gives me peace of mind. Very impressed and would highly recommend.

Reply from Emma White, General Manager at Home Instead (Ilkley, Skipton and Settle)

Thank you for your kind words about your experience with Home Instead Ilkley. We thoroughly enjoy supporting your Mum and it's great to hear the app gives you peace of mind about the support Mum is receiving.

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Review from N R (Daughter of Client) published on 17 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All of my contact with Home Instead has been very good. They were very thorough and comprehensive in their care. Unfortunately, we had to cancel. This was not due to Home Instead. Home Instead was very understanding about us having to cancel. I would definitely use Home Instead in the future.

Reply from Emma White, General Manager at Home Instead (Ilkley, Skipton and Settle)

Thank you for your kind words, we enjoyed looking after your mum and wish you all the best for the future.

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Review from J D (Daughter of Client) published on 17 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very happy with the care provided to her and with the professional and friendly staff, as am I. My sister and I find the app feedback from carers very useful. I would definitely recommend Home Instead.

Reply from Emma White, General Manager at Home Instead (Ilkley, Skipton and Settle)

It is great to hear you are happy with the support we are providing your mum and that the app is of use to your family.

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Review from Anthony T (Son of Client) published on 11 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother recently started some in-home care with Home Instead. She has been dealing with Parkinson's disease since her 40s, and both mum and my dad have coped very well alone. She is now in her 70s and in the past year or two has developed very severe spinal pain, and been diagnosed with cancer. It
has just reached the point that they need help. None of us knew what to expect. Having met the carers and spent time with them and my parents, I cannot recommend them enough. They provide the personal care mum needs, but in addition, if she is having a better day, they will help out with housework, or just provide companionship - playing a game or just having a chat. There are plans for them to take Mum shopping sometime. I cannot comment on the value for money, as this was very sudden, and Home Instead came recommended by my mum's Parkinson's care worker, so we did not shop around. I live in Canada, and am happy/reassured that my parents are getting this wonderful help.

Reply from Emma White, General Manager at Home Instead (Ilkley, Skipton and Settle)

Thanks for your kind words. Knowing we are making a difference to someone's day is why we do what we do. We thoroughly enjoy supporting your parents and are pleased to hear you are reassured when you are not close by.

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Review from Alison D (Daughter of Client) published on 11 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead and its care professionals provide excellent daily service for my father-in-law and mother-in-law.
They are both in their late eighties with a number of health conditions. The service provided by Home Instead helps them to maintain their independence and stay living in their own home.
The
office is very responsive to any requests from the family and the care professionals are all very friendly and helpful.
They write excellent daily care notes in the app which also records tasks completed and has the ability to make comments. The family can access these notes via the app.
The care plan is also available on the app and is reviewed regularly.
Home Instead visits are a minimum of one hour long, which means there is no need to rush anything and the care professionals refer to the family if there is a need to stay longer for any reason.
The service is not the cheapest but we feel the excellent care provided is worth it. Especially as most of the family live a long distance away.

Reply from Emma White, Commercial Manager at Home Instead (Ilkley, Skipton and Settle)

Thank you for your feedback on your experience with us. We are very glad to hear how happy you are with the care we provide to your family.

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Review from Jayne H (Daughter of Client) published on 7 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my father moved into an assisted living apartment we realised that he needed help with personal and domestic help. He was also quite lonely so needed companionship as well. All the professional carers from Home Instead have been fantastic. They looked after my father with great compassion. I have
recently moved my father to be nearer to where I live, I wish I could have taken the professional carers with us but we are now out of their working area. I have though contacted my local branch of Home Instead to take over. I have absolutely no hesitation in recommending Home Instead (Ilkley & Skipton).

Reply from Emma White, Commercial Manager at Home Instead (Ilkley, Skipton and Settle)

Thank you for your lovely review. We know how much our care givers are going to miss seeing Dad as they have built up a strong relationship with him. We will also miss him as a regular at our social events.

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Review from Helen R (Daughter of Client) published on 7 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been really impressed with the care and understanding Home Instead has provided for our Mother for the last couple of years. They have adapted to her changing needs and also supported the family to be able to cover additional family activities. The caregivers are carefully chosen to give the
appropriate level of care needed and it has been really appreciated that they try, as much as possible, to keep the same people visiting. The carers who have visited have built up a great relationship with her and Mum feels able to trust them. They are generally able to adjust and be flexible to the support needed on a day-to-day basis depending on how Mum is feeling. The office team are quick to deal with any queries and the opportunity to review and update the care plan is helpful. Thank you for all you do.

Reply from Emma White, Commercial Manager at Home Instead (Ilkley, Skipton and Settle)

We are really pleased to hear how much you and your mother are enjoying receiving our support, especially hearing how the relationships between our care givers and your mother have developed. Thank you for your lovely review.

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Review from Linda D (Daughter of Client) published on 7 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Home Instead highly enough. Not only does my mum receive sympathetic, courteous and friendly personal care but she has been invited, and goes to, extra social events like fish and chip lunches, singing and cake afternoons and a Christmas party. All unexpected and a lovely chance for
Mum to get out and meet some different people. Mum’s personal care helper was chosen carefully to match her personality and she always has time to chat and even think of ways to encourage her to maintain her mobility.

Reply from Emma White, Commercial Manager at Home Instead (Ilkley, Skipton and Settle)

Thank you for your lovely review, it is great to hear how much Mum enjoys coming along to our events. We certainly enjoy seeing her meet new people and feedback like yours demonstrates the importance of social activities.

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Current Review Score: 9.8 (9.815)

Overview of Review Score

The Review Score of 9.8 (9.815) out of 10 for Home Instead (Ilkley, Skipton and Settle) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.815 for Home Instead (Ilkley, Skipton and Settle) is calculated as follows: ( (161 Excellents x 5) + (32 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 195 Ratings = 4.815

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Ilkley, Skipton and Settle) is based on 33 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Sep 2019

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (11)

Meet the Team (7)

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Louise McLennan

Job Title: Registered Care Manager

Joined: 2022

Louise joined Home Instead following 30 years in the Dental industry and has progressed through different roles.


She joined Home Instead initially as a Care Coordinator and has grown her experience and skill set to become a Registered Care Manager.

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Ashleigh Brice

Job Title: Operations Manager

Joined: 2015

Ashleigh joined Home Instead in 2015 as a Care Professional and has developed her skills to become an Operations Manager. Ensuring the smooth running of the business, she oversees recruitment, training and more.


She enjoys the rewarding nature of all her roles with Home Instead.

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Emma Abbiss

Job Title: Deputy Care Manager

Emma joined Home Instead after previously working in care for 7 years. Emma always knew that working in the care industry was where she was meant to be.


She loves making a difference to her clients days.

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Debbie Ellison

Job Title: Learning & Development Coordinator

Joined: 2018

After 37 years in the civil service, Debbie made the jump into care and now ensures the calibre of care our clients receive is consistent and of the highest quality.

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Rhiann Nolson

Job Title: Talent Resourcing Manager

Joined: 2023

Rhiann has previous experience within the events and hospitality sector with a resourcing background. She now enjoys a career matching Care Professionals with our clients
She wanted job satisfaction and this hits the spot!

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Georgia Hallam

Job Title: Scheduler

Meet Georgia, our ever-reliable scheduler who keeps everything running smoothly behind the scenes. Georgia makes sure that our Care Pros always know where they need to be and when, ensuring clients receive their care without a hitch.

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Leah Cunliffe

Job Title: Office Administrator

Leah plays a crucial role here at Home Instead Ilkley. Through auditing each clients visit notes daily, Leah ensures everything is going well. Her attention to detail means that any issues get flagged up swiftly so we can keep delivering the highest possible care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Ilkley, Skipton and Settle) to verify any information. View our terms and conditions. Home Instead (Ilkley, Skipton and Settle) has an Enhanced Service - more info.