Home Instead (Ilkley, Skipton and Settle)

The Point, 1 Lower Railway Road, Ilkley LS29 8FL
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9.8 77 Reviews
  • Home Instead (Ilkley, Skipton and Settle), Ilkley
Home Instead (Ilkley, Skipton and Settle) offers a flexible range of non-medical care for older people, with all care personalised to suit the needs of the individual.

Help with a wide range of domestic tasks can help adults to remain independent and in the comfort of their own homes, while companionship is also important to help prevent isolation and depression.

Care workers are also experienced in some complex needs, such as dementia.

Bespoke care is designed to offer emotional support, as well as helping clients to remain active. Caregivers are all carefully matched for their suitability.

Our unique service continuity and support plans set Home Instead apart from other home care providers.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Other Care Provided

  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment

Funding & Fees

Available on request

Good to Know

Group/Owner

Person in charge

  • Simon White (Director)

Home Instead (Ilkley, Skipton and Settle) Reviews (77)

Total of 77, showing 61-77
9.8

Home Instead (Ilkley, Skipton and Settle) has a Review Score of 9.8 (9.815) out of 10, based on 33 reviews in the last 2 years. Over all time Home Instead (Ilkley, Skipton and Settle) has 77 reviews.

Overall Experience

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Review from Jayne G (Daughter of Client) published on 22 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead are an amazing team. We have found them to be outstanding service providers. They go above and beyond as a matter of daily practice. It has been a massive comfort to know that they are there taking exceptional care of my father, particularly when we haven't been able to visit due to his
shielding. The app with reports of all visits is extremely useful. With it, we are able to keep a track of everything that has happened during a visit.
We would highly recommend them to anyone who is serious about getting the best possible care for themselves or a loved one.

Reply from Simon White, Director at Home Instead (Ilkley, Skipton and Settle)

'Thank you for your lovely words, Jayne. The CAREGivers are very fond of your dad and it is a pleasure to support him. I am also pleased to hear that we are able to put your mind at ease knowing that your dad is in safe hands.'

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Review from Goodith W (Friend of Client) published on 2 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank you from the bottom of my heart for your friendly, professional and deeply caring services to my deceased friend's husband over the last eighteen months. He has progressive memory loss and your practical suggestions and help have enabled him to stay in his own home as things get
a bit worse for him. You have provided sympathetic and cheerful companionship and daily care and often gone the extra mile for me and him. Your communication skills with me have been exemplary. I think the care you have provided and continue to provide has been absolutely superb.

Reply from Simon White, Director at Home Instead (Ilkley, Skipton and Settle)

Thank you for your kind review. It's a pleasure to care for your friend and its lovely to hear such positive comments about our team. We'll be sure to pass on your comments to our Caregivers.

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Review from M N (Husband of Client) published on 9 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Caregivers, in the main, were very, very good.

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Review from A H (Daughter of Client) published on 9 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service from initial phone call through to caregivers, and they are wonderful with my mum. Great communication with me and very flexible during difficult situations. Gave me great peace of mind and tremendous support.

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Review from Mary E (Wife of Client) published on 17 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the workers had a genuine personality approach. They were caring and skilful and pleasant natured to have around the home. Friendly, efficient, caring and genuine. Able to adapt to whatever they encountered in a positive and pleasant way. It was always nice to see friendly faces that helped without
upsetting the home balance. Well done wonderful workers. Thank you

Reply from Simon White, Director at Home Instead (Ilkley, Skipton and Settle)

Thank you for your kind comments. It has been a genuine pleasure getting to know you both and best wishes from all of us at Home Instead.

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Review from M E (Daughter of Client) published on 12 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother took ill whilst visiting from Ireland at Christmas. When she was released from hospital I took time off work to help her recover. I needed some help with Mum so I could return to work. The care manager was fantastic. She agreed to find a carer to suit and she did. Mum was not keen on receiving
help, but our carer was totally professional, kind and patient. With the help of Home Instead, I was able to return to work and Mum eventually returned home. Thank you!

Reply from Simon White, Director at Home Instead (Ilkley, Skipton and Settle)

Thank you for such a great review. The whole team enjoyed supporting your mum and we send our best wishes.

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Review from Wendy M (Daughter of Client) published on 20 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the last few years, the help and care my mother has received from Home Instead Ilkley has been exemplary. The people who have visited with her to take her shopping and take her out have been lovely and my mother has very much enjoyed their visits. She has especially enjoyed the outings arranged
by Home Instead to a stately home and to a well-known retailer archive that she has been on recently. With the help of Home Instead, she has been able to stay in her own home for as long as she has (she is now 100) and much longer than she might have been able to otherwise. But we all agree, her included, that the time has come for her to move to a care home where she will have people on hand to help her when she needs it.

Reply from Simon White, Director at Home Instead (Ilkley, Skipton and Settle)

It has been a privilege to support your mother and we are all so pleased to hear that we have made a difference.

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Review from J P (Niece of Client) published on 26 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Early days, but so far we are very happy with Home Instead. The team are friendly, caring and very professional. My aunt's feedback is very positive and feels the staff are kind and treat her with respect and kindness. The office staff are helpful, friendly and professional and are happy to deal with
any queries or concerns. So reassuring to know that my aunt is receiving such good care. Thank you.

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Review from Mary H (Client) published on 28 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Home Instead has made a great difference in my life I now have more time to spend with my husband who is totally blind. They also have a little time for myself.

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Review from Janette G (Client) published on 25 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have received a wonderful service from Home Instead during the last four years, both from the caregivers and staff in the office.
Thank you very much.

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Review from Kay P (Daughter of Client) published on 4 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was diagnosed with dementia over 2 years ago. We contacted Home Instead to arrange care visits so that she would not be on her own for long periods of time when a family member could not be present.
From the outset, they have been brilliant. The caregivers have been excellent and have built up
a good relationship with Mum. The company is well run and nothing is too much trouble. We are notified immediately of any problems and they have always shown genuine care and concern for Mum's wellbeing.
We have been using Home Instead since 2017 and this has allowed us to keep Mum in her own home for as long as possible. Regrettably, her dementia has progressed and she now needs residential care, but this would have happened much sooner if we had not been able to use them.
Many thanks to all at Home Instead. We would strongly recommend their services to anyone in a similar situation.

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Review from Chris W (Son of Client) published on 24 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Because of early dementia, my mother needed to have care coming into her home in December 2018. We were recommended Home Instead by a neighbourhood volunteer who took Mum shopping each week. They responded promptly to our enquiry about help and were able to start providing care quickly, which was important.
They were flexible and worked hard at providing the right care for my mother, and the carers were kind, friendly and competent. Sadly because my mother's condition deteriorated quite quickly we made the decision as a family for her to go into residential care. However, the care and help from Home Instead were valuable in trying to ensure that my mother was safe at home and was eating and managing. We were especially impressed by the helpful response to various phone calls.

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Review from Graham B (Son of Client) published on 11 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and companionship my mother receives is the highlight of her week.
It gives me peace of mind and reassurance that she has adequate support and structure. Thank you.

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Review from Jon R (Brother of Client) published on 18 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead rescued us when things were taking a significant turn for the worse with my sister, who has brain cancer, and our previous care arrangements were rapidly falling apart. Home Instead had been recommended by a neighbour, and I phoned them on a Saturday morning and spoke to the director. She
then worked tirelessly making arrangements for us all weekend. The director came to visit us on the Sunday, and together with her team put in place a rota of care starting on the Monday.


At all times the Home Instead team gave excellent care and we all have huge praise for their professionalism and caring attitude to my sister and the rest of us. They were always punctual, reliable, thoughtful and caring.


I would thoroughly recommend Home Instead Senior Care Ilkley to anyone looking for care in this area.

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Review from Dorothy B (Daughter of Client) published on 12 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Each carer who looks after my mother provides a very high standard of overall care. They show sympathy, kindness, discretion and understanding, and have a very "listening ear". They all go well beyond their call of duty. This reflects the high standards expected by the owner of the agency.

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Review from Fiona K (Daughter-in-law of Client) published on 3 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was extremely impressed with the care provided for both of my parents over a period of twelve months. Mum had mixed dementia and dad had Alzheimer's and the staff from Home Instead Senior Care treated them with sensitivity and compassion. They were punctual, reliable and professional and their level
of commitment towards the end of my parents lives was outstanding.

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Review from J C (Daughter of Client) published on 3 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had various care companies for many years always searching for the "right one". In Home Instead Senior Care I found them. They have been amazing, showing respect, courtesy and empathy for my mother. They built up a wonderful relationship and she began to trust them very quickly. They used their
own initiative and I would often turn up to find they had done tasks over and beyond the call of duty. They made contact regularly and went about their duties quietly but thoroughly. I wouldn't hesitate for one second to recommend them.

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Current Review Score: 9.8 (9.815)

Overview of Review Score

The Review Score of 9.8 (9.815) out of 10 for Home Instead (Ilkley, Skipton and Settle) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.815 for Home Instead (Ilkley, Skipton and Settle) is calculated as follows: ( (161 Excellents x 5) + (32 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 195 Ratings = 4.815

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Ilkley, Skipton and Settle) is based on 33 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Sep 2019

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (11)

Meet the Team (7)

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Louise McLennan

Job Title: Registered Care Manager

Joined: 2022

Louise joined Home Instead following 30 years in the Dental industry and has progressed through different roles.


She joined Home Instead initially as a Care Coordinator and has grown her experience and skill set to become a Registered Care Manager.

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Ashleigh Brice

Job Title: Operations Manager

Joined: 2015

Ashleigh joined Home Instead in 2015 as a Care Professional and has developed her skills to become an Operations Manager. Ensuring the smooth running of the business, she oversees recruitment, training and more.


She enjoys the rewarding nature of all her roles with Home Instead.

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Emma Abbiss

Job Title: Deputy Care Manager

Emma joined Home Instead after previously working in care for 7 years. Emma always knew that working in the care industry was where she was meant to be.


She loves making a difference to her clients days.

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Debbie Ellison

Job Title: Learning & Development Coordinator

Joined: 2018

After 37 years in the civil service, Debbie made the jump into care and now ensures the calibre of care our clients receive is consistent and of the highest quality.

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Rhiann Nolson

Job Title: Talent Resourcing Manager

Joined: 2023

Rhiann has previous experience within the events and hospitality sector with a resourcing background. She now enjoys a career matching Care Professionals with our clients
She wanted job satisfaction and this hits the spot!

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Georgia Hallam

Job Title: Scheduler

Meet Georgia, our ever-reliable scheduler who keeps everything running smoothly behind the scenes. Georgia makes sure that our Care Pros always know where they need to be and when, ensuring clients receive their care without a hitch.

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Leah Cunliffe

Job Title: Office Administrator

Leah plays a crucial role here at Home Instead Ilkley. Through auditing each clients visit notes daily, Leah ensures everything is going well. Her attention to detail means that any issues get flagged up swiftly so we can keep delivering the highest possible care.

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