Review from Lucinda O (Daughter of Client) published on 7 March 2023
Submitted via Website • Report

Overall Experience

The care, understanding and empathy shown towards my mum has been exemplary. The care givers have put her needs first and supported her to do as much as she is able. With their practical, hands-on help, it has enabled my mum to remain in the comfort and familiarity of her own home and for that the whole

family is extremely grateful.

Reply from Emma White, Commercial Manager at Home Instead (Ilkley, Skipton and Settle)

Thank you for your kind words. We are really pleased to hear the support received from our care givers has helped keep Mum independent and happy at home.

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Review from J T (Client) published on 30 November 2022
Submitted via Postal Card • Report

Overall Experience

Making the initial contact was easy, and they understood immediately the sort of care I required. They did not pester me but left it to me to make the decision when I was ready. The care they provided showed they had listened to my requests, and she is exactly the sort of person I feel comfortable with.

I look forward to her visits.

Reply from Simon White, Director at Home Instead (Ilkley, Skipton and Settle)

Thank you for your comments. It's lovely to hear that you are so happy with the service and the care professional you've been matched with.

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Review from Lynda O (Niece of Client) published on 18 May 2022
Submitted via Website • Report

Overall Experience

My aunt lives alone and at 80+ is fiercely independent, having never needed help. Introducing someone into her home was not something she wanted or felt she needed. However, she has become increasingly forgetful (though doesn’t realise she is), was losing weight, and not looking so cared for as before.

I am her closest relative but live 200+ miles away. My family and I needed someone to pop in, make sure she was eating, do light housekeeping, and provide us with reassurance as she continues to manage at home. Home Instead visited my aunt for a needs assessment, with an approach that demonstrated an understanding of the circumstances, and has put in place exactly what we wanted. It has not been easy, as my aunt insists she knows nothing about the arrangement from week to week but is gradually accepting of the help. Home Instead also use an app so I can read about each visit, and I can contact the office at any time knowing there is always cover. It is a huge comfort.

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Review from Vanessa H (Niece of Client) published on 12 April 2022
Submitted via Website • Report

Overall Experience

My uncle has received fantastic care from the Home Instead (Ilkley & Skipton) team over the past year. From my first phone call to the office we have received attentive, kind and proactive care with the team going the extra mile to ensure my uncle is comfortable and well looked after. In addition, the

app is a brilliant resource, I really appreciate being able to look at how things are going on a daily basis. The caregivers are so conscientious and thoughtful, we are very grateful.

Reply from Simon White, Director at Home Instead (Ilkley, Skipton and Settle)

Thank you for your kind comments. It has been great to see your uncle become acceptant to care and build a strong relationship with his caregivers. He has remained happy living independently at home which is what we all aim for.

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Review from B E (Client) published on 31 March 2022
Submitted via Postal Card • Report

Overall Experience

I have received excellent cate from Hone Instead. The carers are friendly, work hard, and I enjoy their company, specifically one carer, and I enjoy an outing to the garden centre from time to time. The coffee and food there are excellent, and my carer enjoys the time out with me!

Reply from Simon White, Director at Home Instead (Ilkley, Skipton and Settle)

Thank you for your kind comments. It's a great relationship and it's nice to be appreciated.

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Review from H N (Daughter of Client) published on 31 March 2022
Submitted via Website • Report

Overall Experience

Following the passing of my mum in April ‘21, we relocated my dad (with mild dementia) to be nearer family in Yorkshire. The move was a big ordeal for him having lost his partner, moving to a new county and leaving his friends behind. After a short time, we consulted several organisations in the area

and we opted for Home Instead who from the start showed a thoughtful, personal understanding of his needs with a professional and caring approach. His new companion visits for a few hours per week, they get on so well. He looks forward to talking and going to new places. Also, additional group outings have been arranged (meet and greets with other members; meals out etc…) where he receives door to door service accompanied by a caring carer which my dad enjoys too. Although this is all a new experience, his confidence is growing each week. This gives us as a family reassurance he has gained some new friendships, interests etc… outside the family unit and is giving him a brighter outlook.

Reply from Simon White, Director at Home Instead (Ilkley, Skipton and Settle)

Really pleased to hear that your dad is benefiting from the social aspects of our service. He's a pleasure to support. Thank you for the lovely review.

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Review from Simon C (Stepson of Client) published on 30 March 2022
Submitted via Website • Report

Overall Experience

The team from Home Instead (Ilkley) are absolutely amazing. They currently care for my step-dad, who has dementia and previously also for my mother, who had problems with mobility. I have always found them to be extremely professional, friendly and caring. Every member of the team takes a real interest

in their clients and makes them feel valued as an individual rather than ‘just another client.’
I know that I speak for the whole family when I say that we couldn’t be happier with the care provision in place.
A huge thank you to the entire team.

Reply from Simon White, Director at Home Instead (Ilkley, Skipton and Settle)

Your comments are much appreciated by the whole team, and it has been a pleasure to support your family. Many thanks for your kind words.

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Review from M F (Client) published on 29 March 2022
Submitted via Postal Card • Report

Overall Experience

I cannot speak highly enough of my carers. They will do anything to help, washing up, tidying, making drinks, as I am rather disabled, I cannot go out alone. But several times a month, outings are arranged, they are such fun. We are taken to the place, helped in and out. If parking close but not available,

I am dropped off and helped inside while she parks. Living alone, I appreciate having a chat as well. I cannot imagine life without them.

Reply from Simon White, Director at Home Instead (Ilkley, Skipton and Settle)

Thank you for your lovely review. It's great that you value your support and enjoy the companionship.

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Review from Paul N (Son of Client) published on 11 March 2022
Submitted via Website • Report

Overall Experience

Over the last 18 months through the pandemic, Home Instead Ilkley are a team we've come to trust and value. Caring, capable and regularly going the extra mile, they have helped my mum and dad to be at home and make the most of life together in their late 80s. As their physical and emotional needs have

changed, Home Instead have stepped up to support us, adapting from regular visits to live in care, together with making daily visits back home happen when respite care is needed.
From experience, it's an emotional time for families to navigate their parents growing old, which has involved some difficult conversations with the team at times. But issues have always been worked at very hard to resolve, and get us to a better place. We feel really listened to and supported as a family by this.
We also value the many small acts of kindness by the Home Instead carers towards my mum and dad on a daily basis, which continues to have a profound impact on their lives and wellbeing I'm sure.

Reply from Simon White, Director at Home Instead (Ilkley, Skipton and Settle)

Thank you for your lovely review. It's a pleasure to support your family through tough times and our team will appreciate your kind comments.

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Review from Tessa S (Daughter of Client) published on 5 November 2021
Submitted via Website • Report

Overall Experience

I found Home Instead (Ilkley & Skipton) after struggling for several months with another live-in care provider.
I found everything that I needed for my 90-year-old mother, much of which had been lacking with the other company.
The backup staff in the office, who organised the care, paid real attention

to detail, found the ideal person to care for Mum, matching her emotional/health needs and providing her with the security and stability which had been lacking previously. She was extremely professional, well qualified, attentive, diligent, and hard-working to a fault. Mum's apartment was spotless, the food was excellent and she was calm and reassured.
When cover was needed (as in, when the carer was on her break) care was always taken to introduce any new carers to my mother and without exception, the carers were kind, helpful, thoughtful and mostly also interesting and engaging people whose company Mum enjoyed. There were never any language problems which is important for someone needing company.

Reply from Simon White, Director at Home Instead (Ilkley, Skipton and Settle)

Thank you for your kind review. It's great to hear that our team made a difference in so many ways.

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Review from Guy (Son of Client) published on 2 April 2021
Submitted via Website • Report

Overall Experience

Home Instead have proved to be responsive, caring, professional and efficient. They have been very flexible in adapting to changing circumstances, and the particular problems of relatives who are distant and unable to visit during lockdown. The carers and administration have all been very professional

and flexible.

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Review from Philip C (Son of Client) published on 1 April 2021
Submitted via Website • Report

Overall Experience

The service offered has been exemplary, and all the caregivers are very thoughtful and are always looking to help Mum. Any changes the family feel need to be made are dealt with very promptly. We particularly find the online app the caregivers complete after each visit summarising how the visit went

etc, extremely useful.

Reply from Simon White, Director at Home Instead (Ilkley, Skipton and Settle)

Thank you for your review. Our team are happy to help in any way we can.

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Review from Andy H (Son of Client) published on 1 April 2021
Submitted via Website • Report

Overall Experience

My ninety two year old mother has weekly visits from carers at Home Instead (Ilkley & Skipton). As I live abroad, these visits and help are so useful for my mother, who during to the health crisis, is very much isolated for the moment. Home Instead (Ilkley & Skipton) carers give her practical help for

her every day life, help her with some technological problems but mainly give her very friendly company and bring some normality back into her life. I can recommend Home Instead (Ilkley & Skipton) to other people in similar situations.

Reply from Simon White, Director at Home Instead (Ilkley, Skipton and Settle)

Thank you for a lovely review. It's great to know that we are making a difference when it matters most.

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Review from J G (Wife of Client) published on 1 April 2021
Submitted via Postal Card • Report

Overall Experience

Excellent and very supportive, including carers, office staff and management. Just what we needed. My husband trusts his carer implicitly.

Reply from Simon White, Director at Home Instead (Ilkley, Skipton and Settle)

It's been a pleasure to support him. Thank you for your review.

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Review from P G (Client) published on 1 April 2021
Submitted via Postal Card • Report

Overall Experience

All the carers have been very helpful and pleasant. I am happy to continue using your service.

Reply from Simon White, Director at Home Instead (Ilkley, Skipton and Settle)

Many thanks for your kind review. Look forward to seeing you again at one of our social events.

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Review from Anthony G (Son of Client) published on 26 March 2021
Submitted via Website • Report

Overall Experience

Home Instead (Ilkley & Skipton) have been visiting my ninety four year old mother on a daily basis for six months. They visit for one hour each day to check she is okay and for companionship. The carers are excellent and never let us down. The office contacts us direct if there is a problem or query.

Highly recommended.

Reply from Simon White, Director at Home Instead (Ilkley, Skipton and Settle)

Thank you for your lovely words, Anthony. It is a pleasure to support your mum and we know how well the CAREGivers get along with her and look forward to seeing her.

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Review from Sara (Daughter of Client) published on 22 March 2021
Submitted via Website • Report

Overall Experience

My mother, with progressing dementia, has been supported brilliantly by the Home Instead team over the last 4.5 years. They are a credit to the profession with all caregivers and office staff consistently providing friendly, responsive, caring and attentive service. The team members are well introduced

and long-serving so Mum is comfortable with them and happy to see them. They are flexible, show initiative and as a team provide every care that Mum needs, sometimes "going that extra mile" to support her. As a daughter living a long way from Mum I have always felt supported by the office staff and Care Givers to provide what Mum needs and in particular their communication responsiveness is excellent. They have made a huge difference to Mum's well-being and by extension that of the rest of the family.

Reply from Simon White, Director at Home Instead (Ilkley, Skipton and Settle)

'Thank you for the lovely review Sara. It has been our pleasure to care for your mum over the last 4.5 years and support her with her changing needs. The CAREGivers know her so well and are very fond of her as she is of them! We are pleased we can offer you peace of mind that she is in safe hands with you living further away.'

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Review from Peter M (Son of Client) published on 22 March 2021
Submitted via Website • Report

Overall Experience

We have used Home Instead Ilkley for almost two years now and they have been totally reliable and very professional. They visit my mother and stepfather, who both have dementia, for an hour each morning and then for an hour on two evenings of the week. All the Caregivers have been very friendly with

a lovely disposition and my parents really look forward to them coming. I would not hesitate in recommending Home Instead to anybody.

Reply from Simon White, Director at Home Instead (Ilkley, Skipton and Settle)

'Thank you Peter for your lovely review. It has been great to see the relationships form between your mother, step father and the CAREGivers - I know they all get along very well with them and look forward to their regular visits too.'

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Review from Caroline D (Client) published on 22 March 2021
Submitted via Website • Report

Overall Experience

I cannot recommend Home Instead Ilkley highly enough. They provide care to my mum who has dementia and disabilities, and we would be lost without them. The carers are kind and are really lovely, and all go the extra mile for my mum. The organisation is superb, and all the staff who coordinate the care

work really hard, and nothing is too much trouble. We had a recent crisis, and they went above and beyond to help us. If you want a care agency that really does care, then this is it.

Reply from Simon White, Director at Home Instead (Ilkley, Skipton and Settle)

Thank you for your lovely comments, Caroline. It is a real pleasure to be supporting your mum and we know how fond the CAREGivers are of her. We are glad we were able to support your mum through the recent crisis - it's what we are here for.'

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Review from Margaret C (Wife of Client) published on 22 March 2021
Submitted via Website • Report

Overall Experience

The manager came out to meet us and gathered information about our situation and our needs. They obtained personal information about my husband in order to select the right carer/companion for him.
The people who came in that role have shared interests with my husband and are never stuck for conversation

with him. He likes nothing better than telling his stories and to have people who share the interest and are genuinely interested in him and in getting to know him is great.
At this stage this service allows me to have some much needed time off. It is also filling a longer term aim, my husband is getting used to other people coming into the house to help, they are getting to know him before the dementia steels more of him away.
They treat him with respect and he enjoys their visits and looks forward to them.
We are notified if there are any changes to the times of the visits, but they are always on the same day and roughly the same time, for us so I can make plans. Very happy.

Reply from Simon White, Director at Home Instead (Ilkley, Skipton and Settle)

Thank you for lovely review, Margaret. It is lovely to hear that your husband is getting along so well with his CAREGivers, I know that they feel the same! We are pleased to hear that you are getting the break you need, knowing that he is in good company.'

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