Submit a Review for Home Instead (Ilkley, Skipton and Settle)
The Point, 1 Lower Railway Road, Ilkley, LS29 8FL
View full details of Home Instead (Ilkley, Skipton and Settle)Latest Reviews for Home Instead (Ilkley, Skipton and Settle)
15 December 2025
We needed overnight care at short notice for my Mum. Emma from Home Instead could not have been more helpful. She took time to really understand Mum's needs and immediately put her at ease during an unsettling time. A thoroughly professional service for which we were very grateful.
08 December 2025
Both our CAREGiver and their Office Support have far exceeded our expectations when providing for my wife's care. Their interest in my wife's health and well being has been excellent and is much appreciated by our family.
26 November 2025
From my first contact via email with Home Instead, they responded quickly with full details of costs and what they offer. An appointment was made with Grace and she met with me and my dad to discuss his needs and explained their whole service and process of setting up a care package. Grace is
professional and friendly and put my dad at ease.
Carers come into dad's home twice a week currently and support with cleaning, making sure he is up and has eaten, and talking to him. He has found this especially helpful on mornings when he is struggling to start the day and possibly also feeling low. The carers he has met to date have been kind, caring and he appreciates the time they spend with him talking about the love of his life, his late wife. I find the app very useful as I can see how his morning has been and what the carers have done that day. The whole service provided by Home Instead is excellent and has helped me support dad with his Alzheimers and day to day living in his own home.
13 August 2025
The entire team at Home Instead Ilkley have been utterly amazing in their response this week, to support Mum (88, with dementia), who was discharged (unsafely) by the local NHS hospital after emergency hip surgery. I raised an enquiry for homecare at 7a.m on a Monday morning, a lady called me back
at 11.15a.m and could have come out to assess on the Wednesday, which I put back to Friday morning after it became clear Mum would not be discharged until the following Monday. They immediately put in place 4 calls a day and then within 24 hours, also put in place overnight waking nights, as Mum was terribly disturbed and unsettled.
Being over 200 miles away they have been incredibly responsive, attentive, and assuring and, in a two-care homecare system, I have to say that you get what you pay for, if you have, or choose, to pay.
30 May 2025
My elderly parents started using the service in January 2025 and have been very impressed with all aspects of the care they receive. The staff are very professional and caring. They see the same member of staff at each visit and have enjoyed taking part in the social trips.
28 May 2025
Mum enjoys the visits from the Care Providers and looks forward to their coming. The family knows she is being well supported which really gives us peace of mind. The CarePros ensure mum is well and regularly go the extra mile. This happened recently when the village grocery shop suddenly closed and
the CarePro, worried about mum, shopped for her on her day off!
28 May 2025
Home Instead have been caring for my mother for several years now. In her mid 90s, and to all intents housebound but mentally still very alert, Mum has carers 4 times a day, to help her in all aspects of her life.
The carers vary in age and abilities, but they do their utmost to support and
understand Mum. When Mum expresses a particular liking for an individual carer she sees them more often. Likewise, if Mum feels she is not on the same wavelength as a carer they appear on her timesheet less often, if at all.
From the point of view of myself, and my brothers, we find communicating with the officer team straight forward and we know that if they can help us, or Mum, they will. We have confidence in them.
Home Instead is not cheap, but the fact that the carers stay an hour and that we know we can trust them to look after Mum and that she likes them justifies their charges.
27 May 2025
Home instead are an excellent care provider. They have supported my Mum with her morning care needs for 4 years. The care givers are all friendly, respectful and helpful. They also provide additional care when needed as a companion taking her out for lunch, coffee and shopping. All the office staff
are extremely helpful and always do their utmost to accommodate any additional requests. I highly recommend Home instead in Ilkley.
27 May 2025
There is always a willingness to try and accommodate changes to the care provided and to try and ensure the care giver is a good fit to the client.
It's good to have real people at the other end of the phone who are helpful and will try to resolve any issues.
An urgent requirement to substantially
increase the amount of support needed has been dealt with exceptionally well, especially with the extremely tight timescales given.
On the whole, extremely satisfied.
27 May 2025
Home care provide good and fair service. The care workers can provide patient companionship , self care help to tasks like shopping and some cleaning duties which is a great help to families who work when a family member needs daily support. They have a knowledge of dementia care which is support
to our family and our mum who can be challenging at times. If you have any issues they are always happy to listen and act on which is important as the she deteriorates and her behaviour changes.
27 May 2025
Friendly pleasant and efficient staff. Very engaging with great empathy. Good timekeeping, excellent relationship with my partner, who has Parkinson's and Lewy Body dementia. Highly regarded.
27 May 2025
I only use Home Instead for a couple of hours for companionship for my husband while I am out. The carer takes him for a short walk and gives lunch. Generally works very well and gives me piece of mind. We have now had same carer for some months which is good for my husband to have the continuity.
23 May 2025
I have been very impressed with the service provided. We have 3 different carers for my mother and she loves them all. They are prompt, polite and friendly.
The office staff are also great and took great care to match the carers to my mother.
16 May 2025
I've been using Home Instead for just over a year now to support my father. I found the team to be very supportive and responsive to our needs, especially as those needs tend to change over time. They've taken care to find a good match of people to support my father which means that I can relax on
those days knowing that he's in good hands. We've also been well looked after when it comes to changing schedules, as we often use Home Instead for daily visits when my mother goes away. All in all, I'm really glad to have them supporting me and my family.
16 May 2025
The carers constantly go above and beyond in supporting my sisters and I with the challenging circumstances we find ourselves in with both parents suffering from dementia. Genuinely, they care, and nothing really is too much trouble. They respond as if family. We couldn't do without the services of
Home Instead in Ilkley.
16 May 2025
The staff are always very cheerful, friendly and so helpful. They come to help my father twice a day for an hour at a time - preparing his meals and medication and help with personal care and any jobs that need doing.
I liaise with the staff in the office and they are quick to contact me if they
have any concerns and to update changes to medication. The communication between all staff and my father and our family is excellent.
16 May 2025
Not living in Britain, I am grateful that mum is in such good hands. Her carers help her with anything she needs and now her short-term memory is not what it used to be, they have various regular tasks in their mobile data.
I phone mum every day and am always pleased to hear how satisfied she is
with the standard of her care.
Thank you girls, you are much appreciated.
16 May 2025
We're very happy with the care my dad is receiving. The carers are all lovely and Dad sees the same ones regularly which he likes and he gets on well with them all. Likewise, the office staff are all really helpful and friendly. Dad particularly enjoys the social events, including cinema visits,
games afternoons, fish and chip lunches, where he gets to socialise with other people his age. Overall, very happy to recommend Home Instead Ilkley.
18 October 2024
This review covers my experience with Home Instead since I started, 2 years ago.
I do have fairly limited demands upon the service and I do understand its limitations.
The staff are excellent.
11 October 2024
I have now been using Home Instead for over 2 years to help with care of my 91 year old Dad. Throughout they have been exceptional in the services they have provided.
The regular reviews have helped tailor the care that is provided to his specific needs. They have been flexible, friendly and
efficient.
Latest Reviews for Home Instead (Ilkley, Skipton and Settle)
15 December 2025
We needed overnight care at short notice for my Mum. Emma from Home Instead could not have been more helpful. She took time to really understand Mum's needs and immediately put her at ease during an unsettling time. A thoroughly professional service for which we were very grateful.
08 December 2025
Both our CAREGiver and their Office Support have far exceeded our expectations when providing for my wife's care. Their interest in my wife's health and well being has been excellent and is much appreciated by our family.
26 November 2025
From my first contact via email with Home Instead, they responded quickly with full details of costs and what they offer. An appointment was made with Grace and she met with me and my dad to discuss his needs and explained their whole service and process of setting up a care package. Grace is
professional and friendly and put my dad at ease.
Carers come into dad's home twice a week currently and support with cleaning, making sure he is up and has eaten, and talking to him. He has found this especially helpful on mornings when he is struggling to start the day and possibly also feeling low. The carers he has met to date have been kind, caring and he appreciates the time they spend with him talking about the love of his life, his late wife. I find the app very useful as I can see how his morning has been and what the carers have done that day. The whole service provided by Home Instead is excellent and has helped me support dad with his Alzheimers and day to day living in his own home.
13 August 2025
The entire team at Home Instead Ilkley have been utterly amazing in their response this week, to support Mum (88, with dementia), who was discharged (unsafely) by the local NHS hospital after emergency hip surgery. I raised an enquiry for homecare at 7a.m on a Monday morning, a lady called me back
at 11.15a.m and could have come out to assess on the Wednesday, which I put back to Friday morning after it became clear Mum would not be discharged until the following Monday. They immediately put in place 4 calls a day and then within 24 hours, also put in place overnight waking nights, as Mum was terribly disturbed and unsettled.
Being over 200 miles away they have been incredibly responsive, attentive, and assuring and, in a two-care homecare system, I have to say that you get what you pay for, if you have, or choose, to pay.
30 May 2025
My elderly parents started using the service in January 2025 and have been very impressed with all aspects of the care they receive. The staff are very professional and caring. They see the same member of staff at each visit and have enjoyed taking part in the social trips.
28 May 2025
Mum enjoys the visits from the Care Providers and looks forward to their coming. The family knows she is being well supported which really gives us peace of mind. The CarePros ensure mum is well and regularly go the extra mile. This happened recently when the village grocery shop suddenly closed and
the CarePro, worried about mum, shopped for her on her day off!
28 May 2025
Home Instead have been caring for my mother for several years now. In her mid 90s, and to all intents housebound but mentally still very alert, Mum has carers 4 times a day, to help her in all aspects of her life.
The carers vary in age and abilities, but they do their utmost to support and
understand Mum. When Mum expresses a particular liking for an individual carer she sees them more often. Likewise, if Mum feels she is not on the same wavelength as a carer they appear on her timesheet less often, if at all.
From the point of view of myself, and my brothers, we find communicating with the officer team straight forward and we know that if they can help us, or Mum, they will. We have confidence in them.
Home Instead is not cheap, but the fact that the carers stay an hour and that we know we can trust them to look after Mum and that she likes them justifies their charges.
27 May 2025
Home instead are an excellent care provider. They have supported my Mum with her morning care needs for 4 years. The care givers are all friendly, respectful and helpful. They also provide additional care when needed as a companion taking her out for lunch, coffee and shopping. All the office staff
are extremely helpful and always do their utmost to accommodate any additional requests. I highly recommend Home instead in Ilkley.
27 May 2025
There is always a willingness to try and accommodate changes to the care provided and to try and ensure the care giver is a good fit to the client.
It's good to have real people at the other end of the phone who are helpful and will try to resolve any issues.
An urgent requirement to substantially
increase the amount of support needed has been dealt with exceptionally well, especially with the extremely tight timescales given.
On the whole, extremely satisfied.
27 May 2025
Home care provide good and fair service. The care workers can provide patient companionship , self care help to tasks like shopping and some cleaning duties which is a great help to families who work when a family member needs daily support. They have a knowledge of dementia care which is support
to our family and our mum who can be challenging at times. If you have any issues they are always happy to listen and act on which is important as the she deteriorates and her behaviour changes.
27 May 2025
Friendly pleasant and efficient staff. Very engaging with great empathy. Good timekeeping, excellent relationship with my partner, who has Parkinson's and Lewy Body dementia. Highly regarded.
27 May 2025
I only use Home Instead for a couple of hours for companionship for my husband while I am out. The carer takes him for a short walk and gives lunch. Generally works very well and gives me piece of mind. We have now had same carer for some months which is good for my husband to have the continuity.
23 May 2025
I have been very impressed with the service provided. We have 3 different carers for my mother and she loves them all. They are prompt, polite and friendly.
The office staff are also great and took great care to match the carers to my mother.
16 May 2025
I've been using Home Instead for just over a year now to support my father. I found the team to be very supportive and responsive to our needs, especially as those needs tend to change over time. They've taken care to find a good match of people to support my father which means that I can relax on
those days knowing that he's in good hands. We've also been well looked after when it comes to changing schedules, as we often use Home Instead for daily visits when my mother goes away. All in all, I'm really glad to have them supporting me and my family.
16 May 2025
The carers constantly go above and beyond in supporting my sisters and I with the challenging circumstances we find ourselves in with both parents suffering from dementia. Genuinely, they care, and nothing really is too much trouble. They respond as if family. We couldn't do without the services of
Home Instead in Ilkley.
16 May 2025
The staff are always very cheerful, friendly and so helpful. They come to help my father twice a day for an hour at a time - preparing his meals and medication and help with personal care and any jobs that need doing.
I liaise with the staff in the office and they are quick to contact me if they
have any concerns and to update changes to medication. The communication between all staff and my father and our family is excellent.
16 May 2025
Not living in Britain, I am grateful that mum is in such good hands. Her carers help her with anything she needs and now her short-term memory is not what it used to be, they have various regular tasks in their mobile data.
I phone mum every day and am always pleased to hear how satisfied she is
with the standard of her care.
Thank you girls, you are much appreciated.
16 May 2025
We're very happy with the care my dad is receiving. The carers are all lovely and Dad sees the same ones regularly which he likes and he gets on well with them all. Likewise, the office staff are all really helpful and friendly. Dad particularly enjoys the social events, including cinema visits,
games afternoons, fish and chip lunches, where he gets to socialise with other people his age. Overall, very happy to recommend Home Instead Ilkley.
18 October 2024
This review covers my experience with Home Instead since I started, 2 years ago.
I do have fairly limited demands upon the service and I do understand its limitations.
The staff are excellent.
11 October 2024
I have now been using Home Instead for over 2 years to help with care of my 91 year old Dad. Throughout they have been exceptional in the services they have provided.
The regular reviews have helped tailor the care that is provided to his specific needs. They have been flexible, friendly and
efficient.