Home Instead (Wakefield)

I will never truly be able to express what Home Instead did for us in the final four days of my dad's life. In the most devastating and overwhelming time, they didn't just provide care - they held our entire family together.

Every single person showed such kindness, dignity and compassion, treating my dad as a person who truly mattered right to the very end.

Elouise, you saved my sanity. Your calm, reassurance and quiet strength carried me through moments I didn't think I'd survive. Zara, Clare, Jayne and the whole team - thank you for wrapping us in such genuine care.

Supporting us in hospital as well made an unbearable situation feel held.

You gave dad dignity, and us strength. We will never forget it.

A flexible, caring team! Home Instead quickly increased visits to my mum after a stay in hospital. The care professionals often went above and beyond the care plan to deal with arising needs. The care professionals always made sure she was reassured as well as providing care. Excellent!

Received excellent service. Staff always helpful, punctual and pleasant. All queries dealt with promptly and efficiently. Would highly recommend Home Instead to anyone considering help in the home for elderly relatives.

My Father had been reluctant to accept support at home, but in 6 months of getting to know the friendly and supportive team around him, now admits that he couldn't manage without them. Not only do the Care Pros look after his daily physical needs, but, with family at a distance, they provide valuable and friendly social contact and Dad enjoys chatting and joking with them. The App notes for every visit ensure I get an accurate picture of how Dad is feeling every day as well as knowing that all his needs are being met. We have been especially impressed with Home Instead's professional and responsive guidance and support around a number of emergency hospital admissions. I would recommend to anyone looking for care at home for an elderly relative. Excellent!

I would recommend them to anyone looking for social care at home. Brilliant!

Their support has made a very difficult journey that much easier and we have enjoyed getting to know all the lovely carers and staff. We will be forever grateful.

Very efficient organisation, all carers are first class and have a very kind and sympathetic approach to the client. They go out of their way to see the residents are comfortable. l have no complaints about any of the services l have received from Home Instead.

We look forward to seeing our carers weekly, they are cheerful and work well. Both know what needs doing and do it well. There is also a very good balance between work and rapport, which is pleasing as many weeks apart from shopping we only see each other. All in all very satisfied with the service.

My uncle left hospital and was in need of care at short notice. The manager was able to meet with me and my uncle at my uncle's home within a couple of hours of getting in touch and the care was in place for the next morning. The manager was very respectful of my uncle and made sure he explained things to him carefully, which was important for my uncle and reassuring for me. The service that we have received since then has been faultless. My uncle has spoken very highly of the care and any time I've needed to be in touch about something I've been able to talk to someone immediately. My experience with Home Instead in Wakefield has been fantastic and I wouldn't hesitate to recommend them.

They did indeed enable Dad to be at home instead of hospital. Thank you to the whole team.

We have been using Home Instead for a number of months now following a recommendation from a friend. Wow! What a breath of fresh air they are compared to many caregiving companies. Friendly helpful supportive kind. The team in the office are amazing and the caregivers themselves we have had are nothing but kind helpful and respectful. I love that each session is an hour long. With Mum's medical condition and lack of speed and agility, we need not to be against the clock. Parkinson's and Lewy Body Dementia are horrid diseases on their own never mind together and the team have restored my faith in care for all the reasons given above. Mum is happy. They have taken tons of pressure off me and I could not recommend them highly enough. Thank you for all you do for us.

I have used Home Instead Wakefield three times to provide support to my mum whilst I have been on holiday. I've appreciated the flexibility of being able to set up ad hoc support and that the same person has generally been scheduled to look after my mum. My mum lives relatively independently at 90 so the support provided has been quite low level such as washing up, making the bed etc but knowing someone is coming in to check on my elderly mum and be in hand for any issues she has, has been wonderful and allowed me to take holidays knowing she is being well cared for. Thank you all at Home Instead Wakefield.

I am also a health professional and have very high standards. I can thoroughly recommend Home Instead.

Home Instead provide care and support for my elderly father, who has dementia and needs lots of help to live independently. The management team and our regular carer, do a brilliant job. They understand Dad's needs, look after him very well indeed and have gone above and beyond for my dad on more than one occasion when he's had an accident. I cannot recommend Home Instead highly enough, they are fantastic.

I found Home Instead when looking for respite care for my dad when I was going to be away on holiday. From their initial visit to ascertain my dad's needs they've been nothing but brilliant. He loves the carers who attend. Not only because of the assistance they give him but the time they spend with him having a chat making sure he's okay. I have nothing but the highest praise for all the staff at Home Instead and I can't express how happy I am to have found them. I can be away knowing my dad is in the best hands giving me peace of mind that he's okay while I'm not there. I receive regular invitations for friendship days they organise in our local area. They've been nothing but brilliant all along and I will gladly continue to use their services and highly recommend them.

I would wholeheartedly recommend him and his team for anybody who is looking for help with care for an elderly relative.

I engaged Home Instead three months ago to help provide care for my elderly parents, both of whom have dementia. From our very first meeting I have been impressed and reassured by the whole team. I feel that I am dealing with human beings who engage with my parents as individuals, not employees who are reading from a script. All my queries and requests have been attended to promptly and effectively, with the patience and flexibility that are so necessary when dealing with dementia. My parents immediately took to their carer, and as their needs increase I am confident that Home Instead will be able to help them remain in their own house for the longest possible time.

Thank you all.

My carer has given me the confidence to let her help me with personal care and having trust in her dame company and very pleased with everything they do.

We have a team of 4 carers, all of which are very good. We have one visit a day in the morning to help my husband getting out of bed, personal care and dressing. They will do anything else required such as changing bed linen, taking the rubbish out and sometimes vacuuming. We certainly would recommend Home Instead to anyone looking for kind and compassionate care.