Home Instead (Wakefield)

My brother's health and mental health has been getting worse recently and has resulted in admission to hospital for a month. Extra care has been put in place, to allow him to go home. Many thanks to all Home Instead staff who have worked tirelessly to help and us now he is at home.

Home Instead are outstanding, we had the name given to us by my sister-in-law who had worked with them. If I am really honest I often wonder how true these reviews are... I am personally happy to be contacted by anyone who wants to speak to me to see it's not a false review. We (my sister and I) cannot speak highly enough about the three lovely carers who attend to Dad three times a day, we get the hourly update via an app only we can see which believe you me is worth its weight in gold. They dealt with a problem we had with Dad on a Sunday whilst she was out on a family shopping trip, the service is second to none. To say Home Instead is a professional service with a very personal touch is my way of describing this - 'must use carers'.

I can thoroughly recommend Home Instead Wakefield for their kindness, hardwork, reliability and helpfulness.

We were dealing with an urgent situation and having received recommendations by word of mouth regarding Home Instead it was with some trepidation we contacted them being total strangers to this care scenario. On initial contact by phone, we were dealt with by a very friendly and helpful member of staff who speedily arranged an appointment for their care manager to visit us to discuss our care needs. That meeting enabled us to work out what was required and how our needs could be met. Very quickly we had a plan in place with the same carers which enabled our 100-year-old mother to rapidly settle into a supportive routine with which she felt comfortable. It gave us peace of mind and a clear plan of how to progress going forward. As time has gone on it has enabled us to feel reassured with the fantastic care and attention provided by our team of carers all of whom go above and beyond. We would have no hesitation in recommending Wakefield Home Instead.

Recently my Mum suffered with some ill health. Being so far away and working full time I was not able to be with her as much as I liked. On one occasion I spoke to Mum and realised she was really suffering but putting a brave face on things just so that I didn't worry! It was not a day for a usual Home Instead visit but I called the office and asked if there was any chance of someone checking on her. Within half an hour one of her usual carers was on site, had called the GP and made sure of a home visit and updated the office on the situation who then let me know. On a couple of other occasions during her illness I had the same service. Mum is now diagnosed and has been treated and is much better and I cannot thank the team enough for the care we received.

I have recommended you to many people.

Thank you.

Price is reasonable. All in all, working well so far.

Mum wants to stay in her own home for as long as possible and the package we have in place helps with this. I would like to thank the team of carers for their care and duty in looking after mum. It certainly eases the pressure on the family. Thank you.

Extremely satisfied by the care given to my mother. She has been cared for with care, compassion and friendliness. Setting up the care plan was easy and contact with family before commencing care was good which helped put us at ease about the carers.

Thank you

The lovely carers at Home Instead have been visiting our Mum since 2019. They have called in twice a day to provide help, companionship and prepare breakfast/lunch for our Mum. In addition, we’ve had a shopping visit each week to get my Mum her food for the week. Their care has enabled Mum to live independently at home whilst in her late eighties and over the past two years when we have had the Pandemic, lockdowns and travel disruptions to contend with. They even provided a Carer to take our Mum to her Grandson’s wedding near Cambridge. There and back in a day! We were so grateful for that service and that Mum could attend. Thank you to the team for their professionalism, kindness and support during this time. Excellent job!

In a challenging environment, the care provided is exactly what we need and my father is really appreciating the relationship he has developed with the care team. There is also a degree of flexibility in the service offered which is very much appreciated.

Communication is excellent and we receive regular updates from the carers or the manager to let us know if Mum is feeling unwell or is running short of something. We could not be happier.

Home Instead cared for my mum for several years prior to her moving into a care home this month. The service was excellent often going above and beyond, the carers were really friendly, formed a great bond with my mum, making her really happy. I would not hesitate to recommend the Manager and the team.

The manager has always demonstrated a very client-centred approach and is empathetic towards my parents. The care staff are all respectful to my parents and sensitive to their needs and views. The organisation have been easy to contact and responsive to our changing needs.

My walking companions are kind, chatty and punctual. They walk at my pace, whether or not that is slow or fast or to just simply stop and look around us. I can rely on them to turn up when agreed and look forward to our walks each week.

The manager and staff are extremely helpful and friendly. A pleasure to see them.

I would, without hesitation, recommend the manager and his team. He takes care to match carers with the person. The care is compassionate, patient and reliable. Staff cheerfully engaged with our family member, raised her spirits and offered kindly reassurance. The manager and the carers have at times gone above and beyond in caring for our family member who suffered from rapidly progressing dementia, including dealing with issues outside the normal care hours and providing short-notice care. Staff were also honest and brought forward any issues that inevitably arise. Having experienced poor care from others, we particularly appreciate the good care given by the manager and the team.

Reliable, punctual and pleasant.