Home Instead (Wakefield)

3H The Gateway, Fryers Way, Silkwood Park, Ossett WF5 9TJ
Review Us
Top 20 award
10 51 Reviews
  • Home Instead (Wakefield), Ossett
Home Instead (Wakefield) is a well-established and highly respected home care provider that specialises in non-medical home care, providing the highest-quality bespoke care.

It’s all about the client, what they want, their happiness and what Home Instead can do to help them live longer and independently in the comfort of their own home.

For Care Professionals, bringing joy, happiness and independence to the lives of the elderly in the community is paramount.

Care Professionals provide a minimum of one-hour visits, where they can build meaningful relationships and provide the highest-quality care.

Clients can feel rest assured Care Professionals are on time every time and they are there for the full allocated time.

The service is not task-focused. The Care Professional gets to know the client, their interests and personality so that they can provide relationship-led care with services tailored to suit everybody.

Each Care Professional is carefully selected, screened and highly trained. Only individuals who are caring, compassionate, reliable and share the same ethos as Home Instead are employed.

Care Professionals are matched to you based on interests, hobbies, personality, etc. You would always have a consistent small team of Care Professionals. This way you can be rest assured a stranger will never turn up at your door.

Remember Home Instead (Wakefield) is always there for clients 24 hours a day, 365 days a year.
Show Home Instead (Wakefield) on the Map

Care Provided by Home Instead (Wakefield)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £1 – £2
  • Weekly Live-in Care Fees: £1 – £2

Prices available on request.

These prices are only a guideline, please contact Home Instead (Wakefield) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in Charge

  • Robert Moore (Director)

Home Instead (Wakefield) Reviews (51)

10

Home Instead (Wakefield) has a Review Score of 10 (10.000) out of 10, based on 13 reviews in the last 2 years.
Over all time Home Instead (Wakefield) has 51 reviews.

Overall Experience
  • 49
  • 2
  • 0
  • 0
  • 0
Date Published
  • 51
  • 3
  • 7
  • 13
  • 38
Reviewer Connection to Home Instead (Wakefield)
  • 19
  • 11
  • 10
  • 5
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 51, showing 21-40
Review from Jean J (Client) published on 10 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
In June 2020 we realised that my husband, who had slight dementia, needed help with personal care. He could hold a sensible conversation but didn't have the patience to shower, shave etc. We researched and found Home Instead. They came and met us to find the right sort of care and carers. They allocated
three carers, made sure we always had someone who we knew and had met in advance. All were caring and professional and my husband really looked forward to their visits.
My husband died in 2021 and I have continued with the Home Instead carers as home helps. My own health has deteriorated so I now also have some personal care. Two of the original carers plus two more, all really professional and caring. I wouldn't want a stranger coming into my home so, in exceptional circumstances, if none of the usual team are available then someone from the management team visits.
I can thoroughly recommend Home Instead Wakefield for their kindness, hardwork, reliability and helpfulness.
Reply from Robert Moore, Director at Home Instead (Wakefield)
Thank you for such great feedback, we will make sure the team get this feedback and thank you for allowing us the privilege of caring for you and your husband. Best, Rob.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Fiona A (Daughter of Client) published on 4 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were dealing with an urgent situation and having received recommendations by word of mouth regarding Home Instead it was with some trepidation we contacted them being total strangers to this care scenario. On initial contact by phone, we were dealt with by a very friendly and helpful member of staff
who speedily arranged an appointment for their care manager to visit us to discuss our care needs. That meeting enabled us to work out what was required and how our needs could be met. Very quickly we had a plan in place with the same carers which enabled our 100-year-old mother to rapidly settle into a supportive routine with which she felt comfortable. It gave us peace of mind and a clear plan of how to progress going forward. As time has gone on it has enabled us to feel reassured with the fantastic care and attention provided by our team of carers all of whom go above and beyond. We would have no hesitation in recommending Wakefield Home Instead.
Reply from Robert Moore, Director at Home Instead (Wakefield)
Thank you Fiona! It means so much to get such a brilliant review from you.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Annette J (Daughter of Client) published on 4 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My lovely Mum has Home Instead carers for home help and some personal care. I live 200 miles away and it is great to know she is in such capable hands.
Recently my Mum suffered with some ill health. Being so far away and working full time I was not able to be with her as much as I liked. On one
occasion I spoke to Mum and realised she was really suffering but putting a brave face on things just so that I didn't worry! It was not a day for a usual Home Instead visit but I called the office and asked if there was any chance of someone checking on her. Within half an hour one of her usual carers was on site, had called the GP and made sure of a home visit and updated the office on the situation who then let me know. On a couple of other occasions during her illness I had the same service. Mum is now diagnosed and has been treated and is much better and I cannot thank the team enough for the care we received.
Reply from Robert Moore, Director at Home Instead (Wakefield)
Thank you Annette, it's great to hear the service is having such a positive benefit.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Debbie M (Daughter-in-law of Client) published on 4 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care and service has been excellent over the last year. Don’t know what we would have done without the help you have given in all aspects of care!
The staff are friendly and have certainly made a difference to my mother in law
I’m sure she wouldn’t be here now without your support.
I have recommended
you to many people.
Reply from Robert Moore, Director at Home Instead (Wakefield)
Debbie, thank so much for such a great review and for the recommendations. It helps us reach more families and is really appreciated by me and the whole team. Thank you!
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Sharon A (Daughter of Client) published on 4 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the initial contact and ongoing; the Home Instead Wakefield team have been exceptional. Consistently professional and flexible to Dad’s needs. He’s been particularly impressed with the consistency of personnel and no one ever goes to him that hasn’t been introduced first.
I highly recommend this
team and it gives us, the family, much peace of mind as well as the help and support received by Dad.
Thank you.
Reply from Robert Moore, Director at Home Instead (Wakefield)
Thank you for your wonderful review, it's a great pleasure and privilege to care for Dad.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Graeme P (Son of Client) published on 9 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead began care of my mother in December last year and are still supporting us. They provide morning visits every day and evening, visits every day (except Saturdays) and when I or my sister are not around, they can provide a tea-time visit as well so that Mum isn't left alone too long and ensures
she gets a proper meal. As well as providing personal care, the carers keep an eye on other issues like shortage of various essentials that I may have overlooked and provide some companionship to break up long and uneventful days. There is a regular group of 3-4 carers so that Mum can get used to them (and they her) rather than a constant churn of different individuals. Home Instead offer a reasonably flexible attendance programme, though they do need at least a couple of weeks' notice to change the schedule.
Price is reasonable. All in all, working well so far.
Reply from Damien Nolan, Owner at Home Instead (Wakefield)
Thank you so much for the feedback. We will be sure to let all the team know.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Anne L (Daughter of Client) published on 22 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I made contact with Home Instead on a recommendation from a friend. There was an initial home visit by the Manager who talked through (with mum and myself) the service they could offer.
Initial service care was put in place for one visit per day to help Mum get up in the morning. As mum's illness
progressed we felt the need to increase the care package. Mum has Alzheimer's and the main thing we have found with the carers is how they talk to mum and listen to what she has to say (even though she can't remember much these days). They treat her with the utmost respect at all times and ask her to do as much as she can herself whilst they are there in order to keep some independence.
Mum wants to stay in her own home for as long as possible and the package we have in place helps with this. I would like to thank the team of carers for their care and duty in looking after mum. It certainly eases the pressure on the family. Thank you.
Reply from Robert Moore, Director at Home Instead (Wakefield)
Thank you so much for your kind words, it is our pleasure and privilege to look after mum.
Thank you
From all the team.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from D B (Daughter of Client) published on 1 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Extremely satisfied by the care given to my mother. She has been cared for with care, compassion and friendliness. Setting up the care plan was easy and contact with family before commencing care was good which helped put us at ease about the carers.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from N O (Son of Client) published on 14 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The service offered is caring compassionate and flexible.
The needs of clients are always a primary consideration. A very flexible approach is used that can provide social, domestic and personal care. Companionship is a priority as is safety. This is a listening concern, willing to operate flexibly.
Prices are fair and workers well trained and well matched to clients. A regular inspection of services informs ongoing improvements in delivery.
My parents were able to remain in their home in part a a result of this provision.
Thank you
Reply from Damien Nolan, Owner at Home Instead (Wakefield)
Thank you for your kind words. We will be sure to let all the staff know.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Helen L (Daughter of Client) published on 15 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The lovely carers at Home Instead have been visiting our Mum since 2019. They have called in twice a day to provide help, companionship and prepare breakfast/lunch for our Mum. In addition, we’ve had a shopping visit each week to get my Mum her food for the week. Their care has enabled Mum to live independently
at home whilst in her late eighties and over the past two years when we have had the Pandemic, lockdowns and travel disruptions to contend with. They even provided a Carer to take our Mum to her Grandson’s wedding near Cambridge. There and back in a day! We were so grateful for that service and that Mum could attend. Thank you to the team for their professionalism, kindness and support during this time. Excellent job!
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Simon W (Son of Client) published on 29 April 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
In a challenging environment, the care provided is exactly what we need and my father is really appreciating the relationship he has developed with the care team. There is also a degree of flexibility in the service offered which is very much appreciated.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Gary W (Son of Client) published on 28 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We cannot express how highly we recommend Home Instead, Wakefield. Since my father passed away last November, we had been staying with my mum until we found a care company we were happy with. Home Instead has proved to be everything we needed. From our first meeting, the manager and his staff have gone
above and beyond to make sure Mum receives a high standard of care, for her personal needs, household needs and to keep her in good spirits. They are friendly and highly professional. Great care is taken about Mum’s medication and we are informed if she needs a doctor appointment. The house is kept very clean and tidy with a regular rota for washing, cleaning, changing beds etc. They even fill the bird feeders regularly! Mum is settled and eating well and she has a good relationship with the carers, as do we.
Communication is excellent and we receive regular updates from the carers or the manager to let us know if Mum is feeling unwell or is running short of something. We could not be happier.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Rob C (Son of Client) published on 28 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead cared for my mum for several years prior to her moving into a care home this month. The service was excellent often going above and beyond, the carers were really friendly, formed a great bond with my mum, making her really happy. I would not hesitate to recommend the Manager and the
team.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Maggie S (Daughter of Client) published on 28 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager has always demonstrated a very client-centred approach and is empathetic towards my parents. The care staff are all respectful to my parents and sensitive to their needs and views. The organisation have been easy to contact and responsive to our changing needs.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from R F (Client) assisted by family/friend published on 20 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My walking companions are kind, chatty and punctual. They walk at my pace, whether or not that is slow or fast or to just simply stop and look around us. I can rely on them to turn up when agreed and look forward to our walks each week.
Reply from Jason Tomlinson, Director at Home Instead (Wakefield)
The girls really enjoy your company and the walks and look forward to each visit. Many thanks for your review.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M W (Client) published on 16 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The manager and staff are extremely helpful and friendly. A pleasure to see them.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Claire M (Niece of Client) published on 26 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would, without hesitation, recommend the manager and his team. He takes care to match carers with the person. The care is compassionate, patient and reliable. Staff cheerfully engaged with our family member, raised her spirits and offered kindly reassurance. The manager and the carers have at times
gone above and beyond in caring for our family member who suffered from rapidly progressing dementia, including dealing with issues outside the normal care hours and providing short-notice care. Staff were also honest and brought forward any issues that inevitably arise. Having experienced poor care from others, we particularly appreciate the good care given by the manager and the team.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from P B (Client) published on 28 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Reliable, punctual and pleasant.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J A (Wife of Client) published on 19 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband is living with dementia, and I provide all his personal care. Prior to his diagnosis in 2016, he was a keen golfer and snooker player. He now spends three hours each week with a befriender who takes him to play snooker and will take him to golf when the weather improves. My husband loves
this time, and I have three hours respite, which is well valued. He has a wonderful befriender who is professional, caring, reliable and friendly; providing a brilliant service.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from A H (Client) published on 19 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Couldn't wish for a better more professional carer, who genuinely cares, he respects me, gives me choices and improves my life massively. He always ensures I am safe and that I have dignity.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Home Instead (Wakefield) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Home Instead (Wakefield) is calculated as follows: ( (78 Excellents x 5) ) ÷ 78 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Wakefield) is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Nov 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (14)

Meet the Team (4)

James

James Drummond

Job Title: Operations Manager Joined: 2022

Hi, I’m James and I am the manager of Home Instead Wakefield. I started my Home Instead journey in 2019 at another franchise, as Wellbeing Manager, before progressing to my current role last June. My main role is to oversee all the operations of the franchise.


When I’m not in the office, I’ll be watching a Premiership Rugby game or seeing my friends and family.

Elouise

Elouise

Job Title: Care Manager Joined: 2022

Hi, I’m Elouise and I started at Home Instead as a Care Professional. I had previously worked in Accounts, and I was ready for a career move. I love meeting new people and helping make a difference in their lives, which is why I came to Home Instead, as all of their values align with mine. I have now progressed to the Office first, as a Care Coordinator then on to Care Manager. My main priority now is making sure that all of our clients receive the premium service they expect from Home Instead. In my spare time, I like to relax at our caravan and go out for jet ski rides.

Andrea

Andrea

Job Title: Trainer Joined: 2022

Hi, I'm Andrea and I'm the trainer for Home Instead. I started working with the team as a Care Professional.


I love my role as our Care Professionals always go that extra mile for our clients so supporting them is a pleasure and an honour.

Lee

Lee

Job Title: Community Engagement Officer Joined: 2022

Hi, I’m Lee and I am the community engagement officer for Home Instead Wakefield, which involves organising our friendship lunches and raising money for our charities.
In my spare time, I love to play golf and spend time with friends and family.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Wakefield) to verify any information. View our terms and conditions. Home Instead (Wakefield) has an Enhanced Service - more info.