Home Instead (Central Leeds)

Chapel House Business Centre, Office 2, 378 Meanwood Road, Leeds LS7 2JF
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9.4 10 Reviews
  • Home Instead (Central Leeds), Leeds
Home Instead Central Leeds is a non-medical homecare service that is passionate about delivering the highest quality care for you and your family.

There is no place like home! Home Instead provide personalised care services enabling you to remain in your own home, happy, comfortable and safe.

Each CAREGiver is carefully selected and trained to the highest standards.
Caring, compassionate and reliable CAREGIvers make up the excellent team and each member can provide a minimum of 1 hour of care services to meet your needs and support requirements.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £34

Live-in care, waking night, and sleeping night prices will be provided upon your request.

These prices are only a guideline, please contact Home Instead (Central Leeds) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Chris Rushworth (Care Manager)

Home Instead (Central Leeds) Reviews (10)

9.4

Home Instead (Central Leeds) has a Review Score of 9.4 (9.380) out of 10, based on 7 reviews in the last 2 years.
Over all time Home Instead (Central Leeds) has 10 reviews.

Overall Experience
  • 9
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  • 1
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Date Published
  • 10
  • 6
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  • 3
Reviewer Connection to Home Instead (Central Leeds)
  • 5
  • 2
  • 1
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  • 1
Total of 10, showing 1-10
Review from Siobhan W (Friend of Client) published on 4 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Really great, personal and responsive service from everyone at Home Instead. We could not have asked for more and every encounter has been supportive and helpful. they've made a huge difference to both me and my friend.
cannot recommend enough.
Reply from Bahareh Naghash, Director at Home Instead (Central Leeds)

Thank you for your kind words and for taking time to share your expriencewith us. We re delighted to hear that you are happy with our services and your feedback means alot to our team.

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Review from Jonpaul W (Son of Client) published on 30 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Me and mum get along very well with the care staff, a particular member of staff is great and does everything my mum needs when washing her. If I ever need anything extra I just contact the manager and it's great. Would recommend this service to people.
Reply from Bahareh Naghash, Director at Home Instead (Central Leeds)

Thank you so much for your lovely feedback and recommendation. Were delighted to hear that you and your mum get along so well with the care team, and that our colleague is providing the support your mum needs with kindness and professionalism.Were also pleased you feel comfortable contacting the manager whenever you need anything extra communication is so important to us. Well continue striving to improve our service every day so that we can hopefully earn that fifth star in the future!

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Review from Anne M (Wife of Client) published on 19 May 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
We have been very happy with our carer who did his best to engage with my husband with dementia. He was thoughtful, respectful and friendly and we were really disappointed when we found out he had to leave due to his visa not being sponsored.
I would have really appreciated being informed about this
from a supervisor and being asked if I was happy with his replacement.
Reply from Bahareh Naghash, Director at Home Instead (Central Leeds)

Thank you for sharing your feedback and for your kind words about the care professional who supported your husband - we are so pleased to know he made a positive impact.We completely understand it can be unsettling when a familiar carer has to leave. In this case, his relocation was beyond our control, and our care manager did speak with you about this at the time and introduced another experienced and well-trained care professional to continue the support. Changes of this nature, while rare, can occasionally happen in any care organisation.We're sorry to hear that this experience left you feeling disappointed, as it was never our intention. We truly value the time we were able to support your family and wish you all the very best for the future.

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Review from Enid D (Client) published on 12 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the home help people are great. Willing to do anything in the home. I'm treated with respect for my age. . The people in charge are so amenable with my situation. I would highly recommend Home in Stead to friends . The personal contact when needed is very reassuring.
Reply from Bahareh Naghash, Director at Home Instead (Central Leeds)

It's an honour to support you-thank you for your trust and lovely review!

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Review from Yvette H (Daughter of Client) published on 12 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very impressed with Home Instead who provide excellent, caring, sensitive and holistic care. They do person centred care and provide consistency with the carers they send. Cannot praise them highly enough. They took excellent care of my dad before he died for which we will be eternally grateful. They
are streets ahead of other care agencies and are approachable regarding any concerns we have and they listen. Thank you to the manager and the rest of the team!!
Reply from Bahareh Naghash, Director at Home Instead (Central Leeds)

We're so pleased to have made a difference. Your feedback truly inspires us.

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Review from Ian W (Son of Client) published on 12 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Caring for a loved one from another country is nigh on impossible, until someone kindly introduces you to Home Instead. Their care is genuine and heartfelt. Their service is impeccable, exceeding every expectation. All communication by phone, text or app is invaluable. If you are looking for the
best in quality care then look no further. We cannot recommend them highly enough.
Reply from Bahareh Naghash, Director at Home Instead (Central Leeds)

Thank you for your kind words-it means a lot to our whole care team!

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Review from Cathy S (Daughter of Client) published on 19 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager has arranged a carer to accompany my Mum from Headingly Hall residential home to her choir and back every Wednesday evening from 6.30 till 9.30 pm. Without this help, Mum would have to miss out on her favourite weekly activity. I have found the team to be reliable, considerate and careful
despite the late hour of the task. Their judgement and communication (such as when they contacted me to recommend a wheelchair for safety in the future) have been excellent. I would highly recommend.
Reply from Bahareh Naghash, Director at Home Instead (Central Leeds)

Thank you so much for your kind words! We're truly delighted to hear that you and your family are happy with the care and support we've provided. It means the world to us that we've been able to make a positive difference in your mum's life.

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Review from L M (Daughter of Client) published on 19 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
This company and manager in particular have excelled in customer services and their care.
They are prompt in providing answers to any queries or concerns that arise and deal with any issues quickly and efficiently. They show genuine concern their customers and have never let us down. They are a reassuring
presence and give our family peace of mind knowing our loved one is in good hands.
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Review from L M (Daughter of Client) published on 8 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been receiving care from Home Instead for almost a year now. Living over 200 miles away, they provide peace of mind to know that he is being looked after by people who have more than demonstrated they really care about him, both in looking after his many needs and providing companionship and
having a laugh with him. The care manager is excellent, going above and beyond with his support for Dad and responding quickly and proactively to any changes in care required, of which there have been many since we started using Home Instead as Dad's health deteriorated rapidly over the last year. I can't recommend them enough.
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Review from Di L (Daughter of Client) published on 11 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was recommended Home Instead by a friend of mine, I was struggling with looking after my dad as I work full time and he had just had a car accident that lead to us deciding it was time to hang his car keys up and quit driving. Dad lives in a fairly secluded spot so I knew with his recent diagnosis
of dementia and the loss of his independence, he would go downhill quickly unless I got him some help and support. I contacted Home Instead as I had a pending holiday and I needed to put something in place really quickly. The manager came out to see me the day after I contacted him, he did an assessment of Dads needs and to my astonishment had the service up and running in no time at all. I didn’t know if or how long I would keep the service or if Dad would accept and be responsive to people going into his home. To my amazement, he responded really well. Six months down the line we have visits for companionship, light cleaning, shopping, doctor trips, driving trips, it’s excellent.
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Current Review Score: 9.4 (9.380)

Overview of Review Score

The Review Score of 9.4 (9.380) out of 10 for Home Instead (Central Leeds) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.780 for Home Instead (Central Leeds) is calculated as follows: ( (35 Excellents x 5) + (3 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 41 Ratings = 4.78
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Central Leeds) is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Aug 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (9)

Meet the Team (2)

Bahareh

Bahareh Naghash

Job Title: Owner/Director Joined: 2021

The purpose of life is not to be happy. It is to be useful, to be honourable, to be compassionate, to have it make some difference that you have lived and lived well." Ralph Waldo Emerson


Hi, My name is Bahareh and I am the owner of Home Instead Senior Care Central Leeds. After finishing my master in Information systems, I started working as an IT consultant. My job was to work with companies, advising them on how to use information technology to improve the structure and efficiency of their IT systems in their organisations. Even then, it was really important for me to make my clients' lives easier through my knowledge of IT. In 2017 I started volunteering in a charity law firm that was helping asylum seekers and refugees and I found it so rewarding that I went for immigration law qualifications to would be able to help my clients even more. When I finally decided to have my own business I knew I was looking for something that provides compassionate services to the local community, so I started to research and I came across Home Instead Senior Care Ltd. Now My role is to lead the Home Instead Senior Care Central Leeds team and I am proud to be part of an organization that provides real positive changes in people’s lives.

Chris

Chris Rushworth

Job Title: Care Mnager Joined: 2021

Hi, my name is Chris and I am the Care Manager for Home Instead Central Leeds, I joined the company in May 2021 coming from a background in Health and Social care with 10 years of experience.
Before choosing to work in health and social care I tried different types of employment from being a butcher to working in an office, but it was my first role as a community support worker which really opened my eyes up to job satisfaction.
It gives me great joy to know that the work we do makes a difference in people’s lives.
I have continually engaged in education from completing a diploma in access to nursing and science and currently in my second year of a bachelor’s degree in health and social care.
I am also a dementia champion and encourage others to make a positive difference to people living with dementia.

Frequently Asked Questions about Home Instead (Central Leeds)

What Type of Services does Home Instead (Central Leeds) offer?

Home Instead (Central Leeds) offers Home Care.

How many Carers does Home Instead (Central Leeds) employ?

Home Instead (Central Leeds) employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Central Leeds) to verify any information. View our terms and conditions. Home Instead (Central Leeds) has an Enhanced Service - more info.