Home Instead Senior Care (Conwy & Denbighshire)

26 Market Street, Abergele LL22 7AA

Home Instead Senior Care (Conwy & Denbighshire)
Home Instead Senior Care (Conwy & Denbighshire)
Home Instead Senior Care (Conwy & Denbighshire)

Home Instead Senior Care for Conwy and Denbighshire is an award winning, highly respected UK home care provider, that provides high quality care for seniors in their own homes.

Great pride is taken in developing the relationship between the client and their CAREGiver, with clients receiving the same highly trained CAREGivers for each visit to ensure continuity of care and building trust and friendship. The calls are a minimum of one hour per visit to ensure that the client is not rushed and that their needs are met in a dignified and respectful manner.

Individualised personal services build from companionship and home help to personal care and specialised Dementia care.

Home Instead Senior Care is a leading provider of Alzheimer’s and other Dementias care. CAREGivers are fully trained having completed the Home Instead City and Guilds accredited Alzheimer’s and Dementia care training to ensure high quality care is constantly delivered.

Group : Home Instead Senior Care

Person in charge: Beverley Wilkinson (Director)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 0

Staff Languages (other than English): Welsh

Services Offered: 24 Hour Care • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments

Care Offered: Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Palliative Care • Personal Hygiene Care • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service

Latest Care and Social Services Inspectorate Wales* Report on Home Instead Senior Care (Conwy & Denbighshire): click here

* Care and Social Services Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

Reviews

9.7 Home Instead Senior Care (Conwy & Denbighshire) has a Review Score of 9.7 (9.683)

The Review Score of 9.7 (maximum of 10) for Home Instead Senior Care (Conwy & Denbighshire) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews over all time. This Average Rating is also the rating value for Home Instead Senior Care (Conwy & Denbighshire) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 14 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.683 for Home Instead Senior Care (Conwy & Denbighshire) is calculated as follows: ( (72 Excellents x 5) + (31 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 104 Ratings = 4.683

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Home Instead Senior Care (Conwy & Denbighshire) is based on 14 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    14
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Home Instead Senior Care (Conwy & Denbighshire)?

  • Extremely LIKELY
    17
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Home Instead Senior Care (Conwy & Denbighshire)

  • Client / Service User
    9
  • Daughter of Client/Service User
    3
  • Wife of Client/Service User
    3
  • Daughter-in-law of Client/Service User
    1
  • Power of Attorney/Solicitor of Resident/Service User
    1
  • more

I have found all the staff from Home Instead are very nice, friendly and helpful people. They are very flexible with their sitting service, and always ready to accommodate us.

How likely would you be to recommend Home Instead Senior Care (Conwy & Denbighshire)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Treated with Dignity: Excellent

Warwick Allan, Director at Home Instead Senior Care (Conwy & Denbighshire) responded to this review on 19 Dec 2017:

Thank you for your taking the time to review us and the kind words. We try our best!

Mum suffered from severe incontinence and mixed dementia, but she was mobile and sociable until April 2016 when she woke one morning in constant pain (lumbar arthrosis) and she has been largely house bound since then.
The philosophy behind Home Instead fits her needs extremely well, sparking her interest in the lives of the care givers and thus making her feel truly connected to the world rather than isolated in two rooms.
Management has been accessible and helpful, the care givers they have selected honest, helpful and caring.
They light her day.

How likely would you be to recommend Home Instead Senior Care (Conwy & Denbighshire)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Don't Know

Warwick Allan, Director at Home Instead Senior Care (Conwy & Denbighshire) responded to this review on 06 Sep 2017:

Thank you for taking the time to write the review and share this information. At Home Instead we do strive to provide a friendly and reliable service, building personal relationships with our clients to improve their quality of life.

Very good and helpful.

How likely would you be to recommend Home Instead Senior Care (Conwy & Denbighshire)? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

I had regular calls, usually 3 times a week to care for my husband who was in the last stages of vascular dementia.
They made my husband happy by talking to him, putting on his favourite programmes and discs of music.
On occasions, they would give him drinks or help to eat.
Apart from this, I was able to go shopping or the dentist etc...
They would wash up, iron, move washing to the dryer, fold and then put away bedding or clothes.
They would help with changing the beds, vacuuming and dusting, as well as being supportive if I was feeling low, which was quite often.
I could not have wished for better care.

How likely would you be to recommend Home Instead Senior Care (Conwy & Denbighshire)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My husband has five visits a week from two caregivers. We get on with them both. They talk to us both. They are more like friends. My husband feels comfortable with both girls. We feel spoilt at times.

How likely would you be to recommend Home Instead Senior Care (Conwy & Denbighshire)? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Good

Without exception, all the girls have happy smiley faces and are lovely to have around. All are very helpful and cheerful.
They have accompanied me to hospital appointments. On one occasion I had to go to A&E. I was there from 17.00 to 23.30 and my caregiver stayed with me and brought me home, all still with a smile on her face.
I could not stay in my own home without them.

How likely would you be to recommend Home Instead Senior Care (Conwy & Denbighshire)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My caregivers are lovely. They always make sure I am safe. They always make sure I have anything I need. They are willing to adapt to anything I want to do. They always check with me to make sure I am happy.

They always make sure I am wearing my pendant before they leave me. They provide me with friendship and they always ask me about my day. They make sure I have taken my medication. I look forward to every visit.

How likely would you be to recommend Home Instead Senior Care (Conwy & Denbighshire)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Good

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

All the girls are lovely. I have 2 visits a day. The girls will do anything I ask them to do. The girls come in to help me but when my husband was taken ill, they automatically went the extra mile by making his bed and emptying the commode without being asked. We both love the girls and look forward to them coming.

How likely would you be to recommend Home Instead Senior Care (Conwy & Denbighshire)? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

My caregivers are very good and very kind. I get on well with them. They get me up in the morning and help me to bed at night. I don't know what I would do without them.

How likely would you be to recommend Home Instead Senior Care (Conwy & Denbighshire)? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

My carers are very good. They keep me well, they look after me making sure I eat, dress and sleep. They are kind and I do have my favourites.

How likely would you be to recommend Home Instead Senior Care (Conwy & Denbighshire)? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Good

I like all the girls that come to see me.

How likely would you be to recommend Home Instead Senior Care (Conwy & Denbighshire)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I contacted Home Instead when I needed extra help with caring for my parents.
From the start, they have fulfilled their role and been able to meet the ever changing needs of my parents.
Initially, we required just a few hours a week but now they are providing night time cover also.

We have always been happy with the carers as individuals, and appreciate that we see the same faces on a regular basis so mum and dad have got to know them all.
It also helps that the carers have got to know mum and dad and can anticipate their needs. Mum has Alzheimer's so is not always easy to understand.
If I ever require extra hours covered this is always facilitated.
I can always get in touch with management and communication is good.
We are very happy with the service they provide.

How likely would you be to recommend Home Instead Senior Care (Conwy & Denbighshire)? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Satisfactory

Warwick Allan, Director at Home Instead Senior Care (Conwy & Denbighshire) responded to this review on 27 Feb 2017:

Thank you so much for your detailed review. We very much enjoy working with you and your family and will endeavor to maintain these high standards in times to come.

Very satisfied with the excellent service provided. Instant caring response to family needs, good communication and availability of personnel to deal with requests.
A bespoke service which is very responsive to the individual needs of the client. Well done to all concerned for the welfare of my mother.

How likely would you be to recommend Home Instead Senior Care (Conwy & Denbighshire)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Excellent carers who left very clear info after each visit. Did all that was asked for and, on occasions, above and beyond. Service user thought very highly of them and would have been happy to have increased visit had it not been necessary for him to go into residential care.

How likely would you be to recommend Home Instead Senior Care (Conwy & Denbighshire)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Excellent

First class personal service tailored to the needs and choices of the client . My father in law wouldn't be with us now if it wasn't for the care provided by Home Instead. We live in excess of 2 hours away from my father in law and although things have been hectic since the beginning of the year when Home Instead began providing help and care they have supported us all the way and been a lifeline. Would recommend them without hesitation!

How likely would you be to recommend Home Instead Senior Care (Conwy & Denbighshire)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My caregiver comes to help me with getting out of bed, makes my bed and does things without being asked to. My caregiver arrives on time and is keen to help me. I would not know what to do without her.

How likely would you be to recommend Home Instead Senior Care (Conwy & Denbighshire)? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Good

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Excellent

Very kind, you've been so good to me, you have been here for me as I have felt lonely. Thank you so much for all of your help. You are both very kind.

How likely would you be to recommend Home Instead Senior Care (Conwy & Denbighshire)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

I have had Home Instead since the 24th of September 2015. When my friends went away for a week, Home Instead really looked after me, providing me with the support I needed. I was very pleased.

How likely would you be to recommend Home Instead Senior Care (Conwy & Denbighshire)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Excellent

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