Home Instead (North Wales)

The carers for my sister are wonderful. They are so friendly and helpful. They help her to get ready every morning and she really looks foreward ti their visit. Having them take care of her puts my mind at rest and is invaluable. We would not be able to do without them.

Without Home Instead, I don't know where I'd be. I have now built up the confidence to go out and about. I'm eating properly again, and my confidence is coming back. I am enjoying their company every morning as well. They are friendly, and I always have the same care professionals. I can always ring the office for support if needed.

The notes on the app are really helpful, not only letting me know what has been done but any potential issues. Mum and myself are very happy with Home Instead. She enjoys the care professionals and appreciates all they do for her. She enjoys chatting with them and values the times and calls more than she thought. It's a weight off my mind thinking about it.

Home Instead has been fantastic with Mum, especially after having a bad experience with the previous company. They have filled Mum's life with lots of laughter, songs and fish feeding, going beyond the standard of care that Mum needed daily. I can't thank the team enough. The office team have always been there too, helping when needed and keeping me informed along the way. Thank you to you all.

The staff are wonderful and very considerate. They listen to all concerns and give advice. They treat my grandad with great dignity and respect. I'm very pleased with the service.

As one gets older and health goes downhill, especially with things you've never heard of, you realise what life is after losing partners. Since I've had care professionals from Home Instead visiting me, there's light at the end of the tunnel! When my regular young lady walks into the room, it's like the Sun coming out on a rainy day. The professionalism of the staff is first class.

The care professionals are all lovely with my son and myself. The office are always approachable and helpful. I'm grateful to them all.

Excellent service, pleasant carers, help with having a shower, making meals and housework.

All staff are very good with my mother in law, and she is very happy with the service.

Very happy with all carers. Professional and friendly. Work carried out to a high standard.

Very friendly ladies, always very helpful nothing is too much trouble. Makes me feel comfortable with myself, knowing Home Instead will always help me.

All carers visiting my mother perform their duties in an excellent, professional and friendly manner. She looks forward to the twice daily visits and could not live at home without them. They are always checking to see if she needs any help with anything. She also enjoys the social contact especially in these times. I couldn’t recommend them more highly. I live a long way away so also rely on their care and feedback on my mother.

Very pleased with all aspects of Mum’s care. Home Instead have provided care and most importantly social contact during these difficult times. They have definitely gone the extra mile in helping to make sure she is safe and healthy.

The manager will always call if she feels there is an issue which takes a load off my mind living 220 miles away.

I know it's been a while since I lost my nan and grandad but I would like to say what amazing care they received for the last three years from Home Instead which also supported the family at the sad time I lost my nan and grandad; always there to support the family. I would like to thank each and every one of you, thanks ladies.

From telephoning with the initial enquiry through to daily day care, The care manager has ensured Mum has been looked after to a brilliant standard!

Very friendly, professional, caring, kind and thoughtful.

Good value too.

Highly recommend - the daily carer is lovely - perfect for Mum aged 81.

I appreciate all the hard work, support and outstanding service.

I have always been very happy with Home Instead, they match the carer with the service user. Mum is very happy with the service, which makes me happy and I can relax and not worry. Any concerns are easily addressed and it is very reassuring to know that if the caregivers have a concern they can contact me direct or if I have a query or concern it will be dealt with professionally and easily. Although I have to say I have never had a cause for concern.

I would highly recommend. Carers are fantastic. So kind and helpful. Look after my Mum as though she was their own. So caring.

I have been using the service for over a year now. I am very satisfied at the present time they provide company for my partner for 4 hours on a Friday. In the past, I have arranged for an hour extra on a Monday morning. Their office is neat and can call in an emergency.

Generally the care provided is satisfactory. Carers often late even when first call of the day requested.