Home Instead (North Wales)

The carers for my sister are wonderful. They are so friendly and helpful. They help her to get ready every morning and she really looks foreward ti their visit. Having them take care of her puts my mind at rest and is invaluable. We would not be able to do without them.

The staff are wonderful and very considerate. They listen to all concerns and give advice. They treat my grandad with great dignity and respect. I'm very pleased with the service.

As one gets older and health goes downhill, especially with things you've never heard of, you realise what life is after losing partners. Since I've had care professionals from Home Instead visiting me, there's light at the end of the tunnel! When my regular young lady walks into the room, it's like the Sun coming out on a rainy day. The professionalism of the staff is first class.

The care professionals are all lovely with my son and myself. The office are always approachable and helpful. I'm grateful to them all.

Excellent service, pleasant carers, help with having a shower, making meals and housework.

All staff are very good with my mother in law, and she is very happy with the service.

Very happy with all carers. Professional and friendly. Work carried out to a high standard.

Very friendly ladies, always very helpful nothing is too much trouble. Makes me feel comfortable with myself, knowing Home Instead will always help me.

All carers visiting my mother perform their duties in an excellent, professional and friendly manner. She looks forward to the twice daily visits and could not live at home without them. They are always checking to see if she needs any help with anything. She also enjoys the social contact especially in these times. I couldn’t recommend them more highly. I live a long way away so also rely on their care and feedback on my mother.

Very pleased with all aspects of Mum’s care. Home Instead have provided care and most importantly social contact during these difficult times. They have definitely gone the extra mile in helping to make sure she is safe and healthy.

The manager will always call if she feels there is an issue which takes a load off my mind living 220 miles away.

I know it's been a while since I lost my nan and grandad but I would like to say what amazing care they received for the last three years from Home Instead which also supported the family at the sad time I lost my nan and grandad; always there to support the family. I would like to thank each and every one of you, thanks ladies.

From telephoning with the initial enquiry through to daily day care, The care manager has ensured Mum has been looked after to a brilliant standard!

Very friendly, professional, caring, kind and thoughtful.

Good value too.

Highly recommend - the daily carer is lovely - perfect for Mum aged 81.

I appreciate all the hard work, support and outstanding service.

I have always been very happy with Home Instead, they match the carer with the service user. Mum is very happy with the service, which makes me happy and I can relax and not worry. Any concerns are easily addressed and it is very reassuring to know that if the caregivers have a concern they can contact me direct or if I have a query or concern it will be dealt with professionally and easily. Although I have to say I have never had a cause for concern.

I would highly recommend. Carers are fantastic. So kind and helpful. Look after my Mum as though she was their own. So caring.

I have been using the service for over a year now. I am very satisfied at the present time they provide company for my partner for 4 hours on a Friday. In the past, I have arranged for an hour extra on a Monday morning. Their office is neat and can call in an emergency.

Generally the care provided is satisfactory. Carers often late even when first call of the day requested.

I also requested a breakdown of costs which had to be chased before it was received.

In September Mum suffered two TIAs which destroyed her short term memory and her insight into her condition. The helpers from Home Instead reacted with exemplary patience and kindness. As she became slower they adjusted to her, without making her feel slow. They became welcome friends and her windows on the outside world, but they always gave me detailed feedback on any areas of concern as they arose.

Her decline accelerated in December, but she would still smile at a face she recognised and trusted, even when she would confidently come up with the wrong name. She had more TIAs, two while carers were present, and the helpers stayed on to calm her and help me with the practicalities while we waited for paramedics and ambulances. It was a difficult time for both of us. We couldn't have managed without their help.

Mum died in early January. Thanks to Home Instead she could live at home until her last few days. She was very grateful.

I would just like to thank the care team for their professional and friendly care. Nothing was too much trouble as they cared for my Mums needs, whether it be personal or just a friendly chat and a cup of tea. Unfortunately it was only for a short time as Mum has had to go into a nursing home. We could not have survived the last 6 months without all their help. Thanks again.