Home Instead (North Wales)

28-32 Princess Drive, Colwyn Bay LL29 8LA
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9.5 34 Reviews
  • Home Instead (North Wales), Colwyn Bay
Home Instead for North Wales is an award winning, highly respected UK home care provider, that provides high quality care for seniors in their own homes.

Great pride is taken in developing the relationship between the client and their CAREGiver, with clients receiving the same highly trained CAREGivers for each visit to ensure continuity of care and building trust and friendship. The calls are a minimum of one hour per visit to ensure that the client is not rushed and that their needs are met in a dignified and respectful manner.

Individualised personal services build from companionship and home help to personal care and specialised Dementia care.

Home Instead is a leading provider of Alzheimer’s and other Dementia care. CAREGivers are fully trained having completed the Home Instead City and Guilds accredited Alzheimer’s and Dementia care training to ensure high quality care is constantly delivered.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Available on request

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Matthew Murray James (Director)

Home Instead (North Wales) Reviews (34)

9.5

Home Instead (North Wales) has a Review Score of 9.5 (9.500) out of 10, based on 5 reviews in the last 2 years.
Over all time Home Instead (North Wales) has 34 reviews.

Overall Experience
  • 28
  • 5
  • 1
  • 0
  • 0
Date Published
  • 34
  • 5
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  • 5
  • 29
Reviewer Connection to Home Instead (North Wales)
  • 13
  • 8
  • 4
  • 3
  • 2
  • 2
  • 1
  • 1
Total of 34, showing 21-34
Review from M R (Wife of Client) published on 27 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has five visits a week from two caregivers. We get on with them both. They talk to us both. They are more like friends. My husband feels comfortable with both girls. We feel spoilt at times.
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Review from Marjorie L (Client) published on 7 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Without exception, all the girls have happy smiley faces and are lovely to have around. All are very helpful and cheerful.
They have accompanied me to hospital appointments. On one occasion I had to go to A&E. I was there from 17.00 to 23.30 and my caregiver stayed with me and brought me home, all
still with a smile on her face.
I could not stay in my own home without them.
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Review from G O (Client) assisted by family/friend published on 2 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My caregivers are lovely. They always make sure I am safe. They always make sure I have anything I need. They are willing to adapt to anything I want to do. They always check with me to make sure I am happy.


They always make sure I am wearing my pendant before they leave me. They provide me with

friendship and they always ask me about my day. They make sure I have taken my medication. I look forward to every visit.
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Review from E R (Client) published on 2 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the girls are lovely. I have 2 visits a day. The girls will do anything I ask them to do. The girls come in to help me but when my husband was taken ill, they automatically went the extra mile by making his bed and emptying the commode without being asked. We both love the girls and look forward
to them coming.
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Review from G R (Client) published on 2 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My caregivers are very good and very kind. I get on well with them. They get me up in the morning and help me to bed at night. I don't know what I would do without them.
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Review from Lea M (Client) published on 2 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My carers are very good. They keep me well, they look after me making sure I eat, dress and sleep. They are kind and I do have my favourites.
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Review from C-A R (Client) published on 2 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like all the girls that come to see me.
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Review from Jenny N (Daughter of Client) published on 27 February 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
I contacted Home Instead when I needed extra help with caring for my parents.
From the start, they have fulfilled their role and been able to meet the ever changing needs of my parents.
Initially, we required just a few hours a week but now they are providing night time cover also.


We have always

been happy with the carers as individuals, and appreciate that we see the same faces on a regular basis so mum and dad have got to know them all.
It also helps that the carers have got to know mum and dad and can anticipate their needs. Mum has Alzheimer's so is not always easy to understand.
If I ever require extra hours covered this is always facilitated.
I can always get in touch with management and communication is good.
We are very happy with the service they provide.
Reply from Warwick Allan, Director at Home Instead (North Wales)

Thank you so much for your detailed review. We very much enjoy working with you and your family and will endeavor to maintain these high standards in times to come.

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Review from Gillian S (Daughter of Client) published on 24 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very satisfied with the excellent service provided. Instant caring response to family needs, good communication and availability of personnel to deal with requests.
A bespoke service which is very responsive to the individual needs of the client. Well done to all concerned for the welfare of my mother.
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Review from Alison M (Power of Attorney of Client) published on 24 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent carers who left very clear info after each visit. Did all that was asked for and, on occasions, above and beyond. Service user thought very highly of them and would have been happy to have increased visit had it not been necessary for him to go into residential care.
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Review from Karen D (Daughter-in-law of Client) published on 11 July 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
First class personal service tailored to the needs and choices of the client . My father in law wouldn't be with us now if it wasn't for the care provided by Home Instead. We live in excess of 2 hours away from my father in law and although things have been hectic since the beginning of the year when
Home Instead began providing help and care they have supported us all the way and been a lifeline. Would recommend them without hesitation!
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Review from Eileen R (Daughter of Client) assisted by family/friend published on 6 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My caregiver comes to help me with getting out of bed, makes my bed and does things without being asked to. My caregiver arrives on time and is keen to help me. I would not know what to do without her.
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Review from M G B (Client) published on 6 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very kind, you've been so good to me, you have been here for me as I have felt lonely. Thank you so much for all of your help. You are both very kind.
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Review from E H (Client) published on 30 November 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have had Home Instead since the 24th of September 2015. When my friends went away for a week, Home Instead really looked after me, providing me with the support I needed. I was very pleased.
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Current Review Score: 9.5 (9.500)

Overview of Review Score

The Review Score of 9.5 (9.500) out of 10 for Home Instead (North Wales) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Home Instead (North Wales) is calculated as follows: ( (27 Excellents x 5) ) ÷ 27 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (North Wales) is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

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Awards / Recognitions (14)

Meet the Team (4)

Matthew and Sam

Matthew and Sam Murray James

Job Title: Owners Joined: 2022

Matthew & Sam are the proud owners of Home Instead North Wales, having taken over the business in 2022, alongside their other offices in Wrexham & Flintshire. Their mission is to provide an outstanding home care service across the region

Rebecca

Rebecca Roebuck

Job Title: Registered Care Manager Joined: 2018

Rebecca is the Registered Care Manager for Home Instead North Wales and oversees the day-to-day operations of the business. She has 10 years of experience within the care sector. Rebecca possesses a QCF Level 3 in Health and Social Care and completed a Dementia Course to support clients living with Dementia and deliver City and Guilds accredited Dementia training.

Ffrancine

Ffrancine Smithson

Job Title: Assistant Care Manager Joined: 2025

Ffran joined the North Wales team in 2025 and will be managing the care journey, ensuring that all our clients receive a high-quality, person-centred experience.

Becky

Becky Morris

Job Title: Scheduling Coordinator Joined: 2025

Becky joined the team in 2025 and oversees all the scheduling for the clients and care professionals, ensuring that all care visits are managed efficiently.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (North Wales) to verify any information. View our terms and conditions. Home Instead (North Wales) has an Enhanced Service - more info.