Home Instead (Mid Cornwall)

As family with power of attorney we are always kept up to date with care and any issues.

We were very satisfied with the service provided. The companionship care package was excellent for providing my mother with some company and mental stimulation. The carers also helped with some food preparation and other small tasks around the house.

Claire and Patrick have been very helpful and always very kind and caring.

I would have no hesitation in recommending the services provided by Home Instead (Mid Cornwall).

About 3 years ago,we desperately needed to find a care provider for my Mum.Home Instead were the only ones that could provide that care straight away which was a huge relief as I live hundreds of miles away.They quickly made Mum feel at ease and adapted to her specific wants and needs.She was treated as an individual with absolute respect and kindness.Soon afterwards we needed help for my Dad too and the team at Home Instead bent over backwards to put an extra care package in for Dad as well.My Dad was very resistant to the help initially but their patience, good humour and total empathy put him at ease.They kept us up to date with great communication,reacting and adapting to every little change that occurred with Mum and Dad's needs.Sadly Dad passed away 6 months later but we all felt so supported throughout that time.Home Instead remain with Mum to this day and allow her to remain independent and happy in her own home.Thank you to all the team, but especially Sandra, who's amazing!

Home Instead have put our minds at ease from the very start from enquiring about my grans needs, supplying us with as much information about what they can provide and how they can cater for us best. Nothing was too much trouble for them. When it came to setting up the care plan to suit my grans needs, every detail was taken care of. We're now a few months down the line and we still cannot fault them. They email us with any queries and never hesitate to call and we all sleep easier at night knowing gran has an excellent care package in place. They are always contactable, even out of hours if we ever need to get hold of them.

Home Instead (Mid Cornwall) provides truly outstanding care in your own home. All of the carers that work with Mum are very professional and efficient, but also incredibly kind, friendly and sensitive. The care given is very much tailored to the individual and the carers are happy to pitch in wherever needed. They are totally reliable, always arriving on time, as scheduled. Mum genuinely enjoys the visits, as the carers not only get the job done, but are also lovely people to chat to - there are plenty of laughs! The staff in the office are very helpful and supportive, easy to contact and very flexible when needed. Mum is delighted with the care she is receiving and we would not hesitate to recommend the team.

The care team who looked after my sister in law made a huge difference to her life. They restored her confidence and with visits lasting an hour each time there was no need to rush through each task. The continuity of the carers was well thought out and this also gave me peace of mind. Would certainly recommend Home Instead - and already have - to anyone who wanted an exceptional care team. Care with a capital C from this company.

Home Instead (Mid Cornwall) has been very obliging and helpful since I contacted them for some help with my husbands care. We were visited at home and my husbands needs assessed and a plan made. Great care was taken to ensure that my husband and his carers made a good fit and got on well. When I needed to increase the hours of help, we were accommodated very quickly. We regularly meet with the manager to check if any changes need to be made and that we are happy with the service. We are more than satisfied and grateful to Home Instead for their professionalism and compassion across the board.

I recommend Home Instead (Mid Cornwall) without reservation.

I would not hesitate to recommend them to anyone; from the office staff to the carers.

When we decided to look for a little care for mum we were recommended Home Instead in St. Austell. Mum was really apprehensive and didn't really want any help and especially in her home. We had a trial run and the team came out to assess mums needs, she now looks forward to seeing the carers. They bring a bit of sunshine to mum's days whether it is first thing in the morning or giving her tea in the evenings. The chats, caring, and assistance is second to none. Mum loves their visits. If anytime we needed to make changes to her care package due to extra needs, everything possible was done to achieve this. It is such a caring company and it helps the family with caring for mum.

Due to suffering some falls and then breaking a foot, I reluctantly moved Mum into a care home recently but I will always be so grateful to Home Instead (Mid Cornwall) staff and would definitely recommend them as an option for care.

Thank You Home Instead. Full 100.

Home Instead have always had a positive reputation in the local area and having met the owner as he set up the business I could clearly see his passion and care for people, which is essential when running a business that focuses on health and social care. Over time Home Instead have cared for my aunt, who has been positive about the care received and the support on offer. I continue to hear positive things about Home Instead and often recommend them to people who are looking for care and support.

I would recommend their services without hesitation.

Home Instead absolutely came to my rescue! Recommended by a family member who is a community nurse, this wonderful organisation provided the short-term support I needed after several weeks of home nursing. My husband’s health was slowly improving but it was reassuring to have a friendly and competent carer to supervise showering and, to my delight, to carry out light household tasks such as ironing. I was able to leave the house for a short while. Right from the initial home assessment visit, the process was easy, and the staff was professional, caring and friendly. Home Instead was there in our hour of need. Highly recommended - thank you.

Because of this support, Mum is able to continue to live independently and very happily in Cornwall where she grew up.

Home Instead has provided an excellent service over the past four years. From a personal point of view, being over two hundred miles away from my friend, she suffers from epilepsy and short-term memory loss resulting from strokes and I need the assurance of knowing she is in safe, caring hands. I have never doubted the quality of service offered by both caregivers and management. On occasion, when there has been cause for concern for my friend's well-being, I have been notified immediately. Both of us have always found the caregivers to be patient, personable and of good humour. Duties have included; chores around the home, assisting in computer-communication with family members, shopping expeditions and hospital appointments. Of huge importance, the service has provided warm and understanding human companionship, invaluable in sustaining independent living.

I can always contact the office-based staff by email and phone. Communication with them is always helpful and informative. I also know they will contact me if there is a problem or they feel something needs to be changed