Home Instead Senior Care (Mid Cornwall)

Enterprise House, St Austell Bay Business Park, Par Moor Road, St Austell PL25 3RF

Home Instead Senior Care (Mid Cornwall)
Home Instead Senior Care (Mid Cornwall)
Home Instead Senior Care (Mid Cornwall)

Home Instead Senior Care offers a range of tailored care and support packages for older people in the Mid-Cornwall area.

A team of caring, compassionate and friendly caregivers provide a trusted and bespoke care service, which includes assistance and support with all day to day activities, from domestic chores and house-keeping to companionship and outings.

Visits can be from as little as one hour to full time 24 hour care. All caregivers are carefully chosen for their compassion and empathy and are personally matched to each client based on their individual needs and likes. All staff are experienced and consistently trained, as well as reference and DBS checked.

Group : Home Instead Senior Care

Person in charge: Nicola Briggs (Registered Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 25

Fees Guide: £22-£24

Services Offered: 24 Hour Care • Adult Care (18+) • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Cancer Care • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Directions: They are in Enterprise House, on the left as you drive into St Austell Bay Business Park. This is opposite Cornish Market World

Visiting: Please pop in anytime 9.00 am until 2 pm Monday to Thursday. Outside of these times they are normally open, but please check by phoning first.

Parking: There is plenty of parking outside Enterprise House

Latest Care Quality Commission* Report on Home Instead Senior Care (Mid Cornwall): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

8.3 Home Instead Senior Care (Mid Cornwall) has a Review Score of 8.3 (8.333)

The Review Score of 8.3 (maximum of 10) for Home Instead Senior Care (Mid Cornwall) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Home Instead Senior Care (Mid Cornwall) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.833 for Home Instead Senior Care (Mid Cornwall) is calculated as follows: ( (21 Excellents x 5) + (2 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 24 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 3.5 Points relating to the number of positive Reviews for Home Instead Senior Care (Mid Cornwall) is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Home Instead Senior Care (Mid Cornwall)?

  • Extremely LIKELY
    4
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Home Instead Senior Care (Mid Cornwall)

  • Client / Service User
    1
  • Daughter of Client/Service User
    1
  • Son of Client/Service User
    1
  • Wife of Client/Service User
    1

I used Home Instead (St. Austell) whilst on holiday with the family for two weeks in Rock. I had the same companion carer for ten days. I found her engaging, stimulating and inspiring. We exercised, sang, did crosswords, walked outside and played lawn boules. She respected my needs for rest and quiet time. While the family were at the beach most days I felt I had a holiday too. She was punctual, reliable and willing to help me in all sorts of ways. Whilst we officially booked care for two hours each weekday, Home Instead were totally flexible allowing us to have care for weekends and for extended periods and also allowing us to cancel care for the days we wanted to be independent. All in all the service provided suited us perfectly. Well done Home Instead for your fresh and stimulating approach to companionship care.

How likely would you be to recommend Home Instead Senior Care (Mid Cornwall)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Patrick, Director at Home Instead Senior Care (Mid Cornwall) responded to this review on 15 Sep 2017:

Thank you so much for your very kind words. The lady who was helping enjoyed spending time with you and we are really pleased you were able to have a great holiday with your family here in beautiful Cornwall.

Extremely professional, exceeded my expectations. The team were remarkably caring, combined with high levels of professional expertise.

How likely would you be to recommend Home Instead Senior Care (Mid Cornwall)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

I have found the staff and management professional, friendly and very approachable. They quickly made available a suitable service provider for my mother and were flexible and accommodating in the early days of provision when adjustments were required, to times and frequency of visits. At all times, they showed a depth of knowledge and understanding of the issues that my mother was experiencing and therefore, were able to tailor their services and select the most appropriate care provider. The carer has gone the extra mile in supporting my mother, showing warmth and understanding. Communication with management is excellent, they always make themselves available to discuss any issue, whether big or small.

How likely would you be to recommend Home Instead Senior Care (Mid Cornwall)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

From the very start of m contacting the agency, I was impressed with their sympathetic and professional manner. They took me through all my options and arranged a visit to our home within days.
the package of care was sensitively discussed and agreed and was fitted around my husband's needs perfectly.
I would use this agency the next time if either for myself or my husband should need it. Very pleased with their caring and reliable service,

How likely would you be to recommend Home Instead Senior Care (Mid Cornwall)? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Satisfactory

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Awards / Recognitions

April 2016

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