Home Instead (Mid Cornwall)

Enterprise House, St Austell Bay Business Park, Par Moor Road, St Austell PL25 3RF
Review Us
9.9 42 Reviews
  • Home Instead (Mid Cornwall), St Austell
Home Instead offers a range of tailored care and support packages for people in the Mid-Cornwall area. This includes St Austell, Sticker, Bodmin, Lanivet, Lostwithiel, Luxulyan, Fowey, Par and Tywardreath, Wadebridge, Padstow, Rock, Golant, St Mabyn, St Issey and St Kew.

A team of caring, compassionate and friendly Care Professionals provide a trusted and bespoke premium care service, which includes assistance and support with all day to day activities, from domestic help and house-keeping to companionship and outings.

Care Professionals are able to help people with daily living tasks such as washing and dressing, and assistance with medication and meal preparation. They help people remain as independent as possible and enjoy their lives in their own home. They invest heavily in Care Professional training and development to enable them to give your loved one an excellent standard of holistic care.

The support from the office Care Team is excellent and a real point of difference compared with traditional care companies. They coordinate between Care Professionals, the people they look after, families, friends and other health professionals. It's the little things that make such a difference - a bit of shopping, a person 'not quite feeling their best', a potential pressure area or a problem with pain.

Care Provided by Home Instead (Mid Cornwall)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £41.20 – £41.20

Our quotes are for contact time and include our full management service from the office and all introductions and shadow visits. We can help with shopping and trips out. We separately pay our fully employed care professionals for their Travel and Waiting time between visits and do not incorporate this into the visit as it often done by others.

These prices are only a guideline, please contact Home Instead (Mid Cornwall) to find out the exact price for your requirements.

Contact Home Instead (Mid Cornwall) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Home Instead (Mid Cornwall) to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Patrick Hughes (Director)

Home Instead (Mid Cornwall) Reviews (42)

9.9

Home Instead (Mid Cornwall) has a Review Score of 9.9 (9.933) out of 10, based on 15 reviews in the last 2 years.
Over all time Home Instead (Mid Cornwall) has 42 reviews.

Overall Experience
  • 40
  • 2
  • 0
  • 0
  • 0
Date Published
  • 42
  • 6
  • 11
  • 15
  • 27
Reviewer Connection to Home Instead (Mid Cornwall)
  • 21
  • 5
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 42, showing 41-42
Review from Gail N (Daughter of Client) published on 18 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the staff and management professional, friendly and very approachable. They quickly made available a suitable service provider for my mother and were flexible and accommodating in the early days of provision when adjustments were required, to times and frequency of visits. At all times,
they showed a depth of knowledge and understanding of the issues that my mother was experiencing and therefore, were able to tailor their services and select the most appropriate care provider. The carer has gone the extra mile in supporting my mother, showing warmth and understanding. Communication with management is excellent, they always make themselves available to discuss any issue, whether big or small.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Gill P (Wife of Client) published on 23 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the very start of m contacting the agency, I was impressed with their sympathetic and professional manner. They took me through all my options and arranged a visit to our home within days.
the package of care was sensitively discussed and agreed and was fitted around my husband's needs perfectly.
I
would use this agency the next time if either for myself or my husband should need it. Very pleased with their caring and reliable service,
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.9 (9.933)

Overview of Review Score

The Review Score of 9.9 (9.933) out of 10 for Home Instead (Mid Cornwall) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.933 for Home Instead (Mid Cornwall) is calculated as follows: ( (83 Excellents x 5) + (6 Goods x 4) ) ÷ 89 Ratings = 4.933
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Mid Cornwall) is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Nov 2017

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (9)

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Meet the Team (3)

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Claire Tyler

Job Title: Care Manager Joined: 2016

Hi, my name is Claire, and I am the Registered Care Manager here at Home Instead Mid Cornwall.


I have worked in care for the past twelve years, mainly in the community.


I joined Home Instead as a part-time CAREGiver whilst working full time for a charity providing palliative care to terminally ill patients. In August 2017, I joined fulltime as a Team leader and then became Care Co-ordinator at the beginning of 2018. I have been Care Manager since October 2018 and in 2020 I completed my Level 5 Diploma in Leadership in Health and Social Care.


My role is to lead and manage Care Operations, working closely with our Care Co-ordinator Libby, Field Care Co-ordinator Rhiannon and our Senior CAREGivers to provide our high quality, relationship-based care for the people we look after in St Austell, Wadebridge, Bodmin, Tywardreath and Par, Lostwithiel and Fowey.


I love animals and have rescued many rabbits. In my spare time, I enjoy doing crafts, drawing and reading.

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Patrick Hughes

Job Title: Director and Recruiter Joined: 2016

Hi, my name is Patrick Hughes and I am the Director of the Mid Cornwall office. After a 25 year career in finance in the city, it is great to be providing a service that makes a real, positive difference to people’s lives and contributing to the local community.


My role is to meet people in the community to let them know what we can offer, and see how we can help. I also help with recruitment of CAREGivers and manage the business side.


Members of my family have been involved in working in care and I have seen and heard much about the challenges the care sector is facing both for clients and people working as carers. Home Instead’s mission is to become the UK's most admired Care Company through changing the face of ageing and is at the forefront of changing people’s perception and experience of what home care choices are available, and of what it is like to work as a CAREGiver.


It is a great privilege to have opened an office with them five years ago, and I am looking forward to growing our team further providing Home Instead Senior Care’s unique, companionship led, personalised care to our clients in Mid Cornwall.

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Libby Penter

Job Title: Care Coordinator Joined: 2017

Hi, my name is Libby. I work as Care Co-ordinator here. This is to help Claire with organising the care we provide. This includes scheduling, care planning, supporting our CAREGivers and keeping in touch with the people we look after and their families.
In my spare time, I like swimming, walking Kezia (a very spoiled cocker spaniel!) and being outside in the garden.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Mid Cornwall) to verify any information. View our terms and conditions. Home Instead (Mid Cornwall) has an Enhanced Service - more info.