Home Instead (Mid Cornwall)

We've been using Home Instead for just over a year. All the carers are sensitive, helpful, caring and compassionate and it's been a great relief for the family to know they are visiting and being supportive so our Aunt can remain in her own home. Dealing with the Home Instead office is always easy and nothing is ever too much trouble. I would highly recommend Home Instead St Austell to anyone looking for support for a friend or family member.

Reliable carers have been coming in to take care of Dad’s morning needs to include washing, dressing and preparing breakfast. They have all shown patience and understanding, ensuring he was able to maintain his dignity. Any concerns raised with the management team were quickly addressed and dealt with correctly.

Compassionate and professional service from both carers and management. This gives our family peace of mind that Mum is receiving the care and support she needs to be able to remain living in her own home, and that we will be alerted to any potential issues that we need to address.

I used Home Instead (St. Austell) whilst on holiday with the family for two weeks in Rock. I had the same companion carer for ten days. I found her engaging, stimulating and inspiring. We exercised, sang, did crosswords, walked outside and played lawn boules. She respected my needs for rest and quiet time. While the family were at the beach most days I felt I had a holiday too. She was punctual, reliable and willing to help me in all sorts of ways. Whilst we officially booked care for two hours each weekday, Home Instead were totally flexible allowing us to have care for weekends and for extended periods and also allowing us to cancel care for the days we wanted to be independent. All in all the service provided suited us perfectly. Well done Home Instead for your fresh and stimulating approach to companionship care.

Extremely professional, exceeded my expectations. The team were remarkably caring, combined with high levels of professional expertise.

I have found the staff and management professional, friendly and very approachable. They quickly made available a suitable service provider for my mother and were flexible and accommodating in the early days of provision when adjustments were required, to times and frequency of visits. At all times, they showed a depth of knowledge and understanding of the issues that my mother was experiencing and therefore, were able to tailor their services and select the most appropriate care provider. The carer has gone the extra mile in supporting my mother, showing warmth and understanding. Communication with management is excellent, they always make themselves available to discuss any issue, whether big or small.

I would use this agency the next time if either for myself or my husband should need it. Very pleased with their caring and reliable service,