Home Instead (Mid Cornwall)

Home Instead have always had a positive reputation in the local area and having met the owner as he set up the business I could clearly see his passion and care for people, which is essential when running a business that focuses on health and social care. Over time Home Instead have cared for my aunt, who has been positive about the care received and the support on offer. I continue to hear positive things about Home Instead and often recommend them to people who are looking for care and support.

I would recommend their services without hesitation.

Home Instead absolutely came to my rescue! Recommended by a family member who is a community nurse, this wonderful organisation provided the short-term support I needed after several weeks of home nursing. My husband’s health was slowly improving but it was reassuring to have a friendly and competent carer to supervise showering and, to my delight, to carry out light household tasks such as ironing. I was able to leave the house for a short while. Right from the initial home assessment visit, the process was easy, and the staff was professional, caring and friendly. Home Instead was there in our hour of need. Highly recommended - thank you.

Because of this support, Mum is able to continue to live independently and very happily in Cornwall where she grew up.

Home Instead has provided an excellent service over the past four years. From a personal point of view, being over two hundred miles away from my friend, she suffers from epilepsy and short-term memory loss resulting from strokes and I need the assurance of knowing she is in safe, caring hands. I have never doubted the quality of service offered by both caregivers and management. On occasion, when there has been cause for concern for my friend's well-being, I have been notified immediately. Both of us have always found the caregivers to be patient, personable and of good humour. Duties have included; chores around the home, assisting in computer-communication with family members, shopping expeditions and hospital appointments. Of huge importance, the service has provided warm and understanding human companionship, invaluable in sustaining independent living.

I can always contact the office-based staff by email and phone. Communication with them is always helpful and informative. I also know they will contact me if there is a problem or they feel something needs to be changed

A very special person with multiple attributes is employed by Home Instead to assist clients where daily tasks are unachievable. Each carer never refuses housework of varying types, working quickly and always efficiently in a cheerful and positive mood. We look forward to the carer's arrival and are sorry to see her leave later on.

I can’t thank everyone concerned enough. They all very much went that extra mile on a regular basis.

Home Instead has been fantastic in providing home care services for my parent. They have been flexible to evolving care needs. They provide general help with bathing, shopping, cooking meals and providing company and conversation. Each visit is accompanied by a detailed daily report via a patient portal, so myself and family can keep up to date with care needs. I would certainly recommend their services without hesitation.

After initial reluctance to have care at home, Mum has found the service supplied by the carers to be exemplary. She now concedes she could not do without it. They provide a thorough service in the morning often doing small jobs to make her and my life easier. At times she says that something is not done but when explained to her that the carers are not mind readers she does ask for a small job to be done. They are punctual and polite, very friendly.

The whole team have been unswerving in their professionalism, care, patience, kindness and understanding. They have been flexible and helpful throughout. My parents-in-law were very happy with their caregivers. We were sad to change providers, but this was due to a change in circumstances.

I found the company to be first class with my mother who was not always willing to accept some of the carers and had her favourites. The company was very flexible and met all the requests outside of contracted hours I asked of them. All the carers were very kind compassionate and incredibly patient. I would highly recommend Home Instead to anyone in the local area considering private care provision.

Their team built a strong relationship with my mother and knowing that the Mid Cornwall team were visiting regularly provided tremendous peace of mind, as well as the help my mother needed.

I cannot fault this fantastic company and would strongly recommend it to anyone considering having help for themselves or family members.

I would have no hesitation in recommending them.

All the carers who came to look after mum were wonderful, very kind and mum liked them all and enjoyed their company. The carers always came on time and never let us down by not turning up. I would recommend Home Instead without reservation.

Even though our time with Home Instead was only short, I found them to be a very professional team and would have no reservation in recommending them.

I am caring for the client's sister who has a serious illness. It has and is of great importance therefore that the care given to my friend helps to alleviate the pressure we are under ourselves and that has been very much appreciated. Many thanks all to the team especially during these difficult times.

The St Austell branch of Home Instead have been looking after my mum since November 2020. They have been incredibly helpful, professional and pro-active. Mum has some memory problems and knowing that someone has been in to see her every day for a chat and to check that she is OK, eating regularly and keeping warm enough has been a great relief. Home Instead were able to take her to her COVID vaccination appointments and have kept us up to speed with any potential issues. I would definitely recommend them.

We have been using Home Instead for over two years now. My mother who is in her eighties and lives alone suffered a stroke and needed help with general care, shopping, appointments and various household tasks. I honestly don't know how we would have managed without the lovely people at Home Instead. Nothing is ever too much trouble. I cannot recommend highly enough. Thank you for all you do.