Home Instead (Mid Cornwall)

A very special person with multiple attributes is employed by Home Instead to assist clients where daily tasks are unachievable. Each carer never refuses housework of varying types, working quickly and always efficiently in a cheerful and positive mood. We look forward to the carer's arrival and are sorry to see her leave later on.

I can’t thank everyone concerned enough. They all very much went that extra mile on a regular basis.

Home Instead has been fantastic in providing home care services for my parent. They have been flexible to evolving care needs. They provide general help with bathing, shopping, cooking meals and providing company and conversation. Each visit is accompanied by a detailed daily report via a patient portal, so myself and family can keep up to date with care needs. I would certainly recommend their services without hesitation.

After initial reluctance to have care at home, Mum has found the service supplied by the carers to be exemplary. She now concedes she could not do without it. They provide a thorough service in the morning often doing small jobs to make her and my life easier. At times she says that something is not done but when explained to her that the carers are not mind readers she does ask for a small job to be done. They are punctual and polite, very friendly.

The whole team have been unswerving in their professionalism, care, patience, kindness and understanding. They have been flexible and helpful throughout. My parents-in-law were very happy with their caregivers. We were sad to change providers, but this was due to a change in circumstances.

I found the company to be first class with my mother who was not always willing to accept some of the carers and had her favourites. The company was very flexible and met all the requests outside of contracted hours I asked of them. All the carers were very kind compassionate and incredibly patient. I would highly recommend Home Instead to anyone in the local area considering private care provision.

Their team built a strong relationship with my mother and knowing that the Mid Cornwall team were visiting regularly provided tremendous peace of mind, as well as the help my mother needed.

I cannot fault this fantastic company and would strongly recommend it to anyone considering having help for themselves or family members.

I would have no hesitation in recommending them.

All the carers who came to look after mum were wonderful, very kind and mum liked them all and enjoyed their company. The carers always came on time and never let us down by not turning up. I would recommend Home Instead without reservation.

Even though our time with Home Instead was only short, I found them to be a very professional team and would have no reservation in recommending them.

I am caring for the client's sister who has a serious illness. It has and is of great importance therefore that the care given to my friend helps to alleviate the pressure we are under ourselves and that has been very much appreciated. Many thanks all to the team especially during these difficult times.

The St Austell branch of Home Instead have been looking after my mum since November 2020. They have been incredibly helpful, professional and pro-active. Mum has some memory problems and knowing that someone has been in to see her every day for a chat and to check that she is OK, eating regularly and keeping warm enough has been a great relief. Home Instead were able to take her to her COVID vaccination appointments and have kept us up to speed with any potential issues. I would definitely recommend them.

We have been using Home Instead for over two years now. My mother who is in her eighties and lives alone suffered a stroke and needed help with general care, shopping, appointments and various household tasks. I honestly don't know how we would have managed without the lovely people at Home Instead. Nothing is ever too much trouble. I cannot recommend highly enough. Thank you for all you do.

Home Instead was recommended to us by friends and we have been so impressed with their services so far, from the initial consultation to all the visits since starting. The carers are unfailingly polite, patient and thoughtful and provide just what my mother needs while also giving me and the rest of her family peace of mind. My mother has been able to increase her independence as we had hoped, but this has been done with the perfect amount of support from Home Instead at all times.

I would like to thank all the carers who have looked after my father over the last 2 years. They enabled him to stay in his own home for as long as possible and assisted in the transition to full time care. I have no hesitation in recommending Home Instead.

We've been using Home Instead for just over a year. All the carers are sensitive, helpful, caring and compassionate and it's been a great relief for the family to know they are visiting and being supportive so our Aunt can remain in her own home. Dealing with the Home Instead office is always easy and nothing is ever too much trouble. I would highly recommend Home Instead St Austell to anyone looking for support for a friend or family member.

Reliable carers have been coming in to take care of Dad’s morning needs to include washing, dressing and preparing breakfast. They have all shown patience and understanding, ensuring he was able to maintain his dignity. Any concerns raised with the management team were quickly addressed and dealt with correctly.

Compassionate and professional service from both carers and management. This gives our family peace of mind that Mum is receiving the care and support she needs to be able to remain living in her own home, and that we will be alerted to any potential issues that we need to address.

I used Home Instead (St. Austell) whilst on holiday with the family for two weeks in Rock. I had the same companion carer for ten days. I found her engaging, stimulating and inspiring. We exercised, sang, did crosswords, walked outside and played lawn boules. She respected my needs for rest and quiet time. While the family were at the beach most days I felt I had a holiday too. She was punctual, reliable and willing to help me in all sorts of ways. Whilst we officially booked care for two hours each weekday, Home Instead were totally flexible allowing us to have care for weekends and for extended periods and also allowing us to cancel care for the days we wanted to be independent. All in all the service provided suited us perfectly. Well done Home Instead for your fresh and stimulating approach to companionship care.