Submit a Review for Home Instead (Mid Cornwall)
Enterprise House, St Austell Bay Business Park, Par Moor Road, St Austell, PL25 3RF
View Full Details of Home Instead (Mid Cornwall)Latest Reviews for Home Instead (Mid Cornwall)
10 October 2025
Mum, and all the family, are very happy with the excellent service that Mum receives from Home Instead (Mid Cornwall). The care givers are friendly, thoughtful, kind, cheerful and considerate. Nothing is too much trouble, and they are good at using their own initiative to seek out things to do to help Mum. The care givers always arrive on time, and with a smile. The office staff have also been excellent, enabling the service provided to be responsive and flexible. Any requests that we have made are soon dealt with and put into practice. I would have no hesitation in recommending the services provided by Home Instead (Mid Cornwall).
10 October 2025
About 3 years ago,we desperately needed to find a care provider for my Mum.Home Instead were the only ones that could provide that care straight away which was a huge relief as I live hundreds of miles away.They quickly made Mum feel at ease and adapted to her specific wants and needs.She was treated as an individual with absolute respect and kindness.Soon afterwards we needed help for my Dad too and the team at Home Instead bent over backwards to put an extra care package in for Dad as well.My Dad was very resistant to the help initially but their patience, good humour and total empathy put him at ease.They kept us up to date with great communication,reacting and adapting to every little change that occurred with Mum and Dad's needs.Sadly Dad passed away 6 months later but we all felt so supported throughout that time.Home Instead remain with Mum to this day and allow her to remain independent and happy in her own home.Thank you to all the team, but especially Sandra, who's amazing!
29 September 2025
Home Instead have put our minds at ease from the very start from enquiring about my grans needs, supplying us with as much information about what they can provide and how they can cater for us best. Nothing was too much trouble for them. When it came to setting up the care plan to suit my grans needs, every detail was taken care of. We're now a few months down the line and we still cannot fault them. They email us with any queries and never hesitate to call and we all sleep easier at night knowing gran has an excellent care package in place. They are always contactable, even out of hours if we ever need to get hold of them.
29 September 2025
Home Instead (Mid Cornwall) provides truly outstanding care in your own home. All of the carers that work with Mum are very professional and efficient, but also incredibly kind, friendly and sensitive. The care given is very much tailored to the individual and the carers are happy to pitch in wherever needed. They are totally reliable, always arriving on time, as scheduled. Mum genuinely enjoys the visits, as the carers not only get the job done, but are also lovely people to chat to - there are plenty of laughs! The staff in the office are very helpful and supportive, easy to contact and very flexible when needed. Mum is delighted with the care she is receiving and we would not hesitate to recommend the team.
08 May 2025
The care team who looked after my sister in law made a huge difference to her life. They restored her confidence and with visits lasting an hour each time there was no need to rush through each task. The continuity of the carers was well thought out and this also gave me peace of mind. Would certainly recommend Home Instead - and already have - to anyone who wanted an exceptional care team. Care with a capital C from this company.
18 March 2025
Home Instead (Mid Cornwall) has been very obliging and helpful since I contacted them for some help with my husbands care. We were visited at home and my husbands needs assessed and a plan made. Great care was taken to ensure that my husband and his carers made a good fit and got on well. When I needed to increase the hours of help, we were accommodated very quickly. We regularly meet with the manager to check if any changes need to be made and that we are happy with the service. We are more than satisfied and grateful to Home Instead for their professionalism and compassion across the board.
12 March 2025
Home Instead (Mid Cornwall) provided reliable, caring support that enabled my brother to live as independently as possible for as long as possible. From the beginning his needs were accurately assessed and the review gave him the confidence to say what he needed rather than forcing suggestions on him. New carers were always introduced so that he knew who was coming on a particular day and every carer took the time to talk to him, showing an interest in his stories and what he was doing.. I recommend Home Instead (Mid Cornwall) without reservation.
04 March 2025
Home instead have been professional ever since we enlisted their help over 2.5 years ago. The staff are polite and caring and treated both my mum and dad with respect and kindness. I would not hesitate to recommend them to anyone; from the office staff to the carers.
07 February 2025
When we decided to look for a little care for mum we were recommended Home Instead in St. Austell. Mum was really apprehensive and didn't really want any help and especially in her home. We had a trial run and the team came out to assess mums needs, she now looks forward to seeing the carers. They bring a bit of sunshine to mum's days whether it is first thing in the morning or giving her tea in the evenings. The chats, caring, and assistance is second to none. Mum loves their visits. If anytime we needed to make changes to her care package due to extra needs, everything possible was done to achieve this. It is such a caring company and it helps the family with caring for mum.
21 August 2024
For the past 12 months, Mum has been visited by Home Instead caregivers. I needed help caring for Mum as her dementia progressed and all staff involved have been compassionate, patient and very supportive from the moment I contacted them. Mum was a little apprehensive initially as 'she didn't know them' but soon got into the routine of the visits and particularly enjoyed their chats with her and having a barrier cream massage! Due to suffering some falls and then breaking a foot, I reluctantly moved Mum into a care home recently but I will always be so grateful to Home Instead (Mid Cornwall) staff and would definitely recommend them as an option for care.
25 April 2024
We have used Home Instead for 4 years and extended the hours of care over this period to meet Mum's increased needs. The team have always been wonderfully flexible and accommodating and complimented each other well to ensure that Mum remained happy and content in her own beloved home. Sadly we recently lost Mum and I will have eternal gratitude for the end-of-life care she received from Home Instead. Thank You Home Instead. Full 100.
28 March 2024
Home Instead have always had a positive reputation in the local area and having met the owner as he set up the business I could clearly see his passion and care for people, which is essential when running a business that focuses on health and social care. Over time Home Instead have cared for my aunt, who has been positive about the care received and the support on offer. I continue to hear positive things about Home Instead and often recommend them to people who are looking for care and support.
07 March 2024
Home Instead have been fantastic with my mum right from the start. I live some distance from my mum, who has lived on her own for more than 20 years and is very independent. They put my mum first, got to know her, and spent time talking to her. They helped Mum with what she wanted help with, and built up her trust by listening to her and working to her agenda, not theirs. As Mum's dementia got worse she relied more upon them but they knew her likes and dislikes and spent time with her so she felt like she was valued and safe. Great communication, the online portal and daily task notes kept me informed on Mum's state of mind, health and activities. Appropriate phone calls for urgent contact and emails when less urgent. When circumstances change e.g. stay in hospital, a deterioration in her dementia, increase in help needed, Home Instead helped me by adapting the services they provided giving me advice and the support I needed. I would recommend their services without hesitation.
14 September 2023
Home Instead absolutely came to my rescue! Recommended by a family member who is a community nurse, this wonderful organisation provided the short-term support I needed after several weeks of home nursing. My husband’s health was slowly improving but it was reassuring to have a friendly and competent carer to supervise showering and, to my delight, to carry out light household tasks such as ironing. I was able to leave the house for a short while. Right from the initial home assessment visit, the process was easy, and the staff was professional, caring and friendly. Home Instead was there in our hour of need. Highly recommended - thank you.
31 May 2023
Home Instead have been and continues to be fantastic carers for my mother who suffers from dementia. As I don't live nearby it's so important to feel that you have access to quality, empathetic and practical support on a regular basis. This is what Home Instead do so well. They listen to Mum's needs, spot the changes that may mean practical readjustments and help work through managing any changes calmly and empathetically. Because of this support, Mum is able to continue to live independently and very happily in Cornwall where she grew up.
30 May 2023
Home Instead has provided an excellent service over the past four years. From a personal point of view, being over two hundred miles away from my friend, she suffers from epilepsy and short-term memory loss resulting from strokes and I need the assurance of knowing she is in safe, caring hands. I have never doubted the quality of service offered by both caregivers and management. On occasion, when there has been cause for concern for my friend's well-being, I have been notified immediately. Both of us have always found the caregivers to be patient, personable and of good humour. Duties have included; chores around the home, assisting in computer-communication with family members, shopping expeditions and hospital appointments. Of huge importance, the service has provided warm and understanding human companionship, invaluable in sustaining independent living.
18 April 2023
All the Caregivers and the office-based staff are very professional but friendly. They know about the client; their likes and dislikes, and how they like to be addressed and ask how they can help. They use their initiative when required to help the client more when circumstances change. The care reports are always comprehensive so as a relative I know how the client is and the tasks completed. I can always contact the office-based staff by email and phone. Communication with them is always helpful and informative. I also know they will contact me if there is a problem or they feel something needs to be changed
21 March 2023
A very special person with multiple attributes is employed by Home Instead to assist clients where daily tasks are unachievable. Each carer never refuses housework of varying types, working quickly and always efficiently in a cheerful and positive mood. We look forward to the carer's arrival and are sorry to see her leave later on.
10 March 2023
I simply cannot speak highly enough of every aspect of the Home Instead service. Every caregiver gave a fantastic service and made my parents feel safe, comfortable and like friends. The support team were super efficient, friendly to deal with and helpful at all times. My whole family has felt like they could trust the care given and also mix in a positive way with caregivers when we were in my parent's home. This was so important to us. I can’t thank everyone concerned enough. They all very much went that extra mile on a regular basis.
09 March 2023
Home Instead has been fantastic in providing home care services for my parent. They have been flexible to evolving care needs. They provide general help with bathing, shopping, cooking meals and providing company and conversation. Each visit is accompanied by a detailed daily report via a patient portal, so myself and family can keep up to date with care needs. I would certainly recommend their services without hesitation.
Latest Reviews for Home Instead (Mid Cornwall)
10 October 2025
Mum, and all the family, are very happy with the excellent service that Mum receives from Home Instead (Mid Cornwall). The care givers are friendly, thoughtful, kind, cheerful and considerate. Nothing is too much trouble, and they are good at using their own initiative to seek out things to do to help Mum. The care givers always arrive on time, and with a smile. The office staff have also been excellent, enabling the service provided to be responsive and flexible. Any requests that we have made are soon dealt with and put into practice. I would have no hesitation in recommending the services provided by Home Instead (Mid Cornwall).
10 October 2025
About 3 years ago,we desperately needed to find a care provider for my Mum.Home Instead were the only ones that could provide that care straight away which was a huge relief as I live hundreds of miles away.They quickly made Mum feel at ease and adapted to her specific wants and needs.She was treated as an individual with absolute respect and kindness.Soon afterwards we needed help for my Dad too and the team at Home Instead bent over backwards to put an extra care package in for Dad as well.My Dad was very resistant to the help initially but their patience, good humour and total empathy put him at ease.They kept us up to date with great communication,reacting and adapting to every little change that occurred with Mum and Dad's needs.Sadly Dad passed away 6 months later but we all felt so supported throughout that time.Home Instead remain with Mum to this day and allow her to remain independent and happy in her own home.Thank you to all the team, but especially Sandra, who's amazing!
29 September 2025
Home Instead have put our minds at ease from the very start from enquiring about my grans needs, supplying us with as much information about what they can provide and how they can cater for us best. Nothing was too much trouble for them. When it came to setting up the care plan to suit my grans needs, every detail was taken care of. We're now a few months down the line and we still cannot fault them. They email us with any queries and never hesitate to call and we all sleep easier at night knowing gran has an excellent care package in place. They are always contactable, even out of hours if we ever need to get hold of them.
29 September 2025
Home Instead (Mid Cornwall) provides truly outstanding care in your own home. All of the carers that work with Mum are very professional and efficient, but also incredibly kind, friendly and sensitive. The care given is very much tailored to the individual and the carers are happy to pitch in wherever needed. They are totally reliable, always arriving on time, as scheduled. Mum genuinely enjoys the visits, as the carers not only get the job done, but are also lovely people to chat to - there are plenty of laughs! The staff in the office are very helpful and supportive, easy to contact and very flexible when needed. Mum is delighted with the care she is receiving and we would not hesitate to recommend the team.
08 May 2025
The care team who looked after my sister in law made a huge difference to her life. They restored her confidence and with visits lasting an hour each time there was no need to rush through each task. The continuity of the carers was well thought out and this also gave me peace of mind. Would certainly recommend Home Instead - and already have - to anyone who wanted an exceptional care team. Care with a capital C from this company.
18 March 2025
Home Instead (Mid Cornwall) has been very obliging and helpful since I contacted them for some help with my husbands care. We were visited at home and my husbands needs assessed and a plan made. Great care was taken to ensure that my husband and his carers made a good fit and got on well. When I needed to increase the hours of help, we were accommodated very quickly. We regularly meet with the manager to check if any changes need to be made and that we are happy with the service. We are more than satisfied and grateful to Home Instead for their professionalism and compassion across the board.
12 March 2025
Home Instead (Mid Cornwall) provided reliable, caring support that enabled my brother to live as independently as possible for as long as possible. From the beginning his needs were accurately assessed and the review gave him the confidence to say what he needed rather than forcing suggestions on him. New carers were always introduced so that he knew who was coming on a particular day and every carer took the time to talk to him, showing an interest in his stories and what he was doing.. I recommend Home Instead (Mid Cornwall) without reservation.
04 March 2025
Home instead have been professional ever since we enlisted their help over 2.5 years ago. The staff are polite and caring and treated both my mum and dad with respect and kindness. I would not hesitate to recommend them to anyone; from the office staff to the carers.
07 February 2025
When we decided to look for a little care for mum we were recommended Home Instead in St. Austell. Mum was really apprehensive and didn't really want any help and especially in her home. We had a trial run and the team came out to assess mums needs, she now looks forward to seeing the carers. They bring a bit of sunshine to mum's days whether it is first thing in the morning or giving her tea in the evenings. The chats, caring, and assistance is second to none. Mum loves their visits. If anytime we needed to make changes to her care package due to extra needs, everything possible was done to achieve this. It is such a caring company and it helps the family with caring for mum.
21 August 2024
For the past 12 months, Mum has been visited by Home Instead caregivers. I needed help caring for Mum as her dementia progressed and all staff involved have been compassionate, patient and very supportive from the moment I contacted them. Mum was a little apprehensive initially as 'she didn't know them' but soon got into the routine of the visits and particularly enjoyed their chats with her and having a barrier cream massage! Due to suffering some falls and then breaking a foot, I reluctantly moved Mum into a care home recently but I will always be so grateful to Home Instead (Mid Cornwall) staff and would definitely recommend them as an option for care.
25 April 2024
We have used Home Instead for 4 years and extended the hours of care over this period to meet Mum's increased needs. The team have always been wonderfully flexible and accommodating and complimented each other well to ensure that Mum remained happy and content in her own beloved home. Sadly we recently lost Mum and I will have eternal gratitude for the end-of-life care she received from Home Instead. Thank You Home Instead. Full 100.
28 March 2024
Home Instead have always had a positive reputation in the local area and having met the owner as he set up the business I could clearly see his passion and care for people, which is essential when running a business that focuses on health and social care. Over time Home Instead have cared for my aunt, who has been positive about the care received and the support on offer. I continue to hear positive things about Home Instead and often recommend them to people who are looking for care and support.
07 March 2024
Home Instead have been fantastic with my mum right from the start. I live some distance from my mum, who has lived on her own for more than 20 years and is very independent. They put my mum first, got to know her, and spent time talking to her. They helped Mum with what she wanted help with, and built up her trust by listening to her and working to her agenda, not theirs. As Mum's dementia got worse she relied more upon them but they knew her likes and dislikes and spent time with her so she felt like she was valued and safe. Great communication, the online portal and daily task notes kept me informed on Mum's state of mind, health and activities. Appropriate phone calls for urgent contact and emails when less urgent. When circumstances change e.g. stay in hospital, a deterioration in her dementia, increase in help needed, Home Instead helped me by adapting the services they provided giving me advice and the support I needed. I would recommend their services without hesitation.
14 September 2023
Home Instead absolutely came to my rescue! Recommended by a family member who is a community nurse, this wonderful organisation provided the short-term support I needed after several weeks of home nursing. My husband’s health was slowly improving but it was reassuring to have a friendly and competent carer to supervise showering and, to my delight, to carry out light household tasks such as ironing. I was able to leave the house for a short while. Right from the initial home assessment visit, the process was easy, and the staff was professional, caring and friendly. Home Instead was there in our hour of need. Highly recommended - thank you.
31 May 2023
Home Instead have been and continues to be fantastic carers for my mother who suffers from dementia. As I don't live nearby it's so important to feel that you have access to quality, empathetic and practical support on a regular basis. This is what Home Instead do so well. They listen to Mum's needs, spot the changes that may mean practical readjustments and help work through managing any changes calmly and empathetically. Because of this support, Mum is able to continue to live independently and very happily in Cornwall where she grew up.
30 May 2023
Home Instead has provided an excellent service over the past four years. From a personal point of view, being over two hundred miles away from my friend, she suffers from epilepsy and short-term memory loss resulting from strokes and I need the assurance of knowing she is in safe, caring hands. I have never doubted the quality of service offered by both caregivers and management. On occasion, when there has been cause for concern for my friend's well-being, I have been notified immediately. Both of us have always found the caregivers to be patient, personable and of good humour. Duties have included; chores around the home, assisting in computer-communication with family members, shopping expeditions and hospital appointments. Of huge importance, the service has provided warm and understanding human companionship, invaluable in sustaining independent living.
18 April 2023
All the Caregivers and the office-based staff are very professional but friendly. They know about the client; their likes and dislikes, and how they like to be addressed and ask how they can help. They use their initiative when required to help the client more when circumstances change. The care reports are always comprehensive so as a relative I know how the client is and the tasks completed. I can always contact the office-based staff by email and phone. Communication with them is always helpful and informative. I also know they will contact me if there is a problem or they feel something needs to be changed
21 March 2023
A very special person with multiple attributes is employed by Home Instead to assist clients where daily tasks are unachievable. Each carer never refuses housework of varying types, working quickly and always efficiently in a cheerful and positive mood. We look forward to the carer's arrival and are sorry to see her leave later on.
10 March 2023
I simply cannot speak highly enough of every aspect of the Home Instead service. Every caregiver gave a fantastic service and made my parents feel safe, comfortable and like friends. The support team were super efficient, friendly to deal with and helpful at all times. My whole family has felt like they could trust the care given and also mix in a positive way with caregivers when we were in my parent's home. This was so important to us. I can’t thank everyone concerned enough. They all very much went that extra mile on a regular basis.
09 March 2023
Home Instead has been fantastic in providing home care services for my parent. They have been flexible to evolving care needs. They provide general help with bathing, shopping, cooking meals and providing company and conversation. Each visit is accompanied by a detailed daily report via a patient portal, so myself and family can keep up to date with care needs. I would certainly recommend their services without hesitation.