Home Instead Senior Care (Barnsley)

4, Huddersfield Road, Barnsley S70 2LT

Home Instead Senior Care (Barnsley)
Home Instead Senior Care (Barnsley)
Home Instead Senior Care (Barnsley)

Home Instead Senior Care Barnsley is an award winning home care agency, aiming to change the face of ageing in the Barnsley area. They provide a wide range of high quality, home care services available to seniors aged 18 or over, which allows them to live independent and comfortable lives at home.

They provide excellent personal care services, companionship, dementia care, respite care and home help services which are flexible and tailored to each individual. Unlike other care companies Home Instead Senior Care Barnsley provide care visits from a couple of hours to 24 hours a day to ensure that all care needs are met, regardless of how late or early it is.

Group : Home Instead Senior Care

Person in charge: Sarah Oldham (Head Of Care)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 40

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Alcohol Dependence (Past or present) • Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Drug Dependence (past or present) • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Home Instead Senior Care (Barnsley): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

9.8 Home Instead Senior Care (Barnsley) has a Review Score of 9.8 (9.817)

The Review Score of 9.8 (maximum of 10) for Home Instead Senior Care (Barnsley) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 31 Reviews over all time. This Average Rating is also the rating value for Home Instead Senior Care (Barnsley) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 10 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.817 for Home Instead Senior Care (Barnsley) is calculated as follows: ( (156 Excellents x 5) + (26 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 186 Ratings = 4.817

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Home Instead Senior Care (Barnsley) is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    26
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Home Instead Senior Care (Barnsley)?

  • Extremely LIKELY
    28
  • Likely
    2
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Home Instead Senior Care (Barnsley)

  • Client / Service User
    24
  • Wife of Client/Service User
    3
  • Daughter of Client/Service User
    1
  • Daughter-in-law of Client/Service User
    1
  • Husband of Client/Service User
    1
  • more

As a first time user of care services at home, we were unsure of our reaction to this new experience. However, from when the care manager initially visited until the present time, we have felt confident that our expectations would and have been more than met, with reliability, friendliness, professionalism and caring attitudes from all staff with whom we have come into contact.

How likely would you be to recommend Home Instead Senior Care (Barnsley)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I am highly satisfied with the treatment I receive from Home Instead, they are always very helpful.

How likely would you be to recommend Home Instead Senior Care (Barnsley)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

We have had nothing but first class care. I appreciate having the same carers each day. We find the carers that we have are efficient, kind and patient with my husband. I have every trust in them and I look forward to them coming and my husband feels the same.
All together we have had a good experience with Home Instead Senior Care.

How likely would you be to recommend Home Instead Senior Care (Barnsley)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

A first rate service!

How likely would you be to recommend Home Instead Senior Care (Barnsley)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The care staff are good very pleasant. I have them every morning. Could not be better really.

How likely would you be to recommend Home Instead Senior Care (Barnsley)? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Good

My mother-in-law is pleased with her care giver and she gets along well with her and enjoys her company.

How likely would you be to recommend Home Instead Senior Care (Barnsley)? Don't know

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Satisfactory

I'm very satisfied with the work and attention given from staff at Home Instead Senior Care. I would recommend the firm willingly.

How likely would you be to recommend Home Instead Senior Care (Barnsley)? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

My caregiver is absolutely first class in all ways.

How likely would you be to recommend Home Instead Senior Care (Barnsley)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The visitor has a pleasant personality, very helpful. Enjoyable outings in the care; interesting conversations and companionship when the weather not so good.

How likely would you be to recommend Home Instead Senior Care (Barnsley)? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Satisfactory

Treated with Dignity: Good

Value for Money: Satisfactory

The people come to pick me up at my home and then off we go shopping, it is such a delight to get out now and then with such wonderful people. After a while we stop to have and nice cup of tea with a sandwich or a bun, eeh by gum what a treat, so should be alreet now until teatime.

How likely would you be to recommend Home Instead Senior Care (Barnsley)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Home Instead Senior Care have been fantastic. They have helped me immensely.

How likely would you be to recommend Home Instead Senior Care (Barnsley)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Always prompt and obliging, always asking where I want to go for a meal. I enjoy going to the garden centres.

How likely would you be to recommend Home Instead Senior Care (Barnsley)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

All the ladies have been very helpful and friendly. I feel more confident being in my own home now they are helping me.

How likely would you be to recommend Home Instead Senior Care (Barnsley)? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Good

I am happy with the service I receive from Home Instead Senior Care. The carer is very caring and pleasant.

How likely would you be to recommend Home Instead Senior Care (Barnsley)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Home Instead Senior Care are a good care service and my carers are very caring and nothing is ever too much trouble.

How likely would you be to recommend Home Instead Senior Care (Barnsley)? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Satisfactory

My carer is very caring and polite, I couldn;t wish for a better service than I received from Home Instead Senior Care.

How likely would you be to recommend Home Instead Senior Care (Barnsley)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Cannot fault anything- very happy with my caregivers and service I get.

How likely would you be to recommend Home Instead Senior Care (Barnsley)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Value for money, friendly staff - excellent service, very pleased.

How likely would you be to recommend Home Instead Senior Care (Barnsley)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Staff are very kind, caring and very helpful. I enjoy their visits.

How likely would you be to recommend Home Instead Senior Care (Barnsley)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Home Instead (Barnsley) has been providing 24-hour care for my mother since leaving the hospital at the end of April. My mother has Alzheimer's and also other health conditions making her at risk of falls and in need of help with all her personal care and daily activities.The carers have been patient, caring and have attended to all her needs efficiently and sympathetically. My mother is content and enjoys the company. She has 'flourished' since receiving 24-hour care and is currently eating well and able to hold a sensible conversation. I am convinced that she would not have made such good progress without this level of care. I feel that she is in safe hands.

How likely would you be to recommend Home Instead Senior Care (Barnsley)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Very happy with Home Instead. My caregiver is very good and I am happy with the help she offers.

How likely would you be to recommend Home Instead Senior Care (Barnsley)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I am extremely happy. You couldn't provide a better service.

How likely would you be to recommend Home Instead Senior Care (Barnsley)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Apprehensive at first but friendly carers and office service is excellent and made it easier for me to adjust. I cant praise them enough.

How likely would you be to recommend Home Instead Senior Care (Barnsley)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Punctual always and is no hurry to return. He is always courteous and helpful. Would be likely to recommend to any of my friends and family.

How likely would you be to recommend Home Instead Senior Care (Barnsley)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

100% satisfied with everything.

How likely would you be to recommend Home Instead Senior Care (Barnsley)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Our experience of Home Instead has been very positive. My main concern when I need to go to the shops is that my husband is calm and happy. Both care givers who have come to us have established a good relationship with him and are happy to chat with him or let him doze if he seems tired. It is an unexpected bonus that the care giver does some ironing for me.

How likely would you be to recommend Home Instead Senior Care (Barnsley)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I am delighted with your service. Your ladies are always punctual, reliable and caring, always cheerful. They bring with them a "breath of fresh air". Whatever small last I ask they do willingly and well.

How likely would you be to recommend Home Instead Senior Care (Barnsley)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I have used Home Instead for several months now for my mum who has slight alzheimer's. I find the three ladies who come very friendly and always willing to help. They are prompt and nothing is too much trouble for them.
They are wonderful and cannot express how much weight, they have lifted from my shoulders by helping with housework, companionship and shopping. Excellent service and wonderful staff. I would have no hesitation in recommending your company to anyone else.

How likely would you be to recommend Home Instead Senior Care (Barnsley)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Good company, no faults with Home Instead. Very grateful to be with this company.

How likely would you be to recommend Home Instead Senior Care (Barnsley)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I have Home Instead Senior Care to enable me to stay in my own home. All of the care staff and office staff are very helpful and caring. Nothing is too much trouble.

How likely would you be to recommend Home Instead Senior Care (Barnsley)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I enjoy my visits from Home Instead Senior Care. The carers that come and see me are very friendly and helpful.

How likely would you be to recommend Home Instead Senior Care (Barnsley)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

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Job Vacancies

Staff Profiles

Jill and Bryn

Jill and Bryn Evans

Job Title: Franchise Owners

Joined: 2006

Description:

Bryn and Jill Evans, are the husband and wife team, who own and run the Barnsley Home Instead Senior Care office.

They have lived in Barnsley for the majority of their lives and have two children, who went to local schools.

They firmly believe that a family business with a friendly face and great local knowledge is the best way to organise and deliver high quality care at home and to help create sustainable communities inclusive of all ages or disabilities.

They both have personal experience of the great difficulties faced by older people and their loved ones. That includes the practical and emotional impacts of long term disability, Alzheimer’s and other types of dementia; these are things that have directly affected both Bryn and Jill's family

Jill has experienced first-hand problems when adults become unable to manage on their own.

"My grandfather had dementia and was unable to manage by himself, at the time there were no services available to enable him to stay at home. He was admitted to a residential home where he passed away soon after. I am convinced, had there been a service to help him in his own home with domestic support such as shopping and cooking and his personal care, while keeping his independence, he would have remained happy at home and ultimately lived longer."

We are delighted to be able to provide a non-medical care service of exceptional quality for the older people of the community where we live. The work our team carries out has a positive impact, not only on the people we care for, but also their families and loved ones. This is so very important to us. The best way to sum up our aim is to say that we will only deliver home care services that we would be happy for a member of our own family to receive - and that's our promise.

Sarah

Sarah Oldham

Job Title: General Manager

Joined: 2007

Description:

Sarah is Head of Care and Registered Care Manager for the Home Instead Senior Care Barnsley office, she is the rock of stability in the day to day running and has overall responsibility for the delivery of the care we provide for our clients.

Sarah uses patience, honesty & humour in all the right ways to make both clients and staff feel at ease. As Clients can feel nervous when asking for help, Sarah ensures clients trust that Home Instead Senior Care are at hand to offer as much support as they require.

Sarah also oversees the selection, training and matching of our CAREGivers so each client has the support they desire and that they are aware our aim which is to help them remain as independent as possible in their own home.

Overall she has over 16 years of Care experience; there is not a question she can't answer. Her knowledge of the care industry allows her to guide our dedicated team to provide the optimum level of care.

Lorna

Lorna Smith

Job Title: Care Manager Barnsley

Joined: 2016

Description:

Lorna joined the Home Instead Senior team as the Care Manager in Barnsley in May 2016.

“I am very pleased to be joining Home Instead Senior Care and I am looking forward to meeting all the CAREGivers and Clients.

Previously, I have worked as a qualified social worker and in social care and I am now looking forward to my new role as Care Manager for the Barnsley office”

Debbie

Debbie Cooper

Job Title: Recruitment and Retention

Joined: 2010

Description:

Debbie Cooper is just the right kind of person to serve as our ‘Director of First Impressions’. She is also our HR Co-ordinator.

Debbie says, “The way you are first greeted demonstrates our concern for you. It’s a busy office but your call is our top priority. I really love working at Home Instead and meeting people who want to make a difference to the lives of vulnerable adults. I ensure all six references are requested and checked on receipt and once trained, I follow up with quarterly supervisions. It’s lovely to see people complete their training before going on to meet their first client as a new and much valued CAREGiver. I’m always there to help and support people when needed”.

Debbie lives in Sheffield with her husband Paul and their rescued Jack Russell Terrier, Lucy.

Kerry

Kerry Linford

Job Title: Staff Co-Ordinator

Joined: 2013

Description:

Kerry is the staff coordinator for the Barnsley Office. Kerry began working with Home Instead in December 2013. Kerry has worked in care for the past 18 years and has worked with a lot of people suffering from Dementia and other forms of mental health issues.

“I really enjoy all aspects of working at Home Instead; I have had a lot of experience in care and love everything that Home Instead stands for!”

Kerry moved to Barnsley from Cleethorpes in September 2013 and enjoys spending time with friends and family.

Bernice

Bernice Eggleton

Job Title: Assistant Accountant

Joined: 2009

Description:

Bernice Eggleton - works directly with Bryn the franchise owner & together they manage the day to day book keeping, accounts & wages. Bernice has a background in accountancy & book keeping and ensures that both clients and CAREGivers queries are answered quickly and efficiently; Bernice is an integral part of the team. She is originally from South Wales and now lives in Barnsley with her two young children.

Annette

Annette Chaffey

Job Title: Field Support Barnsley

Joined: 2016

Description:

'' I have worked in care for the last 16 years working mainly with dementia clients, I have worked with HISC for the last year as a caregiver, I took on the role of Field support in March and really enjoy seeing how a care package is started and set up, I also enjoy meeting new clients, I enjoy working for HISC and agree with their views about what care at home is all about.''

Sophie

Sophie Goulden

Job Title: Administration Assistant

Joined: 2015

Description:

Sophie works alongside Debbie in the HR department and Bernice in the Finance department.

"After having my interview at Home Instead Senior Care I knew that it was the perfect company for me to become an apprentice in. All of the employees were very kind and made me excited for my first day. I believe that being around the staff who have more experience will benefit me for my future career, and because of all the support they have shown towards me I am looking forward to my time here".