Home Instead (Barnsley)

4 Huddersfield Road, Barnsley S70 2LT
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10 73 Reviews
  • Home Instead (Barnsley), Barnsley
Home Instead Barnsley is an award-winning home care company, aiming to change the face of ageing in the Barnsley area. They provide a wide range of high quality, home care services available to seniors aged 18 or over, which allows them to live independent and comfortable lives at home.

They provide excellent personal care services, companionship, dementia care, respite care and home help services which are flexible and tailored to each individual. Unlike other care companies, Home Instead Barnsley provides care visits from a couple of hours to 24 hours a day to ensure that all care needs are met, regardless of how late or early it is.

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Available on request

Good to Know

Group/Owner

Person in charge

  • Kerry Linford (Care Manager)
10

Home Instead (Barnsley) has a Review Score of 10 (9.962) out of 10, based on 13 reviews in the last 2 years.
Over all time Home Instead (Barnsley) has 73 reviews.

Overall Experience
  • 63
  • 10
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Date Published
  • 73
  • 6
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  • 13
  • 60
Reviewer Connection to Home Instead (Barnsley)
  • 48
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Total of 73, showing 41-60
Review from Glenys W (Client) published on 13 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care staff are lovely.
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Review from Karen G (Client) published on 13 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have a carer come to my home twice a week to help me maintain independent living as well as possible. My carer is warm and friendly and helps me set up for the rest of the day as she can get so many things done much faster than me.
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Review from Norah E (Client) published on 13 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very satisfied - everyone most helpful.
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Review from J O (Daughter of Client) published on 20 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is really happy with both her caregivers and feels that they are the perfect match. Knowing this helps me to feel more relaxed about the times when I can't get to see her.
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Review from D M (Client) published on 15 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead have quickly recognised my need for practical help.
The willing, friendly relationship which my carer has created has been a real encouragement to me.
!I am not alone".
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Review from B G (Client) published on 15 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Best home care in Barnsley.
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Review from B L (Client) published on 15 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good service and helpful.
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Review from S M (Daughter of Client) published on 15 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel assured that my mum is very well cared for. All communications are very good.
This is essential for us in the care we need for mum.
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Review from E G (Client) assisted by family/friend published on 15 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I enjoy the company of the caregivers and they are very friendly and helpful.
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Review from Malcolm W (Client) published on 14 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All is good.
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Review from G P (Partner of Client) published on 30 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a first time user of care services at home, we were unsure of our reaction to this new experience. However, from when the care manager initially visited until the present time, we have felt confident that our expectations would and have been more than met, with reliability, friendliness, professionalism
and caring attitudes from all staff with whom we have come into contact.
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Review from V H (Wife of Client) published on 29 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have had nothing but first class care. I appreciate having the same carers each day. We find the carers that we have are efficient, kind and patient with my husband. I have every trust in them and I look forward to them coming and my husband feels the same.
All together we have had a good experience
with Home Instead Senior Care.
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Review from L N (Client) published on 29 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A first rate service!
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Review from E P (Client) published on 29 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care staff are good very pleasant. I have them every morning. Could not be better really.
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Review from Joanne G (Daughter-in-law of Client) published on 27 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother-in-law is pleased with her care giver and she gets along well with her and enjoys her company.
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Review from D C (Client) published on 17 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I'm very satisfied with the work and attention given from staff at Home Instead Senior Care. I would recommend the firm willingly.
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Review from G H (Wife of Client) published on 3 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The visitor has a pleasant personality, very helpful. Enjoyable outings in the care; interesting conversations and companionship when the weather not so good.
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Review from R D (Client) assisted by family/friend published on 21 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The people come to pick me up at my home and then off we go shopping, it is such a delight to get out now and then with such wonderful people. After a while we stop to have and nice cup of tea with a sandwich or a bun, eeh by gum what a treat, so should be alreet now until teatime.
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Review from DS (Client) assisted by family/friend published on 26 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead Senior Care have been fantastic. They have helped me immensely.
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Review from Brenda D (Client) published on 13 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always prompt and obliging, always asking where I want to go for a meal. I enjoy going to the garden centres.
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Current Review Score: 10.0 (9.962)

Overview of Review Score

The Review Score of 10 (9.962) out of 10 for Home Instead (Barnsley) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.962 for Home Instead (Barnsley) is calculated as follows: ( (75 Excellents x 5) + (3 Goods x 4) ) ÷ 78 Ratings = 4.962
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Barnsley) is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Nov 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (19)

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Meet the Team (14)

Bryn and Jill

Bryn and Jill Evans

Job Title: Franchise Owners Joined: 2006

Bryn and Jill Evans began their careers in care over 15 years ago when they first opened their Home Instead offices. At the time, they had just 2 employees. Now, they employ over 150 professionals in care.


To them, it truly is personal. Alzheimer’s disease is something that has affected both of their families, and they believe that had there been a service to provide home care, their loved ones would have lived longer and happier lives.

Alison

Alison Taylor

Job Title: General Manager Joined: 2015

Having worked 20 years in the legal sector, Alison felt a change in direction and a new challenge was just what she needed - she's been with our team for nearly 10 years now.


As General Manager, Alison oversees both the office team and care operations for all of Sheffield and Barnsley. She also leads on business development to drive change, growth, and innovation.

Kerry

Kerry Linford

Job Title: Care Manager Joined: 2013

Kerry is passionate about caring and helping her community.


In her role, she is dedicated to maintaining an exceptional quality of care for both our clients and Care Pros.

Molly

Molly Blake

Job Title: Deputy Care Manager Joined: 2022

In her role, Molly ensures that clients receive consistency and quality of care, as well as being a valuable support system for the team of Care Professionals in Barnsley.


“As somebody with a background in psychology, it is in my nature to want to understand people and human behaviour, and I can’t think of a better industry in which to do so!”

Tracey

Tracey Hickling

Job Title: Field Support Joined: 2023

“My role is to make a real difference in people’s lives, I have loved working in care for almost 40 years.


I’ve laughed, I’ve cried, I’ve saved lives, I’ve learned clinical skills I never imagined I would, but most of all I know I’ve made a difference whilst doing a job I’ve really enjoyed.”

Sharon

Sharon Bowler

Job Title: Field Support Joined: 2023

Sharon is a valued member of the team with a real passion for care, having previously cared for her father prior to beginning her career in care.


“I work in social care because every day is different, and I enjoy working as a team – that’s really key to me”

Alison

Alison Fox

Job Title: Recruitment Coordinator Joined: 2016

Alison has been with us for 5 years now, and in that time her people skills have shown her to be a superb recruiter.


She strives on her mission to, “make a difference to someone else and give them a chance”.

Alison

Alison Duffy

Job Title: Recruitment & Retention Manager Joined: 2020

Alison oversees the recruitment of new Care Professionals and the wellbeing of existing employees.
She is passionate about promoting a positive work life balance as well as menopause awareness in the workplace.

Cheryl

Cheryl Petty

Job Title: HR & Compliance Manager Joined: 2018

Having worked in care before, Cheryl is passionate about providing outstanding quality of care for our clients.


“I strive to ensure that our clients receive an exceptional level of care because that's what they deserve!”

Ishia

Ishia Harston

Job Title: HR and Compliance Administrator Joined: 2023

“I came to Home Instead following various roles in training and compliance where accuracy and consistency were essential. I now reflect on this experience in the HR and Compliance role, ensuring that our Care Pros are recruited safely and effectively.”

Lynette

Lynette Doughty

Job Title: Learning & Development Manager Joined: 2020

Lynette joined the team almost 2 years ago, having had 25 years of experience in retail management. She felt a career change was what she really needed.


“If you are a People-Person, don’t think twice about joining the Home Instead family. The skills you needed in previous roles are completely transferable.”

Elaine

Elaine Hartley

Job Title: Learning & Development Coordinator Joined: 2014

Elaine assists Lynette in the training department, supporting Care Professionals at the beginning of their care career and further training opportunities.

Bernice

Bernice Howell

Job Title: Accounts Manager Joined: 2009

Bernice has been with us since 2009, just a few years after we opened our offices. Throughout this time, she has watched the company grow and go from strength to strength.


“Seeing how passionate our Care Professionals and Key players are about the quality of the services we deliver is truly rewarding."

Pauline

Pauline Brown

Job Title: Accounts Assistant Joined: 2014

Pauline started with us as a caregiver almost 8 years ago, during that time she has also taken on the role of Accounts Assistant.


The dual nature of her job enables her to be a part of a team of Care Professionals, as well as working under Bernice in Accounts and being a part of the wider office team.

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