Home Instead (Rochdale)

B&J House, Howard Street, Rochdale OL12 0LU
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9.8 85 Reviews
  • Home Instead (Rochdale), Rochdale
Home Instead, Rochdale, specialises in the provision of quality person-centred care and support for adults who want to remain living independently in the comfort of their own homes. Services are extremely flexible, ranging from 1-hour visits to full time care. A provider of specialist services, which include Alzheimer’s and Dementia care.

All clients are matched with Care Professionals based on their personal preferences, interests, experiences and individual needs.

The diverse team of professional care staff are carefully selected through a robust recruitment process that includes an enhanced DBS check and a minimum of 2 professional references. Ongoing training and development follows an extensive induction programme to ensure clients experience safe, effective care.

Home Instead have a current Care Quality Commission rating of Good (April 2018) and a recent inspection (July 2024) found all compliance standards continue to be met to an excellent level.

Areas served include: Castleton; Heywood; Hollingworth Lake; Littleborough; Middleton; Milnrow; Rochdale; Sudden; Wardle; Whitworth.

Services Offered: Live in care • 24 Hour Care • Adult Care (18+) • Personal Care • Risk Assessments in the Home • Companionship

Care Offered : Cancer Care • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Learning Disability • Medication Assistance • Mental Health • Palliative Care • Personal Hygiene Care • Physical Disability & Sensory Impairment • Respite cover • Shopping Service / Errands • Sit in Service • Transportation Service.
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Care Provided by Home Instead (Rochdale)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Prices available on enquiry

Contact Home Instead (Rochdale) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Home Instead (Rochdale) to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Beth Shackleton (Operation Manager)

Home Instead (Rochdale) Reviews (85)

9.8

Home Instead (Rochdale) has a Review Score of 9.8 (9.848) out of 10, based on 25 reviews in the last 2 years.
Over all time Home Instead (Rochdale) has 85 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Home Instead (Rochdale)
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Total of 85, showing 1-20
Review from Michelle R (Daughter of Client) published on 17 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead have truly been a godsend. My dad was struggling to manage on his own, and although I called on him every day, working full-time was beginning to take a toll on my mental health.
My dad is a naturally funny man, and the carers absolutely love spending time with him. They meet all his personal
care needs-and so much more. Bringing this lovely team of carers into his life was the best decision I've made.
His sense of humor has returned, and he genuinely looks forward to his twice-daily visits.
Reply from Beth Shakleton, Operation Manager at Home Instead (Rochdale)Thank you for your wonderful review about Home Instead. We're so pleased to hear that our carers have made such a positive difference for both you and your dad.

It's lovely to know he enjoys the visits and that his sense of humour has returned. Providing not only care but also companionship is very important to us, and your kind words will mean a lot to the team.

Thank you again for trusting us to support your dad.
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Review from Roger J (Partner of Client) published on 12 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the service provided by your company. Your representative is always on time and performs all the tasks that is asked.
Very friendly person, cannot praise her too highly.
Reply from Beth Shakleton, Operations Manager at Home Instead (Rochdale)Thank you for taking the time to complete this review. I will share these kind words with the team.
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Review from P H (Client) published on 10 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Note, I regret that since the end of 25, care has not been as good.
Prior to that date, I would not have "settled in" without youselves.
Reply from Beth Shakleton, Operations Manager at Home Instead (Rochdale)Thank you for taking the time to share your feedback about your experience with Home Instead. We're very pleased to hear that our team supported you so well initially and helped you settle in, that means a great deal to us.

We're sorry to hear that you feel the care has not been as good since the end of 2025. Your feedback is important, and we would really welcome the opportunity to discuss this with you so we can understand your concerns and ensure we continue to provide the high standard of care we strive for.

Please feel free to contact our office so we can look into this further. Thank you again for sharing your experience.
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Review from Catherine L (Niece of Client) published on 2 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle has dementia and needed extra care to allow him to continue to living at home. We used Home Instead from Aug 25 until Jan 26, when he moved to a care home. I was impressed with the carers, who not only carried out their duties, but showed care and understanding. My uncle couldn't have been
in better hands, and we were kept updated via the app, and, when appropriate or necessary, direct phone calls. I would thoroughly recommend Home Instead.
Reply from Beth Shakleton, Operations Manager at Home Instead (Rochdale)Thank you for taking the time to write this lovely review. It was our pleasure caring for your Uncle. I will pass on your kind words to the team.
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Review from Maria H (Sister of Client) published on 24 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother has been struggling with Dementia and Home Instead provided care/support to him up until recently when his condition worsened and as he lives alone we moved him into full time care. However, Homeinstead have been supporting us for the last 12 months. The carers were particularly good and
as well as supporting him with light household tasks they also provided social support by taking him out once per week which he really enjoyed. I would highly recommend Home Instead as it gives you a certain amount of piece of mind. I lived 200 miles away so it was very helpful that they could take him to appointments if I couldn't get there. They would also contact me if they had any concerns or questions they needed me to answer.
Reply from Beth Shakleton, Operations Manager at Home Instead (Rochdale)Thank you for writing such a positive review. The Care Professionals that visited your Brother had nothing but lovely things to say about him and he will be missed. We are happy that we were able to provide you some peace of mind. I will share this lovely review review with the team, thank you again.
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Review from Eileen H (Sister of Client) published on 23 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers and team at Home Instead Rochdale have been great. They are available to speak to whenever I call and are very friendly and professional. They try to fit in with any hours we request and are prompt about sorting it out. My sister seems very happy to have their company and they carry out
their work thoroughly. Overall they are a pleasure to work with.
Reply from Beth Shakleton, Operations Manager at Home Instead (Rochdale)Thank you for taking the time to write such a wonderful review. It is our pleasure to support your Sister and I know the Care Professionals enjoy their visits. I will pass on these kind words to the team. Thank you once again for this lovely review.
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Review from M H (Client) assisted by family/friend published on 4 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service by all carers.
Reply from Beth Shakleton, Operations Manager at Home Instead (Rochdale)Thank you for this lovely review. The care professionals really enjoy visiting you. I will share this review with the team.
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Review from Justine W (Daughter of Client) published on 19 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The girls took on caring for mum a few months back.The service from the start has been excellent.Carers met mum before they started which helped settle mum.
All forms of communication are excellent from text email phone calls and personnel visits.
Mum has received a high standard of care from the
start.We are informed through the app about how visit has gone.
The girls are very patient as mum isn't easy but they treat her with respect and dignity.
We are extremely happy with all services provided from home instead.
They have put us at ease whilst we are at work.No ask is to big and work very closely with family to keep continuity of care first rate.
A massive thankyou to all those involved you truly are amazing.
Reply from Beth Shakleton, Operations Manager at Home Instead (Rochdale)Thank you taking taking the time to leave this lovely, I will pass on this feedback to the care professionals and the office team.
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Review from B J (Client) published on 17 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My carer is very good. She works over and above any other carer I have had.
I have no problems this year with the office sending other carers without informing me.
Reply from Beth Shakleton, Operations Manager at Home Instead (Rochdale)Thank you for taking your time to complete this review. We are glad that you have a built a great relationship with your care professional and I know she really enjoys visiting you.
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Review from Emma N (Daughter of Client) published on 12 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The ladies who are caring for mum are fantastic. Patient, supportive and respectful.
They are helping mum to maintain her independence as much as possible whilst giving some peace of mind to my sister and myself.
It's not an easy task dealing with mum, who can be quite stubborn and bolshy, and the
care and compassion they show to her is fantastic. The plus side is that mum seems to respond well to them and accepts their help.
One carer is particular has been a godsend.
They also listen to requests from us and are quick to identify if mum needs anything additional.
With both myself and sister working full time it eases the workload, if not the guilt of not being able to do more.
Thank you so much, we appreciate all the help and support you have given mum and us.
Reply from Beth Shakleton, Operations Manager at Home Instead (Rochdale)Thank you so much for taking the time to leave this lovely review. It's great to see the relationship building between Mum and the Carers and that we can support you and your sister to feel more at ease. I will pass on the feedback the team.
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Review from Alison H (Daughter of Client) published on 10 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thanks to all at Home Instead who have helped care for our mum. From the moment a particular member of staff came to assess her at her home we knew mum was going to be looked after well. The detailed care plan showed she understood all of mums needs.
All the care staff and office staff have been brilliant,
mum and dad have been so happy, mum always looked lovely and clean. I know it wasn't always easy to get her out of bed and into the shower especially on a cold morning. I would love to name you all but would hate to miss someone out.
The reports have been detailed and it's been nice to read how mum is each day Mum and Dad thought the world of you all. It's the reason why mum stayed at home so long.
If mum returns home or dad needs care we will be getting in touch again. A massive big thank you from all the family.
Reply from Beth Shakleton, Operations Manager at Home Instead (Rochdale)Thank you for taking the time to complete this lovely review. It was a pleasure caring for Mum. We are always here if you need anything in the future.
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Review from Lisa B (Daughter of Client) published on 27 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
It's hard to put into words how amazing Home Instead Rochdale were when we needed care provision for Dad at short notice.
The consultation process gathered information on Dad's personal care requirements and background information on Dad and his interests. We were nervous before the first visit
but the carer was a delight and put everyone at ease and treated Dad in such a caring manner.
The personal care is provided in such a way as to maintain Dad's privacy and independence as much as possible and is never hurried. All of the carers have been well trained and if something needs doing get on with it e.g. if the sheets or clothes need changing. When I had dropped Dad's razor, it was the carer who pointed out that the foil was damaged. The team have all been lovely people and provided companionship to both Dad and my stepmum.
We now see the positives of care: support with Dad's needs, reducing the burden on my stepmum and the companionship. I have recommended the team to friends.
Reply from Beth Shakleton, Operations Manager at Home Instead (Rochdale)Thank you for your kind words and taking the time to leave this review. It means a lot to us that you trusted us to care for Dad and that he now sees the positives of care. I will pass on this review to the carers, who will appreciate it.
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Review from Rachel N (Sister of Client) published on 13 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister, who has been diagnosed with Alzheimer's, has 2 carer/companions from Home Instead. They come for 3 hours on 2 days of the week. They have made such a difference to her life and she really looks forward to them coming.
They are more than companion/carers and have become real friends. They
are very willing and will do anything she asks them to do from cleaning to changing bed linen to taking her out for walks and visiting interesting places. They usually have a coffee on the way too!
We are very grateful to Home Instead for providing such a splendid service. Thank you.
Reply from Beth Shakleton, Operations Manager at Home Instead (Rochdale)Thank you for taking the time to complete this lovely review. The carers look forward to visiting your Sister and enjoy coming up with new places to go. I will pass on this review to the carers as I know they will appreciate your kind words.
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Review from Alison R (Daughter of Client) published on 26 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been so happy with the care our mum has received from the consistent three carers she has had over the last 6 months. The carers are kind, patient extremely hard working and always go above and beyond what has been asked of them. My mum feels safe and looked after and above all listened to.
They have also allowed me to have more freedom because I know she is being so well cared for on the days I don't see her.
Thank you.
Reply from Beth Shakleton, Operations Manager at Home Instead (Rochdale)Thank you for taking the time to complete this lovely review. It is our pleasure caring for Mum and great to hear that it has given you more freedom. I will pass on the feedback to the care professionals that visit Mum.
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Review from P I (Son of Client) published on 7 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is 78 years young. She has a few illnesses and is getting very forgetful and confused. She is prescribed a lot of different medications throughout the day which can be stressful and time consuming for me to administer. Home instead come in 3 times a day and make sure she takes the correct meds
at the appropriate times. I have found them to be very trustworthy and informative to my mums needs in the moment. They are also very flexible when my mum needs to go to hospital appointments and will work around her schedule if required. All in all very well organised, and meticulous care providers. Thank you.
Reply from Beth Shakleton, Operations Manager at Home Instead (Rochdale)Thank you for your review. It is an absolute pleasure supporting Mum, she is such a lovely lady and the carers really enjoy visiting her. I will pass on this feedback to the Care Professionals.
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Review from Louise G (Daughter of Client) published on 24 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers are excellent and have provided a first class service despite the horrendous weather conditions they have battled through snow and ice to ensure that my mum had consistent care, the support staff have also been brilliant keeping me fully updated and dealing very effeciently with any requests
I have made. I feel confident that my mum is in capable hands, knowing that she is safe and secure and professionally looked after makes all the difference I can now start to breath again !
Reply from Beth Shakleton, Operations Manager at Home Instead (Rochdale)Thank you for this lovely review, the team enjoy visiting your Mum. It is our absolute pleasure and it's great to know that it has given you and family time to breath again. I will pass on your kind words to the team.
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Review from Julie F (Daughter of Client) published on 2 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum looks forward to going shopping and going for lunch with her carer. She takes her out a couple of times a week, it gives her something to look forward to. She also has her nails done and loves showing them off. There's nothing that is too much trouble for them, you only have to ask or leave a
note and it's done. My mum has a couple of carers and they are so good with her. On the days she's not going out they make sure mum has lunch and check her medication.
I highly recommend this company to anyone who has doubts about letting strangers into your loved one's home, they become friends and a lifeline to them.
Them going into Mum during the week gives me peace of mind whilst I am at work, they ring me or leave a note if anything needs doing or mum isn't 100%.
Reply from Beth Shackleton, Operations Manager at Home Instead (Rochdale)Thank you for leaving such a lovely review. I have shared this with the team who really enjoy visiting Mum and their little adventures out.
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Review from E H (Client) published on 26 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My carer has been with me for almost a year and has done a great job. She cleans my home and is also a good companion and friend. She thinks of many interesting things we can do together i.e. visiting the refurbished town halls and many other places locally.
She is always on time and I am grateful
for her care of me.
Reply from Beth Shackleton, Operations Manager at Home Instead (Rochdale)Thank you for your review. Your Care Professional really enjoys the time she spends with you and visiting different places. I will pass on this review to her as I am sure she will appreciate it.
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Review from B M (Wife of Client) published on 23 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone is understanding pleasant and kind can't fault anything.
Reply from Beth Shakleton, Operations Manager at Home Instead (Rochdale)Thank you for taking the time to complete this review. I will pass on this feedback to the care professionals.
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Review from Rachel S (Daughter of Client) published on 3 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wonderful parents have sadly both been diagnosed with Dementia on top of other health needs. It has been a painful few months watching them decline as they have tried desperately to cling on to their independence and continue to live together in their beautiful home. As a family, we have been incredibly
stretched taking on the running of their financial affairs, house upkeep and management of their day-to-day needs.
We recently hit a crisis point and placed Mum and Dad in a care facility for a respite period. They were both incredibly unhappy and wanted to return home but we knew we needed care in place for this to be a safe option.
Luckily we were recommended Home Instead. Every aspect of the process has been exceptional and a staff member has matched my parents with a wonderful team of care professionals. We are only a week in but it has already made a huge difference to all concerned and we are so grateful we found your company.
Reply from Beth Shakleton, Operations Manager at Home Instead (Rochdale)Thank you for taking the time to complete this lovely review. It's been a pleasure supporting Mum and Dad to return home and witnessing the confidence that grows in them each day and being a part of the journey to gaining their independence back. The Care Professionals have already built a great bond and really enjoy visiting your Parents.
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Current Review Score: 9.8 (9.848)

Overview of Review Score

The Review Score of 9.8 (9.848) out of 10 for Home Instead (Rochdale) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.848 for Home Instead (Rochdale) is calculated as follows: ( (129 Excellents x 5) + (10 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 145 Ratings = 4.848
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Home Instead (Rochdale) is based on 25 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Apr 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (10)

Meet the Team (6)

David

David Bradshaw

Job Title: Franchise Owner

As the owner of Home Instead Rochdale, my focus is on the service first and the business second as I want to provide a quality service that I would be happy to use for myself and my family.


I have a daughter who used to live with me in Hebden Bridge but she has now flown the nest. When I am not dedicating my time to Home Instead, I enjoy hill walking- especially in the Lake District, spending time in my vegetable garden and looking after my chickens. I also love cooking, but it is really just an excuse to listen to football on the radio and to drink red wine!

Beth

Beth Shackleton

Job Title: Operations Manager Joined: 2023

My name is Beth and I am the Operations Manager. My role is to effectively coordinate all day-to-day operations and lead a team of Key Players to proactively manage the needs of the clients and Care Professionals whilst keeping our quality of care at the highest level.

Rebecca

Rebecca Williams

Job Title: Care Manager Joined: 2020

Hello, my name is Rebecca, and I am the Care Manager at Home Instead Rochdale. After graduating from university in 2020, I started working for Home Instead. I have recently obtained my Level 5 Diploma in Leadership and Management for Adult Care.


I thoroughly enjoy the work I do at Home Instead as we enable individuals to remain in their homes for as long as they would like. My favourite part of the job is setting up new care packages and seeing the positive difference our service can make!


I live locally with my cats, Tillie and Lunar. In my spare time, I enjoy spending time with my family and going out for food, especially Italian food!

Kimberley

Kimberley Symcox

Job Title: Scheduler Joined: 2014

I’m Kim and I’m the Scheduler in our team. Day to day I am responsible for coordinating the carers and the clients and ensuring everyone knows where they need to be and when. I thoroughly enjoy the challenges that my role presents me with and even more so as it is for a company that I respect and am proud to work for.


I live in Bacup with my husband Jon, my two young boys Jack and Charlie and my daughter Rosie; my children are in infant school and nursery so outside of work I am busy looking after them and our cat Rodders! I love food, especially cheese, and love going camping in our tent as often as possible. My favourite holiday is our annual drive to the south of France to see my French family; it takes two days but the children love the journey!

Joanne

Joanne Faulkner

Job Title: Community Engagement Joined: 2020

I’m Joanne, I am the networker at Home Instead, Rochdale. I cover Heywood, Middleton and Rochdale to raise awareness of the high-quality services we provide. The role enables me to spend time building and developing community relationships with other agencies, community services and local groups.


I have always worked directly with the public. I have spent the last 16 years of my career working in the care sector with varied experience in Learning Disabilities, Mental Health and Carer Support. I find my role exciting and rewarding, particularly engaging with the whole community and providing support wherever I can.


I was born in Rochdale and live locally. I have two teenage daughters and a cat, they all keep me very busy. When I get a chance to relax (in between being a mum taxi) I enjoy going to the theatre and I also volunteer at local am-dram societies.

Lisa

Lisa Canham

Job Title: Recruiter/Trainer Joined: 2020

Hi, I’m Lisa and I look after recruitment and training here at Home Instead, Rochdale My role covers recruitment, retention and training.


I enjoy meeting people and following their progress from application through to induction/training to becoming a CARE Professional. It's really rewarding to see our staff develop their confidence and skills.


I live in Whitworth, close to my parents, daughter and her family.


My grandson keeps me very busy and active, especially when he has a sleepover at my house. I also have a dog named Billy!

Frequently Asked Questions about Home Instead (Rochdale)

How many Carers does Home Instead (Rochdale) employ?

Home Instead (Rochdale) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Rochdale) to verify any information. View our terms and conditions. Home Instead (Rochdale) has an Enhanced Service - more info.