Home Instead (Rochdale)

I was very impressed by the way the Rochdale manager dealt with my aunt in the initial meeting. The manager put my aunt completely at ease and offered her important reassurance at what has to count as a difficult moment in her life. The manager left my aunt with "a good feeling" that has now been built on by the quality of the two carers who have attended her since that initial meeting. Having someone come into your home to take care of you because you've finally got to the stage of life when you need a bit of extra help is a big deal. The situation obviously requires handling with kindness and sensitivity, and this is precisely what the Home Instead carers have provided. In the space of only a few days, the daily visit from her carer is making a very positive difference to my aunt. She is receiving not just excellent practical help from her regular carer but genuine humanity and warmth.

I am an elderly man with health issues. When initially meeting the franchise owner of Home Instead (Rochdale), he sat with my family and me to discuss the carer that Home Instead had chosen for me after assessing my needs. They chose someone that would be comparable to my needs and personality. Their decision has been beneficial to me, and I am completely satisfied with my carer's service and my overall relationship with my carer and the organisation. Home Instead provides a professional home care service and takes each service user's personal and medical needs into consideration. My standard of care is excellent, and my carer is friendly, professional and thoughtful.

All the staff treat me with kindness and courtesy. Nothing I ask them to do for me is refused and I can rely on all of them to turn up at the appointed time.

They have always helped and supported us in our efforts to give dad the best one-to-one care.

As a family, we had visits from home instead Rochdale for my disabled son. The care professionals that came formed a great bond with my son. In time we felt comfortable leaving my son in their care and they always showed patients and care towards him. It enabled the family a chance to take a step back and a much needed break. I'd be confident in recommending home instead to friends and family.

From my first contact with Home Instead, I have been very pleased with their very professional service. Mum's care package was planned and started within a week from my first contact and the team has always been available if I had any requests or queries. Mum's caregiver is lovely and Mum really enjoys her visits. We are very happy with the service provided and would absolutely recommend Home Instead to anyone who is looking for home care for a loved one.

Home Instead has been providing care for my mum for the past 18 months, and the staff have always been friendly and professional throughout any dealings I have had with them. Despite the difficulties in Mum accepting the need for support, the staff who visit her daily have always been respectful and patient with her, engaging her in much-needed conversation and encouraging her to accompany them on weekly shopping trips. I know that I can contact the office should I have any concerns and more importantly it is reassuring to know that Home Instead are proactive in seeking opinions about the service they provide and promptly addressing any issues, by initiating regular service reviews with their clients and/or family. I would not hesitate to recommend this company for home care.

As a wife of the service user, my stress levels have reduced significantly. As well as my husband getting excellent care I have some time to myself to recharge my batteries.

It has taken a while to settle into a routine that suits us but Home Instead has been really patient as we have made changes. The last few months have been a lot easier generally. My husband looks forward to the visits even though he finds the process of getting showered and dressed very tiring. The carers work at his pace, are kind and we are never aware of them having to rush to the next visit. They turn up exactly when they should and we have had the same two carers throughout which helps enormously

I would/have recommended Home Instead to anyone who requires care at Home, they provide an excellent service which is caring, friendly and professional.

From the outset Home Instead has been professional in their dealings with us. The staff seem well trained and genuinely interested in the welfare of my mother. Communication has been good and access to the care plans has been provided so that we can review daily activities - which is useful. We requested changing days to allow for more care and they acted quickly to accommodate the changes. I would certainly recommend Home Instead to others looking at this type of home care.

Mum enjoys the visits from her care giver, and the social clubs which home instead provide free for the community are a wonderful idea. Thanks for giving back.

My husband has used this service for over five years. It is the best care provider, the carers are excellent. If he has a problem he can ring and talk to the office. The management do try very hard to sort any problems. There are times though when they are short-staffed but they do try to send carers who have visited the house, who are familiar. I would definitely recommend Home Instead to anyone looking for home care. More expensive but worth it.

My carer works hard and always requests work. She never avoids tasks and is always pleasant and anxious to please. She is polite and friendly, and if we use her care, she makes sure I am comfortable and safe.

My main problem has been being charged when my husband (who was the client then) was admitted to hospital where it was an impossibility to give two weeks' notice which is required, by definition no one can give two weeks' notice when an emergency occurs.

She was also very helpful to us with a temporary eye problem.

I have no concerns.

Having been with Home Instead for over 12-months, we are really pleased with the service. The carers are punctual, professional and extremely kind and caring. Nothing is too much trouble. Mum has really improved mental and physically since being with the service and got into a good routine.

All the carers are very friendly and kind and do their job very well, and I look forward to them coming. It's always nice to see them and chat.

All staff, both in the office and caregivers, have been supportive, professional and mum gets on really well with them. The improvement in mum's character, reduction of stress for both of us since moving to HI is phenomenal and would recommend them wholeheartedly.

We have had amazing support from Home Instead. We thought it may be difficult, as Dad is living with us at the moment, after an accident. However, it has proved to be an easy and enjoyable process. The lovely ladies brighten up Dad's day, we all get along together well and have had some really good fun together. Dad is always fresh and comfortable and I know, when he returns home, as is his wish. When he is stronger, we will have no concerns about his continued care. Thank you all.