Home Instead (Rochdale)

Everyone is understanding pleasant and kind can't fault anything.

Luckily we were recommended Home Instead. Every aspect of the process has been exceptional and a staff member has matched my parents with a wonderful team of care professionals. We are only a week in but it has already made a huge difference to all concerned and we are so grateful we found your company.

Great service!

Home Instead have enabled us to keep our Dad in his home in his familiar environment. Without the service, my sister and I would have struggled to meet his daily needs as he slips evermore into the stranglehold that is Dementia. We rely on the carers to support Dad which enables us to know he's in safe hands while we enjoy time with our families. Caring for someone with this condition is a large commitment and responsibility. My sister and I work well together and hard to give our Dad a happy, safe and loving day-to-day life. The carers complement this ethos of care, they are all excellent caregivers and treat Dad with the utmost respect. He feels happy and safe with each one of the team. Big thanks Home Instead you have been there for us in our time of great need.

Recently started to use the service. All staff we have been in contact with have been helpful and friendly. Our helper and her relief are both hardworking, cheerful and considerate.

They don't come cheap, but are worth every pound of it !

Home Instead provided excellent service and communication. They provided daily morning care to my brother and were always punctual. All caregivers were very professional in every aspect of their care which was reassuring to us as a family.

Back in May 2023, my mother had a serious fall and we needed some daytime assistance. Doing my research I found that Home Instead had good reviews. A meeting was arranged and we were impressed by the thorough and professional consultation that took place. The care we have had since the summer has been excellent. The carers have always been kind, considerate and professional, always happy to help in any way they can. This might be taking her shopping, or for a gentle stroll, or helping with laundry - all sorts of things. My mother has looked forward to their visits and regards them as friends. Communication is also very good with the office team ensuring everything is working well and monitoring the situation. My mother could not have continued to live at home without Home Instead. Sadly she has now to move into a care home due to health issues, but we are very grateful for the care she has had from Home Instead, and I can wholeheartedly recommend their service.

We use your services twice each week so that my partner can continue using the gym. It had become difficult for him to use the changing room and, of course, I was not allowed in there. With support, he can change and shower and use the gym facilities which will hopefully keep him fit and active.

Thank you everyone for not just making it feel like a 'job you do' but work that is worthwhile and makes a positive difference to me and my mum.

Dad's end-of-life care was given with heartfelt love and dignity. Before that, he developed a close and friendly relationship with a carer who would keep him company once a week. Thank you for everything you did for my dad we would have all been lost without you all.

The office and management support is excellent - great communication and someone is always available to speak to in case of an emergency. They will also accommodate changes to the rota with reasonable notice and do try and help if it’s last minute.

All carers were very friendly and helpful and put my mum at ease. She enjoyed their company.

My Aunt has been receiving care from Home Instead for the past four years. The staff have been amazing always helpful and professional and we have been confident that we could depend on them. As my Aunt's needs became more complex we found that the carers were ready and able to adapt to her changing needs. I would recommend them to anyone needing care in their own home.

I have been delighted with the care and support my mother and father have received from the HI team. Our family situation has evolved over a two-month period so needs have changed. The HI team have been flexible and understanding which has been hugely helpful. In addition, the need for care has never happened for the family before so it's been useful to draw on the experience within the team. Issues such as mental health, eating, drinking, taking medicine, mobility, sleep, cleaning, washing and other household essentials have all been discussed and steps are taken to identify solutions. The Care Professional in particular has been very helpful.

The team have worked with me to try and get some companionship in for my mum who has dementia and they have been amazing. It’s not an easy situation and the manager and her team have stuck with me and understand what is needed, which has been a massive support to ensure my mum and dad both get the best out of the service. Thank you all. You can’t imagine how special what you all do, is.

Home Instead have been brilliant in helping us deal with a hugely stressful process. All the carers have been wonderful and prepared to go the extra mile to help in in times of crisis (of which there have been a few!) The admin has been equally seamless and stress free and they've all done such a lot to make our complicated situation completely manageable.

We are in awe of the care provided by all your team, but last Thursday she really did go that extra mile

A follow up assessment was done last week which was really helpful.

I was very impressed by the way the Rochdale manager dealt with my aunt in the initial meeting. The manager put my aunt completely at ease and offered her important reassurance at what has to count as a difficult moment in her life. The manager left my aunt with "a good feeling" that has now been built on by the quality of the two carers who have attended her since that initial meeting. Having someone come into your home to take care of you because you've finally got to the stage of life when you need a bit of extra help is a big deal. The situation obviously requires handling with kindness and sensitivity, and this is precisely what the Home Instead carers have provided. In the space of only a few days, the daily visit from her carer is making a very positive difference to my aunt. She is receiving not just excellent practical help from her regular carer but genuine humanity and warmth.