Home Instead (Rochdale)

B&J House, Howard Street, Rochdale OL12 0LU
Review Us
9.8 85 Reviews
  • Home Instead (Rochdale), Rochdale
Home Instead, Rochdale, specialises in the provision of quality person-centred care and support for adults who want to remain living independently in the comfort of their own homes. Services are extremely flexible, ranging from 1-hour visits to full time care. A provider of specialist services, which include Alzheimer’s and Dementia care.

All clients are matched with Care Professionals based on their personal preferences, interests, experiences and individual needs.

The diverse team of professional care staff are carefully selected through a robust recruitment process that includes an enhanced DBS check and a minimum of 2 professional references. Ongoing training and development follows an extensive induction programme to ensure clients experience safe, effective care.

Home Instead have a current Care Quality Commission rating of Good (April 2018) and a recent inspection (July 2024) found all compliance standards continue to be met to an excellent level.

Areas served include: Castleton; Heywood; Hollingworth Lake; Littleborough; Middleton; Milnrow; Rochdale; Sudden; Wardle; Whitworth.

Services Offered: Live in care • 24 Hour Care • Adult Care (18+) • Personal Care • Risk Assessments in the Home • Companionship

Care Offered : Cancer Care • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Learning Disability • Medication Assistance • Mental Health • Palliative Care • Personal Hygiene Care • Physical Disability & Sensory Impairment • Respite cover • Shopping Service / Errands • Sit in Service • Transportation Service.
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Care Provided by Home Instead (Rochdale)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Prices available on enquiry

Contact Home Instead (Rochdale) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Home Instead (Rochdale) to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Beth Shackleton (Operation Manager)

Home Instead (Rochdale) Reviews (85)

9.8

Home Instead (Rochdale) has a Review Score of 9.8 (9.848) out of 10, based on 25 reviews in the last 2 years.
Over all time Home Instead (Rochdale) has 85 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Home Instead (Rochdale)
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Total of 85, showing 21-40
Review from Christine W (Daughter of Client) published on 24 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum is nearly blind but still lives in her own bungalow.
I felt she needed some help with food and general cleaning and Home Instead was recommended to me.
In the last 3 years, they have been great.
Mum even says they are friends now and look forward to their visits.
I can highly recommend
them.
They let us know who is coming each day and are on time.
Great service!
Reply from David Bradshaw, Director at Home Instead (Rochdale)Many thanks for the positive feedback which we will pass on to our Care Professionals.
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Review from Karen G (Daughter of Client) published on 21 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead have enabled us to keep our Dad in his home in his familiar environment. Without the service, my sister and I would have struggled to meet his daily needs as he slips evermore into the stranglehold that is Dementia. We rely on the carers to support Dad which enables us to know he's in safe
hands while we enjoy time with our families. Caring for someone with this condition is a large commitment and responsibility. My sister and I work well together and hard to give our Dad a happy, safe and loving day-to-day life. The carers complement this ethos of care, they are all excellent caregivers and treat Dad with the utmost respect. He feels happy and safe with each one of the team. Big thanks Home Instead you have been there for us in our time of great need.
Reply from David Bradshaw, Director at Home Instead (Rochdale)Thank you for the positive comments which will be very much appreciated by our wonderful Care Professionals. Thank you again.
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Review from I S (Client) published on 23 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Recently started to use the service. All staff we have been in contact with have been helpful and friendly. Our helper and her relief are both hardworking, cheerful and considerate.
Reply from Beth Shakleton, Operations Manager at Home Instead (Rochdale)Thank you for your review. It's been our pleasure to be able to support you, and I know your care professional really enjoys coming to visit you and the lovely chats you have.
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Review from Simon D (Son of Client) published on 30 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 91-year-old mother lives independently in sheltered accommodation. We live a long distance away from her and Mum needed care to help her and to allow her to remain in her flat.
We had a recommendation from a friend about Homeinstead and decided to give them a try.
The carers go into see Mum three
times a day and they have been a God send. Their attention to the support and care they give my Mum is excellent.
I cannot recommend them highly enough. I can see the record of their visits and what they have done to Mum via their app.
They have also been able to take Mum to appointments such as the dentists and outpatients at the hospital.
We have an email group to allow the carers to raise issues with me and my wife and to contact them. This works faultlessly and has allowed us to arrange shopping deliveries when her supplies are getting low or issues that require my wife and I to raise with doctors/pharmacists and the like.
They don't come cheap, but are worth every pound of it !
Reply from David Bradshaw, Director at Home Instead (Rochdale)Many thanks for your feedback which we will share with the Care Professional involved in supporting your mother. Thank you again for your comments.
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Review from James C (Brother of Client) published on 26 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead provided excellent service and communication. They provided daily morning care to my brother and were always punctual. All caregivers were very professional in every aspect of their care which was reassuring to us as a family.
Reply from David Bradshaw, Director at Home Instead (Rochdale)Thank you for your comments and we will share your comments with the staff involved. Thank you again.
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Review from E J (Son of Client) published on 21 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Back in May 2023, my mother had a serious fall and we needed some daytime assistance. Doing my research I found that Home Instead had good reviews. A meeting was arranged and we were impressed by the thorough and professional consultation that took place. The care we have had since the summer has been
excellent. The carers have always been kind, considerate and professional, always happy to help in any way they can. This might be taking her shopping, or for a gentle stroll, or helping with laundry - all sorts of things. My mother has looked forward to their visits and regards them as friends. Communication is also very good with the office team ensuring everything is working well and monitoring the situation. My mother could not have continued to live at home without Home Instead. Sadly she has now to move into a care home due to health issues, but we are very grateful for the care she has had from Home Instead, and I can wholeheartedly recommend their service.
Reply from David Bradshaw, Director at Home Instead (Rochdale)Thank you for the positive feedback which we will pass on to the staff involved. We wish your mother all the very best for the future.
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Review from Kath B (Partner of Client) published on 15 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We use your services twice each week so that my partner can continue using the gym. It had become difficult for him to use the changing room and, of course, I was not allowed in there. With support, he can change and shower and use the gym facilities which will hopefully keep him fit and active.
Reply from David Bradshaw, Director at Home Instead (Rochdale)Thank you for your comments which we will pass to the staff involved in providing the support. Thank you.
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Review from Lindsey B (Daughter of Client) published on 12 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both office and care staff work extremely hard to provide a high level of care to my mum and reassurance for me, often going above and beyond in what they do. A regular team of caregivers has really helped my mum, who has dementia, to build relationships with them and for them to really know my mum
and her care needs well. I am reassured that the time they spend with mum is time well spent, not just on the necessities, but also on ensuring mum has a bit of fun and enjoys the visit and the company of the caregivers, which is so important to her mental health and well-being.
Thank you everyone for not just making it feel like a 'job you do' but work that is worthwhile and makes a positive difference to me and my mum.
Reply from David Bradshaw, Director at Home Instead (Rochdale)Thank you for your positive comments which we will pass on to all the staff involved in supporting your mother. It will be greatly appreciated by all the staff, thank you again.
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Review from Elizabeth A (Daughter of Client) published on 9 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would highly recommend Home Instead Rochdale. The care given to my father was of a very high standard. Delivered with loving care and compassion from every carer who looked after my dad. They go above and beyond to provide a professional, highly trained service for the client and also their family
members.
Dad's end-of-life care was given with heartfelt love and dignity. Before that, he developed a close and friendly relationship with a carer who would keep him company once a week. Thank you for everything you did for my dad we would have all been lost without you all.
Reply from David Bradshaw, Director at Home Instead (Rochdale)Thank you for your comments, we will pass them to the staff who visited your father.
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Review from H H (Client) published on 12 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead (Rochdale) have been providing care services for my mother for over a year now. They have a wonderful team of people who provide excellent care and are all lovely individuals. They genuinely care for Mum and go above and beyond to make sure she is comfortable, happy and enjoys her food.
The
office and management support is excellent - great communication and someone is always available to speak to in case of an emergency. They will also accommodate changes to the rota with reasonable notice and do try and help if it’s last minute.
Reply from David Bradshaw, Director at Home Instead (Rochdale)Thank you for the feedback and we will let the care staff know the support they provide is appreciated.
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Review from L O (Daughter of Client) published on 24 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Time allocated for care were always on time and punctual.
All carers were very friendly and helpful and put my mum at ease. She enjoyed their company.
Reply from Avril Pilling, Registered Manager at Home Instead (Rochdale)Thank you for providing a 5-star review of our service. Our team will love your positive feedback. I will ensure they are all aware of your kind comments.
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Review from Hilary B (Niece of Client) published on 30 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Aunt has been receiving care from Home Instead for the past four years. The staff have been amazing always helpful and professional and we have been confident that we could depend on them. As my Aunt's needs became more complex we found that the carers were ready and able to adapt to her changing
needs. I would recommend them to anyone needing care in their own home.
Reply from Avril Pilling, Registered Manager at Home Instead (Rochdale)Thank you for sharing your your positive experience of our service. Our amazing team strive to exceed client/family expectations throughout their journey with us. I will ensure the wider team are aware of your 5-star feedback, they will be delighted.
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Review from B P (Client) published on 22 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been delighted with the care and support my mother and father have received from the HI team. Our family situation has evolved over a two-month period so needs have changed. The HI team have been flexible and understanding which has been hugely helpful. In addition, the need for care has never
happened for the family before so it's been useful to draw on the experience within the team. Issues such as mental health, eating, drinking, taking medicine, mobility, sleep, cleaning, washing and other household essentials have all been discussed and steps are taken to identify solutions. The Care Professional in particular has been very helpful.
Reply from Avril Pilling, Registered Manager at Home Instead (Rochdale)Thank you for sharing your 5 star experience of Home Instead, Rochdale. I am pleased that you & your family are delighted with the support and care we currently deliver. It's so important that we communicate effectively with families to ensure we understand and adopt our approach to meet the changing needs of clients as they occur. Your positive review will be cascaded with the team via our monthly newsletter and I will share your specific Care Professional feedback personally, with the wonderful individual referred to.
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Review from H S (Daughter of Client) published on 17 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team have worked with me to try and get some companionship in for my mum who has dementia and they have been amazing. It’s not an easy situation and the manager and her team have stuck with me and understand what is needed, which has been a massive support to ensure my mum and dad both get the best
out of the service. Thank you all. You can’t imagine how special what you all do, is.
Reply from Avril Pilling, Registered Manager at Home Instead (Rochdale)Thank you for your 5 star review of our service. We know accepting support can sometimes be challenging for clients and families. By adopting our approach and truly understanding individual needs, together with your input, we have made amazing progress. Such positive outcomes are what makes everything worthwhile. I will cascade your kind comments to the wider team.
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Review from Simon B (Son of Client) published on 8 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead have been brilliant in helping us deal with a hugely stressful process. All the carers have been wonderful and prepared to go the extra mile to help in in times of crisis (of which there have been a few!) The admin has been equally seamless and stress free and they've all done such a lot
to make our complicated situation completely manageable.
Reply from Avril Pilling, Registered Manager at Home Instead (Rochdale)Thank you for providing this wonderful review of our service. I am pleased we have managed to facilitate a seamless, stress-free process for you and your family. Our dedicated Care Professionals routinely go the extra mile to deliver outstanding care to our clients. I will share your positive feedback in our staff newsletter.
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Review from David B (Son of Client) published on 3 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My feedback relates to one carer in particular for taking decisive actions last Thursday, when my father had a mini-stroke.
She recognised the potential symptoms, arranged for an ambulance and waited until it (and I) arrived. As a result, my father made a full recovery and was allowed to return home
the same day.
Personally, I wouldn't have recognised the symptoms, so her actions avoided my father having to have a longer hospital stay, or worse.
We are in awe of the care provided by all your team, but last Thursday she really did go that extra mile
Reply from Avril Pilling, Registered Manager at Home Instead (Rochdale)We are all so pleased that your father made a full recovery and returned home from hospital on the same day. The swift actions taken by one of our amazing Care Professionals most certainly attributed to this and we are very proud of her. Please know that her great work has been acknowledged and recognised by the team. Thank you for providing a 5-star review, I will share your fantastic feedback in our next staff newsletter.
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Review from Susan F (Daughter of Client) published on 30 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the initial assessment in December 22, everything that was explained to mum and me has been followed to the letter.
All staff who I and Mum have met and spoken to on the phone, have been very helpful. Pleasant and caring, 100% commitment from all staff.
Thank you you have made Mum much happier
and she feels more secure, so in turn, that makes things less stressful for me. As anyone who is an unpaid carer will know.
A follow up assessment was done last week which was really helpful.
Reply from Avril Pilling, Registered Manager at Home Instead (Rochdale)Thank you for this glowing 5 star review of our service. I am pleased to know that you have found all our staff helpful and committed to providing an excellent service that has positively impacted both you and your Mum. Your lovely feedback will be shared with the wider team. Much appreciated.
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Review from Phil B (Nephew of Client) published on 13 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was very impressed by the way the Rochdale manager dealt with my aunt in the initial meeting. The manager put my aunt completely at ease and offered her important reassurance at what has to count as a difficult moment in her life. The manager left my aunt with "a good feeling" that has now been built
on by the quality of the two carers who have attended her since that initial meeting. Having someone come into your home to take care of you because you've finally got to the stage of life when you need a bit of extra help is a big deal. The situation obviously requires handling with kindness and sensitivity, and this is precisely what the Home Instead carers have provided. In the space of only a few days, the daily visit from her carer is making a very positive difference to my aunt. She is receiving not just excellent practical help from her regular carer but genuine humanity and warmth.
Reply from Avril Pilling, Manager at Home Instead (Rochdale)Thank you for your wonderful 5-star review of our service. Such great outcomes for clients are truly heart-warming and make me feel immensely proud to be part of this amazing team. I am pleased that you and your aunt felt reassured during and following the care consultation and continue to be impressed with our service. I agree, this is a big deal and can be a daunting experience for families. Here at Home Instead, Rochdale, we strive to ensure the process is as person-centred as the care we deliver. Our care professionals will be delighted to know the care and support they provide are making a very positive difference to your aunt. I will include your lovely feedback in our staff Newsletter. Thanks again.
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Review from J G (Client) published on 7 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am an elderly man with health issues. When initially meeting the franchise owner of Home Instead (Rochdale), he sat with my family and me to discuss the carer that Home Instead had chosen for me after assessing my needs. They chose someone that would be comparable to my needs and personality. Their
decision has been beneficial to me, and I am completely satisfied with my carer's service and my overall relationship with my carer and the organisation. Home Instead provides a professional home care service and takes each service user's personal and medical needs into consideration. My standard of care is excellent, and my carer is friendly, professional and thoughtful.
Reply from Avril Pilling, Manager at Home Instead (Rochdale)Thank you for posting a 5-star review of our service. Our wonderful, diverse team of Care Professionals are carefully matched with our clients based on their individual needs and personal preferences. I am pleased that you are completely satisfied with the service and you have developed a friendly, professional relationship that positively impacts your life. Client feedback is important and greatly appreciated, I will share your kind comments with the wider team.
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Review from G B (Client) published on 24 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff treat me with kindness and courtesy. Nothing I ask them to do for me is refused and I can rely on all of them to turn up at the appointed time.
Reply from Avril Pilling, Manager at Home Instead (Rochdale)Thank you for taking the time share your wonderful ongoing experience of our service. Our care team consistently strive to deliver outstanding care. It's extremely rewarding for them to hear positive feedback from our clients. I will share your lovely review with the wider team. Much appreciated.
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Current Review Score: 9.8 (9.848)

Overview of Review Score

The Review Score of 9.8 (9.848) out of 10 for Home Instead (Rochdale) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.848 for Home Instead (Rochdale) is calculated as follows: ( (129 Excellents x 5) + (10 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 145 Ratings = 4.848
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Home Instead (Rochdale) is based on 25 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Apr 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (10)

Meet the Team (6)

David

David Bradshaw

Job Title: Franchise Owner

As the owner of Home Instead Rochdale, my focus is on the service first and the business second as I want to provide a quality service that I would be happy to use for myself and my family.


I have a daughter who used to live with me in Hebden Bridge but she has now flown the nest. When I am not dedicating my time to Home Instead, I enjoy hill walking- especially in the Lake District, spending time in my vegetable garden and looking after my chickens. I also love cooking, but it is really just an excuse to listen to football on the radio and to drink red wine!

Beth

Beth Shackleton

Job Title: Operations Manager Joined: 2023

My name is Beth and I am the Operations Manager. My role is to effectively coordinate all day-to-day operations and lead a team of Key Players to proactively manage the needs of the clients and Care Professionals whilst keeping our quality of care at the highest level.

Rebecca

Rebecca Williams

Job Title: Care Manager Joined: 2020

Hello, my name is Rebecca, and I am the Care Manager at Home Instead Rochdale. After graduating from university in 2020, I started working for Home Instead. I have recently obtained my Level 5 Diploma in Leadership and Management for Adult Care.


I thoroughly enjoy the work I do at Home Instead as we enable individuals to remain in their homes for as long as they would like. My favourite part of the job is setting up new care packages and seeing the positive difference our service can make!


I live locally with my cats, Tillie and Lunar. In my spare time, I enjoy spending time with my family and going out for food, especially Italian food!

Kimberley

Kimberley Symcox

Job Title: Scheduler Joined: 2014

I’m Kim and I’m the Scheduler in our team. Day to day I am responsible for coordinating the carers and the clients and ensuring everyone knows where they need to be and when. I thoroughly enjoy the challenges that my role presents me with and even more so as it is for a company that I respect and am proud to work for.


I live in Bacup with my husband Jon, my two young boys Jack and Charlie and my daughter Rosie; my children are in infant school and nursery so outside of work I am busy looking after them and our cat Rodders! I love food, especially cheese, and love going camping in our tent as often as possible. My favourite holiday is our annual drive to the south of France to see my French family; it takes two days but the children love the journey!

Joanne

Joanne Faulkner

Job Title: Community Engagement Joined: 2020

I’m Joanne, I am the networker at Home Instead, Rochdale. I cover Heywood, Middleton and Rochdale to raise awareness of the high-quality services we provide. The role enables me to spend time building and developing community relationships with other agencies, community services and local groups.


I have always worked directly with the public. I have spent the last 16 years of my career working in the care sector with varied experience in Learning Disabilities, Mental Health and Carer Support. I find my role exciting and rewarding, particularly engaging with the whole community and providing support wherever I can.


I was born in Rochdale and live locally. I have two teenage daughters and a cat, they all keep me very busy. When I get a chance to relax (in between being a mum taxi) I enjoy going to the theatre and I also volunteer at local am-dram societies.

Lisa

Lisa Canham

Job Title: Recruiter/Trainer Joined: 2020

Hi, I’m Lisa and I look after recruitment and training here at Home Instead, Rochdale My role covers recruitment, retention and training.


I enjoy meeting people and following their progress from application through to induction/training to becoming a CARE Professional. It's really rewarding to see our staff develop their confidence and skills.


I live in Whitworth, close to my parents, daughter and her family.


My grandson keeps me very busy and active, especially when he has a sleepover at my house. I also have a dog named Billy!

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