Home Instead (Rochdale)

B&J House, Howard Street, Rochdale OL12 0LU
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9.8 85 Reviews
  • Home Instead (Rochdale), Rochdale
Home Instead, Rochdale, specialises in the provision of quality person-centred care and support for adults who want to remain living independently in the comfort of their own homes. Services are extremely flexible, ranging from 1-hour visits to full time care. A provider of specialist services, which include Alzheimer’s and Dementia care.

All clients are matched with Care Professionals based on their personal preferences, interests, experiences and individual needs.

The diverse team of professional care staff are carefully selected through a robust recruitment process that includes an enhanced DBS check and a minimum of 2 professional references. Ongoing training and development follows an extensive induction programme to ensure clients experience safe, effective care.

Home Instead have a current Care Quality Commission rating of Good (April 2018) and a recent inspection (July 2024) found all compliance standards continue to be met to an excellent level.

Areas served include: Castleton; Heywood; Hollingworth Lake; Littleborough; Middleton; Milnrow; Rochdale; Sudden; Wardle; Whitworth.

Services Offered: Live in care • 24 Hour Care • Adult Care (18+) • Personal Care • Risk Assessments in the Home • Companionship

Care Offered : Cancer Care • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Learning Disability • Medication Assistance • Mental Health • Palliative Care • Personal Hygiene Care • Physical Disability & Sensory Impairment • Respite cover • Shopping Service / Errands • Sit in Service • Transportation Service.
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Care Provided by Home Instead (Rochdale)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Prices available on enquiry

Contact Home Instead (Rochdale) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Home Instead (Rochdale) to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Beth Shackleton (Operation Manager)

Home Instead (Rochdale) Reviews (85)

9.8

Home Instead (Rochdale) has a Review Score of 9.8 (9.848) out of 10, based on 25 reviews in the last 2 years.
Over all time Home Instead (Rochdale) has 85 reviews.

Overall Experience
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Date Published
  • 85
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  • 25
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Reviewer Connection to Home Instead (Rochdale)
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Total of 85, showing 61-80
Review from Ray G (Husband of Client) published on 3 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Immediate trust engendered by carers. Hard-working and skilled and gave full value for the period paid for. What became apparent was their kindness and concern for both the client and her spouse. The strapline is 'to us it's personal' - we found that all the carers lived up to this. They became almost
like family. An outstanding experience, despite the unhappy circumstances.
Reply from David Bradshaw, Director at Home Instead (Rochdale)Thank you so much for your kind words, it was a pleasure to work with her.
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Review from Jean G (Client) published on 22 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the care I receive. If there have been any problems they are soon dealt with.
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Review from Margaret G (Client) published on 10 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am disabled and deaf and my needs include shopping for food, housework, washing, garden and lawn mowing, handwashing, telephoning of all sorts, appointments, inquiries, prospective purchasing etc. All these needs have been and are being met each week willingly and expertly, and also include simple
food preparation. I have always felt I could ask for any variation on either of my two days a week.
Now that severe lockdowns are easing I will also need transport to appointments on my care days sometimes as I had before the COVID-19 situation.
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Review from B W (Client) published on 12 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care service is reliable with a good understanding of what is required supported by the actual carer. The personality of carer is excellent and friendly, and as a result, all aspects of the care are successful in the actual provision. I have never experienced any problem in the care received, which
is always provided with a friendly, enthusiastic manner.
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Review from Megan C (Daughter of Client) published on 30 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents receive care 4 times a day from Home Instead Rochdale. They have a small group of regular carers who cover for each other so they always know the people who visit. I can not speak highly enough about the caregivers who treat my parents with dignity, respect, kindness and friendship.
My only
slight concern is the change from written documentation which is available in the home to online record-keeping which is completed on a phone and therefore not readily accessed by ourselves.
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Review from Joan B (Niece of Client) published on 7 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very pleased with the standard of care provided by Home Instead. All the carers are very kind, caring and efficient and many go above and beyond the required very high standards. One carer, in particular, regularly brings my aunt a home cooked meal from their own home and was going to have her
over on Christmas day except that she was rushed into hospital.
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Review from Julie A (Daughter of Client) published on 2 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother had broken her right wrist and needed support to dress and wash. Following the removal of her pet, as my mother had lived alone, we continued with carers from Home Instead as they also provided companionship.
My mother also suffered from mild cognitive impairment (memory loss). The carers
were brilliant with my mother. It has only been as my mum has become very confused that I have had to move her to a care home. I would not hesitate to recommend Home Instead to others. They are fantastic.
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Review from Susan S (Mother of Client) published on 4 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead provide an excellent service to you are 20-year-old daughter. They have worked with us as parents and our daughter to provide a bespoke service which fits her requirements perfectly. My daughter has the same carer on a daily basis who goes above and beyond. She is friendly, professional
and punctual. She has built an excellent relationship with our daughter and the care provided is very personal to her which included trips out and activities.
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Review from L H (Client) published on 15 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly, caring, efficient staff providing a reliable service. Staff are very proactive and use their initiative in carrying out tasks relating to my needs. Completely trustworthy and respectful of my needs and capabilities. Highly recommend.
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Review from Angela N (Daughter of Client) published on 21 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am the daughter of a Home Instead client and I would like to sing the praises of my Dad's carer, who went above and beyond for us and especially for Dad last week. We would not have coped without her care whilst Dad was so ill, and it makes me realise how right we were to enlist the services of Home
Instead two months ago. We cannot thank her enough for being there for us and especially for Dad and for giving up her own valuable family time to come to our aid. Knowing that someone else cares gives peace of mind and we are as a family forever grateful.
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Review from E R (Client) assisted by family/friend published on 4 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am a new client to Home Instead. I need help with certain tasks in my home as I suffer from Alzheimers and Vascular Dementia. Although at first, I was anxious about having someone new in my home, I am beyond happy with the service. My carer is kind and helpful and I look forward to her visits, and
our chats. I am so pleased that I made the decision and allowed Home Instead to help me and enhance my life.
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Review from Marjorie H (Client) published on 25 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All of your staff are very helpful.
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Review from R B (Client) published on 19 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Carer is pleasant, reliable and also co-operative. She is happy to take my instructions but will also use her initiative and make suggestions. She is flexible (as I am) and will adapt her work to fulfil what is needed. Whilst the majority of her work concerns the upkeeps and cleanliness of the house,
she will respond to my personal needs when required.
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Review from Christine S (Daughter of Client) published on 6 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have found all mum's Carers lovely. They have all been very reliable and professional. They are very caring and treat mum with respect and dignity. They are supportive towards us as family and have helped out with a variety of needs when we have not been available.
Their input has had a great impact
on us. Mum has formed great bonds with her Carers. I have found management staff equally professional and supportive.
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Review from M S (Client) published on 4 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
An excellent company who make an effort to match a Carer with the client. Carers are aware of developments and attend training sessions to assist clients with their special needs.
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Review from J P (Relative of Client) published on 29 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good service for my relative but had to review use due to price rise and budget restrictions.
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Review from Cynthia T (Client) published on 28 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service from all carers. Well recommended.
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Review from Gary A (Son of Client) published on 27 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good service. Carers look after my mum very well. Thanks.
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Review from Betty M (Client) published on 27 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My ladies have become friends when visiting me and advises me when calling. I couldn't get by without them.
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Review from K S (Husband of Client) published on 26 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy with the care provided by Home Instead Senior Care.
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Current Review Score: 9.8 (9.848)

Overview of Review Score

The Review Score of 9.8 (9.848) out of 10 for Home Instead (Rochdale) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.848 for Home Instead (Rochdale) is calculated as follows: ( (129 Excellents x 5) + (10 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 145 Ratings = 4.848
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Home Instead (Rochdale) is based on 25 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Apr 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (10)

Meet the Team (6)

David

David Bradshaw

Job Title: Franchise Owner

As the owner of Home Instead Rochdale, my focus is on the service first and the business second as I want to provide a quality service that I would be happy to use for myself and my family.


I have a daughter who used to live with me in Hebden Bridge but she has now flown the nest. When I am not dedicating my time to Home Instead, I enjoy hill walking- especially in the Lake District, spending time in my vegetable garden and looking after my chickens. I also love cooking, but it is really just an excuse to listen to football on the radio and to drink red wine!

Beth

Beth Shackleton

Job Title: Operations Manager Joined: 2023

My name is Beth and I am the Operations Manager. My role is to effectively coordinate all day-to-day operations and lead a team of Key Players to proactively manage the needs of the clients and Care Professionals whilst keeping our quality of care at the highest level.

Rebecca

Rebecca Williams

Job Title: Care Manager Joined: 2020

Hello, my name is Rebecca, and I am the Care Manager at Home Instead Rochdale. After graduating from university in 2020, I started working for Home Instead. I have recently obtained my Level 5 Diploma in Leadership and Management for Adult Care.


I thoroughly enjoy the work I do at Home Instead as we enable individuals to remain in their homes for as long as they would like. My favourite part of the job is setting up new care packages and seeing the positive difference our service can make!


I live locally with my cats, Tillie and Lunar. In my spare time, I enjoy spending time with my family and going out for food, especially Italian food!

Kimberley

Kimberley Symcox

Job Title: Scheduler Joined: 2014

I’m Kim and I’m the Scheduler in our team. Day to day I am responsible for coordinating the carers and the clients and ensuring everyone knows where they need to be and when. I thoroughly enjoy the challenges that my role presents me with and even more so as it is for a company that I respect and am proud to work for.


I live in Bacup with my husband Jon, my two young boys Jack and Charlie and my daughter Rosie; my children are in infant school and nursery so outside of work I am busy looking after them and our cat Rodders! I love food, especially cheese, and love going camping in our tent as often as possible. My favourite holiday is our annual drive to the south of France to see my French family; it takes two days but the children love the journey!

Joanne

Joanne Faulkner

Job Title: Community Engagement Joined: 2020

I’m Joanne, I am the networker at Home Instead, Rochdale. I cover Heywood, Middleton and Rochdale to raise awareness of the high-quality services we provide. The role enables me to spend time building and developing community relationships with other agencies, community services and local groups.


I have always worked directly with the public. I have spent the last 16 years of my career working in the care sector with varied experience in Learning Disabilities, Mental Health and Carer Support. I find my role exciting and rewarding, particularly engaging with the whole community and providing support wherever I can.


I was born in Rochdale and live locally. I have two teenage daughters and a cat, they all keep me very busy. When I get a chance to relax (in between being a mum taxi) I enjoy going to the theatre and I also volunteer at local am-dram societies.

Lisa

Lisa Canham

Job Title: Recruiter/Trainer Joined: 2020

Hi, I’m Lisa and I look after recruitment and training here at Home Instead, Rochdale My role covers recruitment, retention and training.


I enjoy meeting people and following their progress from application through to induction/training to becoming a CARE Professional. It's really rewarding to see our staff develop their confidence and skills.


I live in Whitworth, close to my parents, daughter and her family.


My grandson keeps me very busy and active, especially when he has a sleepover at my house. I also have a dog named Billy!

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