Home Instead Senior Care (Salford)

Colgran Lodge, 20 Worsley Road, Manchester M27 5WW

Group : Home Instead Senior Care

Person in charge: Susan Robinson (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 10

Staff Languages (other than English): French, Portuguese, Romanian

Services Offered: Adult Care (18+)

Care Offered: Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • Laundry Service • Learning Disability • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service

Latest Care Quality Commission* Report on Home Instead Senior Care (Salford): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 7.8 (maximum of 10) for Home Instead Senior Care (Salford) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Home Instead Senior Care (Salford) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3 out of 5 from 1 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.789 for Home Instead Senior Care (Salford) is calculated as follows: ( (62 Excellents x 5) + (5 Goods x 4) + (2 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 71 Ratings = 4.789

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 3 Points relating to the number of positive Reviews for Home Instead Senior Care (Salford) is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

7.8 Home Instead Senior Care (Salford) has a Review Score of 7.8 (7.789) from 12 Reviews

Average Ratings

  • Excellent
    11
  • Good
    0
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Home Instead Senior Care (Salford)?

  • Extremely LIKELY
    11
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Home Instead Senior Care (Salford)

  • Daughter of Client/Service User
    6
  • Client / Service User
    3
  • Granddaughter of Client/Service User
    2
  • Son of Client/Service User
    1

My Nana had some complex health issues... when she was good she was really good and tried to be as independent as possible. When she had a turn however it would happen quickly and with little notice and leave her exhausted with very little energy.
These up and down patterns were becoming more frequent and so we contacted Home Instead for extra care and support. They were fantastic at working with us around Nana's requirements as they would change.
The staff were all really friendly and approachable and helped Nana feel independent and comfortable in her own home. It was a huge relief to know someone was visiting her at planned times when myself and other family members were stuck at work!
Would definitely recommend!

How likely would you be to recommend Home Instead Senior Care (Salford)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

M Corcoran, Care Manager at Home Instead Senior Care (Salford) responded to this review on 19 May 2017:

Thank you for your kind review, which is much appreciated. I would also like to point out that it was a joy to have known and worked with your Nana. Despite, her conditions and the difficulties it caused her, she was always found to be in good spirits and never failed to make us all laugh with her funny jokes and stories. She is very much missed by our team. We wish you and your family well for the future.

Some difficulty with carrying out personal care due to the resistance of service user.
Some encouragement recorded, still resistance.
Sometimes no encouragement, no personal care noted in the report despite the reason for the visit.
Called agency to request attempt to assist with personal care, still no record of carer requesting/supporting with them.
Generally, the carers are lovely and their company enjoyed.
Little trips out much appreciated.

How likely would you be to recommend Home Instead Senior Care (Salford)? Neither Unlikely or Likely

Overall Standard

Staff

Care / Support

Management

Value for Money

Average Rating:   2.8 out of 5

Susan Robinson, Co Founder at Home Instead Senior Care (Salford) responded to this review on 31 Mar 2017:

We are very disappointed that you have not had a positive experience in relation to the care and support of your Mum. As our focus is quality of care - with the information given in the review - we will now conduct a full investigation and you will be supplied with an outcome of our findings. We thank you for taking the time to write an honest review and we will be in contact with you in the near future.

Extremely friendly. Very supportive to not only to the client, but also to me. When looking for a care agency I emailed 5 different agencies and this was the only one that had a decent website and contacted me. Costs more than the average but would recommend it.

How likely would you be to recommend Home Instead Senior Care (Salford)? Extremely Likely

Overall Standard

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Treated with Dignity

Value for Money

Average Rating:   4.8 out of 5

Susan Robinson, Co founder at Home Instead Senior Care (Salford) responded to this review on 07 Mar 2017:

Thank you for taking the time to submit a review. It is always good to hear that we are offering a good service to both clients and their families. All our CAREGivers care from the heart and this really does come through when they deliver care to our clients. Many thanks once again your time is much appreciated.

Very professional, the manager is in it for the right reasons. Caregivers are great and it's the best agency I have used.

How likely would you be to recommend Home Instead Senior Care (Salford)? Extremely Likely

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Average Rating:   4.8 out of 5

I wanted to write a review personally to express my gratitude for the attention and care you provide to my Grandmother. I currently live quite a distance away from her and it is a huge comfort to hear her talk so fondly of her Home Instead carers and to know that she has help and companionship on a daily basis. Thank you - we all really appreciate everyone from Home Instead who seems to be consistently going the extra mile for her!

How likely would you be to recommend Home Instead Senior Care (Salford)? Extremely Likely

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Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Michelle Corcoran, Registered Care Manager at Home Instead Senior Care (Salford) responded to this review on 08 Feb 2017:

Thank you so much for writing such a lovely review. Our aim is to consistently provide an exceptional level of care and these reviews are so important to us.

The package of care enjoyed by Mum was so welcome. She looked forward to her visits and planned a variety of activities. The family had peace of mind knowing that Mum was safe and that she was able to enjoy short walks or pop over to the local convenience shop without risk. Home Instead relieved an enormous amount of pressure from the immediate family and effectively meant that Mum was able to live at home and this was her 'Number 1' wish. A fabulous team providing an amazing service - Thank You!

How likely would you be to recommend Home Instead Senior Care (Salford)? Extremely Likely

Overall Standard

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Care / Support

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Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Michelle Corcoran, Registered Care Manager at Home Instead Senior Care (Salford) responded to this review on 08 Feb 2017:

Thank you for your kind review, I have to say, during our time of working with your Mum, we had such a good time, she never failed to make us laugh, with her wonderful sense of humour. Thank you for taking the time for offering such lovely feedback.

I needed care for my mum during the Christmas period - finding this was not an easy task but as soon as I spoke with Home Instead, I felt at ease. They returned my calls, arranged meetings for mum to meet the carers in her own home before the start date and were always punctual. Mum had the same 3 carers during the period which allowed her to build relationships and feel secure. They willingly carried out tasks we requested to ensure mum was happy and confident. The companionship shared during the hour-long visits was invaluable.

How likely would you be to recommend Home Instead Senior Care (Salford)? Extremely Likely

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Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Susan Robinson, Co founder at Home Instead Senior Care (Salford) responded to this review on 06 Feb 2017:

Thank you so much for this excellent review. We strive to deliver excellent care and we spend much of our time looking for passionate people who consider it a privilege to support people in their own homes. Your Mother was a pleasure to spend time with and we are pleased that both you and your Mum have been happy with the care, companionship and support that we have been able to offer. Many thanks for sparing the time to write a review.

An excellent service who went the extra mile. All staff in their unique way gave special care to mum, singing in the afternoon and playing the piano. Preparing fish fingers and chips then reminiscing about fish and chips in paper. Preparing soft boiled eggs and soldiers.
Mum had Alzheimer's and was cared for with dignity, respect and care. When accidents happened staff stayed to change her, not leave her. Patience was evident. The staff allowed mum her her last wishes to stay at home until the end of her days. She was admitted to hospital in her last week and staff visited her there.
A burden was shared and helped us to cope at home.
Thank you Home Instead.

How likely would you be to recommend Home Instead Senior Care (Salford)? Extremely Likely

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Care / Support

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Value for Money

Average Rating:   5 out of 5

Home Instead were a Godsend. The care they offered and delivered to my elderly mum - an Alzheimer's sufferer - was first class. Without exception, all the carers were lovely with her, taking the time to chat, sing, do activities and have a good old laugh. They would help her to eat, help with personal care and at all times treated her with dignity, respect and care.

I would not hesitate to recommend Home Instead Salford to anyone. They were reliable, consistent and always went the extra mile. My mum's last months were much richer for having her wonderful carers in her life.

How likely would you be to recommend Home Instead Senior Care (Salford)? Extremely Likely

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Care / Support

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Average Rating:   4.8 out of 5

Susan Robinson, Co-founder at Home Instead Senior Care (Salford) responded to this review on 24 Jan 2017:

Thank you for taking the time to write a review. We consider it an honour to be trusted to help and support Clients and their families. Your mum was a pleasure to visit and support - she always put a smile on our faces. Thank you once again.

I am very pleased to have Home Instead's services. I had seen your services to my brother in Oxfordshire and thought they were good, so when I thought I needed help, I found my local agency. The staff who have helped me have all been very good, sociable and helping with cooking.

How likely would you be to recommend Home Instead Senior Care (Salford)? Extremely Likely

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Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.8 out of 5

Susan Robinson, Co-founder at Home Instead Senior Care (Salford) responded to this review on 05 Jan 2017:

Thank you for taking the time to submit a review. Your comments are of utmost importance to us. It is always beneficial to know our clients thoughts so that we can continue providing excellent support/companionship or improve our services where needed. Thank you Marion and we know your CAREGiver enjoys her visits to you too - enormously!

Although my mum is in her 80s and becoming increasingly frail, she does not feel that she needs care. This situation has been handled with sensitivity and good humour by all of the Home Instead team. They are punctual and reliable and go out of their way to make sure that any requests we make are complied with. It has been a massive weight off my mind to know that the team are on hand. The office staff are unfailingly helpful - changing and amending call times to suit changes in plan. I am really pleased that I contacted Home Instead and cannot recommend them highly enough. Thank you to all the team.

How likely would you be to recommend Home Instead Senior Care (Salford)? Extremely Likely

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Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Susan Robinson, Co-founder at Home Instead Senior Care (Salford) responded to this review on 19 Dec 2016:

We are delighted that you are happy with the help and support we are giving to your mum. Our CAREGivers are all exceptional and all go the extra mile - they enjoy what they do. Thank you for taking the time to write a review.

My Dad has been poorly for several years, and in this time, I have had to find care worthy of him. This has been a long and difficult task, with many challenging times, with poor care agencies, who promised the earth and gave us one problem after the other and never delivered just basic care. Until we came into contact with Home Instead, Salford. I have to say my Dad is looked after now every day, by the best caregivers. The service is amazing, so if you are looking for care, I would absolutely recommend them, they always go above and beyond. This means my Dad is now happy getting all he needs. We as a family never worry about anything, which is a great benefit to us. I can not speak highly enough of them. We are eternally grateful.

How likely would you be to recommend Home Instead Senior Care (Salford)? Extremely Likely

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Care / Support

Management

Treated with Dignity

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Average Rating:   5 out of 5

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Awards / Recognitions

April 2016

Job Vacancies

Staff Profiles

Susan

Susan Robinson

Job Title: Director - Co Founder

Joined: 2016

Description:

My name is Susan Robinson and I am the owner of Home Instead Salford and Worsley. I have lived and worked in Salford all my life and I am immensely proud to be part of this vibrant and ever changing city.

Although I have owned and managed two exciting businesses in the past, more recently I have volunteered and worked in several primary schools in Salford. A large proportion of my time involved developing relationships between school, families and the wider community. My passion for community development grew very quickly and I had no intention of changing my career path.

However, I needed some support for my mum when we were going on holiday in August 2015. It was at this time that I was introduced to Home Instead Senior Care. I was amazed at the culture and ethos of the company. Love, care and compassion are at the heart of the Home Instead philosophy. When I realised that there was an opportunity in Salford to support individuals in their own homes, where they are most happy and comfortable, I grabbed it with both hands.

Jo

Jo Shaughnessy

Job Title: Director - Co Founder

Joined: 2016

Description:

I am Jo Shaughnessy, co-founder of Home Instead Senior Care, Salford.

When I was helping Susan to find care and support for her mother in 2015 we were introduced to Home Instead. Unfortunately, at that time Home Instead Senior Care did not have an office in Salford. We were inspired by the ethos and professionalism of Home Instead and recognised that there was a real need for this type of home care in our home town.

I am a professional accountant with a wide breadth of experience working closely with small and medium enterprises (SMEs). My career to date has included 16 years in professional practice, with a further 8 years as a Financial Consultant and Finance Director. My passion is producing relevant, concise information to provide decision support, feedback and help formulate strategy and discussion.

However, my other passion is people and when we talked to Home Instead National Office about the ethos and goals of the company, we quickly realised that Home Instead Senior Care was a company that we would be proud to be part of and represent.

We believe that together with the other 170+ Home Instead Senior Care offices throughout the U.K. we can, and we will change the face of ageing. With four of our offices already receiving ‘outstanding’ from CQC and Home Instead Senior Care receiving The Queen’s Award for Innovation in 2016, we are confident about the future.

Michelle

Michelle Corcoran

Job Title: Registered Care Manager

Joined: 2016

Description:

My name is Michelle Corcoran and I am the Registered Care Manager at Home Instead Salford.

I would like to take this opportunity to introduce myself! Since being a small child I have always wanted to work with people. I am very pleased to say that I have now worked in the Health and Social Care Industry in excess of twenty-five years.

Working with older adults has always been close to my heart as I am keen to ensure the quality of care that is so much deserved continues to be delivered.

I have also been busy achieving a number of qualifications over the years such as the Registered Managers Award, Practice Educators Award and more recently a Degree in Social Work which I completed in 2011.

I feel privileged at this stage of my career to have found and been accepted by Home Instead in Salford & Worsley. I believe that the quality of work expected and achieved by Home Instead is outstanding and recognised by so many within the industry. I am proud to state that all clients are in receipt of a truly outstanding service which is further evidenced by numerous Outstanding ratings, from the Care Quality Commission are achieved by so many Home Instead offices.
I am delighted to be part of this wonderful company and I am looking forward to working with and caring for the good people of Salford & Worsley, for many years to come. I welcome your feedback.