Home Instead Salford and Worsley offers an exemplary service supporting Salford Seniors' in their own homes.
Rated 'outstanding' (CQC, October 2017 & October 2023) Home Instead have an ever-growing Care Professional team all of whom are passionate about delivering top-quality care and support.
They were once again been rated '5 Star Employer of choice' in 2024. Enquiries very welcome and the office door is always open to welcome visitors -...
Care Provided by Home Instead (Salford)
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 60 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: £37 - £39
Please call to discuss further
Contact Home Instead (Salford) to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
-
Good to Know
Group/Owner
- Home Instead
- Private Owned
Person in charge
- Nicky Leack (Manager)
Home Instead (Salford) Reviews (90)
Home Instead (Salford) has a Review Score of 9.8 (9.778) out of 10, based on 24 reviews in the last 2 years.
Over all time Home Instead (Salford) has 90 reviews.
The carers from Home Instead are amazing, they treat my Mum and Dad with respect and have gone above and beyond what I expected of them. They are professional, kind, friendly and cheerful, Mum and Dad look forward to their daily visit. I have peace of mind that Mum and Dad are being looked after and want to thank the whole team!!!
Thank you so much for your lovely review! We're delighted to hear that your mum and dad have such a great relationship with all of their care professionals and always look forward to their visits.
We'd also like to thank you for the wonderful time we recently spent with your mum and dad. It was...
Our three carers are really friendly and amenable and it's a pleasure to welcome them into our home. They are always ready to help with whatever task we ask of them and look after my husband with a smile on their faces.
What a wonderful review. We will make sure to let our Care Professionals know your positive comments. Thank you for taking the time to write this review. All the Care Professionals that visit your husband - to give you some respite - really enjoy their visits. Thank you once again.
Issues with arriving on time variable – more time between calls would be reasonable.
Recruitment & Retention of staff appears to be an issue – Introduced to unsuitable staff for my husband's care needs, plus staff who don’t commit to Home Instead.
Boundaries between H.I, management, and clients seem confused, felt as if I was treated as a member of staff rather than a paying client
Thank you for taking the time to share your feedback. We are genuinely pleased to hear your positive comments about the care provided by our Care Professionals and the dignity and support your husband receives.
We are sorry, however, that aspects of your recent experience did not meet the high...
The carers supporting my elderly mother have been fantastic from day one, taking time to understand her needs, routines, and even her little quirks. Their kindness has made her feel comfortable and valued, and their professionalism shines through every visit. They've built a lovely rapport with her, and we couldn't ask for
Thank you so much for your kind words. We are delighted to hear that your mother has felt so comfortable, valued, and well supported by our care professionals from the very beginning.
Taking the time to truly understand each person's individual needs, routines, and personality is so important to us, so it's wonderful to know this has made such a positive difference.
The carers at Home Instead are excellent. They have been really good with both mum and dad. Dad has alzheimers and vascular dementia and they have been lovely with him and very understanding about his condition.
They have helped prepare meals at lunch time and will do any jobs mum asks them to. They are also very good at listening and good for my mum to talk to if she has been having any problems with dad.
We're so pleased to hear that our care professionals have been able to support both your mum and dad.
It's lovely to hear that they've been helping with meals, household tasks, and giving your mum someone to talk to we know how important that support is for families. You're right, we have a...
My mum used Home Instead for over 12 months. The Team and the carers were excellent,friendly curtious and always kind and helpful. I would highly recommend them if you are considering care at home .special mentions to Cassie, James. Ebony Amy and Madison
Thank you so much for your kind words and for taking the time to share your experience. We're especially pleased to hear your lovely feedback to the care professionals and key player team we'll be sure to pass your special thanks on to them. They will be delighted to know their kindness and...
We have used the services of Home Instead (Salford) for almost 3 years now. My mother's needs have changed fairly significantly over the last few months and the care she has required has increased. This has involved a good deal of interaction with the Administration at HomeInstead. They have been understanding and superbly efficient at dealing with all requests. I am so impressed with the communication and how they keep me constantly updated on all arrangements.
I'm not sure where we as a family, but particularly our mother would be without HomeInstead.
It truly means a lot to hear how supported you and your family feel, and that our Care Professionals have shown such compassion, respect, and dedication in caring for your mother while helping her maintain her dignity. Your kind words about the team and the standard of care will mean a great deal...
Very pleased with the care my brother receives from Home Instead. Everyone I have come into contact with has been professional, friendly and willing to help. I live over a 100 miles from my brother and it gives me peace of mind to know that he is well looked after. He loves the ladies who go to care for him. So glad I found this care company.
Thank you so much for your lovely review. We're really pleased to hear that you and your brother are happy with the care and support provided by our team at Home Instead.
It means a lot to know that our professionalism and friendliness have given you peace of mind, especially when you live so...
Thank you for your wonderful care towards my Auntie. It has been so reassuring to have your support and know that your team are focussed on individualised care. Contact with your team has been efficient and highly professional. Thank you for enabling care to remain within her home, and giving my Auntie the reassurance and safety she requires.
Thank you so much for your kind words. We're so pleased that our team has been able to support your Auntie and help her feel safe and comfortable at home.
It's wonderful to hear that our personalised care and quick, professional communication have made things easier for your family. We'll be sure to pass on your thanks to the team they will be thrilled to know their care has made a difference
They are so kind and professional in all they do and my aunt and I appreciate it.
They arrive on time cook a meal, prepare a sandwich, administer medication and take her shopping all within the hour
Thanks so much
Such good news to know that you and your Auntie are so happy with our care and support. We spend a great deal of time looking for the best of the best Care Professionals to support our wonderful Clients. We also work hard to make sure that personalities match so that an enjoyable, productive and...
Overall the management, staff and care/support team have been very helpful from start to finish and it has given me peace of mind that my brother is being cared for with respect and professionalism. I would most definitely recommend this home care provider to others who are seeking homecare help for their loved ones.
Thank you for writing such a fabulous review - time is precious and to take time out to do this is very much appreciated. We are delighted that your brother is enjoying the support of our Care Professional. We hope this does give you peace of mind and eases some of the pressure. Thank you once again for this fabulous review.
We found ourselves in need of short notice care for my father. Jem and the team were up and running and looking after him within 3 days of us giving them the go ahead and he now has a daily visit along with shopping and social activities.
The care and service has been excellent in the three weeks since then and myself and my father are extremely happy with Home Instead and all the carers.
Thank you for such a complimentary and positive review. We try very hard to exceed expectations and we aim every day to be responsive. Responsiveness, reliability, passion, and professionalism ensure that outstanding care takes place and trust builds very quickly. Time is precious and we are grateful to you for making time to write such a lovely review. Thank you.
The ladies that look after dad are so lovely. They treat him like a king. He feels very well looked after and I feel very comfortable having them there. I'm confident to leave his medication with them to organise each day and it's a huge weight off my mind having them around.
Thank you for such a lovely review. We are pleased that you trust us with your fathers care and that he feels comfortable with his matched care professionals - I know our care professionals really enjoy his company too. He has a wonderful smile that lights up every room and his weekly dancing...
Home Instead began visiting her daily, helping with everyday tasks such as making breakfast and keeping the house tidy. Over time, she built a genuine bond with her Care Professional. With their support, she slowly began to regain her confidence. She started going out on short walks with a walker, and even returned to doing her own shopping in the supermarket, something that meant so much to her. These moments were incredibly special for our family after everything she had been through.
Thank you for taking the time to write such a wonderful review. We love good news stories and to know that the work we do each and every day achieves great results and enhances the lives of our wonderful Clients and their families. Equally important is that our Care Professionals enjoy their time...
I have found Home Instead to be a professional company offering a first class service. They listen to the needs of my mother and go that extra mile to ensure they are met leaving her and the family with peace of mind.
Thank you for writing such a positive review. Sometimes it takes a while for a client to settle in to a new routine and accepting help can be harder for some than others. However, once a routine is set and there is a positive personality match, things settle down. We do listen to our clients and...
Home Instead have provided a professional and very personable service for nearly two years. We cannot fault them on their reliability and the support the care workers provide. They have been invaluable in supporting and giving us guidance. I fully recommend them.
Thank you for taking the time to write such a wonderful review. We try hard every day to make the lives of our clients and their family members as enjoyable and stress free as possible. Our Care Professionals love and respect their clients and stive to give the best experience possible at each...
Thank you so much for caring for my Mum. The two ladies were marvellous - caring and efficient and trustworthy. The difference between the Home Instead carers and the NHS carers is unbelievable - Home Instead carers are so much better. They enabled me to have peace of mind.
Thank you so much for this wonderful review. All our Care Professionals that visited your mum, always spoke highly of her and always enjoyed their visits. We really appreciate you taking the time to write this review. Care receives so much bad press and here at Home Instead we want to show that...
From an admin perspective, the onboarding and billing process was clearly communicated.
My dad is already getting so much out of his twice weekly visits and it gives me and my brother so much peace of mind. You can't put a price on that!
What a wonderful review. We have visited this week to check that all is well. Two weeks have flown by. We are delighted to report that dad is very happy with our service and he loves his Care Professionals. Early days, I know, but from experience our Clients enjoy visits more and more. Support,...
I was having major surgery and needed someone reliable to care of my mum and dad whilst I was in hospital and for the recovery period. I am my parents main carer and as such I needed to be sure that they were in good hands. I had seen home instead advertised on TV. I called in to see them and I was not disappointed with the process from the start. Care has been phenomenal and the carers are really nice. The piece of mind knowing my parents are safe, happy and well taken care of has aided my recovery. Thank you to all involved. As this was short term care only I would have no hesitation of using them again should the need arise. I would also recommend them to my friends too.
Thank you for such a wonderful review. We always try and exceed expectations in every way and we are delighted that the support we offered your parents aided your recovery too. Everyone from Home Instead thoroughly enjoyed visiting your parents and of course you too! Now that you have had a taste...
The staff are always ready to help. I've found it to be just what I needed + I definitely think it's value for money.
Thank you for your lovely comments. Our ladies enjoy their time with you and are always happy to help and support in any way needed. Companionship, chat and shopping are always popular activities. All our Care Professionals look forward to seeing you and enjoy sharing many varied stories. Thank you once again for taking the time to write such a positive a review.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 11 October 2023- Caring Outstanding
- Effective Good
- Responsive Outstanding
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (5)
- Posted: Monday 11 May 2026Understanding the Early Signs of Dementia For many families, the early signs of dementia don’t always appear suddenly. Instead, they show up in small, subtle ways. A forgotten conversation. A...
- Posted: Thursday 30 Apr 2026At Home Instead Salford Worsley, we believe that the best way to understand the quality of care we provide is to listen. Each year, our Provider Annual Questionnaire (PAQ) gives...
- Posted: Monday 30 Mar 2026Ten years ago, Home Instead Salford began in a small office on the side of a house in Roe Green. There was no large infrastructure, no layers of hierarchy, just...
Awards / Recognitions (10)
- Recipient: Home InsteadDate: Friday 30 May 2025
- Recipient: Home InsteadDate: Friday 31 May 2024
- Recipient: Home InsteadDate: Wednesday 31 May 2023
Meet the Team (11)
My name is Susan Robinson, and I am the owner of Home Instead Salford and Worsley. I have lived and worked in Salford all my life, and I am immensely proud to be part of this vibrant and ever-changing city.
Although I have owned and managed two exciting businesses in the past, more recently I have volunteered and worked in several primary schools in Salford. A large proportion of my time involved developing relationships between the school, families and the wider community. My passion for community development grew very quickly, and I had no intention of changing my career path.
However, I needed some support from my mum when we were going on holiday in August 2015. It was at this time that I was introduced to Home Instead Senior Care. I was amazed at the culture and ethos of the company. Love, care and compassion are at the heart of the Home Instead philosophy. When I realised that there was an opportunity in Salford to support individuals in their own homes, where they are most happy and comfortable, I grabbed it with both hands.
Meet the team
Nicky Leack, Registered Care Manager
Nicky has worked in the care sector since 2004 in various settings and started his career as a carer, progressing quickly into the management of services.
He gained NVQ level 5 in Leadership and Management of care services. He is delighted to be the Registered Care Manager at Home Instead, Salford and Worsley - an office that has recently achieved an 'outstanding' CQC rating.
Giving back is a big part of Nicky's personal philosophy and he is dedicated and passionate about making sure that people are provided with the highest quality service.
Outside work, he enjoys spending time with his partner and three beautiful children.
Madison joined Home Instead Salford in March 2018 to commence a Business Administration Apprenticeship. Madison’s thirst for knowledge continues as she studies for level 4 in business studies.
Madison has enjoyed many job roles and is now the linchpin of the office environment. Madison is a vital link between Care Professionals, Clients, family members and all Key Players.
“I love my job role. Meeting our amazing Care Professionals, speaking to our Clients and their family members and supporting Susan, Nicky, and the office team is hard work, enjoyable and very rewarding. I wake up each morning and wonder what the day will bring! I work with a fabulous group of Care Professionals.
I also enjoy time out of work – holidays, socialising, spending time with friends and family!”
Jo joined Home Instead as a Care Professional in 2016 and consistently provided exceptional care to our Clients. In 2022, she was offered a new role as Community Engagement Champion (CEC). Jo is a great ambassador for Home Instead and is always out and about in Salford!
Gemma joined Home Instead Salford in April 2019 and has proved to be a vital member of the Home Instead Salford & Worsley team.
Gemma does not want to lose touch with visiting Clients and delivering care when needed. She is often seen out and about visiting Clients and Care Professionals during visits. Gemma is our quality lead out in the community.
Gemma also excels in training our new Care Professionals and takes this role very seriously, always delivering training in a professional, knowledgeable and interesting way. Gemma has spent all her working life in care and has many stories to share, bringing training to life.
“No day is ever the same. I really enjoy delivering training to our new recruits, and I enjoy watching them flourish - delivering care ‘The Home Instead Way! I equally love delivering our City and Guilds-accredited Dementia and End of Life Care. I consider myself privileged and very lucky to work with such a fantastic team of Care Professionals. The support team within the office is also a fantastic group of human beings. We all support each other! I love visiting Clients and supporting our Care Professionals in the community.”
Gemma is loved by her Care Professionals, Support Team and Clients alike!
Amy joined Home Instead Salford & Worsley in June 2020 and has a degree in occupational therapy, gained at York University. She is continuing with her education, aiming to complete level 4 ‘Lead Practitioner in Adult Care.’
Amy’s Mum was employed at The Woodlands Memory Clinic in Salford for twelve years as a ward administrator. Amy remembers, as a child, helping her mum at summer fairs, Christmas fairs and general fundraising events at The Woodlands and says that it was because of these experiences that she decided to pursue a career in health and social care.
“I love my job here at Home Instead, and I have already learned a great deal. I was leading recruitment and all associated activities, but have now moved to the role of Care Coordinator. This role includes scheduling, which can be very stressful at times, but it also keeps me on my toes. I am always up for a challenge. I deliver care when needed, and I enjoy this too. Liaising with Care Professionals, Clients, and family members is always interesting, and each day is different. There is no time to be bored here at Home Instead!
At home, I love spending time with my friends and family, cooking and gardening.”
Amy is an asset to Home Instead Salford, and she has a great eye for detail, which is essential for this role.
Jemaine joined Home Instead as a part-time Care Professional in February 2023 and quickly embraced the organisation's ethos and culture. She secured a full-time role in February 2024, conducting care consultations, service reviews, and more. She is a valued team member.
Ebony joined as a part-time Care Professional in January 2023 and quickly grew to value Home Instead. After applying for a full-time job, Ebony now manages the scheduling of all care visits and remains attentive to the needs of both Clients and Care Professionals.
Jennifer has known Home Instead’s values since 2017 and joined us in 2025. She, alongside Ebony, works hard on the schedules to ensure everything runs smoothly.
Bobbi B joined Home Instead Salford in February 2023. Bobbi is always ready to offer a listening ear to anybody who needs to chat. All visitors to the office enjoy Bobbi’s welcoming wag. Everyone loves Bobbi!
Tegan joined Home Instead in June 2024 to recruit top-quality Care Professionals for our Clients. Tegan also assists with social media and regularly participates in care visits to deliver exceptional service.
Frequently Asked Questions about Home Instead (Salford)
How many Carers does Home Instead (Salford) employ?
Home Instead (Salford) employs 50 carers.
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