Home Instead Salford and Worsley offers an exemplary service supporting Salford Seniors' in their own homes.
Rated 'outstanding' (CQC, October 2017 & October 2023) Home Instead have an ever-growing Care Professional team all of whom are passionate about delivering top-quality care and support.
They were once again been rated '5 Star Employer of choice' in 2024. Enquiries very welcome and the office door is always open to welcome visitors -...
Home Instead Salford and Worsley offers an exemplary service supporting Salford Seniors' in their own homes.
Rated 'outstanding' (CQC, October 2017 & October 2023) Home Instead have an ever-growing Care Professional team all of whom are passionate about delivering top-quality care and support.
They were once again been rated '5 Star Employer of choice' in 2024. Enquiries very welcome and the office door is always open to welcome visitors - the kettle is always on!
Home Instead also supports younger people aged 18+ to help them recover/remain at home for as long as possible.
Dementia Care, home help, companionship and personal care are all offered. This support service offers professionalism, care and companionship to enhance each individual's morale, self-esteem and general well-being.
Care Provided by Home Instead (Salford)
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
60 minutes
Contract Durations
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Personal Care Services
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
Household Services
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service
Other Care Provided
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Hospital Discharge
Funding & Fees
Daily Charges per Person
Type of care
Permanent
Hourly Visiting Care
£39 - £40
Contact Home Instead (Salford) to get a personalised quote:
Please call to discuss further
The price(s) shown are provided by the agency. Contact Home Instead (Salford) for full pricing details and T&Cs.
Home Instead (Salford) has a Review Score of 9.9 (9.878) out of 10, based on 29 reviews in the last 2 years. Over all time Home Instead (Salford) has 96 reviews.
Review from C J (Daughter of Client) published on 24 November 2025 Submitted via Website•
Overall Experience
I have found Home Instead to be a professional company offering a first class service. They listen to the needs of my mother and go that extra mile to ensure they are met leaving her and the family with peace of mind.
I have found Home Instead to be a professional company offering a first class service. They listen to the needs of my mother and go that extra mile to ensure they are met leaving her and the family with peace of mind.
↩Reply from Susan Robinson, Director at Home Instead (Salford)
Thank you for writing such a positive review. Sometimes it takes a while for a client to settle in to a new routine and accepting help can be harder for some than others. However, once a routine is set and there is a positive personality match, things settle down. We do listen to our clients and...
Thank you for writing such a positive review. Sometimes it takes a while for a client to settle in to a new routine and accepting help can be harder for some than others. However, once a routine is set and there is a positive personality match, things settle down. We do listen to our clients and their family members and always strive for the best possible outcome for all involved. Thank you once again for putting your trust in us and writing this lovely review.
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Review from Derek B (Stepson of Client) published on 14 November 2025 Submitted via Website•
Overall Experience
Home Instead have provided a professional and very personable service for nearly two years. We cannot fault them on their reliability and the support the care workers provide. They have been invaluable in supporting and giving us guidance. I fully recommend them.
Home Instead have provided a professional and very personable service for nearly two years. We cannot fault them on their reliability and the support the care workers provide. They have been invaluable in supporting and giving us guidance. I fully recommend them.
↩Reply from Susan Robinson, Director at Home Instead (Salford)
Thank you for taking the time to write such a wonderful review. We try hard every day to make the lives of our clients and their family members as enjoyable and stress free as possible. Our Care Professionals love and respect their clients and stive to give the best experience possible at each...
Thank you for taking the time to write such a wonderful review. We try hard every day to make the lives of our clients and their family members as enjoyable and stress free as possible. Our Care Professionals love and respect their clients and stive to give the best experience possible at each visit. Whether it is 2 hours per week or live in care, our service is the same. We are passionate about quality care. All our Care Professionals enjoy spending time with your mum. Thank you once again for such a lovely review.
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Review from Jane B (Daughter of Client) published on 19 August 2025 Submitted via Website•
Overall Experience
Thank you so much for caring for my Mum. The two ladies were marvellous - caring and efficient and trustworthy. The difference between the Home Instead carers and the NHS carers is unbelievable - Home Instead carers are so much better. They enabled me to have peace of mind.
Thank you so much for caring for my Mum. The two ladies were marvellous - caring and efficient and trustworthy. The difference between the Home Instead carers and the NHS carers is unbelievable - Home Instead carers are so much better. They enabled me to have peace of mind.
↩Reply from Susan Robinson, Director at Home Instead (Salford)
Thank you so much for this wonderful review. All our Care Professionals that visited your mum, always spoke highly of her and always enjoyed their visits. We really appreciate you taking the time to write this review. Care receives so much bad press and here at Home Instead we want to show that...
Thank you so much for this wonderful review. All our Care Professionals that visited your mum, always spoke highly of her and always enjoyed their visits. We really appreciate you taking the time to write this review. Care receives so much bad press and here at Home Instead we want to show that excellent care can be delivered, and is delivered, every day by our outstanding Care Professionals. Thank you once again for putting your trust in us to care for your mum.
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Review from Sarah M (Daughter of Client) published on 11 April 2025 Submitted via Website•
Overall Experience
My dad has recently started using Home Instead and he and the family are so pleased with the service and the care providers. From making initial enquiries to care providers being put in place, every step of the process was delivered in such a friendly yet professional way. The co-ordinator put a...
My dad has recently started using Home Instead and he and the family are so pleased with the service and the care providers. From making initial enquiries to care providers being put in place, every step of the process was delivered in such a friendly yet professional way. The co-ordinator put a great deal of time and effort into getting to know my dad, his interests and his background to provide well-matched car providers. From an admin perspective, the onboarding and billing process was clearly communicated.
My dad is already getting so much out of his twice weekly visits and it gives me and my brother so much peace of mind. You can't put a price on that!
↩Reply from Susan Robinson, Director at Home Instead (Salford)
What a wonderful review. We have visited this week to check that all is well. Two weeks have flown by. We are delighted to report that dad is very happy with our service and he loves his Care Professionals. Early days, I know, but from experience our Clients enjoy visits more and more. Support,...
What a wonderful review. We have visited this week to check that all is well. Two weeks have flown by. We are delighted to report that dad is very happy with our service and he loves his Care Professionals. Early days, I know, but from experience our Clients enjoy visits more and more. Support, care and companionship with familiar faces at regular times is one of the best medicines to keep spirits up. A trip out, when the sun is shining, with a professional friend is a wonderful tonic. Many thanks once again.
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Review from Michele C (Daughter of Client) published on 7 April 2025 Submitted via Website•
Overall Experience
I was having major surgery and needed someone reliable to care of my mum and dad whilst I was in hospital and for the recovery period. I am my parents main carer and as such I needed to be sure that they were in good hands. I had seen home instead advertised on TV. I called in to see them and I was...
I was having major surgery and needed someone reliable to care of my mum and dad whilst I was in hospital and for the recovery period. I am my parents main carer and as such I needed to be sure that they were in good hands. I had seen home instead advertised on TV. I called in to see them and I was not disappointed with the process from the start. Care has been phenomenal and the carers are really nice. The piece of mind knowing my parents are safe, happy and well taken care of has aided my recovery. Thank you to all involved. As this was short term care only I would have no hesitation of using them again should the need arise. I would also recommend them to my friends too.
↩Reply from Susan Robinson, Director at Home Instead (Salford)
Thank you for such a wonderful review. We always try and exceed expectations in every way and we are delighted that the support we offered your parents aided your recovery too. Everyone from Home Instead thoroughly enjoyed visiting your parents and of course you too! Now that you have had a taste...
Thank you for such a wonderful review. We always try and exceed expectations in every way and we are delighted that the support we offered your parents aided your recovery too. Everyone from Home Instead thoroughly enjoyed visiting your parents and of course you too! Now that you have had a taste of what we offer - we can carry on where we left off, should you require our support once again. Delighted that you are making such a good recovery and make sure to take it easy! Thank you once again.
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Review from P F (Client / Service User) published on 7 March 2025 Submitted via Postal Card•
Overall Experience
The overall experience is extremely good. Ive been very much made at home - part of a good team + always with dignity.
The staff are always ready to help. I've found it to be just what I needed + I definitely think it's value for money.
The overall experience is extremely good. Ive been very much made at home - part of a good team + always with dignity.
The staff are always ready to help. I've found it to be just what I needed + I definitely think it's value for money.
↩Reply from Susan Robinson, Director at Home Instead (Salford)
Thank you for your lovely comments. Our ladies enjoy their time with you and are always happy to help and support in any way needed. Companionship, chat and shopping are always popular activities. All our Care Professionals look forward to seeing you and enjoy sharing many varied stories. Thank you once again for taking the time to write such a positive a review.
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Review from Joanne A (Daughter of Client) published on 7 March 2025 Submitted via Website•
Overall Experience
We have been using Home Instead for over a year now. The ladies who visit Mum show exceptional kindness, patience, and professionalism. They not only provided excellent care but also formed a genuine bond with Mum, making her feel valued, comfortable, and safe.
Knowing Mum was in such capable and...
We have been using Home Instead for over a year now. The ladies who visit Mum show exceptional kindness, patience, and professionalism. They not only provided excellent care but also formed a genuine bond with Mum, making her feel valued, comfortable, and safe.
Knowing Mum was in such capable and caring hands gave us peace of mind whilst we were away. I cannot recommend Home Instead highly enough.
↩Reply from Susan Robinson, Director at Home Instead (Salford)
Thank you for your very positive review. We are always happy to supply holiday cover and respite so that families can go away with peace of mind. Once families have tried holiday cover with Home Instead, time away becomes something to look forward to. Often feelings of guilt and/or worry spoil...
Thank you for your very positive review. We are always happy to supply holiday cover and respite so that families can go away with peace of mind. Once families have tried holiday cover with Home Instead, time away becomes something to look forward to. Often feelings of guilt and/or worry spoil the holiday experience. All our ladies and gentlemen are wonderful people who genuinely want to give outstanding care and support. We aim to make all our clients feel valued, comfortable and safe. It is always good to have this confirmed in a review. Thank you.
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Review from J A (Client / Service User) published on 13 February 2025 Submitted via Postal Card•
Overall Experience
Care professionals are attentive, friendly, caring, efficient and cheerful. We enjoy cooking together! Staff in the office deal promptly with any problems and keep us well informed. Good communication with my daughter by text and email and with my by phone.
Care professionals are attentive, friendly, caring, efficient and cheerful. We enjoy cooking together! Staff in the office deal promptly with any problems and keep us well informed. Good communication with my daughter by text and email and with my by phone.
↩Reply from Susan Robinson, Director at Home Instead (Salford)
Thank you so much for this wonderful review. We are delighted that our Care Professionals are cheerful souls and they do enjoy cooking! Our recruitment process is strict and we are always searching for people passionate about delivering excellent care. Chatting, making friends and completing fun...
Thank you so much for this wonderful review. We are delighted that our Care Professionals are cheerful souls and they do enjoy cooking! Our recruitment process is strict and we are always searching for people passionate about delivering excellent care. Chatting, making friends and completing fun activities are integral to our client support. The office team try hard to support everyone, clients, client family members, our care professional team and of course each other. It is good to hear that communication with your daughter is good and that any problems are dealt with promptly. Thank you for putting your trust in Home Instead Salford and this review is appreciated.
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Review from Susan S (Daughter of Client) published on 5 December 2024 Submitted via Website•
Overall Experience
Our journey started with Home Instead because of the poor service my parents had experienced from other providers. From the first contact, I had the impression of professional, efficient staff with a warm, caring attitude.
They very quickly picked up on my parents' needs and how to support our...
Our journey started with Home Instead because of the poor service my parents had experienced from other providers. From the first contact, I had the impression of professional, efficient staff with a warm, caring attitude. They very quickly picked up on my parents' needs and how to support our family in enabling Mum and Dad to stay in their own home. We had provided care as a family for nearly 10 years but Mum and Dad's needs were now at a level where we needed that extra support. All the staff from office to care providers simply go above and beyond every day. It's very clear this is not just a job for them, they truly care about the people they are involved with. The staff quickly blended into the family unit and we became a very strong team. There was support from them for all of us, not just Mum and Dad. I honestly cannot praise everyone enough for the many things they do.
They are very special people making difficult situations workable. We were so lucky to find them.
↩Reply from Susan Robinson, Director at Home Instead (Salford)
What a wonderful review - thank you. Our care professionals have thoroughly enjoyed supporting your parents, and in turn you and your family. Caring for you all has been an absolute pleasure. Our recruitment and training program is thorough and robust. A small percentage of care professional...
What a wonderful review - thank you. Our care professionals have thoroughly enjoyed supporting your parents, and in turn you and your family. Caring for you all has been an absolute pleasure. Our recruitment and training program is thorough and robust. A small percentage of care professional applicants succeed in commencing work with us. This is because we are extremely fussy! All our carers are different, different personalities, different experiences, different backgrounds. The one thing they all have in common is their determination to make every day the very best day for all our clients and to exceed expectations. We are proud of our team and we are proud of the difference we make to our amazing clients and their families. Thank you once again for your lovely review. We will make sure that everyone at Home Instead Salford sees it!
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Review from Theresa C (Client / Service User) published on 28 May 2024 Submitted via Postal Card•
Overall Experience
The service is used to prevent me from falling while in the shower and being dressed. I'm limited in my movements due to arthritis. I had had a recent fall culminating in me having 4 broken ribs and a head wound. This necessitated a stay in the hospital. These issues have now been addressed.
The service is used to prevent me from falling while in the shower and being dressed. I'm limited in my movements due to arthritis. I had had a recent fall culminating in me having 4 broken ribs and a head wound. This necessitated a stay in the hospital. These issues have now been addressed.
↩Reply from Susan Robinson, Director at Home Instead (Salford)
We are extremely sorry that this accident happened and we hope that you make a swift recovery. We understand that your confidence has been knocked because of this upsetting experience. Our care professional who was with you at the time is deeply upset, as you would expect. We have put all actions...
We are extremely sorry that this accident happened and we hope that you make a swift recovery. We understand that your confidence has been knocked because of this upsetting experience. Our care professional who was with you at the time is deeply upset, as you would expect. We have put all actions in place as you have requested and we hope that together we can build your trust once more. Thank you for staying with us.
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Review from C T (Daughter of Client) published on 15 May 2024 Submitted via Postal Card•
Overall Experience
I love that Mum has the same carers and that she is able to build up a relationship with them. The relationship Mum has with them has helped her feel comfortable about asking for help or agreeing to help which without this friendship, she would not accept.
Both myself and brother are able to have...
I love that Mum has the same carers and that she is able to build up a relationship with them. The relationship Mum has with them has helped her feel comfortable about asking for help or agreeing to help which without this friendship, she would not accept.
Both myself and brother are able to have a proper visit with Mum which wouldn't be possible without Home Instead doing the day-to-day stuff which would have fallen to us. Since Home Instead started, Mum's health and mental health have improved due to the extra interaction.
↩Reply from Susan Robinson, Director at Home Instead (Salford)
Thank you so much for this fabulous review. We try exceptionally hard to make our clients feel comfortable with their Care Professionals and we put lots of effort into matching personalities. If we are successful with this matching our clients are happy, our Care Professionals are happy and in turn...
Thank you so much for this fabulous review. We try exceptionally hard to make our clients feel comfortable with their Care Professionals and we put lots of effort into matching personalities. If we are successful with this matching our clients are happy, our Care Professionals are happy and in turn family and friends are happy and relieved. This review confirms that our methods are successful - thank you once again.
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Review from E B (Client / Service User) published on 15 May 2024 Submitted via Postal Card•
Overall Experience
The service is excellent. The carers are pleasant, respectful and always caring. I have no complaints at all about the service they offer. In emergencies, the office staff do their very best to help and are always a pleasure to deal with.
The service is excellent. The carers are pleasant, respectful and always caring. I have no complaints at all about the service they offer. In emergencies, the office staff do their very best to help and are always a pleasure to deal with.
↩Reply from Susan Robinson, Director at Home Instead (Salford)
Thank you for taking the time to write this wonderful review. The feeling is mutual, you and your husband are always a pleasure to support. We have been visiting you for several years and you have always been a very popular client. You are a full-time carer for her husband and always remain...
Thank you for taking the time to write this wonderful review. The feeling is mutual, you and your husband are always a pleasure to support. We have been visiting you for several years and you have always been a very popular client. You are a full-time carer for her husband and always remain positive and cheerful. We help with household tasks to relieve the pressure on you. Thank you for putting your trust in us to support you both.
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Review from Christine K (Daughter of Client) published on 27 February 2024 Submitted via Website•
Overall Experience
Home Instead have been caring for my parents for over four years. I cannot praise all the team highly enough. They go above and beyond anything that is expected. I would love to name individuals, but that would include every single member of staff in the office, as well as the wonderful ladies who...
Home Instead have been caring for my parents for over four years. I cannot praise all the team highly enough. They go above and beyond anything that is expected. I would love to name individuals, but that would include every single member of staff in the office, as well as the wonderful ladies who do the day-to-day care. When we have needed emergency visits, they have never let us down. They treat my parents with respect, maintaining their dignity with loving care. I can not adequately describe our gratitude for the care Home Instead provides.
Thank you.
↩Reply from Susan Robinson, Director at Home Instead (Salford)
Thank you so much for this wonderful review. We can say that it has been a pleasure over the years to support your parents. All our care professionals enjoy their company. Thank you for mentioning the office team too. The care and support we supply is a total team effort. Every member of our team...
Thank you so much for this wonderful review. We can say that it has been a pleasure over the years to support your parents. All our care professionals enjoy their company. Thank you for mentioning the office team too. The care and support we supply is a total team effort. Every member of our team enjoys their jobs - as was borne out in our recent independent survey - PEAQ - pursuing excellence - advancing quality. This report is available to all to see and it gives us great pleasure to know that both Clients and Care Professionals are happy. We had a client advocacy rate of 95%. Thank you once again for taking the time to write this review. Very, very much appreciated.
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Review from Donna F (Friend of Client) published on 20 February 2024 Submitted via Website•
Overall Experience
Can highly recommend Home Instead, total peace of mind and they do a wonderful job. The carers are lovely and friendly and as a company, they are very thorough and do regular reviews and checks to ensure that everyone is happy and all going to plan.
Can highly recommend Home Instead, total peace of mind and they do a wonderful job. The carers are lovely and friendly and as a company, they are very thorough and do regular reviews and checks to ensure that everyone is happy and all going to plan.
↩Reply from Susan Robinson, Director at Home Instead (Salford)
Thank you for such a lovely review. We are delighted that our Client is happy and that the care and support we are providing is working well. When we have a happy Client we have happy family members, friends, neighbours and of course happy Care Professionals. Thank you for making the initial phone call and making time to leave such a wonderful review.
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Review from Peter M (Son of Client) published on 14 September 2023 Submitted via Website•
Overall Experience
My mum has been using Home Instead (Salford) since the start of the year and they have been fantastic. She loves the ladies that come to see her, and they have become real friends; the service from the office is fantastic and they are always happy to accommodate changes as needed. We are very...
My mum has been using Home Instead (Salford) since the start of the year and they have been fantastic. She loves the ladies that come to see her, and they have become real friends; the service from the office is fantastic and they are always happy to accommodate changes as needed. We are very grateful to Home Instead and couldn't recommend them highly enough - thank you!
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Review from Peter H (Son of Client) published on 21 August 2023 Submitted via Website•
Overall Experience
Home Instead has been fabulous in setting up a care package for my mum. We thought the process was going to be quite daunting but a particular member of staff and the team made it really easy. The carers who look after my mum are brilliant and my mum is really happy with them from day one. It has...
Home Instead has been fabulous in setting up a care package for my mum. We thought the process was going to be quite daunting but a particular member of staff and the team made it really easy. The carers who look after my mum are brilliant and my mum is really happy with them from day one. It has really helped my mum and taken a lot of pressure off the family.
↩Reply from Susan Robinson, Director at Home Instead (Salford)
Thank you so much for this lovely review. Thank you for calling in our office recently to give an update on your mum. Often, our loved ones do not want or think they need support at home. This is very common and I am sure when my time comes, I will be the same. Your mum was no exception. A rocky...
Thank you so much for this lovely review. Thank you for calling in our office recently to give an update on your mum. Often, our loved ones do not want or think they need support at home. This is very common and I am sure when my time comes, I will be the same. Your mum was no exception. A rocky start but very quickly developed into a smooth and enjoyable experience for everyone involved. Once a client is settled with their dedicated Care Professionals the relief for all is tangible. Thank you once again for sparing the time to write a review.
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Review from Colette H (Granddaughter of Client) published on 17 July 2023 Submitted via Website•
Overall Experience
We can’t thank Home Instead (Salford) enough for taking care of our 96-year-old grandmother during the difficult lockdown period and subsequently two years following.
Her direct care giver was exceptional and a real lifesaver. Their friendship and companionship is held in very high regard from...
We can’t thank Home Instead (Salford) enough for taking care of our 96-year-old grandmother during the difficult lockdown period and subsequently two years following.
Her direct care giver was exceptional and a real lifesaver. Their friendship and companionship is held in very high regard from both my grandmother and the whole family.
↩Reply from Susan Robinson, Director at Home Instead (Salford)
Thank you so much for such a fabulous review. Your grandmother and her dedicated Care Professional have a wonderful relationship and I know that our Care Professional has enjoyed their many conversations. The book your grandmother has written is inspirational and such an interesting, informative...
Thank you so much for such a fabulous review. Your grandmother and her dedicated Care Professional have a wonderful relationship and I know that our Care Professional has enjoyed their many conversations. The book your grandmother has written is inspirational and such an interesting, informative read. Your grandmother is an amazing woman and it is a true honour to be able to support her in her own home. Thank you once again for taking the time to submit such a glowing review.
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Review from Helen P (Daughter of Client) published on 16 July 2023 Submitted via Postal Card•
Overall Experience
My mum and myself have been using the Home Instead (Salford) ladies for the last month to come and shower Mum each morning. We are both very impressed at their care, professionalism and being totally wonderful.
Always on time, reliable which puts your mind at rest that Mum is being properly...
My mum and myself have been using the Home Instead (Salford) ladies for the last month to come and shower Mum each morning. We are both very impressed at their care, professionalism and being totally wonderful. Always on time, reliable which puts your mind at rest that Mum is being properly looked after.
We would recommend their services 100%.
↩Reply from Susan Robinson, Director at Home Instead (Salford)
Thank you for such a lovely review. We have not been supporting your mother for very long but it is wonderful how relationships can form quite quickly - positive and rewarding for all involved. Our care professionals enjoy visiting you and your mum and we hope that you are enjoying a bit of time...
Thank you for such a lovely review. We have not been supporting your mother for very long but it is wonderful how relationships can form quite quickly - positive and rewarding for all involved. Our care professionals enjoy visiting you and your mum and we hope that you are enjoying a bit of time to yourself in the morning. Thank you for putting your trust in us and taking time out to write this review.
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Review from Jude R (Daughter of Client) published on 17 March 2023 Submitted via Website•
Overall Experience
The care professionals and management team have and continued to support my parents and brother in a truly empathetic, caring and professional way. As I live a long way from the family home it is reassuring to know that my family is being looked after so well. The team provides personal and...
The care professionals and management team have and continued to support my parents and brother in a truly empathetic, caring and professional way. As I live a long way from the family home it is reassuring to know that my family is being looked after so well. The team provides personal and companionship care with timely communications.
Recently my mother became very frail but was determined to stay in her own home and Home Instead enabled that to happen. An amazing carer was with her when she ‘went to sleep’ and held her hand. I will be forever grateful to her and Home Instead for helping our family in a true hour of need.
↩Reply from Susan Robinson, Director at Home Instead (Salford)
Thank you for such a wonderful review. We enjoy supporting your family members, and our Care Professionals talk fondly about their visits. Solid relationships have been made over time and our Care Professional considered it a privilege to be with your Mum when she 'went to sleep'. It is an honour...
Thank you for such a wonderful review. We enjoy supporting your family members, and our Care Professionals talk fondly about their visits. Solid relationships have been made over time and our Care Professional considered it a privilege to be with your Mum when she 'went to sleep'. It is an honour to be able to support people in their own home and share good times and sometimes upsetting times. Your father now has the full attention of our Care Professionals which we are sure he will be enjoying. Thanks again for such a lovely review. We will also make sure that your lovely brother is supported during this difficult time.
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Review from Christine S (Daughter of Client) published on 17 March 2023 Submitted via Website•
Overall Experience
The service provided by Home Instead has been excellent throughout. The care and professionalism shown by the carers through to the office staff have been exemplary. Any difficult issues are communicated and dealt with sensitively and with compassion. As I don't live close by, knowing my father is...
The service provided by Home Instead has been excellent throughout. The care and professionalism shown by the carers through to the office staff have been exemplary. Any difficult issues are communicated and dealt with sensitively and with compassion. As I don't live close by, knowing my father is well cared for by genuinely kind and understanding carers is so comforting. I can't praise the team enough.
↩Reply from Susan Robinson, Director at Home Instead (Salford)
Thank you for taking the time to write such a fantastic review. All your father's Care Professionals thoroughly enjoy visiting him and spending time with him. We are looking forward to sunnier days to enable us to take him out for a change of scenery and some fresh air. It is good to see that he...
Thank you for taking the time to write such a fantastic review. All your father's Care Professionals thoroughly enjoy visiting him and spending time with him. We are looking forward to sunnier days to enable us to take him out for a change of scenery and some fresh air. It is good to see that he still enjoys his evening crossword with our Care Professionals. We are all very fond of him. Thank you once again for writing such a lovely review.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 11 October 2023
Overall Outstanding
CaringOutstanding
EffectiveGood
ResponsiveOutstanding
SafeGood
Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
News (5)
News
11 May 2026
Understanding the Early Signs of Dementia For many families, the early signs of dementia don’t always appear suddenly. Instead, they show up in small, subtle ways. A forgotten conversation. A...
30 Apr 2026
At Home Instead Salford Worsley, we believe that the best way to understand the quality of care we provide is to listen. Each year, our Provider Annual Questionnaire (PAQ) gives...
30 Mar 2026
Ten years ago, Home Instead Salford began in a small office on the side of a house in Roe Green. There was no large infrastructure, no layers of hierarchy, just...
There are no accreditations posted yet for Home Instead (Salford).
Meet the Team (11)
Susan RobinsonJob Title Director - Co FounderJoined 2016
My name is Susan Robinson, and I am the owner of Home Instead Salford and Worsley. I have lived and worked in Salford all my life, and I am immensely...
My name is Susan Robinson, and I am the owner of Home Instead Salford and Worsley. I have lived and worked in Salford all my life, and I am immensely proud to be part of this vibrant and ever-changing city.
Although I have owned and managed two exciting businesses in the past, more recently I have volunteered and worked in several primary schools in Salford. A large proportion of my time involved developing relationships between the school, families and the wider community. My passion for community development grew very quickly, and I had no intention of changing my career path.
However, I needed some support from my mum when we were going on holiday in August 2015. It was at this time that I was introduced to Home Instead Senior Care. I was amazed at the culture and ethos of the company. Love, care and compassion are at the heart of the Home Instead philosophy. When I realised that there was an opportunity in Salford to support individuals in their own homes, where they are most happy and comfortable, I grabbed it with both hands.
Nicky LeackJob Title Director/Registered Care ManagerJoined 2018
Meet the team
Nicky Leack, Registered Care Manager
Nicky has worked in the care sector since 2004 in various settings and started his career as a...
Meet the team
Nicky Leack, Registered Care Manager
Nicky has worked in the care sector since 2004 in various settings and started his career as a carer, progressing quickly into the management of services.
He gained NVQ level 5 in Leadership and Management of care services. He is delighted to be the Registered Care Manager at Home Instead, Salford and Worsley - an office that has recently achieved an 'outstanding' CQC rating.
Giving back is a big part of Nicky's personal philosophy and he is dedicated and passionate about making sure that people are provided with the highest quality service.
Outside work, he enjoys spending time with his partner and three beautiful children.
Madison GreenhalghJob Title Office Co-OrdinatorJoined 2018
Madison joined Home Instead Salford in March 2018 to commence a Business Administration Apprenticeship. Madison’s thirst for knowledge continues as...
Madison joined Home Instead Salford in March 2018 to commence a Business Administration Apprenticeship. Madison’s thirst for knowledge continues as she studies for level 4 in business studies.
Madison has enjoyed many job roles and is now the linchpin of the office environment. Madison is a vital link between Care Professionals, Clients, family members and all Key Players.
“I love my job role. Meeting our amazing Care Professionals, speaking to our Clients and their family members and supporting Susan, Nicky, and the office team is hard work, enjoyable and very rewarding. I wake up each morning and wonder what the day will bring! I work with a fabulous group of Care Professionals.
I also enjoy time out of work – holidays, socialising, spending time with friends and family!”
Joanne RobinsonJob Title Community Engagement ChampionJoined 2016
Jo joined Home Instead as a Care Professional in 2016 and consistently provided exceptional care to our Clients. In 2022, she was offered a new role...
Jo joined Home Instead as a Care Professional in 2016 and consistently provided exceptional care to our Clients. In 2022, she was offered a new role as Community Engagement Champion (CEC). Jo is a great ambassador for Home Instead and is always out and about in Salford!
Gemma BrookesJob Title Trainer & Quality LeadJoined 2019
Gemma joined Home Instead Salford in April 2019 and has proved to be a vital member of the Home Instead Salford & Worsley team.
Gemma does not want...
Gemma joined Home Instead Salford in April 2019 and has proved to be a vital member of the Home Instead Salford & Worsley team.
Gemma does not want to lose touch with visiting Clients and delivering care when needed. She is often seen out and about visiting Clients and Care Professionals during visits. Gemma is our quality lead out in the community.
Gemma also excels in training our new Care Professionals and takes this role very seriously, always delivering training in a professional, knowledgeable and interesting way. Gemma has spent all her working life in care and has many stories to share, bringing training to life.
“No day is ever the same. I really enjoy delivering training to our new recruits, and I enjoy watching them flourish - delivering care ‘The Home Instead Way! I equally love delivering our City and Guilds-accredited Dementia and End of Life Care. I consider myself privileged and very lucky to work with such a fantastic team of Care Professionals. The support team within the office is also a fantastic group of human beings. We all support each other! I love visiting Clients and supporting our Care Professionals in the community.”
Gemma is loved by her Care Professionals, Support Team and Clients alike!
Amy GowlandJob Title Head of ComplianceJoined 2020
Amy joined Home Instead Salford & Worsley in June 2020 and has a degree in occupational therapy, gained at York University. She is continuing with...
Amy joined Home Instead Salford & Worsley in June 2020 and has a degree in occupational therapy, gained at York University. She is continuing with her education, aiming to complete level 4 ‘Lead Practitioner in Adult Care.’
Amy’s Mum was employed at The Woodlands Memory Clinic in Salford for twelve years as a ward administrator. Amy remembers, as a child, helping her mum at summer fairs, Christmas fairs and general fundraising events at The Woodlands and says that it was because of these experiences that she decided to pursue a career in health and social care.
“I love my job here at Home Instead, and I have already learned a great deal. I was leading recruitment and all associated activities, but have now moved to the role of Care Coordinator. This role includes scheduling, which can be very stressful at times, but it also keeps me on my toes. I am always up for a challenge. I deliver care when needed, and I enjoy this too. Liaising with Care Professionals, Clients, and family members is always interesting, and each day is different. There is no time to be bored here at Home Instead!
At home, I love spending time with my friends and family, cooking and gardening.”
Amy is an asset to Home Instead Salford, and she has a great eye for detail, which is essential for this role.
Jemaine HorwoodJob Title Field SupervisorJoined 2023
Jemaine joined Home Instead as a part-time Care Professional in February 2023 and quickly embraced the organisation's ethos and culture. She secured...
Jemaine joined Home Instead as a part-time Care Professional in February 2023 and quickly embraced the organisation's ethos and culture. She secured a full-time role in February 2024, conducting care consultations, service reviews, and more. She is a valued team member.
Ebony HeywoodJob Title Care Coordinator/SchedulerJoined 2023
Ebony joined as a part-time Care Professional in January 2023 and quickly grew to value Home Instead. After applying for a full-time job, Ebony now...
Ebony joined as a part-time Care Professional in January 2023 and quickly grew to value Home Instead. After applying for a full-time job, Ebony now manages the scheduling of all care visits and remains attentive to the needs of both Clients and Care Professionals.
Jennifer DuttonJob Title SchedulerJoined 2025
Jennifer has known Home Instead’s values since 2017 and joined us in 2025. She, alongside Ebony, works hard on the schedules to ensure everything runs smoothly.
Bobbi BJob Title Security ChampionJoined 2022
Bobbi B joined Home Instead Salford in February 2023. Bobbi is always ready to offer a listening ear to anybody who needs to chat. All visitors to the office enjoy Bobbi’s welcoming wag. Everyone loves Bobbi!
Tegan FermoyleJob Title Recruitment SupportJoined 2024
Tegan joined Home Instead in June 2024 to recruit top-quality Care Professionals for our Clients. Tegan also assists with social media and regularly participates in care visits to deliver exceptional service.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Salford) to verify any information. View our terms and conditions. Home Instead (Salford) has an Enhanced Service -what an Enhanced Service includes.
